Surfly Reviews & Product Details

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video. Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include: - Document sharing - Video chat - Control switching - Field masking - Action logs - Behaviour control - Customisable UI - Security and privacy compliance - Single sign on

Seller

Surfly

Discussions

Surfly Community

Languages Supported

Czech, German, English, Estonian, Finnish, French, Italian, Japanese, Georgian, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Solution Type

All-in-One

Overview by

Thomas Woods

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 100 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Surfly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Surfly, and what problem is it built to solve?

Surfly provides co-browsing and web interaction solutions for real-time collaboration on web content without requiring software downloads. It is designed to help businesses support customer service, sales, and remote assistance through shared web sessions.

What languages does Surfly support?

Surfly supports 16 languages, including Czech, Dutch, English, Estonian, and Finnish, among others.

What company sizes and industries is Surfly the best fit for?

Surfly appears across small-business, mid-market, and enterprise teams, with financial services, technology, and insurance among the most represented industries. The strongest fit signals in reviewer-reported company details are:

Company size: Small businesses and mid-market organizations, with enterprise teams also represented.
Industries: Financial services, information technology and software, and insurance.

How long does it take to implement Surfly across a team?

Implementation is often reported as taking less than a month, though some teams describe shorter or longer rollouts. The reported time-to-go-live ranges include:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Also reported

What customer support options does Surfly provide, and how do users find the overall support experience?

Support is available through 24/7 live-rep assistance, chat and email/help desk, as well as self-service FAQs and a knowledge base. The experience is described as responsive and helpful, including during demos, setup, and ongoing use; some users would like support hours to be broader.

Is Surfly considered safe and secure for handling data?

Users describe Surfly’s browser-focused sessions as privacy-conscious, since sharing is limited to relevant web content rather than other device applications, and they value confidential-information masking. Security is still an area teams pay attention to, with feedback noting that protections can be improved and raising questions around password handling.

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Thorsten S.

Senior Presales Consultant

Mid-Market (51-1000 emp.)

3/26/2021

"easy to use, no code change on the website"

5/5

What do you like best about Surfly?

using co-browse with the capability to make also a webRTC voice & video call Review collected by and hosted on G2.com.

What do you dislike about Surfly?

sometimes on video camm it says "bad bandwidth" but I have a powerful DSL Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

Originally submitted 8/17/2021

"Great Sales Training Tool ! Wish I had used it from the beginning of the pandemic"

5/5

What do you like best about Surfly?

It's amazing to be able to video call with many simultaneously and also for product tutorials to help them sell remotely Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Am very happy with this tool , no complaints whatsoever . Review collected by and hosted on G2.com.

Verified User in Sports

Small-Business (50 or fewer emp.)

8/16/2021

"Great software!"

4/5

What do you like best about Surfly?

The usability of the software, combined with the ongoing development process of the tool. Good service level during bugs etc. as well. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I've had no big issues with this product. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

Originally submitted 3/28/2021

"Co-Browsing"

5/5

What do you like best about Surfly?

I think it's a very good solution for financial and customer consultations because they deliver very well and reduce call time. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I couldn't find anything bad, but I'm a little sad that I can't support voice service when sharing videos. Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

In the COVID19 era, if you're considering digital communication for customer calls, Surfly offers better performance than any other product in terms of time, work efficiency and customer satisfaction. In addition, the Co-Browsing feature is easier and easier to use than any other solution. Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

It was great to be able to complete the consultation with the customer remotely and then sign the contract all at once, and the customer was very satisfied. Review collected by and hosted on G2.com.

Verified User in Design

Mid-Market (51-1000 emp.)

8/10/2021

"Effortless Collaboration"

4.5/5

What do you like best about Surfly?

Co-browsing with Surfly is really intuitive and seamless. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

There's no browse extension with makes it a longer process when I want to start a session. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

8/17/2021

"Our Clients love it :-)"

5/5

What do you like best about Surfly?

The product capabilities and their customer success team !! Review collected by and hosted on G2.com.

What do you dislike about Surfly?

There can be more branding options maybe. No actual dislike. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/14/2021

"Very nice and easy to use"

5/5

What do you like best about Surfly?

Very powerful app with a simple and user friendly interface. The best thing is that it works entirely in the browser, so there is no need to have specialized software. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Nothing -------------------------------- Review collected by and hosted on G2.com.

Verified User in Internet

Enterprise (> 1000 emp.)

8/17/2021

"Much better than your screen sharing solution!"

5/5

What do you like best about Surfly?

Ability to start a session instantly share your screen with video meeting on top Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I've had no major concerns with this company. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/17/2021

"Surfly API is interesting and definitely helpful"

4.5/5

What do you like best about Surfly?

It integrates with the tech stack very well. Also, the support is really good Review collected by and hosted on G2.com.

What do you dislike about Surfly?

So far, it's been a delight to use the api. No complaints at the moment Review collected by and hosted on G2.com.

Sergio F.

Owner

Small-Business (50 or fewer emp.)

3/27/2021

"Easy and efficient"

5/5

What do you like best about Surfly?

Surfly has a simple and efficient technology that can be implemented in hours and deliver its benefits right away. The simplicity of the platform is what I like the most. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Nothing to point out so far. But I promise to review this review once I have an improvement to suggest. Review collected by and hosted on G2.com.