SurePayroll Reviews & Product Details

It is easy to use, even as a small business owner, that is busy wearing so many other hats. There is also lots of online HR support to assist with questions. The help has been consistent throughout the year, even when issues arise. Review collected by and hosted on G2.com.

The main side effect would be if you need more than what SurePayroll has to offer. Its not a fit for everyone. Review collected by and hosted on G2.com.

We have been with SurePayroll for many years. They have been very good for our simple payroll needs. They have good pricing as well. We have been very happy with the service overall. Review collected by and hosted on G2.com.

As our company grew, especially with remote workers, their platform could not handle workers that performed work in 2 different states, needing to be taxed in both states. Review collected by and hosted on G2.com.

The team at sure payroll manages all the complexities for taxes and filing for nanny taxes. All I do is enter the hours per week and they do the rest to ensure compliance. Review collected by and hosted on G2.com.

Nothing to note. It would be nice if something as simple as a time clock was included in the base plan. Review collected by and hosted on G2.com.

Intuitive and easy to use. The best though is that the online/telephone support is excellent, to the point of scan/sending tax notices and SurePayroll takes care of the rest! Review collected by and hosted on G2.com.

For a very small business with minimal payroll needs, it would be nice if there was a lower cost model. Even quarterly payroll would suffice. Review collected by and hosted on G2.com.

Price and ease. It is very easy to use the platform and amend the payroll if mistakes are made. I have used surepayroll in the past and other platforms since then, so when I started my company, I knew who I wanted to utilize for payroll services Review collected by and hosted on G2.com.

n/a There is nothing I dislike about surepayroll at the moment. Review collected by and hosted on G2.com.

I love the customer service. Joseph Long was the person to help me deploy our payroll usage at SurePayroll, and he is the main man who continues to help me whenever I have questions. It has been an easy transition and the assistance is great. Review collected by and hosted on G2.com.

Platform is helpful, but I would encourage to take advantage of having a person talk you through the process. Review collected by and hosted on G2.com.

Easy to navigate, affordable, great customer service (very easy to get someone knowledgeable on the phone to walk you through any/all processes or issues. Review collected by and hosted on G2.com.

Nothing! I have had payroll nightmares with lots of the big-name companies; this has been a real treat to no longer dread payroll, customer service or Review collected by and hosted on G2.com.

The ease of getting in touch with a HUMAN to talk to! I switched mid-year to Surepay from Gusto for this only reason. We had been with GUSTO for 15 months and never bothered them once. At the end of the year, we had a question, and literally, three months later, we had never been able to reach or contact anyone. Today we had a question for the first time, and we got KACI on the phone with sure pay (I can't remember the first initial of her last name). SHE WAS AMAZING!! Sincerely speaking, as a manager, I suggest you guys pull the audio of the call and listen to how awesome she did. I let two of my employees come in and be on the call because it was about THEIR paychecks, and needless to say, they were a little emotionally high-strung because it affected pay. Kaci was so professional in answering all questions and walking through explanations, even in the face of their frustration. It is hard to compete for employees or retain them post-pandemic; she is a keeper, and I would highly suggest letting her know how much she is appreciated. Review collected by and hosted on G2.com.

One thing that I'm not a huge fan of or that would be isolated incidents ... if you start a payroll but don't finish it from the final screen. Maybe got distracted or maybe in a small business you decided to pay or do something at a diff. date or different compensation. Until you complete that payroll or void it out Surepay will not send you reminders for your next cycle to be run if you start closing in on that date. I understand system wise it thinks there is one hanging in the balance so why would it remind me to run future ones but still would be nice to help you not lose track. Review collected by and hosted on G2.com.

Easy initial setup. The website is friendly and self-explanatory. Customer service is easy to reach and available not too long after needed. Review collected by and hosted on G2.com.

Some dropdown lists for (rates and other compensations) should update automatically after changes are made to the company settings. Review collected by and hosted on G2.com.

Timely reminders about paychecks. Also, Surepayroll is supposed to file taxes on my behalf, I haven't experienced it yet, but I hope it will go flawlessly. Review collected by and hosted on G2.com.

I found there was a bit of a lack of information regarding the business registration in the Illinois. I was figuring it out on my own, and I have zero experience in dealing with this kind of paperwork. Review collected by and hosted on G2.com.