--- title: Tebra (previously Kareo + PatientPop) Reviews meta\_title: 'Tebra (previously Kareo + PatientPop) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 259 reviews by the users' company size, role or industry to find out how Tebra (previously Kareo + PatientPop) works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 259 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Tebra (previously Kareo + PatientPop) Reviews & Product Details Visit Website Tebra is an all-in-one EHR and practice management platform designed for independent healthcare practices. The platform includes certified electronic health records, clinical charting, electronic prescribing, lab ordering, scheduling, billing, and claims management, telehealth, and patient engagement tools within a single, integrated system. Rather than relying on disconnected add-ons, Tebra provides native workflows that support care delivery, operations, and patient experience in one platform. The solution is purpose-built to help small and mid-sized practices improve efficiency, reduce administrative complexity, and manage day-to-day operations within one system. * * * Product Website Tebra (previously Kareo + PatientPop) Seller [Tebra](https://www.g2.com/sellers/tebra) Discussions [Tebra (previously Kareo + PatientPop) Community](https://www.g2.com/products/tebra-previously-kareo-patientpop/discuss) Languages Supported English Solution Type All-in-One Overview by Lauren Curtin Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/tebra-previously-kareo-patientpop/pricing) ## Tebra (previously Kareo + PatientPop) Integrations (3) What do users say about integrations? Verified by Tebra (previously Kareo + PatientPop) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aprima RCM ](https://www.g2.com/products/aprima-rcm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Practice Fusion ](https://www.g2.com/products/practice-fusion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zocdoc ](https://www.g2.com/products/zocdoc/reviews) Show More MP Marina P. Chief Executive Officer Small-Business (50 or fewer emp.) 5/14/2026 "Technological Instability and Poor Support Overshadow Usability" 0.5/5 What do you like best about Tebra (previously Kareo + PatientPop)? Their patient messaging blast was not a bad technology. Review collected by and hosted on G2.com. What do you dislike about Tebra (previously Kareo + PatientPop)? They had a pattern of technological instability, no ownership of problem solving, and disruption that caused both staff and patient experience to suffer. There was lagging, broken workflows, improper patient visibility and privacy concerns that were reported and documented but never addressed, incorrect reporting. Tebra was given the correct timeframe and turned off clinical access to charts and billing for 8 days, charged us for an entire month, and caused a pileup of claims that we are still going through today, over 6 months later. After months of not using the platform, we have been receiving repeated and escalating emails and messages demanding payment for a system we have not used in months. There is no efficient way to reach anyone via email, and we can not lose more time than we already did communicating with the platform at this time. Technology, communication, accountability, and concern for patient privacy and provider experience. Review collected by and hosted on G2.com. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? Tebra didn't solve more problems than it created. It had technological issues, poor communication, lack of ownership, and privacy concerns. The patient messaging blast technology was decent, but mostly we were left with unmet promises and frustrations. Review collected by and hosted on G2.com. Show More Response from Elna Miller of Tebra (previously Kareo +... [Editedit](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12814370/official_response/edit) Thank you for sharing this detailed feedback. We deeply regret that our products and services did not meet your expectations, and that the efforts of our customer care and leadership teams fell short of the outcome you needed. While we're glad we were able to resolve your recent billing issue, we sincerely apologize for the difficulty you endured in addressing it. If you would like further assistance with any other open issues, please don't hesitate to reach out. Validated ReviewerSource: Organic ![Belinda C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Belinda C.") BC Belinda C. Practice Administrator Small-Business (50 or fewer emp.) 5/1/2026 "Easy Charge Capture for Accurate Coding" 5/5 What do you like best about Tebra (previously Kareo + PatientPop)? I LIKE THE CHARGE CAPTURE AND HOW EASY IT IS TO LOOK AT THE VISIT NOTE AND COMPARE WITH THE CHARGE CAPTURE TO MAKE FOR SURE THAT THE CODEING IS CORRECT. Review collected by and hosted on G2.com. What do you dislike about Tebra (previously Kareo + PatientPop)? THE ONLY PROBLEM THAT I HAVE FOUND SO FAR IS WHEN A PAYMENT GETS POSTED BY ANOTHER EMPLOYEE, IT IS NOT EASY TO GET A PAYMENT DELETED THAT HAS BEEN ATTACHED TO A CHECK. Review collected by and hosted on G2.com. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? I HAD A PROBLEM WITH EVERYTHING PRINTING CORRECTLY ON THE PATIENT STATEMENTS BUT THE TEBRA SUPPORT TEAM WAS ABLE TO HELP ME RESOLVE THE ISSUE. I ALSO HAD A PROBLEM WITH THE CMS1500'S PRINTING CORRECTLY AND THE TEBRA SUPPORT TEAM WAS ABLE TO HELP ME RESOLVE THE ISSUE. Review collected by and hosted on G2.com. Show More Response from Elna Miller of Tebra (previously Kareo +... [Editedit](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12731619/official_response/edit) Thank you for sharing your experience! We are thrilled to hear that the charge capture feature is helping you ensure accurate coding and making your daily workflow easier. We also love hearing that our support team was able to quickly resolve the printing issues with your patient statements and CMS1500s. We understand that navigating payment deletions when they are attached to a check by another employee can be cumbersome, and we appreciate you highlighting this specific challenge. Your insights are incredibly valuable as we continuously work to streamline our platform for your practice. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DP Dawn P. Team Lead/Billing Specialist Small-Business (50 or fewer emp.) 2/14/2023 "Easy to use!" 5/5 What do you like best about Tebra (previously Kareo + PatientPop)? Kareo’s customer service is, by far, the best I’ve ever had the pleasure of working with. I’ve worked with many EHRs and billing software platforms, and Kareo is easily the most user-friendly. There aren’t a ton of extra steps to complete the tasks I need to get done, and there’s an abundance of customizable reports that help keep you on track. Review collected by and hosted on G2.com. What do you dislike about Tebra (previously Kareo + PatientPop)? Some functionalities could be improved, such as processing insurance recoupments, although the workaround for that isn’t too difficult. There are also times when the ERAs don’t come through from the clearinghouse, but that doesn’t seem to be an issue unique to Kareo. In general, they make sure to add the ERAs once they’re received. The new self guided EDI enrollment process is less ideal than the prior Tebra guided process. Review collected by and hosted on G2.com. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? It is helping us to keep our accounts receivable down by making it simple to keep track of outstanding claims. It also makes things quick and efficient which keeps both us and our clients happy. Review collected by and hosted on G2.com. Show More Response from Elna Miller of Tebra (previously Kareo +... [Editedit](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-7710720/official_response/edit) Thank you for sharing such detailed feedback! We are thrilled to hear our customer service team stands out as the best you’ve worked with, and that our user-friendly platform and customizable reports are successfully helping you keep your accounts receivable down. Making your tasks quick and efficient is exactly what we strive for. We also deeply appreciate your insights on areas where we can improve. Your comments regarding the insurance recoupments workaround, ERA clearinghouse delays, and the new self-guided EDI enrollment process have been noted by our product team. We are constantly working to refine our platform, and real-world feedback like yours is absolutely essential to that process. Your input is invaluable to us, and we truly appreciate the time you’ve taken to share your experience! 4/21/2026 Validated ReviewerIncentivizedSource: Seller invite ![Katherine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katherine O.") KO Katherine O. Biller Small-Business (50 or fewer emp.) 1/30/2026 "Clear, Straightforward Claims Tracking That Makes the Process Easier" 5/5 What do you like best about Tebra (previously Kareo + PatientPop)? Tebra is easy to use once you’re familiar with it, and it stays clear and straightforward when you’re working with claims. Tracking the status of a medical claim can be difficult, but Tebra makes it much easier to see exactly where you’re at in the process. Review collected by and hosted on G2.com. What do you dislike about Tebra (previously Kareo + PatientPop)? It can be a bit slow when opening claims and encounters. It’s also frustrating that I can’t change patient cases after billing. Billing Medicaid as a secondary payer still needs improvement, and the overall workflow around that could be smoother. Review collected by and hosted on G2.com. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? Tebra has ultimately designed their system in a way that makes it easy to see the workload and what still needs to be done, which is huge for medical billers. In addition, their new Trizetto portal is amazing and has drastically sped up our claims and electronic admittance enrollments. I feel confident this system will continue to improve, and I’m excited to see what new features they develop next. It’s also nice knowing they truly take billers’ feedback into consideration. Review collected by and hosted on G2.com. Show More Response from Elna Miller of Tebra (previously Kareo +... [Editedit](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12282102/official_response/edit) Thank you so much for taking the time to share this great feedback! We're thrilled to hear that the Trizetto portal and our claims tracking features are giving you a clear view and speeding up your claims and enrollments. We also greatly appreciate your honest feedback on where we can improve. Since you noted that we truly take billers' feedback to heart, please know we are regularly share customer feedback with our product development team as they continue to work on enhancements that make your workflows run even more smoothly. Your insights are incredibly valuable to us, and we’re excited to keep improving the system for you! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller FS Farah S. Provider Scriber Small-Business (50 or fewer emp.) 5/1/2026 "Efficient Practice Management with Excellent Billing and Support" 4.5/5 What do you like best about Tebra (previously Kareo + PatientPop)? Most helpful thing in Tebra is Eligibility checking and benefits. Also filing claims is easy and fast. Their representative are very professional and always ready for help. Review collected by and hosted on G2.com. What do you dislike about Tebra (previously Kareo + PatientPop)? I dislike is the character limit in the Tebra alerts. Because of this, I often have to remove older, important alerts just to add new ones. Review collected by and hosted on G2.com. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? The Tebra resolved our practice's issue with the new option to directly attach patient documents in the patient's chart and fax them directly from Tebra EHR to anyone Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JG Jeremy G. Small-Business (50 or fewer emp.) 4/28/2026 "Effortless Billing and Client Management" 5/5 What do you like best about Tebra (previously Kareo + PatientPop)? I like that we are able to see past notes, which is very helpful in my role as an Adult Peer Support Specialist and Community Support Associate. Tebra is super user-friendly, and the initial setup was very easy. I also find the client information readily available and accessible, which simplifies billing and accessing client details. Review collected by and hosted on G2.com. What do you dislike about Tebra (previously Kareo + PatientPop)? I wish it would let us do 2 notes at once Review collected by and hosted on G2.com. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? Tebra helps with billing and makes client information readily available and accessible. Review collected by and hosted on G2.com. Show More Response from Elna Miller of Tebra (previously Kareo +... [Editedit](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12705439/official_response/edit) Thanks so much for sharing how Tebra helps you effortlessly manage billing and client information! We're thrilled that the easy setup and quick access to past notes are simplifying your vital work. We also hear your feedback about wanting to work on two notes at once. We completely understand how valuable that multitasking feature would be for your daily efficiency, and we'll keep this in mind as we continue innovating the platform. We're so glad to have you with us and look forward to continuing to support your practice! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anaiza .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anaiza .") A Anaiza . Small-Business (50 or fewer emp.) 5/5/2026 "Effortless Scheduling, Perfect Tool" 5/5 What do you like best about Tebra (previously Kareo + PatientPop)? I use Tebra for my job, and it is very helpful with scheduling and having everything organized. I love how easy it is to access and enjoy how easy it is to use the tools on the app. The initial setup was super fast and easy. Overall, it's perfect. Review collected by and hosted on G2.com. What do you dislike about Tebra (previously Kareo + PatientPop)? nothing Review collected by and hosted on G2.com. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? I use Tebra for my job, and it helps with scheduling and organization, solving scheduling conflicts easily. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Karen W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen W.") KW Karen W. Medical Billing Director Mid-Market (51-1000 emp.) 4/28/2026 "Aging Report Makes Follow-Ups Easy" 4.5/5 What do you like best about Tebra (previously Kareo + PatientPop)? There are many things to like about Tebra, but the feature I appreciate most is the aging report. I can set it up to include everything I need, and then use the report to stay on top of my follow-ups. Review collected by and hosted on G2.com. What do you dislike about Tebra (previously Kareo + PatientPop)? Latency at times, every once in a while this happens while working. Review collected by and hosted on G2.com. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? It keeps good records for accounts receivable and for claims going out. The program Review collected by and hosted on G2.com. Show More Response from Elna Miller of Tebra (previously Kareo +... [Editedit](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12706889/official_response/edit) Thank you for sharing how Tebra's aging report is making your follow-ups and accounts receivable easier to manage! It's fantastic to hear that the platform is helping you stay on top of your claims and keep such accurate records. We also appreciate your honest feedback regarding the occasional latency you've experienced. Our team is constantly working on performance enhancements behind the scenes to ensure your workflow remains as smooth and seamless as possible. We truly value your partnership and look forward to continuing to support your billing workflows. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![ayse d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ayse d.") AD ayse d. Small-Business (50 or fewer emp.) 5/5/2026 "Easy Navigation, Timely Patient Engagement" 5/5 What do you like best about Tebra (previously Kareo + PatientPop)? I like the layout of Tebra and how easy it is to navigate between different slides. The initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Tebra (previously Kareo + PatientPop)? Scheduling patient's appointments. Also assisting the MDs with pre charting notes, better templates. Review collected by and hosted on G2.com. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? I find Tebra helps with reaching the patient in a timely manner. Review collected by and hosted on G2.com. Show More Response from Elna Miller of Tebra (previously Kareo +... [Editedit](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12757874/official_response/edit) Thank you for sharing your experience with Tebra! We are thrilled that the layout, initial setup, and patient communication tools are working so well for your practice. We also hear your concerns about appointment scheduling, assisting with pre-charting notes, and the need for better templates. We understand how important these specific workflows are to your day-to-day operations, and we are continuously working on updates to make them smoother and more efficient. Your feedback is incredibly valuable as we continue to improve our products. Validated ReviewerSource: Organic ![Channing M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Channing M.") CM Channing M. Small-Business (50 or fewer emp.) 4/28/2026 "Effortless Lab Interface and Easy Setup" 5/5 What do you like best about Tebra (previously Kareo + PatientPop)? I like how easy Tebra is to use. Interfacing with labs is very easy too, making it smooth to handle patient information. The initial setup was straightforward, and I really appreciate that. Review collected by and hosted on G2.com. What do you dislike about Tebra (previously Kareo + PatientPop)? just patient reminders Review collected by and hosted on G2.com. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? I find Tebra very easy to use, especially for interfacing with labs. Review collected by and hosted on G2.com. Show More Response from Elna Miller of Tebra (previously Kareo +... [Editedit](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12707652/official_response/edit) Thank you for sharing your experience! We're thrilled to hear that Tebra's interface, lab integration, and initial setup have been smooth and easy for you to use. We also appreciate your honest feedback regarding patient reminders. Your insights are incredibly valuable as we continuously work to refine and improve our platform's features. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Tebra (previously Kareo + PatientPop)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Tebra (previously Kareo + PatientPop) ](https://www.g2.com/products/tebra-previously-kareo-patientpop/discussions/new) ![Susan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan B.") SB Susan Braddock • Last activity over 3 years ago Kareo system down again 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/kareo-system-down-again) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • Last activity over 6 years ago Are there any setup fees or long-term contracts? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/are-there-any-setup-fees-or-long-term-contracts) [ View all Discussions ](https://www.g2.com/products/tebra-previously-kareo-patientpop/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 15 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/tebra-previously-kareo-patientpop/pricing) Tebra (previously Kareo + PatientPop) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Product Avatar Image") Epic 4.2/5(938) [ Compare Now ](https://www.g2.com/compare/epic-vs-tebra-previously-kareo-patientpop) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ff1c555802e8f5583e002098100141e9/eclinicalworks.png "Product Avatar Image") eClinicalWorks 3.7/5(158) [ Compare Now ](https://www.g2.com/compare/tebra-previously-kareo-patientpop-vs-eclinicalworks) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f5bcd08a28f327ee4a99dfcc3baed7cd/webpt.png "Product Avatar Image") WebPT 4.4/5(162) [ Compare Now ](https://www.g2.com/compare/tebra-previously-kareo-patientpop-vs-webpt) ##### ##### Tebra (previously Kareo + PatientPop) Features Operations Workflow Optimization - Clinical Documentation EHR Integration - Clinical Documentation Clinical Communication - Clinical Documentation Clinical Workflow Management Clinical Documentation Patient Health Information Management ePHI Storage Interoperability Patient Workflow Management Operations Management Administrative Processes Back Office Processes Workflow Coordination [ View More Features ](https://www.g2.com/products/tebra-previously-kareo-patientpop/features) ## Top-Rated Alternatives [ ![WebPT](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WebPT") WebPT 4.4/5(162) ](https://www.g2.com/products/webpt/reviews) [ ![NextGen Healthcare EHR](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NextGen Healthcare EHR") NextGen Healthcare EHR 3.7/5(175) ](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) [ ![DrChrono by EverHealth.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DrChrono by EverHealth.") 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