Synthesia Reviews & Product Details

Creating professional videos with avatars, templates, translation, and text-to-speech—along with its integrations—makes Synthesia a strong choice for video production. The translation and dubbing features let me adapt content for different languages without losing the original message. With branding options, collaboration tools, API access, and other enterprise-level features, it’s well suited for training as well as internal communications. Review collected by and hosted on G2.com.

The AI avatars not fully replicate natural human emotions which let us feel bit artificial and when jump to more advanced capabilities its pricing plans also jump high. Review collected by and hosted on G2.com.

The speed of transformation. It turns what used to be a multi-day video production—involving actors, equipment, and retakes—into a simple task that takes minutes. The ability to localize high-quality content into dozens of languages instantly is a total game-changer for global teams. Review collected by and hosted on G2.com.

The main drawbacks are the "uncanny valley" effect and the rigid editing workflow. While the avatars are impressive, they still lack the nuanced emotional range and natural gestures needed for high-stakes storytelling.

Additionally, the lack of real-time editing is a bottleneck; making a small change to a script often requires a full re-render, which is time-consuming. Finally, the entry-tier minute caps are quite restrictive, forcing a steep price jump if your monthly output grows even slightly. Review collected by and hosted on G2.com.

I find Synthesia brilliant. I particularly appreciate the huge selection of avatars and the use of AI, which is much better than other tools like Camtasia. The avatars are very comprehensive and well-made, and the matching voices are very good in every language. The support at Synthesia is professional and very fast. What I like best is that you are always kept informed about the status of things, so you always feel well taken care of. Additionally, I find the initial setup of Synthesia to be super easy. Review collected by and hosted on G2.com.

The synchronization later when creating the video between the recorded image and the text is unsatisfactory. For example, when I insert pauses, both the image and the text pause simultaneously. I would like to have an option to pause the text while the image continues to run, so that I can synchronize my mouse movements on the screen with the text. Review collected by and hosted on G2.com.

Over the course of 2026, they’ve been rolling out a lot of useful features that help me across all three of my businesses: everything from training and coaching to outreach and social media. Review collected by and hosted on G2.com.

One of my businesses is healthcare-related, so I run into a lot of guardrails that blocks media creation for B-roll. That can get frustrating, and I often have to find workarounds or use other vendors. For my B2B businesses, though, everything works great. Review collected by and hosted on G2.com.

We’ve been using Synthesia to create educational videos for our students, and from a product perspective it’s excellent. The quality of the AI avatars, voices and overall platform has been a great asset to our business. Review collected by and hosted on G2.com.

Unfortunately, our experience with the monthly subscription model has been disappointing.

Our plan includes a monthly allocation of credits. The issue is that if you don’t have enough credits remaining to generate a complete video, those credits become effectively unusable. At the end of the billing cycle, any unused credits are simply wiped, despite having been paid for.

When we raised this with customer support, we were told to “make sure you use all your credits” or switch to an annual subscription. Unfortunately, that isn’t a practical solution. If the remaining balance isn’t enough to create another video, there is no way to use those credits before they expire.

We have no objection to paying a premium for a month-to-month subscription. We simply believe customers should receive fair value for what they’ve paid for. Allowing a limited credit rollover, the ability to purchase only the shortfall required to complete a video, or even a small overdraft deducted from the following month’s credits would solve this issue and demonstrate a more customer-focused approach.

We genuinely like the product and would happily continue using it long-term. However, the current credit policy leaves us feeling that we’ve paid for something we are not given a fair opportunity to use, which is disappointing for an otherwise outstanding platform. Review collected by and hosted on G2.com.

I like that it provides ready made template which is helpful to someone who doesn't have the skill to write the correct prompt to create a video from scratch Review collected by and hosted on G2.com.

The dashboard isn't the easiest for beginners in ai video creation. Review collected by and hosted on G2.com.

I use Synthesia for creating training videos, and I like that it solves the problem of making creation simple and quick, especially using AI. The process is not just clean and precise, but also fun. What I like most about Synthesia is the quality of the avatars, especially if it's a personal avatar. They look smooth, clean, and professional. The in-house avatars are great and very fluid, and the movement is fluid as well, which makes everything look more realistic and acceptable to the viewer. The initial setup was pretty simple and not difficult at all. Review collected by and hosted on G2.com.

The pay gate to branding guidance is a bit of an issue for me. I want to keep my videos on brand at all times, but it requires an enterprise level subscription of which I’m not at that level as yet. Also, I can't change backgrounds or outfits for my personal avatar, which is something I'd like to have more control over. At my subscription level, which is $70 a month, I was expecting more features and functions like these. Review collected by and hosted on G2.com.

I like how easy it is to use and how quickly it can be learned, without needing to review any manual, simply by following the steps indicated by the program itself. I also appreciate the number of features it keeps incorporating, as well as the improvement of avatars and translations, with the possibility of using a "custom" translation. Review collected by and hosted on G2.com.

A disadvantage for me is the time it takes to transform a file; for example, converting a PPT into a video. Review collected by and hosted on G2.com.

I love that Synthesia is so easy to use. It is kind of like using PowerPoint to build the videos. I also like how easy it was to create a virtual avatar of myself. It has consistently worked; I have not experienced any outage, so it it is always available for me to use. The pricing of the minutes is clear for using. I have found tutorials for pretty much everything I have wanted to do. I did have to contact Customer Support for assistance at one point and they got back to me right away with answers. Review collected by and hosted on G2.com.

The only thing I don't like is the current pricing; it feels really expensive to only get 120 minutes for the entire year. Would like more minutes - or the ability to purchase a set quantity of more minutes (i.e., another 30 minutes) without having to upgrade to an entirely new level of account. Review collected by and hosted on G2.com.

The UI is very clean and easy to navigate. At first, it wasn’t possible to add our own avatars, but now it is, which makes Synthesia a more effective tool for internal use. I’ve used Synthesia to create a video, and the process was very straightforward and simple. Since it is a free tool for Merck, I am not really concerned about the pricing but happy that it is integrated with Merck domain. Review collected by and hosted on G2.com.

I’d like Synthesia to generate link codes that can be used with SharePoint. Right now, this feature is missing, and I’d really like a SharePoint integration. It would be even better if we could generate web embed codes that can be used directly in our internal communication letters, so we don’t have to download the video first and then upload it to the page. Review collected by and hosted on G2.com.