What I like most is that it provides a clearer view of what’s happening on managed devices, so I spend less time guessing and more time addressing the real issue. For IT support, that translates into faster triage, stronger visibility into endpoints, and less back-and-forth with users.

It also makes it easier to spot recurring problems before they grow into bigger incidents, which is especially helpful in a consulting environment where time matters. Overall, the experience feels practical when I need to understand patterns across several machines, rather than handling each case in isolation or working blindly. Review collected by and hosted on G2.com.

The ticket-based support flow could be improved, because in real-world use it can still feel a bit slow and not as smooth as I would expect. Review collected by and hosted on G2.com.

What I like best about TeamViewer DEX is the real-time visibility it gives me into how users and devices are performing. I can quickly identify issues affecting the employee experience, troubleshoot problems faster, and take action before they impact productivity. Review collected by and hosted on G2.com.

The main area where TeamViewer DEX could improve is the amount of time it takes to fully configure and customize the platform to fit specific needs. With the number of available insights and features, it can take some time to learn the best way to use everything. Needs more out-of-the-box customization options. Review collected by and hosted on G2.com.

1E, a TeamViewer company, delivers outstanding remote connectivity and endpoint management solutions that are both reliable and secure. The platform is user-friendly, integrates seamlessly with existing IT systems, and offers comprehensive visibility and control over devices. I particularly value the efficiency it brings to troubleshooting and supporting remote teams, as it helps save time and resources. Additionally, their customer support and frequent updates contribute to smooth performance and increased productivity. Review collected by and hosted on G2.com.

Overall, my experience with 1E A TeamViewer Company has been positive. However, I found that the initial setup and configuration can be somewhat complex, especially for those new to the platform. Some of the more advanced features also demand a certain level of technical expertise to use effectively. I have noticed occasional connectivity delays when managing a large number of devices at once. Despite these challenges, once the system is fully configured, the platform operates reliably and lives up to expectations. Review collected by and hosted on G2.com.

I can remotely identify issues on devices and raise a ticket to responsible person to look in to it. Review collected by and hosted on G2.com.

Cost wise its more.I expect some discounts on enterprise level. Review collected by and hosted on G2.com.

When detecting an error (such as an application freeze, configuration error, or full disk), the system can automatically run remediation scripts/workflows or allow IT to handle them in bulk with just a few clicks. Review collected by and hosted on G2.com.

no comment about Teamview Dex just comment about license cost Review collected by and hosted on G2.com.

Proactive support / Automation capabilities / Real Time visibility Review collected by and hosted on G2.com.

They can improve :

Setup complexity

steep learnin curve

cost Review collected by and hosted on G2.com.

1E has significantly saved time for our IT team. Its automation features enable us to resolve common issues across hundreds of endpoints almost instantly, which has greatly reduced our ticket volume. We also benefit from real-time visibility into device health, allowing us to take proactive measures rather than just reacting to problems. I highly recommend it to any IT organization aiming to boost efficiency. Review collected by and hosted on G2.com.

Because the platform is so feature-rich, there is a significant learning curve to master all the advanced automation scripting and custom dashboard creation. It's an investment of time, but it pays off once you are proficient. Review collected by and hosted on G2.com.

What I like best about 1E A TeamViewer is its smooth and secure remote access. It’s really easy to connect with devices from anywhere, and the speed is impressive even on low bandwidth. The user interface is simple, making it easy for both technical and non-technical users. It saves a lot of time in troubleshooting and providing remote support. Review collected by and hosted on G2.com.

Sometimes the connection drops for a few seconds, especially when the internet speed fluctuates. Also, the license cost can feel a bit high for small teams or startups. Apart from that, the overall experience is very smooth and reliable. Review collected by and hosted on G2.com.

I work in the BFSI domain, and in this context, 1E has been instrumental in helping us manage multiple peripherals and connected devices. Its ability to automate endpoints is particularly useful, making IT operations within the company much smoother. The team can quickly resolve and even prevent issues that might otherwise disrupt our daily operations. Overall, I believe 1E is an excellent tool for preventing problems that could impact our day-to-day work within the company. Review collected by and hosted on G2.com.

Sometimes, the initial setup and configuration process feels a bit complex, especially when trying to integrate it with our current system. Review collected by and hosted on G2.com.

Remote probing and compliance enforcement. Review collected by and hosted on G2.com.

There is not straight forward way to apply directly to end-points. Review collected by and hosted on G2.com.