TenantCloud Reviews & Product Details

The interface is mostly intuitive and easy to navigate. On top of that, the price felt like the most reasonable choice compared with the other options I considered. Review collected by and hosted on G2.com.

The software can feel clunky at times and doesn’t always adapt to the way my business operates. For example, the lease renewal process and handling recurring maintenance requests aren’t as smooth as I’d expect. I also don’t like that payments can sometimes take too long to process. I wish it would connect with Quickbooks Online so there isn't double accounting. I wish it would connect with Quickbooks Online so there isn't double accounting. Review collected by and hosted on G2.com.

I've been very happy with TenantCloud. The setup process was straightforward, and the platform has an impressive number of features without feeling overly complicated.

What I appreciate most is that it serves as a central hub for property management. We use it to store gate and key codes, keep records of paint colors and property details, track maintenance requests, manage tenant information, and organize important documents. Having everything in one place has made managing multiple properties much more efficient.

The software is intuitive, easy to learn, and continually adds useful functionality. For landlords and property owners looking for a comprehensive yet user-friendly property management solution, I would highly recommend TenantCloud. Review collected by and hosted on G2.com.

Some of my less computer savvy tenants have had some difficulty setting up payments, but customer service has been awesome. Review collected by and hosted on G2.com.

One of the features I appreciate most about TenantCloud is its organization and reporting capabilities. The platform makes it easy to keep all property, tenant, lease, and maintenance information in one centralized location, which helps streamline day-to-day management. The automated reports are especially valuable, as they save time and provide quick access to important financial and operational data without requiring manual tracking or spreadsheet work. Having accurate reports generated automatically helps us stay organized, monitor property performance, and make informed decisions more efficiently. Overall, TenantCloud has simplified many administrative tasks and improved the way we manage our rental properties. Review collected by and hosted on G2.com.

One aspect of TenantCloud that I find limiting is the banking integration requirements for properties owned under a personal name. The platform does not provide much flexibility for linking personal bank accounts, which can create challenges for individual property owners and small landlords who manage properties outside of a business entity. While I understand the need for security and compliance, having more options for personal account integration would make the platform more convenient and accessible for independent property owners. Review collected by and hosted on G2.com.

As a virtual assistant managing tasks for property owners, TenantCloud has been a huge time-saver. I love how everything is centralized—tenant communication, rent collection, maintenance requests, and lease documents are all in one place. It’s especially helpful that tenants can submit requests or pay rent online, which reduces manual follow-up. The dashboard is intuitive, and the automation features (like reminders and payment tracking) help me stay on top of everything. It also supports multi-user access, so I can manage multiple properties on behalf of my clients without needing separate accounts. Review collected by and hosted on G2.com.

While the platform is feature-rich, the mobile app can sometimes lag or crash during high-traffic times. Also, some advanced reporting features feel limited unless you're on a higher-tier plan. It would be helpful if report customization and export options were more flexible, especially when consolidating data for multiple landlords or properties. Lastly, customer support replies could be faster for urgent issues. Review collected by and hosted on G2.com.

Its seamless, the features are easy to understand and navigate Review collected by and hosted on G2.com.

Buttons that have the same function, and the back button that is not present and normally loses all your saved progress if pressed accidentally Review collected by and hosted on G2.com.

It’s easy to use, and it’s genuinely useful. Review collected by and hosted on G2.com.

The charges from the property manager to individual owners could be a little simpler to look up and apply. Review collected by and hosted on G2.com.

I like that it allows you to scale small to mid sized portfolios Review collected by and hosted on G2.com.

ACH fees are high, and the processing times can be slow.

The recent change to credit card processing was a downgrade because it removed the ability to manage everything in our own Stripe software. This gave us less control over our credit card management and dispute management.

The software is unable to sync with other third-party services like Buildium and Appfolio. This makes it difficult to integrate with our other business systems.

The software is sometimes updated without notice, which can cause disruption to our workflow. Review collected by and hosted on G2.com.

It is super user friendly, clean user interface, the customer service is phenomenal too! The tenant facing portal has been reported as great from our clients. I love that my owner clients have access to their documents and reports. We use the system daily. It really is making a difference in my business. I explored a LOT of options and am so glad to have found TC! Review collected by and hosted on G2.com.

What we dislike is having to manually add my admin to each property, the matching in reconciliation is a bit difficult. I really wish the owners had the ability to view the application reports. I also would really like an easier way to understand sending leases out through the system for signing as I'm currently performing this task with Dotloop. Review collected by and hosted on G2.com.

I appreciate the integrations with TenantCloud from listing my apartment units when they are available to the ease in accepting applications and doing background checks. Review collected by and hosted on G2.com.

The payment gateway fees are too high. I don’t want to absorb this cost myself, and I also don’t want to pass it along to my tenants. Review collected by and hosted on G2.com.

It’s user friendly and allows me to stay organized. I like the template for leases as well Review collected by and hosted on G2.com.

I wish the money was immediate and customer service chat was faster Review collected by and hosted on G2.com.