Swiftlane Reviews & Product Details

Swiftlane has been a great addition to our community. It's been easy to introduce to our residents. The system is modern, easy to use, and provides an added layer of security that both staff and residents appreciate. Guest access is smooth, the interface is intuitive, and the overall experience feels seamless and professional. Their support team has also been responsive and helpful whenever questions come up. Highly recommend Swiftlane for any property looking to improve access control and security. Review collected by and hosted on G2.com.

One feature we would love to see implemented in the future is a 24-hour surveillance or monitoring option available to staff. This would serve as an added precautionary measure and further enhance safety and accountability within the system. Review collected by and hosted on G2.com.

I love that Swiftlane calls my phone, allowing both my husband and me to have access. It's a keyless system that makes things so much easier with kids. I really appreciate that I can see who is calling first, it makes me feel safer to know whether it's a delivery driver or a family member buzzing. The setup was incredibly easy, taking like 5 minutes, and it has worked like a charm since then. Review collected by and hosted on G2.com.

Sometimes it takes a long time to recognize and buzz us in. It also doesn't work if the temperature is below 0. Review collected by and hosted on G2.com.

It is easy to use and has worked well; it is very useful to be able to unlock the door to receive deliveries when I am not in the building; it is convenient if I need to allow access to more than one person via PIN; and it is nice to have multiple options to unlock doors. I also genuinely appreciated the prompt, courteous, clear customer support I received when I emailed with questions. Review collected by and hosted on G2.com.

It would be nice if more of the premium features were integrated into the basic package, specifically, face recognition to unlock the front door. Review collected by and hosted on G2.com.

I really appreciate Swiftlane for providing next-generation technology that makes entering our building quick and secure. It gives us peace of mind because we know exactly who can enter and who cannot. The biometric system ensures that only registered faces of tenants or landlords can enter, which significantly enhances our security. I like being able to see and decide in real-time if a friend or delivery person should be allowed access. Their support team is excellent, resolving issues even during extreme weather, and they offer offline access during citywide internet outages. I also appreciate that Swiftlane still allows us to use physical keys for access. The installation was super easy and seamless, taking probably an hour or two. Overall, we've had an amazing experience with Swiftlane so far. Review collected by and hosted on G2.com.

There's been this one time where their device stopped working because it was extremely cold temperatures that we had in New York City. We're talking about, like, say, negative 10, negative 15 degrees Fahrenheit. But even then, we were able to get into the building with no issues thanks to Swiftlane support team's quick support. There is really nothing I can say negative about Swiftlane. Review collected by and hosted on G2.com.

I love Swiftlane's interface, facial recognition, and the ease of administration for all users. Tracking who has access and who is coming and going is a breeze. Arriving at the door with my hands full and having facial recognition unlock the door is a major plus. Giving guests temporary or permanent access pins is super simple, and I can turn them off at any time. The integration with our Yale lock and the Swiftlane app makes the process seamless and wonderful. The setup was super simple, they did everything and trained us in just 5 minutes. Review collected by and hosted on G2.com.

Sometimes the system goes down and needs a reboot but that is true for all software. There was only ever one outage from Swiftlane's server so it has excellent uptime. Review collected by and hosted on G2.com.

What I love most about Swiftlane is how effortlessly it blends security with convenience. The touchless facial recognition access is a standout feature being able to approach the door and have it unlock automatically makes daily entry so much smoother, especially when your hands are full. This technology is frequently highlighted as one of its biggest strengths, offering both speed and safety for residents and staff. Review collected by and hosted on G2.com.

Onsite support is limited, and it can be challenging to get a technician out for in‑person troubleshooting. Review collected by and hosted on G2.com.

I really like the convenience of Swiftlane. It's great not having to worry about keys, and it simplifies the process of accessing my building. I also appreciate the door opening buttons, which are really handy. The customer support has been very positive, especially in a recent situation where Nikki was incredibly helpful in resolving an issue by guiding me to uninstall and reinstall the application. I appreciated the support greatly. Review collected by and hosted on G2.com.

I wasn't able to activate the application. I just had a blank screen with the logo seemingly frozen. I had to uninstall and then reinstall the application. Review collected by and hosted on G2.com.

I like Swiftlane for its ease of use and the unlimited occupant credentials, which are incredibly helpful. The seamless entry experience with a nice online interface is great, and it only takes under a minute to set up a new user. The customizable interface is another feature I appreciate, with ability to label the buttons on the screen. Review collected by and hosted on G2.com.

I think video monitoring for each entry would be a great feature. I understand it's on the way soon. Review collected by and hosted on G2.com.

I like that Swiftlane is always accessible on my phone. It's great that I can see who's coming in at all times, and I can see through a camera who enters. It does a really good job letting everybody in one by one, which is great. The initial setup was very simple, thanks to the building manager. Review collected by and hosted on G2.com.

They put the wrong name on my intercom. My name is Anna Hita, and I want that on my intercom instead of what's currently there. Review collected by and hosted on G2.com.

I like Swiftlane because it makes it easy for me to enter my building without carrying keys. I appreciate that I don't have to be home to let others in, which is very convenient. Additionally, I like that I can see and speak to whoever is ringing downstairs without being home. I also found the initial setup to be very easy. Review collected by and hosted on G2.com.

Sometimes it glitches. I'd like them to reduce how often it glitches. Review collected by and hosted on G2.com.