Surfly Reviews & Product Details

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video. Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include: - Document sharing - Video chat - Control switching - Field masking - Action logs - Behaviour control - Customisable UI - Security and privacy compliance - Single sign on

Seller

Surfly

Discussions

Surfly Community

Languages Supported

Czech, German, English, Estonian, Finnish, French, Italian, Japanese, Georgian, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Solution Type

All-in-One

Overview by

Thomas Woods

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 100 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Surfly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Surfly, and what problem is it built to solve?

Surfly provides co-browsing and web interaction solutions for real-time collaboration on web content without requiring software downloads. It is designed to help businesses support customer service, sales, and remote assistance through shared web sessions.

What languages does Surfly support?

Surfly supports 16 languages, including Czech, Dutch, English, Estonian, and Finnish, among others.

What company sizes and industries is Surfly the best fit for?

Surfly appears across small-business, mid-market, and enterprise teams, with financial services, technology, and insurance among the most represented industries. The strongest fit signals in reviewer-reported company details are:

Company size: Small businesses and mid-market organizations, with enterprise teams also represented.
Industries: Financial services, information technology and software, and insurance.

How long does it take to implement Surfly across a team?

Implementation is often reported as taking less than a month, though some teams describe shorter or longer rollouts. The reported time-to-go-live ranges include:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Also reported

What customer support options does Surfly provide, and how do users find the overall support experience?

Support is available through 24/7 live-rep assistance, chat and email/help desk, as well as self-service FAQs and a knowledge base. The experience is described as responsive and helpful, including during demos, setup, and ongoing use; some users would like support hours to be broader.

Is Surfly considered safe and secure for handling data?

Users describe Surfly’s browser-focused sessions as privacy-conscious, since sharing is limited to relevant web content rather than other device applications, and they value confidential-information masking. Security is still an area teams pay attention to, with feedback noting that protections can be improved and raising questions around password handling.

G2 reviews are authentic and verified.

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Verified User in Insurance

Mid-Market (51-1000 emp.)

4/15/2021

"Plug and play, instant ROI and superb team!"

5/5

What do you like best about Surfly?

Non-friction experience and easy plug-and-play. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

nothing so far, everything as expected and as planned Review collected by and hosted on G2.com.

Jon B.

Software Development Manager

Enterprise (> 1000 emp.)

5/25/2020

"Using Surfly is very seamless and fully customizable!"

4/5

What do you like best about Surfly?

The ability to fully customize the look and feel is probably the best feature as people viewing the Surfly product will not even know you are using it. It is very easy to implement within any webpage. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

The pricing is a little higher than some of our customers would be willing to pay for this service, but it is within the competitive landscape. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/27/2020

"It gives you a great experience of communication and support"

4/5

What do you like best about Surfly?

Basically Surfly doesn't require modifying web pages in advance to embed a special code to each page I would like to share. Just typing an URL to the dashboard allows me to share browser contents to others, and even navigate a new page while connecting. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

It is not about "dislike", but I'd say people should have a good understanding of difference between screen sharing and co-browsing, so you know how Surfly can reach out to your needs and what Surfly can share - or it may not exactly fit your expectation. Review collected by and hosted on G2.com.

Mahendra M.

Enterprise (> 1000 emp.)

5/26/2020

"Surfly a fantastic tool"

5/5

What do you like best about Surfly?

Surfly is a great tool that simplifies real time engagement with customers. The simplicity and easy of use makes it the best co-browsing solution. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I did'nt come across any thing that i dislike in the Surfly solution Review collected by and hosted on G2.com.

Fabio L.

Mid-Market (51-1000 emp.)

5/25/2020

"Quick setup and easy to use"

4.5/5

What do you like best about Surfly?

It can be used within minutes, the configuration is really simple Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Nothing. Surfly takes care of the customer needs! Review collected by and hosted on G2.com.

Shamael K.

Independent Consultant

Small-Business (50 or fewer emp.)

6/15/2020

"The logical next step for customer engagement and deeper connection with the marketplace"

5/5

What do you like best about Surfly?

- Ease of use

- Ease of implementation

- Concrete ROI (sales, advisory, customer satisfaction)

- Ease of auditing

- Deeper visceral connection Review collected by and hosted on G2.com.

What do you dislike about Surfly?

- Haven't come to a solid dislike yet, ill let you know when I do. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/30/2020

"Co-browsing as easy as it gets"

4.5/5

What do you like best about Surfly?

The fact that you don't have to change your site or applications in order to be able to co-browse it with your customers. Also, it works seamlessly even if you have iframes with 3rd party content on them, which is an issue for the most common embedded co-browsing approach. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

It can be a bit pricey, so you'll need to assess exactly what your needs are and if you need all Surfly has to offer. Review collected by and hosted on G2.com.

Joseph Gary A.

Sales Consultant

Apparel & Fashion

Enterprise (> 1000 emp.)

9/9/2019

"One way to provide the best customer service is to use this handy tool."

4.5/5

What do you like best about Surfly?

Surfly has helped me to serve several clients as they deserve, it is a multitool that has allowed me not only to provide support to the client through the distance but also allows me to share my screen, and I love that because despite serving my clients also allows me to promote the products that are on offer in the company, I get from this software a real-time connection, as if I were face to face with my clients, the sales growth in the department has really increased drastically and we have observed it since we implemented this software, since it has a very youthful and easy-to-use interface for both me and my colleagues, and when it comes to providing support to our clients, it is also easy for us to tell you how to use the software, from I really like it because it is very dynamic. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

It is a bit expensive tool, it brings your days of testing, but it is not enough to experience all those features and functions it offers. Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

Ideal for serving your customers wherever you are, this software is designed for companies dedicated to sales and for individuals who conduct seminars remotely. It is very practical for providing remote advice and support, thanks to its unique and practical screen sharing function. Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

The chat function with multiple clients has greatly collaborated with the company because it has allowed us to maintain a portfolio of highly satisfied clients. It has provided us the benefit of reducing the high costs associated with face-to-face customer support. It is a great solution for chatting with several clients simultaneously. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

5/25/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Innovative Intuitive Platform"

5/5

What do you like best about Surfly?

You do not need any script to your web page you can co-browse on any page which is great as you can visit with your customer even other companies and see the same screen Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I have nothing to share as platform is amazing and easy to use Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

GO GO GO ! :) Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

You can reduce your AHT as some topics might be difficult to explain via phone and Surfly can bring additional angle to your calls or also can improve your sales as you can help your customers to finish orders. Review collected by and hosted on G2.com.