The Loqate Platform
Loqate, a GBG solution, is the world's most trusted data verification and geocoding specialist. Our suite of global data verification and geocoding solutions provide an easier way to verify and enrich data. The end result is a better customer experience, increased conversions and improved data quality.
The Loqate Platform Reviews
"Smooth and elegant solution to improve checkout speed and data quality"
What do you like best?
the speed of the type-ahead suggestions is a key positive for this solution as opposed to others that merely validate what is typed or suggest alternates in lieu of what was typed.
We have seen an increase in the quality of data we are getting at checkout and an overall faster flow through the checkout flow as well. We believe this has had a positive increase in conversion rate as well as customer satisfaction.
In addition we have tied this in with Braintree and now get better hit rates on exact match for billing zip codes which we use for fraud controls.
Customer service/support has been a key benefit as well when a couple of questions have come up we always get good answers relatively quickly.
What do you dislike?
using corporate AMEX at checkout was not supported (VISA etc worked)
Recommendations to others considering the product:
start with a trial (DEMO mode) - you will notice value fairly quickly (or not). Its an easy purchase if you see the value.
What problems are you solving with the product? What benefits have you realized?
Decrease fraud mismatch rates for Billing Zip Codes
Increase data quality of Customer data during checkout
Speedup checkout
"Great product and technical support"
What do you like best?
Simple and quick integration - up and running for a new install in about 30 seconds.
The support is great, with a member of the support team helping us with any assistance we need until any problems are resolved. This has been important where our integration method needed some extra input as it wasn't a standard install.
Reliable web based system with instant updates so that we don't have to constantly update our own systems.
What do you dislike?
Nothing that we dislike that we've found so far.
Recommendations to others considering the product:
The trial option is a good way to see if the product will work for you and you'll be able to see how easy it is to implement.
Would recommend contacting their support team if you need help getting started as they're always friendly and helpful.
What problems are you solving with the product? What benefits have you realized?
Rapid entry and accuracy of address details which are being entered means a better customer experience and less room for errors.
"Functional, quick and accurate"
What do you like best?
The fact that it runs quickly and returns consistent data, and can be integrated into a number of platforms.
What do you dislike?
Nothing really, it does everything we need it to.
Recommendations to others considering the product:
Get a trial of the software, as with any other.
What problems are you solving with the product? What benefits have you realized?
We have it integrated into our CRM system (thankQ) and use it to speed up entry of contact addresses. It's speed of operation allows us to enter records whilst on the phone, which is very useful for our helpline staff especially.
"Slick and easy to integrate"
What do you like best?
Addressy looks good and is simple to use. Adding it to your site is a straight forward process and made even easier if you use one of the services with existing integrations such as Magento or WordPress. The data is continuously updated and fresh. Performance is very fast and the interface clean.
What do you dislike?
We occasionally had inaccurate data but are in a small location.
Recommendations to others considering the product:
UK customers might prefer PCA Predict which is powered by the same technology.
What problems are you solving with the product? What benefits have you realized?
It ensures data consistency for address information helping increase conversions, customer flow and ease of use.
"Great for saving money via shipping provider"
What do you like best?
We use this as a residential checker for FedEx, which helps us save money when shipping to and getting a return from a residential address.
What do you dislike?
Nothing! We are happy with it. It was easy to implement and integrate with FedEx.
What problems are you solving with the product? What benefits have you realized?
We use this as a residential checker for FedEx, which helps us save money when shipping to and getting a return from a residential address.
It also speeds up time in the checkout funnel to conversion because the customer does not have to fill in their address.
"Easy"
What do you like best?
It is Very easy to apply to existing forms
What do you dislike?
I have no problems with this product. It has always worked as described
What problems are you solving with the product? What benefits have you realized?
Our database has fewer duplicates and more accurate addresses as a direct result of using this software
"Saves time and re-delivery costs"
What do you like best?
We use this on our checkout process to simplify the process for our customers.It makes entering the correct address fast and efficient and reducing errors
What do you dislike?
There is very little to dislike about this product
What problems are you solving with the product? What benefits have you realized?
I was surprised by the number of customers that would incorrectly enter their address or Postcode details. This solution helped us reduce incorrect addressing to virtually zero. This has also increased our positive deliveries to record levels.
"Excellent company all-round"
What do you like best?
It's a quality suite of products, very easy to use, reasonably priced and excellent support. Every time I've emailed them they reply back quickly and give specific, helpful responses.
What do you dislike?
Nothing to dislike so far! The products are easy to implement and help is there when you need it.
What problems are you solving with the product? What benefits have you realized?
PCA Predict help increase website conversions by making it easier for the visitor to fill forms out and they make it harder for them to enter incorrect details.
"quick, easy and reliable"
What do you like best?
how easy it was to setup and get working
What do you dislike?
pricing would be good if it's one fee for multiple searches on same page for eg. address
What problems are you solving with the product? What benefits have you realized?
Solving address lookup for clients to ensure more accurate entry of addresses by users
"Makes address input simple"
What do you like best?
We use PCA Predict with Magento CE to make sure delivery addresses are input correctly. Makes it easy from the customer's perspective too, as they can check out much more quickly.
What do you dislike?
There's nothing I dislike. This shouldn't be a mandatory field!
Recommendations to others considering the product:
Very reliable and easy to implement in Magento
What problems are you solving with the product? What benefits have you realized?
Address input. Probably contributes to a higher conversion rate too.
"Great customer service and simple setup"
What do you like best?
Was working on behalf of a client to get address validation implement on their new site, had great customer service from a guy called Michael who was quick to respond in the in-site chat app and super helpful!
What do you dislike?
The instructions tab takes the height of the loaded-in web page so the header tag was so big it hid the instructions. Needs to be given height: auto
What problems are you solving with the product? What benefits have you realized?
Quick, reliable and simple address validation
"Great product, great staff"
What do you like best?
Besides its ease of use, the staff is impeccable at their customer service. I had a question regarding the system, and it turned into a request. To my surprise they implemented it for me the same day!
What do you dislike?
I have nothing that I dislike at all. No complaints.
What problems are you solving with the product? What benefits have you realized?
It makes it much easier for my customers to checkout
"Excellent service and very easy to integrate"
What do you like best?
Postcode lookup is perfect for our business
What do you dislike?
Nothing in particular - service has very good up until now
What problems are you solving with the product? What benefits have you realized?
Streamline the ecommerce checkout process
"Have been using the system to setup a simple address finder"
What do you like best?
The setup is very straightforward. Only a simple JavaScript snippet is required on the page the rest of the configuration can be done via the control panel. The support via the online chat is very helpful and friendly.
What do you dislike?
Nothing yet! I haven't used the software for very long but can see no issues.
What problems are you solving with the product? What benefits have you realized?
Supporting an existing client with customer self-service.
"Addressing error mitigation"
What do you like best?
We use the tool to reduce the risk of customers inputting the incorrect addresses
What do you dislike?
Nothing really, it's pretty seamless and it doesn't take a lot of resources to use.
What problems are you solving with the product? What benefits have you realized?
It helps to mitigate addressing errors then having to work with shipping companies and trying to track down lost packages.
"Great service"
What do you like best?
the functionality is great and easy to use. payment/topping up your account is straight forward. lots of communication therefore easy to manage.
What do you dislike?
fortunately we have had no bad experiences to date
Recommendations to others considering the product:
straight forward for all parties
What problems are you solving with the product? What benefits have you realized?
delivery function - straight forward for the customer, less risk of mistakes
"Helpful and considerate staff"
What do you like best?
Staff have been very understanding when we had a query.
What do you dislike?
I can make no comment`on this area as I have not experienced anything poor
What problems are you solving with the product? What benefits have you realized?
Bank account verification
