Easy setup, good support. Great intro price. Review collected by and hosted on G2.com.
Could use some more learning details on how to best make the payroll entries but that is really an accounting question anyway. Review collected by and hosted on G2.com.
The Sales Rep John Kolb was very good at following up and answering my questions in a timely manner. He even called me, which I appreciated. Not everything can be understood by email. The SurePayroll experience with John Kolb has been the complete opposite of my previous experience with ADP. Review collected by and hosted on G2.com.
No dislikes so far. So far I've been able to find reports I needed and complete payrolls without assistance. Review collected by and hosted on G2.com.
The onboarding was simple, and they answered all my questions quickly. Review collected by and hosted on G2.com.
Nothing at this time. I have not experienced anything negative. Review collected by and hosted on G2.com.
Weekly tax withholdings worked well.
When/if the service works, it is a useful service for anyone trying to do the right thing and have a nanny on the books. Review collected by and hosted on G2.com.
SurePayRoll failed to make any filings or pay any taxes on behalf of our employee (nanny) and failed to notify us of this. After we started receiving penalty notices from the Florida Revenue Department, Surepayroll failed to respond, to initially admit they had done wrong and generally had terrible customer service. Finally, after sending weeks of increasingly aggressive e-mails, we were notified that they had refunded the tax payments they had withheld and failed to pay to the Florida Revenue Department on our behalf. We never received this tax reimbursement, now have to file half a year of reports and taxes by ourselves (which we had paid Surepayroll to do), and have to pay the $300+ penalties that were accrued by SurePayroll's failure to do its job.
Sure Payroll allegedly has a Noo Tax Penalty Tax Filing Guarantee on their website. I would really like to see this guarantee applied to our case as their former customer before we take legal action against the company. Review collected by and hosted on G2.com.
Real people - human customer service! So helpful and knowledgeable. Review collected by and hosted on G2.com.
Nothing - everything has been great!!!!! Review collected by and hosted on G2.com.
Even though I'm a small business they were SUPER helpful in the sign up process! Review collected by and hosted on G2.com.
Everything so far has been truly wonderful Review collected by and hosted on G2.com.
Worry-free tax filings for household employers Review collected by and hosted on G2.com.
Nothing that I can think of. It has been smooth sailing. Review collected by and hosted on G2.com.
I can always count on our payroll being done accurately. Review collected by and hosted on G2.com.
If I cannot get through to a rep. (not very often). Review collected by and hosted on G2.com.
The set-up was extremely easy and fast too Review collected by and hosted on G2.com.
Navigating the site is daunting at first. Review collected by and hosted on G2.com.
Ease of use online and low cost of product. Review collected by and hosted on G2.com.
The wait times on phone... rare to need it. Review collected by and hosted on G2.com.
Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
How hard would it be to add a timecard app that also includes the ability to track sick time? Those are the most difficult things I deal with.
Averages based on real user reviews.
1 month
13 months
8%
