SurePayroll Reviews & Product Details

SurePayroll® By Paychex is online payroll software for small business owners, household employers, and accountants who run payroll for clients. It’s built for the owner paying themselves, the owner making a first hire, and every hire after that. SurePayroll is a Paychex company. Paychex, Inc. is one of the largest payroll and HR companies in the United States, and SurePayroll is purpose-built for small business: the payroll capability owners need, without the enterprise features they’d never use. The full-service plan calculates, deposits, and files federal, state, and local payroll taxes on the plan’s schedule. The owner previews and approves every payroll before it processes. • Federal and state filings the plan covers, including Forms 940 and 941, W-2, and 1099-NEC • Unlimited payroll runs, with two-day direct deposit included and next-day available for an additional fee • Auto Payroll: an owner-controlled setting that runs recurring payroll from saved pay details, with a notification before each run • Household payroll with Schedule H support for families employing a nanny, caregiver, or household staff • Mobile app for iOS and Android, plus an employee self-service portal for pay stubs and tax forms For accountants and bookkeeping firms, SurePayroll offers wholesale pricing, a white-label option, and read-only client access. SurePayroll specialists are available by phone and chat during business hours, and setup support is included with every plan. Owners approve each payroll, see each filing the plan covers and when it was submitted, and keep the record in one place.

Seller

Paychex Inc

Discussions

SurePayroll Community

Languages Supported

English

Solution Type

Best-of-Breed

Used by Hera Hub and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

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Katelyn K.

Small-Business (50 or fewer emp.)

2/7/2023

"I always use Sure Payroll"

5/5

What do you like best about SurePayroll?

This is the 3rd business I've managed where we use Sure Payroll, and everytime it's great. The prices are reasonable, it's easy to navigate, and the customer service is top notch. Most recently, Dylan Platt was our representative and he was extremely helpful in getting me set up with an irregular payroll. 10/10 would recommend Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

After one of the businesses sold, I did not love the offboarding process. Review collected by and hosted on G2.com.

Matt J.

Small-Business (50 or fewer emp.)

2/7/2023

"It just works. Very happy with SurePayroll"

5/5

What do you like best about SurePayroll?

Easy and quick setup to get started with helpful USA based support. Very straightforward operation day to day that "just works." Easy to use without all the clutter of other services and no pressure to upsell other HR gimmicks. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Nothing to share, everything has been great so far! Review collected by and hosted on G2.com.

Robert C.

Small-Business (50 or fewer emp.)

2/26/2023

"Helpful and easy to use"

5/5

What do you like best about SurePayroll?

The simplicity of using it. Reports are plenty and easy to access. They do all the reporting and paying of withholdings for us. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

I need to look into not showing reimbursements as income. Would like to see reports for exactly when and where withholding payments were made to. Review collected by and hosted on G2.com.

Brian L.

Small-Business (50 or fewer emp.)

2/7/2023

"satisfactory value for their pricing, customer service lacking"

2.5/5

What do you like best about SurePayroll?

pricing is competitive , software is fairly easy to use. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

customer service, too much re-routing to different departments, never got a satisfactory answer, took too much time to resolve my issue, some customer service agents seemed more knowledgeable than others. Review collected by and hosted on G2.com.

ivey r.

Small-Business (50 or fewer emp.)

2/16/2023

"Sure pay makes payroll simple and affordable for small biz"

4/5

What do you like best about SurePayroll?

I get reminders about payroll each week, it is very clear what is being debited for taxes and what needs to be reserved for payroll. I also like the price. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Onboarding can be painful if you are a new small biz because you are dealing with a national company - you have to find all your state tax IDs on your own. Review collected by and hosted on G2.com.

Lisa V.

Small-Business (50 or fewer emp.)

2/7/2023

"Easy to use, good value, and great customer service."

5/5

What do you like best about SurePayroll?

I love that someone is available to help me whenever I have questions about payroll, and they are always so nicest and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

I do not dislike anything about SurePayroll. Review collected by and hosted on G2.com.

Christa E.

Small-Business (50 or fewer emp.)

2/9/2023

"SurePayroll is great!"

5/5

What do you like best about SurePayroll?

They are always helpful with my questions and take care of any new mandatory changes for deductions so I don't have to! Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Sometimes it does take a while on hold to actually reach a service representative. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/9/2023

"SurePayroll is the best option for business owners and non-profit organizations!"

5/5

What do you like best about SurePayroll?

The SurePayroll system is immediately intuitive - no time is wasted trying to understand what's needed to launch payroll! Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Currently, SurePayroll lacks a fully developed "ticket system" to track questions and requests for tax department rate changes. Review collected by and hosted on G2.com.

Karen W.

Small-Business (50 or fewer emp.)

2/14/2023

"Great company"

5/5

What do you like best about SurePayroll?

Once you understand the system, it's wonderful. It's easy to use. If you run into a problem, the staff is very patient & helpful. I'd recommend SurePayroll to any small business Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Sometimes it takes longer than I'd like to get an answer. It's a good exercise in patience for me. Review collected by and hosted on G2.com.

Christian F.

Small-Business (50 or fewer emp.)

2/8/2023

"Very Pleasant Experience"

5/5

What do you like best about SurePayroll?

Exceptional Customer Care. All questions and inquiries were promptly answered. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Nothing- so far so good. I am a first-time user of sure payroll, and so far, I am pleased with the service they offer. Review collected by and hosted on G2.com.