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Nothing, nada, zip. I just can't think of anything good about my experience. Review collected by and hosted on G2.com.
Where do I start? I was attracted to use Tax1099 by the price. That's on me for being cheap. The interface is far more complicated than competitors and not at all intuitive. After wrestling the UI into submission and getting my forms uploaded, I processed them and went about my day. Upon checking back a few days later to see the status of the forms, I see a note that the forms have a status of "Blocked". Not knowing what this means, but assuming it's not great, I reached out to Zenwork support to work through the issue. After getting disconnected by a few tech support people in chat (this is never a good sign as it usually means they have no clue how to help or find help), I finally found someone that said I blocked the forms. Now I have no idea how to block a form on Tax1099, but I'm open to the theory that I did something unintentionally. So with the problem identified, I was hopeful we could move forward with a solution. So, I asked the tech support rep to unblock the forms so we could submit them. He said they can't do that on their side. OK, so I asked how I could unblock them. Well, it turns out I cannot unblock them either. In life there is the comfort of certainty and the angst of uncertainty. We got to experience both in the case. Uncertainty with regard to who blocked the returns, but certainty we can't unblock them. As I write this review, I eagerly await word from on high (also known as the “tech team”) to see if the returns can be unblocked and submitted or if they shall languish in a digital purgatory for an eternity. Needless to say, the tiny amount of anticipated savings I was eagerly accruing in my mental checkbook has been completely wiped out by the lost productivity I’m dealing with (made even worse by my compulsion to right the wrongs of this world by writing scathing reviews, such as this one). The real lesson here is not, don’t use Tax1099, albeit that is a good takeaway. The real lesson is an affirmation of two tried and true maxims: 1) you get what you paid for and 2) if it ain’t broke, don’t fix it. I’ll be going back to my old solution, even though the sticker price is slightly higher than Tax1099. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
