Surfly Reviews & Product Details

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video. Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include: - Document sharing - Video chat - Control switching - Field masking - Action logs - Behaviour control - Customisable UI - Security and privacy compliance - Single sign on

Seller

Surfly

Discussions

Surfly Community

Languages Supported

Czech, German, English, Estonian, Finnish, French, Italian, Japanese, Georgian, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Solution Type

All-in-One

Overview by

Thomas Woods

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 100 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Surfly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Surfly, and what problem is it built to solve?

Surfly provides co-browsing and web interaction solutions for real-time collaboration on web content without requiring software downloads. It is designed to help businesses support customer service, sales, and remote assistance through shared web sessions.

What languages does Surfly support?

Surfly supports 16 languages, including Czech, Dutch, English, Estonian, and Finnish, among others.

What company sizes and industries is Surfly the best fit for?

Surfly appears across small-business, mid-market, and enterprise teams, with financial services, technology, and insurance among the most represented industries. The strongest fit signals in reviewer-reported company details are:

Company size: Small businesses and mid-market organizations, with enterprise teams also represented.
Industries: Financial services, information technology and software, and insurance.

How long does it take to implement Surfly across a team?

Implementation is often reported as taking less than a month, though some teams describe shorter or longer rollouts. The reported time-to-go-live ranges include:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Also reported

What customer support options does Surfly provide, and how do users find the overall support experience?

Support is available through 24/7 live-rep assistance, chat and email/help desk, as well as self-service FAQs and a knowledge base. The experience is described as responsive and helpful, including during demos, setup, and ongoing use; some users would like support hours to be broader.

Is Surfly considered safe and secure for handling data?

Users describe Surfly’s browser-focused sessions as privacy-conscious, since sharing is limited to relevant web content rather than other device applications, and they value confidential-information masking. Security is still an area teams pay attention to, with feedback noting that protections can be improved and raising questions around password handling.

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Akshay C.

Senior Design Consultant

Enterprise (> 1000 emp.)

8/15/2021

"Such a powerful tool to collaborate remotely"

5/5

What do you like best about Surfly?

You can start with zero implementation effort. Working with clients, presenting my user stories to clients, and understanding their real-time feedback is extremely easy. It beats anything else. Editing, Highlighting, Signature, Floating video, control transfer are all beautiful features that work as they should. The clients can join without any installation and from any of their devices. With the meeting functionality I can set up my presentations in advance too. :) Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I can not point to anything I dislike at this stage. Review collected by and hosted on G2.com.

anamika s.

Student Researcher

Small-Business (50 or fewer emp.)

12/30/2021

"Good tool to collaborate effectively with project members"

5/5

What do you like best about Surfly?

I like that it works directly on the browser without any downloads needed. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Not much to dislike, it suits my purpose perfectly Review collected by and hosted on G2.com.

Urs B.

Juror PWM WealthTech Awards

Mid-Market (51-1000 emp.)

6/4/2021

"Easy to use - super fast!"

5/5

What do you like best about Surfly?

I like how easy it is to use and get started. Also the control-switching is easy. The user, i.e. a customer, is always in control. And the performance is great. Many features allow to really collaborate with customers and business partners. It seems the technical solution is much better than comparable services which rely on sharing screens or pixels. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Nothing to mention here, but being Switzerland-based it would be cool to have Surfly-as-a-Service in Switzerland. Review collected by and hosted on G2.com.

Silvia S.

PhD candidate -research associate

Small-Business (50 or fewer emp.)

3/27/2021

"High quality experience"

5/5

What do you like best about Surfly?

The experience is so smooth and simple! We were using another screen-sharing solution that was a bit laggy but Surfly is very high quality. No downloads and away you go. I use Surfly to collaborate with my colleagues in our AI startup and one of the things that I like best is that we can switch control between each other and work together on our applications with many users on at one go. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

There's not much that I don't like! Whenever I do encounter a small issue, the team is always quick to reply and support me. Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

very easy to integrate and fast response Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

We are using Surfly to work together and collaborate with my colleagues. Working remotely is the norm nowadays and we can't always be in the office together. If we have a joint project or document to write up, I just send the link to my colleagues and we jump into an immersive session. We have managed to improve the way we work together, allowing us to build relationships but also be more efficient - in a fun way. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/16/2021

"Simple to use, extending customer service personalization"

4.5/5

What do you like best about Surfly?

Simple to use while enabling agents to connect with and support clients. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Need to educate customers on the reason to use, how this truly helps simplify an interaction, as some clients do not see the value in it, until they try it, then they understand. Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

Clients who have not been able to complete an interaction online move to another channel to engage with an agent, and once they do this, they are more likely to escalate to an agent interaction in the future. By showing the client how to navigate or use the systems, the client is enabled to self-service going forward, raising customer satisfaction and lowering future costs of customer service. Review collected by and hosted on G2.com.

Melike S.

Substitute Physiotherapist

Small-Business (50 or fewer emp.)

8/17/2021

"Happy to use Surfly"

5/5

What do you like best about Surfly?

As a health professional and language teacher, Surfly is an amazingly easy collaboration tool for me to engage with students in real-time. When covid made it almost impossible for me to be interacting with patients/students while "writing" on the same document or "paper" like normal, Surfly made it easy with the video-chat and real-time document sharing, without any downloading Review collected by and hosted on G2.com.

What do you dislike about Surfly?

For now I haven't encountered any difficulties using Surfly Review collected by and hosted on G2.com.

Collins A.

Principal

Small-Business (50 or fewer emp.)

8/16/2021

"Make it easier for customers to work with web information"

5/5

What do you like best about Surfly?

Ease of implementation combined with broad functionality while in contact with customers Review collected by and hosted on G2.com.

What do you dislike about Surfly?

Not anything, although getting customer support employees to change anything is always a challenge Review collected by and hosted on G2.com.

Recommendations to others considering Surfly:

Talk to other users. Work to be creative in how it may be used in your business. Review collected by and hosted on G2.com.

What problems is Surfly solving and how is that benefiting you?

In my role, I do not have direct problems. I am recommending Surfly to companies that have a significant amount of complex customer contact. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

8/12/2021

"Helpful for complex transactions"

5/5

What do you like best about Surfly?

It is very easy to start a co-browsing session so that we can immediately see where a customer is having issues and solve them quickly. Not needing to download any software is also a key benefit given our strict IT security rules. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

We haven't found anything yet that we dislike. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/16/2021

"This makes screensharing so much more interactive!"

5/5

What do you like best about Surfly?

I've been using Zoom and Skype to do occasional product walkthroughs and find them to be unsatisfying at best. Surfly allows me to visually highlight what I want my team member/prospect/customer to focus on, making the experience more engaging. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

I haven't used it enough to give a fully informed opinion, but I wish I could have more drawing tools :D Review collected by and hosted on G2.com.

Rahul G.

Assistant General Manager

Enterprise (> 1000 emp.)

8/16/2021

"The ability to collaborate in real time. Seeing what the customers are working with."

5/5

What do you like best about Surfly?

Ease of starting sessions, Ability to assist clients by guiding them or doing things for them, Ability to white-label the solution. Review collected by and hosted on G2.com.

What do you dislike about Surfly?

There is nothing to complain about as of now. Review collected by and hosted on G2.com.