Surfly Reviews & Product Details

Surfly's co-browsing solution is easy to use for both customers and agents, and the back-end system allows businesses to customize many different settings like user interface and the back list/white list, and so on. What attracted me most is Surfly's e-signature feature and document collaboration, which can help the insurance industry develop the digital online service significantly. Review collected by and hosted on G2.com.

I'm looking forward to app solution and the function of screen recording this year. Review collected by and hosted on G2.com.

Rich functionality, video with conferencing, unlimited cobrowsing. Review collected by and hosted on G2.com.

There is nothing I can say against Surfly. Review collected by and hosted on G2.com.

Easiness of adding features to existing web site Review collected by and hosted on G2.com.

There is not too much to dislike although I was trying to find one Review collected by and hosted on G2.com.

Using Surfly I can get a real-time view of my customer’s screen, so you can help them with resolving any issues they're facing Review collected by and hosted on G2.com.

There was nothing I disliked, it was quick and easy to use Review collected by and hosted on G2.com.

The beauty of their solution! It's simple, intuitive, and well-designed. The solution is also very easy to integrated into our platform, and maybe into any other platforms as well. Review collected by and hosted on G2.com.

From a developer's point of view, there is nothing for me to complain about their product. Review collected by and hosted on G2.com.

Works with a web browser and does not require installation Review collected by and hosted on G2.com.

I think there is a problem in the form of license provision Review collected by and hosted on G2.com.

Intuitive and very easy to use for users on both ends of the platform. Customisable options worked well for us and meant we had great control over what service we would like to deliver. Review collected by and hosted on G2.com.

Not as well known as other providers meant explanation to customers was sometimes required. Review collected by and hosted on G2.com.

It doesn't require installation so can be done from a browser which speeds up customer troubleshooting. Review collected by and hosted on G2.com.

Native apps co-browsing would be great since a large chunk of our business is done on app Review collected by and hosted on G2.com.

The concepts of so-called "screen sharing" and "co-browsing" are not new and its relatively straightforward technology, almost all of the modern tools like Zoom, GTM, MS Teams provide such an option. However, all of them miss a single most important component - reliability. I've lost count on times when the ongoing product demos with sales prospects have been subject to interruptions due to the incapability of traditional applications to perform consistently. Surfly's web sharing technology is not simply a matter of convenience, it is a solution that enables organizations to build a relationship with customers and deliver a truly exceptional sales experience. Review collected by and hosted on G2.com.

If you are price-sensitive, you might want to first learn about the tradeoff between the value/cost for your use case. For me, it was well worth every single cent. Obviously, there are several tweaks on UX level here and there that could be taken into consideration as a further step of improvement, but nothing major. Review collected by and hosted on G2.com.

The team of Surfly is really great to work with. I've had the fortune to meet several different team members. They show professional consistency whilst keeping it easy and cool. For me that is a good sign that they are here to stay. For a digital team session I've used their videoconferencing tool and all went flawless. No bugs or hickups, just good communication in gridview. Review collected by and hosted on G2.com.

Not too much actually. I'd say there's probably room for improvement, cause there always is, but I'm not too tech savvy to notice any errors. From an end user point of view all my needs were covered and their tool worked like one should expect. Review collected by and hosted on G2.com.