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I'm not too happy with SurePayroll. The customer service response is slow, which can be frustrating when I need timely assistance. Also, they don't provide detailed transmittal reports for pay stubs, which is an issue when the North Carolina labor department requests them. Setting up initially was also confusing and time-consuming, and the account representative didn't respond promptly either. Overall, these issues make it hard for me to recommend SurePayroll. Review collected by and hosted on G2.com.

Extremmely cost-effective, easy to us for a small Business Ender 10 employees. One employee profiles and tax infomation are set up, running routine payroll takes two-three minutes. Users love the ability to sét salaried employees on "autopilot" so pay run without manual input every pay period. Review collected by and hosted on G2.com.

Extra fees for essential and-on and Multi-state payroll and local tax filling incur small and-on tax, support delays Review collected by and hosted on G2.com.

I like SurePayroll because it's easy to use, especially when it comes to printing off pay stubs and navigating the site. I also appreciate that I can view my tax information much quicker without waiting for it in the mail. The initial setup was simple, which I found convenient as well. Review collected by and hosted on G2.com.

I find the customer support wait times to be a bit long when trying to call them. Review collected by and hosted on G2.com.

the interface and the ability to track performance and the artificial intelligence integration Review collected by and hosted on G2.com.

the integrations and the lack of onboarding and ROI and lack of support Review collected by and hosted on G2.com.

I do not recommend Sure Payroll based on my own experience. The company did not file my reemployment taxes and I had to file and pay my own reemployment taxes even though they were deducting my reemployment taxes every payroll. To this date, I still have not gotten reimbursed for the amount I personally had to pay. I received letters from the Florida Department of Revenue stating that none of my reemployment taxes were filed. Could you image a business owner paid for this service at Sure Payroll & it was not being performed. I then had to lose production time and take time away from my business to make calls back & forth with the Florida Department of Revenue to oversee this matter because no one at Sure Payroll would return my calls or offered to help. This matter has been going on since 2022 and no one has reached out to fully assist in this matter. Review collected by and hosted on G2.com.

Representatives are not helpful. They do not call back. They place you on extreme holds. They do collect your reemployment taxes and do not send to the Florida Department of Revenue Review collected by and hosted on G2.com.

I am particularly impressed with the experience I had while setting up a new account with SurePayroll. Daniel Moran was amazing and played a significant role in making the setup process very easy and smooth for me. His outstanding support left a positive impression on me, which is the reason I am leaving this review. The ease of setup facilitated by his assistance made a complex task straightforward and efficient. I also use SurePayroll primarily for its payroll capabilities, which work effectively for my needs. Review collected by and hosted on G2.com.

I don't like that the customer service is now outsourced to other countries, and I've had very bad experiences with that. Review collected by and hosted on G2.com.

I had a great experience with SurePayroll. Yaqoob was amazing to work with. He was way more on top of things than I was and kept me on track with every step I needed to complete. He was always quick to respond and happy to answer any questions I had. The payroll layout is also really easy to navigate. I would recommend SurePayroll to colleagues 100%. Review collected by and hosted on G2.com.

Can't think of any right now. everything seemed pretty straightforward Review collected by and hosted on G2.com.

Really made the fussy parts of being an employer (taxes, withholdings, social security, etc) go away. Easy to use. Review collected by and hosted on G2.com.

There was a charge error on my account, but their Sr. Manager for Customer Experience, Nicky Gloff, apologized, fixed the error, and got my money back. Review collected by and hosted on G2.com.

Absolutely nothing. I've used several payroll companies, SurePayroll is hands down the worst piece of trash to ever exist in the payroll space. Review collected by and hosted on G2.com.

We used SurePayroll to pay our nanny, this company is the WORST I've ever used. They cost an arm and a leg for regular payroll, they lay on additional fees for simple things other companies do for a simple monthly fee, they keep you from your data and the taxes you paid to get more money out of you, and don't send anything to the state or feds. STAY AWAY, I can't even get my data from them to deal with a tax issue with my state because they are asking hundreds of dollars to "reactivate" the account, it's a scam. I hope these people go out of business. Stay away from them and Paychex. Hot trash, not a payroll company. Review collected by and hosted on G2.com.

Cristian Hermida was my account rep and helped answer all of my questions, direct me to set my account correctly, and assisted in a demo for my employee. His service was truly incredible and the product works well. I had many questions throughout the process and he was happy to help me! If you are looking for a small business or nanny payroll service, SurePayroll is truly one of the greats (especially with employees like Cristian). Review collected by and hosted on G2.com.

When doing an off-cycle payroll, it was a little confusing to make a paper check vs use direct deposit. Review collected by and hosted on G2.com.