Teamviewer DEX Reviews & Product Details

I've been using 1E for a while now, and I must say it's been a solid experience. The platform is user friendly and integrates smoothly with my existing tools. I’ve found it especially helpful in managing and automating tasks, which has made my workflow much more efficient. Review collected by and hosted on G2.com.

The interface can sometimes feel a bit overwhelming Review collected by and hosted on G2.com.

The ease of use and implementation of this platform is for sure one of it's big advantanges. Review collected by and hosted on G2.com.

Customer Support could be a bit faster a times Review collected by and hosted on G2.com.

I mostly enjoy 1E to enhance our SCCM infrastructure. I think it is a very good addition in order to get rid of distribution points and this saves a lot of time and money. Also, the inventory integration is really easy and helps with inside reporting. We are using 1E on a daily basis and the implementation was easy. Their customer support is also on point and always ready to help us with any idea that we have. Review collected by and hosted on G2.com.

That people are not using it more inside the company, it definitely needs time investment into the PR of it in order to be sure that the full capacity is used by your administrators, especially in a large company. Review collected by and hosted on G2.com.

1E has a good number of features that make it stand out Review collected by and hosted on G2.com.

1E has its cons in terms of ease of implementation of these features Review collected by and hosted on G2.com.

The 1E tool simplifies the solution as per the business requirement. Tachyon suite looks impressive and promising. We have just upgraded our infra from 1E Nomad to Tachyon. Review collected by and hosted on G2.com.

It's not a significant dislike but sometimes, some support cases takes time to resolve the issue. So if this resolution time can be faster, it would be helpful to everyone. Review collected by and hosted on G2.com.

Allows to see feedback and improve service. Review collected by and hosted on G2.com.

I do not like the the volume of emails received. Review collected by and hosted on G2.com.

The amount of capturable data of end-user devices

The tool interface (only the design not the functionality) Review collected by and hosted on G2.com.

One of the worst customer support team

Lack of 1E knowledge of Customer Success Managers

Takes months and multiple follow-ups to troubleshoot issues

The inaccuracy of data

Limitations in Surveys

Their "Export All Data" button does not work, it's only for show/display purpose

Their inventory insights are absolutely inaccurate

Lack of good workable automation scripts Review collected by and hosted on G2.com.

Very helpful, Very easy to deal with. When we opened a case for an issue, 1E Support quickly answered, and almost every problem was fixed during the call. The online train has been great and can easily be rewatched for a refresher, as needed. The speed and easy of use of the tool has and still does frequently amaze and shock me Review collected by and hosted on G2.com.

All of the problems we have had with 1E have nothing to actually do with 1E at all. They have all been internal issues for example defending the expenditure for the products we hold. Changes other teams have made caused things like Pxe Everywhere to fail repeatedly. The only real complaint is the lack of reporting from Tachyon. so we can easily show its actual worth off to senior management without tons of outside reporting. so just out-of-the-box reporting and dashboards would be fantastic! Review collected by and hosted on G2.com.

1E helped our organization to maintain a baseline for managing workstations. Initially, we used it to overcome the high bandwidth utilization issue by enabling SSD, but eventually, we enabled Nomad, Experience, PXE Everywhere and all other modules, and we must say the instructions and GS rules are very efficient to remediate client issues. Review collected by and hosted on G2.com.

1E support is not very quick responsive. The hotfix published by 1E is having some known issues while installation, but 1E is less attentive to publish bugfixes. Configuration could have been a bit easier. Review collected by and hosted on G2.com.

1e are a pleasure to work with. They listened to our requirements and studied our use cases to understand how best to help us. I felt like they supported us to achieve the best results for us they could. Review collected by and hosted on G2.com.

There is a lot of integration to be done, with a lot of engine training to be completed before you are truly up and running, so we spent a lot of time ironing out kinks before realising benefit. Review collected by and hosted on G2.com.