# tawk.to Reviews **Vendor:** tawk.to **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 202 ## About tawk.to tawk.to’s messaging and customer management software makes it easy for over six million people to communicate and transact with billions of customers. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Monitor and chat with customers in real time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are available for popular CMS and eCommerce platforms such as WordPress, Wix, Squarespace and BigCommerce. tawk.to is easy to use across all devices and provides 24/7 live support. ## tawk.to Pros & Cons **What users like:** - Users find Tawk.to to be incredibly **easy to use and set up** , allowing for smooth and efficient customer engagement. (6 reviews) - Users value the **easy setup** of tawk.to, making it simple to integrate and use effectively. (3 reviews) - Users value the **affordability** of tawk.to, finding it cost-effective and beneficial for their website needs. (2 reviews) - Users love the **user-friendly setup** of Tawk.to, enabling quick integration and efficient management of customer interactions. (2 reviews) - Users love the **simple integration and setup** of tawk.to, making it easy to use and share. (2 reviews) - Users appreciate the **easy communication** features of Tawk.to, enhancing real-time interactions and collaboration with team members. (1 reviews) - Users find Tawk.to's **easy integrations** beneficial, simplifying setup and teamwork while enhancing customer engagement and support. (1 reviews) - Users find Tawk.to **helpful and easy to use** , enhancing client interaction and improving response times. (1 reviews) - Integrations (1 reviews) - Interface Ease (1 reviews) **What users dislike:** - Users face **chat communication issues** with Tawk.to, experiencing missed messages and a clunky mobile app interface. (2 reviews) - Users find **customization options limited** and reporting basic, affecting chat personalization and insight depth. (2 reviews) - Users find Tawk.to has **limited features** , restricting customization and analytics for a more tailored chat experience. (2 reviews) - Users find Tawk.to **expensive** due to costs for advanced features, limiting customization and branding options. (1 reviews) - Users find the **reporting and analytics inadequate** , limiting insights into chat performance and trends. (1 reviews) - Users find the **limited customization** options of Tawk.to restrict their ability to personalize the chat experience effectively. (1 reviews) - Not Intuitive (1 reviews) - Users report **quality issues** with tawk.to, citing poor design and buggy code that hinder usability. (1 reviews) - Time-Consuming (1 reviews) - Time Consumption (1 reviews) ## tawk.to Reviews ### 1. Great for communicating with website visitors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about tawk.to?** I love that there is a mobile app. If I’m not near my computer I can still respond to inquiries. **What do you dislike about tawk.to?** I feel like it goes into sleep mode a little fast but that’s not a big deal really. **What problems is tawk.to solving and how is that benefiting you?** We aren’t on campus to answer questions as we usually would be and this is a good way to connect with students visiting our site. ### 2. tawk.to is an efficient, free and friendly messaging application **Rating:** 4.5/5.0 stars **Reviewed by:** Roxana R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about tawk.to?** I like tawk.to because it includes all the tools for a live chat. It is easy to use and can be easily implemented on the website. I also like it because it has a mobile application for Android and I receive notifications directly on my cell phone, so I can be more attentive to customer messages. **What do you dislike about tawk.to?** If any member of the agent team forgets to log out, the chat will remain active, which causes discomfort for some clients since their messages are not answered immediately. **Recommendations to others considering tawk.to:** This software is easy to use and easy to implement. I recommend it because it collects demographics from visitors. Also, it has very good customization options. **What problems is tawk.to solving and how is that benefiting you?** tawk.to allows us to respond quickly to our customers, thanks to their live chat, which has resulted in us receiving more positive comments and increasing sales of products. ### 3. Tawk.to is an Easy to Use Platform that allows you to effectively Chat with Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about tawk.to?** Ease of use and ability to see what your colleagues are working on as well. **What do you dislike about tawk.to?** That you have to login to their website outside of our Shopify account. But once it is logged in it no longer makes you do that. **Recommendations to others considering tawk.to:** tawk.to is very effective in handling multiple chats going at once. The interface is very well designed and well thought out. Our entire team can see what the other is working on and who is in the queue next. **What problems is tawk.to solving and how is that benefiting you?** We are able to quickly get to all of our chat users and effectively work together as a team to get to them all. ### 4. Tawk.to: A free chat application with powerful features **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2020 **What do you like best about tawk.to?** Tawk.to is free and that's what I like the most. Its features are amazing, so it's worth mentioning them separately: - It has a dashboard that analyzes website visitors over a week, month, or year. This dashboard shows information such as the people who started a chat or the number of pages they viewed on the website. - The messaging app collects data from visitors such as the country they accessed the website from as well as the browser they used. - It has a reporting tool that allows tracking of missed chats or user satisfaction. - The design and colors of the chat can be customized. - It is possible to set up a welcome message for visitors. - It has a notification system with a pleasant sound that alerts agents when a visitor has sent a message. - It has a plugin for WordPress, so you just have to add it from the WordPress directory. **What do you dislike about tawk.to?** So far, I don't dislike anything about Tawk.to. It's a free application with features of paid software. **Recommendations to others considering tawk.to:** I don't think there is a chat application as comprehensive as Tawk.to, at least you won't find a free one. It is software that is easy to implement, with an intuitive design and excellent analysis tools. I recommend it. **What problems is tawk.to solving and how is that benefiting you?** Tawk.to helps us respond to customers who access our online store with inquiries regarding the products we sell, which has allowed sales to increase significantly. It has also allowed us to track visitors who enter our website, so we can prepare better search engine positioning strategies. Among other things, it was very easy for me to implement the application, thanks to its plugin for WordPress, so it was just a matter of installing it from its directory. ### 5. Easy to use software for customer service / live chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2020 **What do you like best about tawk.to?** I like the ability to quickly join a chat and answer questions. There are other interesting features as well like an automated response when a live chat agent doesn’t join a new conversation within a short period of time **What do you dislike about tawk.to?** I dislike the ringing sound that Tawk uses when there’s a new chat. It sounds like an old phone. **Recommendations to others considering tawk.to:** This is an option worth exploring if you need responsive customer service. **What problems is tawk.to solving and how is that benefiting you?** It’s enabling us to be very responsive to customers so they can get quick answers to their questions. ### 6. A very efficient Live Chat tool ! **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed J. | Senior Marketing Manager Tunisia & Morocco, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about tawk.to?** The ease of use of this tool , and the role management between different departments. **What do you dislike about tawk.to?** The user interface and the UX should be improved for the back office. **What problems is tawk.to solving and how is that benefiting you?** We have implemented live chat very easily and it allowed us to communicate with our clients very easily. ### 7. Ticket creation made easy by tawk.to **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie S. | Human Resources Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2020 **What do you like best about tawk.to?** Lead development feature available on tawk.to has allowed us to find clients online. Live chatting with clients is another thing that I give thumbs up. **What do you dislike about tawk.to?** I seldom come across things that disappoint me while using tawk.to. **Recommendations to others considering tawk.to:** To read tutorials and attend webinars offered by the vendor to ease customization. **What problems is tawk.to solving and how is that benefiting you?** With tawk.to, I am able to talk directly to clients and any visitor that visit our website. ### 8. tawk.to is a comprehensive platform even in the free version **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2020 **What do you like best about tawk.to?** What I liked most about tawk.to is the simplicity of its design. From the moment you access the control panel, you can see graphs of the visitors who connected during the day or also the chats that were answered. Best of all, it was very easy to install, as the software automatically generates the code you need to insert into the website. Another feature I liked about the software is that we were able to give it different uses for our purposes, as we can provide assistance, sell products, or resolve inquiries. **What do you dislike about tawk.to?** Unfortunately, removing the brand and the tag of tawk.to from the chat appearance is expensive. **Recommendations to others considering tawk.to:** This platform has a really comprehensive chat service in its free version. Surely if you acquire the paid version, it will exceed your expectations. I recommend tawk.to **What problems is tawk.to solving and how is that benefiting you?** We have greatly benefited from this software, as we can provide assistance to our visitors, as well as sell products or resolve concerns. On the other hand, with tawk.to we can collect phone numbers, emails, or addresses, which help us contact our customers in the future. ### 9. tawk.to is a great customer support platform **Rating:** 4.5/5.0 stars **Reviewed by:** Holly C. | Executive Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2020 **What do you like best about tawk.to?** I like that tawk.to makes it easy to communicate with individuals who visit our website online. **What do you dislike about tawk.to?** The journey for integrating tawk.to to website was hectic, but we collaborated with the vendor customer support. **Recommendations to others considering tawk.to:** Involve third-party consultants if they don't have internal developers to integrate tawk.to seamlessly. **What problems is tawk.to solving and how is that benefiting you?** Instant messaging over the internet has been at breeze. Lead development. Ticketing. ### 10. Best support service ! **Rating:** 4.0/5.0 stars **Reviewed by:** Mostafa F. | Blogueur, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2019 **What do you like best about tawk.to?** Its totally free, you can get touch with your potential customer or your visitors and chat with them in live situation, the new message alerting is what i love the must you don't gonna miss any chat they warn you and give you a lot of features, i love the analytics you can see with who you are chatting and his email , his ip adress . **What do you dislike about tawk.to?** For now i'm happy with the service , i have nothing to complain about. **Recommendations to others considering tawk.to:** tawk is good for small business and blogs who are looking for free support service that offers live chat and others amazing feature. **What problems is tawk.to solving and how is that benefiting you?** helps to manage my clients technical problems, spam filters and it is easy to follow. ### 11. Free and Excellent Live chat option **Rating:** 5.0/5.0 stars **Reviewed by:** Khalid T. | Chief Risk Officer (CRO), Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2019 **What do you like best about tawk.to?** Talk to provides free Live chat option for customers. You can easily integrate this with your websites, Apps or you can share link to anyone so they can chat with you. It supports Ticket creation so your customers problems can be resolved easily. No programming knowledge will be required for integration of tawlk to its supports on many platforms i personally use it for my websites. Its interface is so informative you will get all updates messages and many more at one screen. They also provide executives but you have to pay 1 dollars for 1 hr and they will reply for you.but its optional.Best Live chat option for Small enterprises. **What do you dislike about tawk.to?** There is nothing to dislike for me because i get what i needed from Tawlkto. and still its upgrading and you never know what you will get next. **Recommendations to others considering tawk.to:** Best Live chat option for your website. Easy to use Safe and secure and most importantly Its Free of cost. **What problems is tawk.to solving and how is that benefiting you?** I have a Common service center And customers come to me to pay there bills etc for them i have created a web application from Tadabase.io and where i put its code so now people can easily contact to me from chat if they have any issue regarding payment and also i can connect with my team members. ### 12. talk to all the time **Rating:** 5.0/5.0 stars **Reviewed by:** Alan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about tawk.to?** It was easy to integrate tawk.to to the company website. It has allowed us to directly handle online visitors in real time. **What do you dislike about tawk.to?** Test it and confirm that it has really no issues at all. **Recommendations to others considering tawk.to:** {"translation":"Yes."} **What problems is tawk.to solving and how is that benefiting you?** Lead development - we are able to confirm visitors online and mainly potential clients. ### 13. tawk.to has advanced clients live chat in our agency **Rating:** 4.5/5.0 stars **Reviewed by:** Jensen H. | Access Services Associate, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about tawk.to?** tawk.to has integrated with our company website that makes it eay to communicate with clients. Lead development and customer live chatting. **What do you dislike about tawk.to?** The integration obligation is hectic and was handled by developers in our house. **Recommendations to others considering tawk.to:** Yes. **What problems is tawk.to solving and how is that benefiting you?** Live chatting and instant messaging. ### 14. tawk.to at Golden Myanmar **Rating:** 5.0/5.0 stars **Reviewed by:** Julie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about tawk.to?** It has been seamlessly easy to communicate with online visitors via tawk.to. **What do you dislike about tawk.to?** I do not have anything specific that has ever failed me for quite a while. **Recommendations to others considering tawk.to:** Involve developers to integrate tawk.to to website. **What problems is tawk.to solving and how is that benefiting you?** Communicating with individuals who visit our website. ### 15. “Tawk.to is excellent in monitoring site traffic” **Rating:** 5.0/5.0 stars **Reviewed by:** Beth M. | Sales Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2019 **What do you like best about tawk.to?** The main reason why I use Tawk.to is to monitor website activities and traffic in terms of number of visitors at a given time, page views, and daily site report. Also, Tawk.to is very perfect in Geo IP tracking and shows the country and location of a visitor. In addition, Tawk.to has customizable widgets and in-built ticketing. The other feature of Tawk.to I like is its flexibility when initiating/ joining a chat. **What do you dislike about tawk.to?** Tawk.to can sometimes be deceptive to site visitors through the welcoming message such as hello how May I help you or hello we are online for instant help. This is because it ensures a 24-7 hour live support even when there are no agents to respond to a visitor’s query. Also, Tawk.to has numerous features that sometimes confuse a user, especially the new users. It is also challenging to customize the widgets especially for the new users. **Recommendations to others considering tawk.to:** Tawk.to is a completely free site monitoring software which require little or no technical knowledge to operate. Providing 24-7 hour customer support will be made easier by considering this software. **What problems is tawk.to solving and how is that benefiting you?** Tawk.to has helped our company in accurately monitoring site activities. Also, Tawk.to uses Geo IP which has helped us in banning those visitors accessing our pages using abusive IPs. In addition, Tawk.to has helped us in giving reliable and convenient customer service to the visitors. ### 16. The best thing that has ever happened in the live-chat arena **Rating:** 4.5/5.0 stars **Reviewed by:** Kasey C. | Employee, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about tawk.to?** Tawk.to is a very convenient and reliable means of connecting with your visitors on a site. The service is totally free for users who manage the service on their own. The users who need help in managing their live-support system are offered the service at a considerably affordable cost. The free nature of the service makes it accessible to all small and medium businesses. Tawk.to is developed with features that enable a site owner to set automatic welcome and greeting messages to visitors. It enables a situation whereby a visitor gets a pop-up message just a few seconds or minutes after making a visit. **What do you dislike about tawk.to?** Tawk.to is crowded with so many features that makes some services unavailable for first time users or those who are not quick in mastering the contents on the dashboard. Also, tawk.to does not keep messages in the archives as long as one would need them to stay. Messages get permanently erased automatically after a short period of time. **Recommendations to others considering tawk.to:** Strongly recommend **What problems is tawk.to solving and how is that benefiting you?** We have been using tawk.to as our sole live-support provider and have found the service convenient and reliable. It enables us to monitor the visitors on our site at any particular time and also shows their locality. Tawk.to also provides us with statistics on the dashboard on the number of visitors at a given period of time for instance a day, a week or a month. Also tawk.to has been enabling us to connect with our visitors effortlessly even at the time when there is no one manning the live-support chat provider. ### 17. “tawk.to – a nice site monitoring software” **Rating:** 5.0/5.0 stars **Reviewed by:** handy c. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2019 **What do you like best about tawk.to?** I use tawk.to to monitor site visitors, the number of pages viewed/ visited and the number of site visitors on a daily basis. Also, tawk.to helps me in Geo IP tracking to determine the eligible IPs and the ineligible ones; with an option to ban robots or spam IPs from visiting the page they are viewing. It is still easy to filter messages with tawk.to. Last, tawk.to is easy to install in a mobile since there is a tawk.to app; this makes it very easy to monitor website activities at all the time. **What do you dislike about tawk.to?** I do not like tawk.to interface since it is less intuitive and still not very user-friendly when compared to other live support software. Sometimes I get lost when using the software due to its poor interface; this means that its backend is poor and requires a complete makeover and rethinking. The other thing I dislike of tawk.to is that navigating through its many features is not easy for newbies and thus is always confusing the non-technical users. **Recommendations to others considering tawk.to:** I recommend tawk.to as a nice site monitoring too to those considering to use it. The benefits associated with it are more than its few disadvantages. Hopefully in future, the developers will modify the software to enhance its interface and user-friendliness. Therefore, it is the best site monitoring tool I can recommend for you at the moment. **What problems is tawk.to solving and how is that benefiting you?** As a research company, tawk.to has helped our company DoMyClassWork to effectively and accurately monitor the number of site visits per day, the pages being viewed by visitors, and in Geo IP tracking. The other benefit of tawk.to to our company is proper customer support; customer support has been impeccable with our agents who attend to all customer queries timely. Last, tawk.to has reduced the costs of customer support since it is completely free, thus helping us in cost saving. ### 18. Good for the price **Rating:** 3.0/5.0 stars **Reviewed by:** Ana C. | Marketing operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2019 **What do you like best about tawk.to?** It's a good tool for the price, once you know how it works, you can manage the chats and the people who can access every chat **What do you dislike about tawk.to?** I miss some features and I think the platform should improve the UX/UI **Recommendations to others considering tawk.to:** It's a good tool for the people who wants an easy tool. Also, a thing to consider is that you can insert the chat via Javascript whiles with other software it will be integrated when adding an URL. If, for example, you have the exact same URL with different languages, Tawk.to will be a good tool because you'll be able to show differnt chats for different languages. **What problems is tawk.to solving and how is that benefiting you?** I can easily have a live chat in the company's site and landing pages. I can collet leads when we are offline with the form. ### 19. Best "Real Free" Live Chat For Your Website **Rating:** 5.0/5.0 stars **Reviewed by:** Minh N. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about tawk.to?** The best thing that I live tawk.to is it's completely 100% FREE. When I hear people say it's free, I think like any other software, they will provide a free plan for the lite version (not include all features). But the truth is they provide a FREE plan for all available features of the software. I really impressed for that. In addition, tawk.to also provides application on another platform like Window, Mac OS, Android and iOS, so that I can answer the visitor everytime and everywhere. The notications are really good with sound and push notications so that I do not miss any of my visitor's messages. **What do you dislike about tawk.to?** What I dislike at tawk.to is it lacks of import & export feature. For example, I have many websites that want to use tawk.to as a live chat. I want to copy the setting of one website to another one, but I did not find any solution for this. So, every time I add a new website to tawk.to, I have to reconfigure from the beginning. **Recommendations to others considering tawk.to:** If you're looking a FREE live chat service with all premium features, tawk.to is the best choice. I only used tawk.to for several months but I am really happy about the service, easy to install and configure, detailed tracking. It help me a lot to support my customers when they have questions. **What problems is tawk.to solving and how is that benefiting you?** I used tawk.to for my e-commerce websites, when visitors have questions about the products or services on my sites, they can easily get the answer by chatting with me. Because live chat is the best and fastest way for customer service, especially for e-commerce websites. With tawk.to, I also can see which pages the customer visited, so that I can support them better. ### 20. The best free live-chat service. **Rating:** 5.0/5.0 stars **Reviewed by:** Tessa J. | Tessa, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about tawk.to?** Tawk. to is build with all the features that any website user will need for the ideal customer support. The service is as cheap as free and creates undeniably the best customer experience on a website. It is super fast. Thus, the two sides do not have to wait for so long to get feedback. Tawk. to is a service that can be accessed either through a free downloadable application or via any web browser. This kind of availability enhances the convenience of the chat provider. **What do you dislike about tawk.to?** All the services offered by tawk.to are completely free. This fact makes it almost impossible for the developers to upgrade the service and features. The live-chat service provider has some loopholes that need to be addressed. The customers have already identified these shortcomings though they have not been acted upon, perhaps due to lack of funds. For instance, the dashboard appears overcrowded, an issue that needs to be addressed. **Recommendations to others considering tawk.to:** Tawk. to, the ultimate live-chat service solution. **What problems is tawk.to solving and how is that benefiting you?** At Course Researchers, we have been using tawk. to to meet all our live-chat service requirements. We have been talking to our clients via the platform and they really like the instantaneous nature of our live-chat, thanks to tawk. to. Tawk. to enables us to monitor the visitors on our website. It shows us the visitors on our website at a specific time and also provides statistics for a given period of time, for instance, a day, a month or even a year. The live-chat service provider automatically sends triggers to our visitors. This makes it possible to engage our customer even when we are not available. ### 21. Very good chat solution for small business **Rating:** 4.0/5.0 stars **Reviewed by:** Nikunj A. | Software Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about tawk.to?** Out of the box Analytics are available like page visits, active sessions, etc. Very easy to integrate with your website, only takes a few lines of code Nearly all the features are free to use Ability to manage multiple chat agents Mobile app to even respond to your customers on the go They even provide webhooks & triggers to integrate with chat Managing multiple chats is also very easy Various kind of customization availble for chat windows itself **What do you dislike about tawk.to?** No ability to transfer chats to other agents in the organization The mobile app has very limited features & doesn't have an admin option Very limited add-ons are available to integrate No way to segregated chats based on user i.e. no way to manage user properly The settings are all over the place, it should be simpler **Recommendations to others considering tawk.to:** tawk.to is a great solution for most of the businesses who wish to integrate a chat solution on their website. The pricing & support makes it ideal for all startups who even don't wish to spend a lot of money on a ticketing solution. I highly recommend trying this out. **What problems is tawk.to solving and how is that benefiting you?** We had earlier integrated the chat solution on our 2 main websites so that customers can directly get in touch with us. The ease of integrating the chat solution was painless and really very simple, it only took a few minutes of coding on the frontend. tawk.to simplify our customer interaction way too much without worrying about the cost & other headaches that come with it. ### 22. Great ticketing & chat solution but lack many essential features **Rating:** 3.5/5.0 stars **Reviewed by:** Saksham K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **What do you like best about tawk.to?** Only few lines of code to integrate with your website Completely free to use Dashboard view provides good level of analytics Managing various agents for chat They even provide agents at a very nominal rate Mobile app to even respond to your customers on the go Trigger & webhooks is a very useful feature Managing multiple chats is very easy Ability to customize the chat windows **What do you dislike about tawk.to?** The mobile app should have option to use more than one account Add-ons are very limited Settings are bit all over the place rather than being straightforward There is no proper way to manage customers so we can pick up their last chats itself No ability to transfer chat to other agents **Recommendations to others considering tawk.to:** Tawk is a great solution for any business who wish to implement a great chat solution for its customers. Tawk helps to main the process of integrating a simple yet brilliant ticketing solution right out of the bat without lots of coding or anything else so you can focus more on other things. Since it is also free there is no second thought about implementing such a great chat tool on your website. **What problems is tawk.to solving and how is that benefiting you?** Integrated the chat solution on our website web2k.in so that customers can directly contact us if they wish to know more about getting their website made from us. The ease of integrating the chat solution was painless & only took a few minutes of coding. After that, we were able to cater to your users very easily which is not possible with the traditional method of Email. ### 23. ONLY free live chat tool for your website **Rating:** 5.0/5.0 stars **Reviewed by:** Jake L. | Adeel ( Store manager), Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about tawk.to?** Well. This is the best tool to stay connected with your customers via online store in timely manners. Best thing is that it's free and this is the only free tool available for online stores. 1 click installation and you are ready to chat with your customers. Answer customer's questions timely and increase your sales. Loved this tool **What do you dislike about tawk.to?** It's best free tool to do live chat with your customers. Nothing can be best as it's also free **Recommendations to others considering tawk.to:** Best and free live chat tool. I would recommend to every online store owner **What problems is tawk.to solving and how is that benefiting you?** Easy to install and start using :) ### 24. Tawk.to enhances support-customer interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Delana H. | Supervisor , Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2019 **What do you like best about tawk.to?** Our goal is to meet customer satisfaction, and that cannot be met without having a platform where we can interact with them directly and instantly. Of all the features of tawk.to, the ability to engage several customers at a go is the the feature I like most. When customers are many, one agent can handle 3 to 5 clients at the same time. This helps us to engage as many customers as possible and make sure they have not left without purchasing our services. When we look at this feature from a different perspective, we can say that it helps us to boost our sales. **What do you dislike about tawk.to?** Tawk.to provides through the users' emails the weekly reports on customer engagement throughout the week. Although this is a good move, weekly roundup report does not provide the reliable data since it is difficult for the user to determine which period the demand is high based on the 7-day report. Tawk.to should focus on providing the customers with monthly reports instead of weekly ones. **Recommendations to others considering tawk.to:** Tawk.to reduces the workload of responding to the client mails, which may be tiresome. To avoid this, use Tawk.to and respond to customers' questions instantly. This will also increase customers' satisfaction. **What problems is tawk.to solving and how is that benefiting you?** Tawk.to has improved communication and interaction between the customers and my team. The clients' request including questions and clarifications are attended to promptly. This is increases the probability of making a sale as well as the client's satisfaction. ### 25. Tawk.to User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2019 **What do you like best about tawk.to?** Tawk.to is the most amazing tool you can easily login for free and connected with you website it's very easy to use and you can enjoy all the features **What do you dislike about tawk.to?** Not really, they all are free i'm using tawk.to since 2016 the have a great services still i am using this software the software is very user friendly and you can easily connect with your website just simply copy the link and Past over your C-Panel **Recommendations to others considering tawk.to:** Well My recommendation is for others keep using tawk.to they have a very good services, good customer support, perfect calculation for visitors, Perfectly reporting, you can add on your different brands as well on a single Email that's very good for others **What problems is tawk.to solving and how is that benefiting you?** well tawk.to has a free services the provide all the services regarding you want it depends on your requirement but they have all are free you can just check easily Missed chats you can calculate your visitor ### 26. Tawk.to - The best free livechat service. **Rating:** 4.5/5.0 stars **Reviewed by:** Casper R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about tawk.to?** It's very easy to use for the support agent and for the users as well. It's free and a very advanced and ideal tool. It can be accessed from the application or from a webbrowser and is very userfriendly. **What do you dislike about tawk.to?** A lack of new features as it is a free tool, which is understandable. For new users, it's also hard to understand how everything exactly works, as there is so many features. **Recommendations to others considering tawk.to:** I would highly recommend it to anyone. It's free and very easy to use. I recommend that you use this tool! **What problems is tawk.to solving and how is that benefiting you?** I have been using it to monitor everything on my website and to support my customers. It's very easy to use, which makes it a great tool for me and the other support agents. ### 27. The most reliable and convenient live-chat service. **Rating:** 5.0/5.0 stars **Reviewed by:** Jackson K. | Jackson, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about tawk.to?** Tawk. to is a totally free live-chat provider which is developed with great features to enhance the experience of both website owner and visitors. Tawk. to is an advanced service which is easily customization and install-able to all devices. The service can either be accessed through an application which is freely available or via any browser. The availability of the tawk. to services implies that a website owner can manage his or her visitors at any location as long as he or she has access to internet services. Tawk. to sends trigger messages to visitors especially greetings and notify them about the availability of a live support system. Even when the support team is not available, visitors can always leave messages. **What do you dislike about tawk.to?** Tawk. to has so many in-built features which at times the user might not be able to utilize. Although using the service does not require any special training, there is a lot that a user ought to learn to maximally gain from tawk. to. Learning how to customize the tawk. to services is not so easy. **Recommendations to others considering tawk.to:** Tawk. to is the ideal live-chat provider for any website owner willing to cut down on the costs of managing a website. **What problems is tawk.to solving and how is that benefiting you?** We have been using tawk. to at Course Researchers as our sole live-chat service. The service has accorded us the opportunity to enjoy unparalleled services at no cost. We use tawk. to to monitor our website, chat with our visitors as well as to evaluate our site based on statistics. The service helps us to see the visitors online, the pages that theyu navigate to and talk to them. The dashboard provided by tawk. to enables use to view the number of visitors that we have had for a given period of time. ### 28. World's leading live-chat service provider. **Rating:** 4.5/5.0 stars **Reviewed by:** Ruth M. | Ruth, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about tawk.to?** Tawk. to offers the users the most reliable and convenient means to chat with their visitors and monitor their WordPress site on a website. The live-chat application is completely free and works extremely fast. One can also access the tawk. to services via a browser without necessarily downloading the application. This way, a person can easily monitor and chat with visitors on a website at any place and any given time provided their device is connected to the internet. Tawk. to can easily be integrated with WordPress and works efficiently. **What do you dislike about tawk.to?** Even though tawk. to does not require any prior knowledge to operate, new users may find it a bit complicated to operate. Tawk. to appears crowded prompting the user to study it carefully to enhance its usability. Its design is not friendly to modern users and hence it requires some adjustments to fit the needs of the modern users. **Recommendations to others considering tawk.to:** I strongly recommend tawk. to It is the best Live-chat monitoring service. **What problems is tawk.to solving and how is that benefiting you?** At Course-researchers, we have been using tawk. to as our main service to monitor our visitors at our WordPress site. Through the service, we have always been able to connect with our visitors through chats and video calls. Tawk. to is easily customizable, a feature that allows us to configure it to suit our company's needs. The chat service automatically accepts chats and sends greetings to visitors. The service also allows us to determine the trends of visitors on our sites. It shows relevant statistics which are vital for keeping us informed on the specific number of visitors at a particular time.. ### 29. free for life **Rating:** 4.5/5.0 stars **Reviewed by:** pardeep t. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2020 **What do you like best about tawk.to?** there free plan and individual extension pricing is good for small companies in size from 1 to 10. **What do you dislike about tawk.to?** interface and they don't provide call back function. newly they introduced ticket system which is not good **Recommendations to others considering tawk.to:** free to use with life time with no limitations **What problems is tawk.to solving and how is that benefiting you?** one can login with many accounts so that it saves some time. ### 30. Twak.to is a modern and easy to use live-chat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2019 **What do you like best about tawk.to?** It's an intuitive live-chat with a modern interface. Improves customer communication. It's great to monitor traffic in real-time either on site or mobile application. It is a customizable chat, which allows us to adapt our website without problems. On the other hand, the statistics panel is easy to navigate and the metrics can be easily visualized. It offers a knowledgebase that is easy to understand and useful for solving problems. **What do you dislike about tawk.to?** Nothing. I am satisfied with the service, Tawk.to is easy to configure and increases our performance. **Recommendations to others considering tawk.to:** I could recommend Tawk.to. It is a simple, innovative and free application. It provides basic features to organize, monitor and improve communications with customers. **What problems is tawk.to solving and how is that benefiting you?** Optimize customer service in real-time and allows us to gain more customers. The statistics reported to us are key to improving customer service. ### 31. What I have encountered with tawk.to for almost a year **Rating:** 3.0/5.0 stars **Reviewed by:** Leaster W. | Team Lead Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2019 **What do you like best about tawk.to?** Firstly, I like how tawk.to brings online web visitors together with teams, mainly customer support representatives. I can't overlook the fact that tawk.to has a mobile application that is easy to download, install, setup and start using it on the spot. **What do you dislike about tawk.to?** I do not like how tawk.to is hard to integrate to websites, especially if you do not have web design tactics. In addition, I hate how tawk.to needs robust internet connection to use. **Recommendations to others considering tawk.to:** Yes, if they already know how to integrate it to all sorts of websites and No if they do not have such skills. **What problems is tawk.to solving and how is that benefiting you?** In app messaging. I use tawk.to to communicate with visitors who visit our website on a daily basis. Lead development. ### 32. easy live chat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about tawk.to?** I found it too helpful in my shopify store, easy to integrate and good functions. **What do you dislike about tawk.to?** I don't receive immediate notifications, sometimes, I receive the notification of new visitor after 10 seconds. **Recommendations to others considering tawk.to:** This could be a good solution for those who haven't any good experience in coding. For me, it was too easy to integrate with shopify and wordpress ecommerce. The best thing is that it's fully free. **What problems is tawk.to solving and how is that benefiting you?** Live chat with my store visitors. ### 33. Just started and could not believe **Rating:** 5.0/5.0 stars **Reviewed by:** Tautvydas M. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2019 **What do you like best about tawk.to?** Even free version is great. Especially when you need to inform your potential clients to check for email in Promo/Spam folder. **What do you dislike about tawk.to?** Well, administration (configuration) part is not easy to understand, so had to stick to basic set up such as agent name and welcome text change. **What problems is tawk.to solving and how is that benefiting you?** Customer support. ### 34. Simple and easy to use chat software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about tawk.to?** The best thing I like about tawk.to is its user-friendly interface in desktop. The availability of knowledge base also helps a lot while using it. It can be used for quick responses to many of the frequently asked questions. **What do you dislike about tawk.to?** The mobile app for tawk.to doesn't have a user-friendly interface. It also fails to give notifications at some time due to some bugs. I was finding it confusing to tweak with certain admin panel settings in mobile app. Also, I feel like some of the options like availability to go offline, invisible, etc are kind of confusing at some point in time **What problems is tawk.to solving and how is that benefiting you?** One-click solution for the prospects using the chat window at every webpage. Also, when somebody is trying to interact, we are able to get their details for further follow-ups. Since the details about the user are shown based on their IP address, we are able to get a clearer idea of the geography and demographics of the user. ### 35. Pretty Welcoming Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Hith A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about tawk.to?** I can track the user on my website is something the best, it gives me a chance to create my pitch accordingly. **What do you dislike about tawk.to?** It gives very less customization on design. I was hoping some custom colored button in its free version. **Recommendations to others considering tawk.to:** Go for it, it's worth trying if you are new at an internet business. **What problems is tawk.to solving and how is that benefiting you?** I can quickly assist my leads directly from my phone and it helps me to resolve the queries. Faster conversation is a benefit for me. ### 36. The Best Completely Free Live Chat Option **Rating:** 5.0/5.0 stars **Reviewed by:** Beatrice M. | Sales Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about tawk.to?** It is 100% free, and they are not planning to let user pay ever! You can also use it to see exactly from where your visitor come from! They have a nice design and the script does not slow down your site, they even have a wordpress plugin you can use for free and it's the only live chat option that will store all of your chat transcripts forever with no costs. I think that if you are looking for a live chat solution this is the best. **What do you dislike about tawk.to?** there is not a lot to dislike when you get a perfectly working live chat customer service for free! **What problems is tawk.to solving and how is that benefiting you?** I am able to interact live with my user on my websites! You can even add multiple websites to one single account for free! I use it also to send triggers when a user visits my website. ### 37. Best among the rest **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about tawk.to?** Easy to install on any website. Just copy the codes and paste. Its also have mobile applications that keeps you online at all time making able to attend to every customer on time. **What do you dislike about tawk.to?** there is nothing not to like about task.to **Recommendations to others considering tawk.to:** Signup right away **What problems is tawk.to solving and how is that benefiting you?** customer care relationship ### 38. Tawk the best solution for online chat **Rating:** 5.0/5.0 stars **Reviewed by:** Ian H. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2019 **What do you like best about tawk.to?** Tawk offers its services from a free plan to one of payment. If you are a small company you can use the free one as it complies with what it promises and to be able to communicate with your clients or visitors through live chat, also if you are not available you can send a ticket that you can answer later or some of your agents in charge of the chat. Tawk.to has a brilliant tool that allows you to see what the client is writing before you send it, this will undoubtedly help you to open up a faster and quality assistance. **What do you dislike about tawk.to?** Sincerely we like this program very much but one of the negative aspects that we have found is its configuration at the time of installing it can be a little confusing but it is something that can be solved by following the steps or writing to the support of the same company that can help. **Recommendations to others considering tawk.to:** If you have a small company and still can not afford a paid online chat service, Tawk.to is the program that you can use to start with this service that will unleash your company whether you are a support company, sales or any another service. **What problems is tawk.to solving and how is that benefiting you?** We have to serve a huge portfolio of clients in our company and this program helps us to do our job well. Our customers can send us a ticket and indicate the priority of the problem, load a screenshot if you want or if you need a solution and minor assistance and quick, you can communicate with us through live chat and in real time that Tawk.to it can offer. It is worth mentioning that it has an emerging message system that helps us to respond in time to the messages sent to us. ### 39. Comprehensive chat system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2019 **What do you like best about tawk.to?** The chat strengthens our customer service since it provides features to interact with website visitors and handle inquiries proactively. It allows customization and makes communication more efficient thanks to automatic responses. It helps us provide professional customer support. **What do you dislike about tawk.to?** Tawk.to could insert more customization features. But in general, it provides a very efficient service. **Recommendations to others considering tawk.to:** It is a free application useful for managing communication in the website functions. **What problems is tawk.to solving and how is that benefiting you?** Live chat allows us to interact with our customers in a timely manner. Autoresponders are great to keep active service on the website. It helps us capture more potential customers. ### 40. The best online chat platform **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian R. | Technical Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2018 **What do you like best about tawk.to?** I like this chat because very dynamic and simple to work as a team what I like is that I can attend an agent through the option of Whisper and I can indicate a message without the client can read but if my operator that is great **What do you dislike about tawk.to?** I do not dislike at all consider that Tawk.to is an updated platform and very dynamic at the time of intercurrent with the public looking for a quick response via chat **Recommendations to others considering tawk.to:** I highly recommend to tawk.to really for me is the best live chat platform I've tried I have no new complaint or that some client is difficult to use the real chat that all comments have been good for me and the chat of my website and That thanks to Tawk.to recently updated their platform and now is much better. **What problems is tawk.to solving and how is that benefiting you?** One of the things that I think is excellent tawk.to is that I can program to indicate my visitors on the website as a welcome car-message and more now that they have acutualizado their Wiget platform is more interactive thing that makes it fabulous to capture customers ### 41. It's pretty neat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2019 **What do you like best about tawk.to?** I like that i can talk to customers live, i can see who is on visiting our site, and where they are from. **What do you dislike about tawk.to?** I dislike that tawk.to doesn't pop up on our site unless i am physically logged in. I believe people would ask more questions if it did. **What problems is tawk.to solving and how is that benefiting you?** That it's easy to reach out to people live on our site IF i am logged in. ### 42. Live Chat Tool for Your Website **Rating:** 4.5/5.0 stars **Reviewed by:** Maulik R. | Technical Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about tawk.to?** Track the visitors coming to your website now. You will get the notification in this tool. You can set custom message whatever you want to say to the visitors. Once the chat initiate , you can chat with the prospects ant talking about the requirements. You can also see what the visitor is typing and also you can barge in a secret message you can send to your team mate on the same chat window. **What do you dislike about tawk.to?** According to me, the customization and set up is quite difficult. **Recommendations to others considering tawk.to:** Highly recommend **What problems is tawk.to solving and how is that benefiting you?** It was difficult to gather the requirements from the visitors as not everyone is filling up the contact us form. tawk.to helps me do this. you can chat with the prospects, gather the name and contact details and then can fill the lead generation form and convert it into a qualified lead... ### 43. Just awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about tawk.to?** It's the best support tool I've ever seen. screen share, Triggers and real-time visibility of what customer types are really useful features **What do you dislike about tawk.to?** No API integration available now, It'd be easy to integrate with helpdesk systems **What problems is tawk.to solving and how is that benefiting you?** Free chat utility, increasing customer engagement, easy to use mobile and desktop apps ### 44. Great free live chat for any website. **Rating:** 5.0/5.0 stars **Reviewed by:** Alyse S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about tawk.to?** I love the offline feature that it offers. I am able to still receive chats even when I am offline and easily respond to any of my customer's questions. **What do you dislike about tawk.to?** Wish there was a little more on the customization side, but for being free can't go wrong. **Recommendations to others considering tawk.to:** If you need minimal features for an online chat for your website, this is on the top of my list. **What problems is tawk.to solving and how is that benefiting you?** Offering a way to easily connect with my online customers directly from my website. ### 45. Amazing Insights for Customer Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Jared F. | Web Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **What do you like best about tawk.to?** The most interesting feature that tawk.to provides is the ability to see what users are typing before they click submit. This allows us at work to really improve our customer service because you can see exactly what the user is thinking/wanting to say to you, and then you can use that information to tailor your responses. In addition, the next best feature is the team settings with the mobile app. With many remote employees, we were able to perform customer service across the whole HR team no matter if they were in the office or not, and that was really convenient. **What do you dislike about tawk.to?** The worst part about tawk.to is how the setup, customization, and configuration can be confusing. The settings specifically for email notifications are hard to understand, and I keep getting notifications about conversations I was not a part of despite trying to unsubscribe from them. **Recommendations to others considering tawk.to:** It is important that you understand how to to use all of the features in tawk.to so you can maximize the benefits from their free tier. For example, make sure you take the time to set up your online/offline hours, automatic replies, email notifications, and other settings before going live. It will help you gain the most benefit from tawk.to, and their free tier will provide you most of the functionality you need. **What problems is tawk.to solving and how is that benefiting you?** The major problem tawk.to provides is the ability to have a professional looking HR system that is only backed by a few employees that work remotely. Our small startup does not have many HR people; in fact, most of the people responding to questions on tawk.to are just the developers for other business personnel in the office that day. ### 46. A good starting chat **Rating:** 3.0/5.0 stars **Reviewed by:** Stéphanie M. | Chargée de développement, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2018 **What do you like best about tawk.to?** We can work in team on Tawk thanks to multi-licences and whispers. I also like the gain of time permitted by the automation (triggers) and shortcuts for the most current questions. **What do you dislike about tawk.to?** The triggers misfunction sometimes. The visitors of our website can receive triggers as "How can I help you?" even in the night time when we cannot answer them (out of the programmed hours). Moreover it is not very easy to master at the beginning. **Recommendations to others considering tawk.to:** Really useful if you want to try a chat on your website with low budget. It is exactly what we needed to answer all the current and simple questions of our customers. If you want to really follow the visitors on your website, you should take an other chat system as this one is only to talk with them. You cannot see their screen or have an idea where their mouse is. **What problems is tawk.to solving and how is that benefiting you?** Most of the visitors do not read correctly the articles of our website and we can orient them in the good direction or correct the misunderstandings thanks to the chat. We can also help our customers in their navigation on the platform. ### 47. Free and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip C. | Worker, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2019 **What do you like best about tawk.to?** Tawk.to offers a free livechat tool to put on websites, since it's free it's got bunch of users around the world using it. Interface is very nice with a sleek design. Everything is in place and accessible very easily. **What do you dislike about tawk.to?** There's nothing to really dislike other then not being able to change the livechat widget design. I personally think that it should be more controllable and more changable. **Recommendations to others considering tawk.to:** Looking for a free livechat tool? Tawk is what you're exactly looking for. **What problems is tawk.to solving and how is that benefiting you?** Helping customers has became way easier. Solving each and every single problem our customers have through tawk is wonderful. ### 48. Great option for customer chat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2019 **What do you like best about tawk.to?** I’ve used tawk.to on several websites, it works great - even has an app for my iOS device. A must have for the budget conscious! **What do you dislike about tawk.to?** Sometimes the app doesn’t always sync up with my site but that’s a rarity. **What problems is tawk.to solving and how is that benefiting you?** Has made talking to customers when away from my computer super easy! ### 49. Best free client chat software **Rating:** 5.0/5.0 stars **Reviewed by:** Oral T. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about tawk.to?** You could easily customize it for your website. **What do you dislike about tawk.to?** Actually, there are no dislikes about this software on my side. **Recommendations to others considering tawk.to:** Definitely try it. **What problems is tawk.to solving and how is that benefiting you?** I contact my customers on the go with this unique software piece. ### 50. Available on both our phone and desktop! **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher P. | Christopher P., Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2019 **What do you like best about tawk.to?** I am using the free plan and still able to customize it with my brand's colors and make it look like mine. It really is convenient. **What do you dislike about tawk.to?** They feel at times a bit clunky and hard to understand and I dont like the ringing sound. **What problems is tawk.to solving and how is that benefiting you?** showing the live chat available icon has been enough to sway some sales because they know it's easy to reach someone without making a phone call. ## tawk.to Discussions - [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) - 1 comment - [View tawk.to pricing details and edition comparison](https://www.g2.com/products/tawk-to/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+03%3A43%3A20+-0500&secure%5Bsession_id%5D=1ed15bc2-aac6-479b-8ab6-e124084ab530&secure%5Btoken%5D=00340c6c84d22f0019ba4e5def8410ed48121037be7d23d8f535881f3530fe0e&format=llm_user) ## tawk.to Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## tawk.to Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top tawk.to Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,590 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews)