Swiftlane Reviews & Product Details

It's nice to have a system that has an app and multiple entry options, although the hardware is very unreliable. Review collected by and hosted on G2.com.

I dislike the hardware and the customer service. We have had very consistent issues with the hardware since the day we got the system installed with very little support from the company. We have a number of outstanding tickets with them, most of which should be very easy lifts in regards to implementing - yet they do not address our concerns and constantly punt our requests and feedback. We have had multiple homeowners get locked out of the building at all hours of the day including the middle of the night, yet somehow no matter my begging and pleading for help and assistance, nothing happens. There is no urgency, there is absolutely no follow-up, and most of all the support team could genuinely care less it would seem. Review collected by and hosted on G2.com.

Swiftlane has made everyday access to our building simple and reliable. I use it often to let in guests, receive packages, allow delivery drivers in, and manage building access without needing to be physically at the door. It’s been a major convenience and has made the whole process feel much smoother.

The app is intuitive and responsive, and it has worked consistently for me. I also like the clean interface and how straightforward it is to use, even for people who aren’t especially tech-savvy.

Overall, I’ve had a very positive experience with Swiftlane and haven’t run into any issues. It’s a dependable solution that has made building access noticeably more convenient for both residents and visitors. Review collected by and hosted on G2.com.

There nothing really negative about the app. Review collected by and hosted on G2.com.

I’ve been using Swiftlane for nearly two years now, and overall it’s been a great experience for a few reasons. It’s an easy, secure way to get in and out of our building without having to pull out my keys every time. It also helps me unlock the front door when guests arrive, since I can view their presence first before letting them in. On top of that, it tracks all visitor activity, which makes it easier to stay aware of who’s coming and going. Review collected by and hosted on G2.com.

I’d like to receive an alert whenever the door or the system isn’t working properly. Review collected by and hosted on G2.com.

Swiftlane makes it easy for friends to come visit at my apartment without me having to come down every time I need to let someone in. People are either able to call me at the call box, or enter a pin that I provide. I also like that you can make various pins, restricted by who can use them and when they can be used. This is useful when we want to give delivery drivers a one-time code or when I won’t be able to answer a call to let someone in. Review collected by and hosted on G2.com.

The main problem I have had with Swiftlane is that the call box at the building has occasionally had issues, either by not loading anything or showing only the logo. This issue has come up probably about once to twice a month and persisted for anywhere from a few hours to a few days at a time. It’s annoying since it makes me have to go back out and reenter using a different door, but thankfully we have a few other modes of entry into the building. I also don’t love that I’m forced to enroll in facial recognition software but I didn’t have any choice. Review collected by and hosted on G2.com.

My favorite feature of Swiftlane is the facial recognition unlock system. It works remarkably well during tree pollen season, accurately identifying me even when I am wearing a KN95 mask to manage my severe allergies. Review collected by and hosted on G2.com.

At certain times of day, reflected light shines directly into the Swiftlane camera. This glare creates a bright spot in the camera's Field of View (FOV), making it difficult for the system to see my face clearly. If my face overlaps with this overexposed area, the facial recognition function fails to trigger. Review collected by and hosted on G2.com.

I like the flexibility Swiftlane offers, especially the ease of using facial recognition, which is super convenient when my hands are full. It's helpful for me to quickly gain access without needing to fumble with keys or a fob. I also appreciate being able to see who's delivering packages to me, adding an extra layer of convenience and security. Review collected by and hosted on G2.com.

I don't think the fob that it comes with and the fob reader works as well as they should. It's something that could be improved. Review collected by and hosted on G2.com.

It is so convenient to be able to let delivery drivers in the first door of my building to safely drop off packages or food Review collected by and hosted on G2.com.

Sometimes it is out of service but not very frequently Review collected by and hosted on G2.com.

The best feature is that I can open the door to my condo anywhere at any time from my phone. I live in an urban area, so this prevents deliveries from being left outside and stolen. I've had no delivery thefts since we adopted Swiftlane! The feature allowing me to issue and revoke individual PINS to guests is great too! Review collected by and hosted on G2.com.

The facial recognition option is a little slow at times, but I believe that is not due to a problem with the software, it is because the unit is too far from our modem and has a weak signal. Review collected by and hosted on G2.com.

I really like how Swiftlane helps me easily access my building using facial recognition or a code. It's also great that it allows my friends or delivery packages to enter the building with one-time codes. This feature is particularly appreciated as it means I don't have to go down to let people in, and my packages can be securely brought to my door instead of being left outside. Setting up my individual profile was super easy too. Review collected by and hosted on G2.com.

Sometimes it just goes offline unexpectedly, which might be my apartment issue instead of the service itself, but that can be frustrating. And then sometimes the visual recognition takes a while or doesn't work. Review collected by and hosted on G2.com.

I find it really easy to get in and out of the building with Swiftlane since I can just have it scan my face, and I don't have to worry about bringing keys. It's also super convenient for handling deliveries; when there's a DoorDash or a package coming, they can just look me up, and I can buzz them in. I love that it makes it so easy to get people into the building by either looking them looking me up or providing them with one-time or reusable codes. I can handle everything from my phone without needing to go downstairs to let people in, and setting up Swiftlane was a breeze. I just needed the building code, and I was instantly able to use it to unlock the building. Review collected by and hosted on G2.com.

Sometimes the facial recognition doesn't work, or the entry panel won't work, but that's very infrequent. Review collected by and hosted on G2.com.