What benefits us the most is being able to log time on projects without it being a burden. We are a small agency where every hour counts and we always have several projects running in parallel, so having a reliable record of where the time goes has been essential to understand the real profitability of each client.
The interface is straightforward. You can log hours with a stopwatch, manually at the end of the day, or from the weekly calendar view, which is the one we use the most. Everyone works in the way that is comfortable for them and everything syncs the same. The integration with Google Calendar saves us a step that seems small but adds up: importing meetings as time entries instead of transcribing them manually.
The reports are the part we value the most. Seeing by project or by client how many hours we have spent compared to the budgeted ones allows us to detect in time when something is going out of scope, and to have that conversation with the client with data in front of us. Before, we managed it in spreadsheets and the information was always outdated.
The price is reasonable compared to other time tracking tools, and for small teams, the cost per user is worth it. The web app responds well with several active projects at once and the mobile app works for when you're out. We did the onboarding ourselves in an afternoon, without specific training. The automatic suggestions it has been adding (entry categorization, project templates) are useful to avoid setting up the same thing from scratch. Review collected by and hosted on G2.com.
The iOS app leaves much to be desired. Compared to the web, it lacks options, the reports are more limited, and it runs noticeably slower than on Android or in a browser. For someone who operates in the Apple environment and frequently logs time from their mobile (between meetings, during client visits), it's a real limitation; sometimes you have to wait to open the laptop to adjust entries, and that disrupts the flow.
The reports also fall short when you want to cross-reference data in your own way. For things like comparing profitability by service type among clients or seeing the evolution of non-billable hours, we end up exporting to Sheets and doing it manually. For a tool aimed at consultancies and agencies, I would expect more native flexibility there.
Basic logging is easy, but as soon as you get into advanced configuration (permissions by role, budgets by project, automations), the UX becomes complicated and the options are spread out in unintuitive places. The first time, you have to search quite a bit.
Integrations outside the Google ecosystem fall short compared to Toggl or Harvest. If you want to connect it with a more complex PM, a CRM, or specific accounting tools, you often have to go through Zapier, which adds cost and another point to maintain. The documentation covers the basics well, but when you get into specific cases, sometimes you have to write to support for things that should be resolved in the knowledge base. None of this is a blocker for us, but it's good to know. Review collected by and hosted on G2.com.
