Thoropass combines readiness, evidence management, and auditor interaction in a single platform. This helps Roark maintain an organized audit trail, critical for a firm that documents every control, ticket, and policy for SOC 2 evidence. The ability to collaborate with the auditor directly in-platform reduces friction and prevents duplicative work. Thoropass’ account management (Patrick) and audit team (Alexandre) operate with professionalism, consistency, and responsiveness, qualities Roark mirrors in its client relationships. This shared service philosophy strengthens the partnership. Review collected by and hosted on G2.com.
Roark provides thorough, version-controlled documentation, frequently including screenshots, test results, and links to change tickets. However, Thoropass’s evidence upload interface can feel restrictive; the limited tagging and metadata options make it challenging to organize evidence by audit year, department, or control type. The bulk upload and version replacement features are also somewhat unwieldy, which hampers Roark’s audit preparation process. Introducing a more file-system-like interface or deeper integration with SharePoint, NinjaOne or Halo PSA could help make Roark’s workflow more efficient. Review collected by and hosted on G2.com.
