Time Matters® Reviews & Product Details

Time Matters® Overview

What is Time Matters®?

Time Matters® leverages flexible practice management software to foster collaboration on matters, streamline internal processes and fuel growth through increased billable hours and profitability.

Time Matters® Details
Product Description

Time Matters® leverages flexible practice management software to foster collaboration on matters, streamline internal processes and fuel growth through increased billable hours and profitability.


Seller Details
Seller
LexisNexis
Company Website
HQ Location
New York, NY
Twitter
@NexisSolutions
1,389 Twitter followers
LinkedIn® Page
www.linkedin.com
208 employees on LinkedIn®
Description

LexisNexis Legal & Professional is a global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world.

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Time Matters® Reviews

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Paralegal
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Powerful report generation and export abilities, connectivity with accounting software. Review collected by and hosted on G2.com.

What do you dislike?

Clunky and out-dated UI, particularly for timekeepers - it takes time to load the software, requires knowlege of matter codes and does not have predictive assistance (i.e. you can't type a client name and it will give suggestions for matter codes, you have to know the code). No platform-universal options like a web-portal, a mobile app is offered - I can only go by what our IT guy says, but apparently there are difficulties with setting up the mobile app and our IT infrastructure.

Recording time accurately is very important in a law firm, but it's a chore that most attorneys and timekeepers dislike having to do, so any UI friction that dissuades timekeepers from contemperaneously recording time is very problematic. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are more modern and user-friendly timekeeping solutions out there, particularly those which have monthly subscriptions and allow scaling up/down of timekeepers on the fly. We are looking at those as a replacement but haven't decided yet. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping track of time is very important in a legal practice - the software does allow tracking time by multiple timekeepers over multiple matters and the report generations and accounting integrations are solid and save a lot of time for the accounting department. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Having everything in one system from emails to billing and being able to track everything with one system. It was also very easy to see the flow of the case and get an update of the case in one easy view. Review collected by and hosted on G2.com.

What do you dislike?

I have used Filesite and DocsOpen since TimeMatters and I found everything within Time Matters unlike the others. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a perfect system when starting a law firm because you can put everything in one location. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to track all incoming mail and email and documents and to be able to easily have that information become a billable task was invaluable. It allowed me to create a bill so simply on information that was already within the system. It was also nice to not have numerous places to store information but to know everything lives in one system. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

You are able to add TM save to documents and emails, but it is not efficient. It does organize attachments into the folders okay. Review collected by and hosted on G2.com.

What do you dislike?

It is not cloud based, it is a very old set up, a lot of the functionality is clunky. The new update made the calendar weird and buggy. It is does not integrate with other software either. We are moving to Clio. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look for another product. Cloud solutions with open APIs are where you want your law practice to be. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It was being used for document management and CRM, but it definitely is not a top contender. The benefits have been is it very basic and met a need, but you are unable to realize full potential. Review collected by and hosted on G2.com.

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UL
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Keeping track of work completed for billable hours Review collected by and hosted on G2.com.

What do you dislike?

Not being able to correct entries at a later point Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Keep Time Matters open during the day and enter your time as to go. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

NA Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

All documents in one place. Works well with PCLaw Review collected by and hosted on G2.com.

What do you dislike?

Difficulties with audio files or any files but PDF or Office docs! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great if you have LOTS of clients with LOTS of different matters! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeps electronic records of all client files to save space, paper, time, etc. Review collected by and hosted on G2.com.

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eDiscovery Specialist Paralegal
Law Practice
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

If updated regularly, Time Matters is a great tool to keep track of every matter handled by the firm. Not only does keep track of current matters, but also old ones. It keeps track of all the attorneys (past and present) handling the cases. It also keep track of certain details such as attorneys for both parties as well as client information. The tool is highly customizable for any law firm practicing any kind of specialty. Review collected by and hosted on G2.com.

What do you dislike?

The learning curve is rather big. There are just so many features and functions it may take a while for people to learn how to use the software and turn it to an actual useful tool. The icons for the Matter forms and when you hover over it, it takes a second or two for it's description to be displayed, rather than being instant. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Like I mentioned before, it's a tool best served when it's updated regularly as it contain information useful information regarding open matters as well as closed ones. IMO, there should be a certain department or person who should be assigned to maintain the information contained within the tool, but pretty much anyone in the firm can do it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

If updated regularly, the tool can be an excellent go to source for all the general information needed for a case. Sometimes when people want to know what the status of a case is or is looking for contact information, the best source to go to would be Time Matters. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The creating chains feature is useful and easy. Review collected by and hosted on G2.com.

What do you dislike?

UI is confusing if I didn't get a tutorial on it I probably would be frustrated navigating it on my own Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Case management Review collected by and hosted on G2.com.

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Legal Assistant
Law Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ease of teaching others to use the system. Review collected by and hosted on G2.com.

What do you dislike?

The small size of the type/font used for display items. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it. It may take time to get used to your new system but it is worth it. We even share data with another attorney that we work with who uses TM and that is a HUGE help. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I could write a book on all of the issues this program has solved at our office. When we finally convinced our boss that we needed a serious upgrade we looked at several program possibilities. Time Matters was the best option for us. We use this product for our Legal Division (Real Estate has a different program database). It's great for a smaller office (we have 5 attorneys in our legal division) or a lager firm of 100 or more. The fact that you can link all of your documents together, your matters together and get a clear picture of the entire file in one click is a HUGE plus. We were previously saving files by category (i.e. Domestic, Probate, Wills, etc.) so that our client's documents were scattered throughout the system. With TM you have individual client folders categorized into as many matters as you may handle for your clients. Documents are easier to save, it works well with PDF, WORD & EXCEL docs. We've managed to train older and younger attorneys on how to use all of the main features and for those of us with more computer skills we have learned the "extras" that really make the program work for us. I would recommend this program for any law office. Review collected by and hosted on G2.com.

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Business Manager & Chapter 13 Bankruptcy Paralegal
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the interface of time matters. This program contains all features needed to effectively manage your clients and their cases, your contact into for potential clients, contact info for judges, trustees, other attorneys, referral partners, etc. Review collected by and hosted on G2.com.

What do you dislike?

This program is not cloud-based. I also do not like the email server that is built in. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It’s not could based. At some point our firm will outgrow it completely because we need the means to access our info from anywhere and not be tied to a server Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This solves our problem for organization. This program helps us seamslessly transfer data on our cases between team members. Review collected by and hosted on G2.com.

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Legal Assistant Paralegal
Law Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I most appreciate the ability for users to control client and case identifiors, the ease of retrieving documents, emails, memos, and contact informationin one place. The use of alerts is especially beneficial on a daily basis, as well as setting deadline dates and reminders. Review collected by and hosted on G2.com.

What do you dislike?

I’d like the ability to save one document or email to multiple files. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Utilize the support team and individuals who can provide you with training in the program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Prioritizing todo’s has always been difficult, this system makes that process much easier. Calendaring events has had the biggest impact on our office. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability to save all case materials in one place. Review collected by and hosted on G2.com.

What do you dislike?

The biggest issue with TM is that it does not like to work with other programs well. Use requires a lot of plug ins that constantly crash. The data base is also massive and takes up a ton of space on the drive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is good value for what you get. There are certainly more expensive programs out there, but this one does the job and is user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Data management Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Was easy to use and keep track of all clients that we assisted. Kept track of all clients and a good way to enter notes into the system that would be detailing the clients' case. Review collected by and hosted on G2.com.

What do you dislike?

Systems was a little meticulous and could be annoying because it mandated certain information that was sometimes inapplicable. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Was good and useful for what my company needed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Was easy to keep track of who had what clients and who was being served and when. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I can see all of my "active" files on one screen. Review collected by and hosted on G2.com.

What do you dislike?

Time Matters is slow and sluggish. It is a very cumbersome product that has not been updated in what appears to be a decade. I frequently have to use the backend method of accessing documents because Time Matters is always freezing up. Searching in Time Matters is annoying. It is hard to find documents you prepared previously. There is a huge lack of support and no one from the company will assist in fixing Time Matters issues. Further, I have frequent Time Matters errors that freeze up progress for 30 minutes of more. Don't purchase this product. Lexis only tells lies about the benefits of this software. Scrolling through a list of documents or a list of active files is even a miserable experience. The font is too small and hard to read. I wish that I could change the appearance of the font and size of the font. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend that if your company is considering to purchase Time Matters, then you need to look at all available options and make sure you know that you will have adequate support from LexisNexis Time Matters. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The only benefit is that I can view all documents related to a client file on a screen. I'm not sure I'd say business problems are solved by TM. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It has a Multi-user access, quick update, Review collected by and hosted on G2.com.

What do you dislike?

not intuitive, big learning curve, Requirement for service contract Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Beware Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

calendar mangement Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

LexisNexis is very user-friendly and easy for people to use, especially if you are not tech savy. It is a convenient way to manage your law practice. Review collected by and hosted on G2.com.

What do you dislike?

Time Matters can handle billing, but cannot handle accounting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

At my new law firm, we use Abacus Law/ Abacus Private Cloud and we have many issues. We are looking into a different platform for our office and I have suggested LexisNexis because of how reliable and easy it is to use. My previous firm where I used LexisNexis, Semmes, Bowen, & Semmes, was a Workers' Comp/ Litigation firm. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time Matters provides an efficient way to track case information and schedule of events. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Related views of supporting details such as phone call logs, emails, documents, etc. searching and filters were exceeding expectations. Review collected by and hosted on G2.com.

What do you dislike?

Size of font and display of tabs. The gray and Excel look of the lists can be confusing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider long term agreements and migration to future programs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Case and practice management. We use it to communicate within our office phone messages. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Once you get used to the program, it's not that difficult to figure out. Review collected by and hosted on G2.com.

What do you dislike?

The program is extremely slow at times. It is not user friendly. Searching for documents within a case is extremely difficult to do. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time matters provides one platform where everyone at the firm can go to search for and review documents. Review collected by and hosted on G2.com.

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Law Clerk
Law Practice
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Time Matters does a wonderful job of helping you organize complex information and distribute it in a user-friendly manner. The user interface is intuitive and the support is top notch. Review collected by and hosted on G2.com.

What do you dislike?

As with any time-keeping program, it could use some additional features to improve the ability to customize the program to fit changing needs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend Time Matters as the go-to time-tracking software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking billable hours for legal projects Review collected by and hosted on G2.com.

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Founder & Principal
Law Practice
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's been around a long time, a lot of kinks have been worked out, but it's clunky and not intuitive. Review collected by and hosted on G2.com.

What do you dislike?

It's clunky and not intuitive. You need someone who knows how to code it to make changes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Find a newer product that is more intuitive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It ran practice management for our time. Review collected by and hosted on G2.com.

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Attorney
Law Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

easy to use, search, enter info, etc. There are great features where you can run reports of certain types of clients, date of intake, or whatever criteria you chose. Very helpful in reviewing case load, type, referral source. Review collected by and hosted on G2.com.

What do you dislike?

I still have some trouble learning how to link emails, documents. Otherwise, I think this is a very good system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

love this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

managing thousands of clients, contact info, referring attorney info, etc. Review collected by and hosted on G2.com.

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Certified Paralegal
Law Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It is very easy to use and visually it is clean and appealing. There is a small learning curve and it produces great results and is easy to customize Review collected by and hosted on G2.com.

What do you dislike?

It is not supported for Mac computers so it is not good from some business who are Mac based Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is not supported on Mac computers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It was used for firm billing and tracking matters Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

You can get the hang of it fairly quickly. Review collected by and hosted on G2.com.

What do you dislike?

The operation of it is not intuitive and requires a lot of trial and error. It’s like the program was made twenty years ago and never changed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to keep track of time Review collected by and hosted on G2.com.

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Associate
Law Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that you can keep case notes, information, and billing all in the same place. Review collected by and hosted on G2.com.

What do you dislike?

I think to make it better a client should be able to upload documents to keep everything in one place, but short of that its great! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This product is better than Clio in my opinion. The schedule chains can handle more matters than Clio does. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Case Management, Billing Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I work in a law office. The case listings and tabs are easy to use. Find a document that you have knowledge of, say a draft of a document, is very simple. It is easy to share the documents if you know how. The calendar is also very easy to customize to work for the whole firm, but not for the individual. Review collected by and hosted on G2.com.

What do you dislike?

Is there enough room here for me to cover it all? First, the search function doesn't work correctly. There are bugs that the software logs me off for no reason. If someone doesn't understand law offices and how they work, the face of the software is not user friendly. Saving documents is a hassle - lately, you have to watch your character count or then search through the actual server where the program is in order to open the document. The program has also started to create new files recently, just using the client code number instead of the case name. People who use the older versions of Outlook, for instance 2010, have a difficult time figuring how to attach documents to emails. I have found that Outlook 2016 is smart enough to have figured out how to quickly attach documents, so long as I have opened it recently. The admin has to approve each save that is done in program, so our timing clocks are always wrong. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving a paper problem. Law offices use alot of paper. Storage is limited. We have benefited greatly from being able to pull up an electronic version of a document (when we can find it) instead of lugging around 3 accordian style folders of documents. It is also beneficial when the clients prefer to communicate by email rather than stop in the office. It expedites our process for the review of documents by the clients. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

How we were able to integrate everything into one software for practice management. Review collected by and hosted on G2.com.

What do you dislike?

Certain glitches that occurred with updates and it’s communication with quick books. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Practice management, legal billing Review collected by and hosted on G2.com.

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