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SurePayroll Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

SurePayroll Reviews (538)

View 3 Video Reviews
Reviews

SurePayroll Reviews (538)

View 3 Video Reviews
4.3
538 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and excellent customer service, highlighting how straightforward it is to set up and manage payroll tasks. Many appreciate the timely support they receive, which helps them navigate payroll complexities without stress. However, some users note that customer service wait times can be lengthy during peak hours.

Pros & Cons

Generated from real user reviews
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Nick D.
ND
Nick D.
Small-Business (50 or fewer emp.)
"Great Customer Service, Up and Running Quickly"
5/5
What do you like best about SurePayroll?

Intuitive, Easy to Use, Accurate, Flexible. I appreciate the options it gives in timing of payroll and the reminders are very helpful. Lastly, the price can't be beat. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Can't really think of anything, it's been everything I would have hoped for. Review collected by and hosted on G2.com.

Richard C.
RC
Richard C.
Business Owner www.CIAofTN.com
Small-Business (50 or fewer emp.)
"Good Automation - TERRIBLE support"
0/5
What do you like best about SurePayroll?

Easy to use, clear reports, etc. Priced competitively. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Time on hold, lack of their ability to follow through with promised information after setting on hold with them for an hour. Review collected by and hosted on G2.com.

LeGrand W.
LW
LeGrand W.
Sales Specialist
Small-Business (50 or fewer emp.)
"My Experience with SurePayroll"
5/5
What do you like best about SurePayroll?

1. Payroll with an app

2. Excellent customer service

3. Ease of Use Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Haven't found anything yet that I'm not happy with. Review collected by and hosted on G2.com.

EG
Ellie G.
Small-Business (50 or fewer emp.)
"Great service"
5/5
What do you like best about SurePayroll?

They handle the TX taxes for me which gives me more time to do other things. Customer service has been great. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Nothing, the site works great. I have no complaints Review collected by and hosted on G2.com.

Adeola D.
AD
Adeola D.
CEO
Small-Business (50 or fewer emp.)
"First time payroll user"
5/5
What do you like best about SurePayroll?

I was ready to hire a firm but then saw their fees. I called up SurePayroll, and spoke with Dylan Platt. He was very helpful throughout the process. The application setup was quite simple and not as difficult as I feared. Dylan was friendly and patient, not just with Surepayroll questions but with questions on my State taxes. He made sure that I looked further into his comments to confirm. He made the process go smoothly from beginning to end. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

I don't have anything to complain about. Review collected by and hosted on G2.com.

CB
Christy B.
Small-Business (50 or fewer emp.)
"Easy Setup and great customer service!"
5/5
What do you like best about SurePayroll?

Quick responses from my rep and the setup system was simple. The process for generating payroll is quick and easy. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

I don't have anything that is not working well. Very happy. Review collected by and hosted on G2.com.

SS
Sandi S.
Owner/Vice-President
Small-Business (50 or fewer emp.)
"Above and Beyond Customer Service!!"
5/5
What do you like best about SurePayroll?

Heidi Vassak, Account Executive and Saundra Newson, Implementation Specialist, set up and implemented my new account. We had to transfer data from a previous (terrible) payroll company that I had been going through. We also were under a deadline for the first payroll with SurePayroll. Heidi and Saundra went above and beyond excellent customer service to exceptional service to complete this! Heidi was very easy to reach and called back promptly if I had to leave a voicemail. She received my revised data very late on a Tuesday EVENING and sent the data immediately to Saundra, who input it directly the next morning. By 9 a.m. that morning, I was able to run my first payroll. The data was correct, and the SurePayroll system was straightforward and user-friendly. Heidi was available for any questions or issues during the Payroll Run. I wish I had contacted SurePayroll two years ago rather than OnPay Payroll. Heidi and Saundra, my heartfelt thank you and appreciation for all you do/did - You're rockstars!! Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Everything is working well so far! Nothing to dislike. All issues resolved. Review collected by and hosted on G2.com.

Eric A.
EA
Eric A.
Small-Business (50 or fewer emp.)
"Incredibly simple to use and very economical!"
5/5
What do you like best about SurePayroll?

Ease of use, it makes set up and payroll coordination very simple. And, Price! Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Nothing, so far it has taken what was traditionally a pain to deal with and made it effortless. Review collected by and hosted on G2.com.

Cleverson V.
CV
Cleverson V.
Small-Business (50 or fewer emp.)
"Fast and easy Payroll"
5/5
What do you like best about SurePayroll?

Simple and fast setup process. They helped me on the whole process and I got my payroll working within less than 3 days. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

None. I don't think in anything that can be improved. Review collected by and hosted on G2.com.

WK
Wagdy K.
Small-Business (50 or fewer emp.)
"Excellent Highly professional service"
5/5
What do you like best about SurePayroll?

It is self interactive website, I could run a payroll anytime I want. Good prices for the service. Customer service are welcoming especially Liz Dewart, she is exceptional. She was patient, offered sincere help. I felt this is good place to do business. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

I did not feel any issues with them. Of note, I left paychex and came to Surepay which is their company but completely different. It good new face. Review collected by and hosted on G2.com.

Questions about SurePayroll? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

JV
Jean Van Effen
•
Last activity almost 6 years ago

How hard would it be to add a timecard app that also includes the ability to track sick time? Those are the most difficult things I deal with.

GU
Guest User

What is SurePayroll used for?

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Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

Average Discount

8%

SurePayroll Comparisons
SurePayroll Features
Web Portal
Mobile
Payroll Entry
Time Off Accrual
Direct Deposit
Tax Calculation
Tax Filing
Payroll Reporting
User, Role, and Access Management
Performance and Reliability