tawk.to Reviews & Product Details

It does what it does, it is very simple to set up and simple to use. Review collected by and hosted on G2.com.

Features are very limited for the kind of tool it is. Review collected by and hosted on G2.com.

It is super easy to use and setup, along with having many features most of them being free. Review collected by and hosted on G2.com.

I have had minimal issues with Tawk.to, probably the only things I would address is that you need to upload the knowledge base articles one at a time which is time consuming and the fact that the chat widgets stands in front of Wix pages making some links unclickable if they are behind. Review collected by and hosted on G2.com.

I have been using the tawk.to window chat app to communicate with visitors to learn what their needs are for the services that we offer. It is helpful because if the user wants a quote, they can immediately chat with the representative directly instead of navigating through the site to contact someone. Review collected by and hosted on G2.com.

I really can't think of anything that I dislike but software can always be enhanced. Review collected by and hosted on G2.com.

I like how easy and responsive the live chats are. I work in IT, and this makes my clients and my life so much easier. Review collected by and hosted on G2.com.

I don't like that the "Getting Started" tips never go away. Review collected by and hosted on G2.com.

What I like best about Tawk.to is its feature-rich platform combined with its free pricing model, making it accessible for businesses of all sizes. The intuitive interface makes it easy to set up and use, even for non-technical users. Features like real-time monitoring, chat customization, and multilingual support enhance customer engagement. The ability to track visitor activity and create tickets for follow-up helps maintain excellent customer service. Additionally, the option to integrate seamlessly with various platforms makes it highly versatile. Review collected by and hosted on G2.com.

One downside of Tawk.to is the limited customization in terms of chat widget design, which may not align with all brand aesthetics. Additionally, the mobile app experience can feel clunky at times, with occasional delays in notifications. Some advanced features like white labeling require a paid upgrade, which might limit options for full branding control. Review collected by and hosted on G2.com.

User friend and free ho use. Even paid version is very cheap Review collected by and hosted on G2.com.

Update is not making product good. It is making product worst Review collected by and hosted on G2.com.

Ithelp in real time communication, provides live chat functionality, allowing businesses to engage with visitors and address their questions in real-time. It is cost effective, The basic version of Tawk.to is free, making it a cost-effective solution for businesses of all sizes. It supports integration with multiple communication channels, including email and social media, helping to streamline customer interactions. The chat widget can be customized to match the look and feel of your website, ensuring a seamless user experience. It maintains a history of conversations, which can be useful for follow-up and understanding customer interactions better. Review collected by and hosted on G2.com.

Downsides of tawk.to are like , The free version offers many features, some advanced functionalities and customizations are only available in the paid plans. The user interface can be overwhelming or cluttered, especially for users new to live chat tools, which may affect ease of use. Limited Branding as in Customization options for the chat widget are somewhat limited, which may not fully align with a brand’s aesthetic or specific needs. there are some customization options, deeper integration or advanced customization may require additional technical knowledge or be unavailable. There is some scalability issues also. Although Tawk.to has mobile apps, they may not offer the full range of functionalities available on the desktop version, potentially limiting mobile support capabilities. Review collected by and hosted on G2.com.

Its a really easy to use live chat softeare we use ti interactw ith clients, the UI is good and the chats are saved for future refence. It is helping us improve our live chat response time and overall service. Review collected by and hosted on G2.com.

Needs better mobile app and Ai fetaures. Also can improve canned responses page. New features can be added. Review collected by and hosted on G2.com.

Tawk.to is the best free live chat software I have used. We use it for my company website's live chat support and I am extremely happy after using it. It comes with a great customisation option and the implementation process is also very much easy. Now we can easily track the live visitors in our website and communicate with them in real-time. Through its user-friendly interface it helps us to provide a good customer support to our clients , they are easily able to create ticket and ask their small small doubts. Review collected by and hosted on G2.com.

I have noticed the sound notification has some issues as it doesn't always emit the arrival of new customers. Many times when the connection is low or many tabs are opening I found this issue.

Else nothing to dislike much about it. Review collected by and hosted on G2.com.

Tawk.to is an free and robust live chat solution. Easy to use and add other team members. Best features is to read visitor's typing content which help to think prior the Message receives which reduces communication time. Review collected by and hosted on G2.com.

Mobile app is helpful but sometime it miss important visitor communication / chat. Review collected by and hosted on G2.com.