SurePayroll Reviews & Product Details

SurePayroll® By Paychex is online payroll software for small business owners, household employers, and accountants who run payroll for clients. It’s built for the owner paying themselves, the owner making a first hire, and every hire after that. SurePayroll is a Paychex company. Paychex, Inc. is one of the largest payroll and HR companies in the United States, and SurePayroll is purpose-built for small business: the payroll capability owners need, without the enterprise features they’d never use. The full-service plan calculates, deposits, and files federal, state, and local payroll taxes on the plan’s schedule. The owner previews and approves every payroll before it processes. • Federal and state filings the plan covers, including Forms 940 and 941, W-2, and 1099-NEC • Unlimited payroll runs, with two-day direct deposit included and next-day available for an additional fee • Auto Payroll: an owner-controlled setting that runs recurring payroll from saved pay details, with a notification before each run • Household payroll with Schedule H support for families employing a nanny, caregiver, or household staff • Mobile app for iOS and Android, plus an employee self-service portal for pay stubs and tax forms For accountants and bookkeeping firms, SurePayroll offers wholesale pricing, a white-label option, and read-only client access. SurePayroll specialists are available by phone and chat during business hours, and setup support is included with every plan. Owners approve each payroll, see each filing the plan covers and when it was submitted, and keep the record in one place.

Seller

Paychex Inc

Discussions

SurePayroll Community

Languages Supported

English

Solution Type

Best-of-Breed

Used by Hera Hub and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

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Elango M.

Small-Business (50 or fewer emp.)

2/14/2023

"All local taxes are handled unlike QBOnline"

5/5

What do you like best about SurePayroll?

The most important part of us switching to SurePayroll is Ms. Swarada Dhamapurkar (Sisi). She worked with us addressing our concerns.

The pivotal point of decision was SurePayroll handling all relevant local taxes. QBOnline was not up to our expectations in that area.

Further, SurePayroll provides better reports about payroll which directly enhances our accounting. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

SurePayroll forces the city name to a wrong city. Our zip code 97006 was Beaverton. Now, it is Hillsboro because of city governments moved my home from Beaverton to Hillsboro. There was no physical relocation, just adjusted zones. My driver's license, our company state registration, and Federal EIN allocation show the correct city: Hillsboro.

SurePayroll must show the correct city or let me edit the city in address. Review collected by and hosted on G2.com.

Angel L.

Human Resources Manager

Small-Business (50 or fewer emp.)

6/29/2023

"SurePayroll is a great service for small businesses"

4.5/5

What do you like best about SurePayroll?

SurePayroll is a great service for a small business. The system is very user-friendly and easy to learn. The cost to operate the payroll service is very reasonable for small business owners. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

The only dislike I have with SurePayroll is their customer service. It is difficult to get help immediately if you have a problem running payroll. Review collected by and hosted on G2.com.

Nathan S.

Lead Consultant

Small-Business (50 or fewer emp.)

7/11/2023

"Easy Payroll - Automatic Filing of more taxes"

5/5

What do you like best about SurePayroll?

SurePayroll is very easy to configure. It is super simple to use. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Their 'integrations' aren't really integrated. They are pre-formatted reports. They don't have a more generic xls or csv export option. Review collected by and hosted on G2.com.

Michael S.

Small-Business (50 or fewer emp.)

2/9/2023

"Glad I switched from Onpay!"

5/5

What do you like best about SurePayroll?

Customer service is unparalleled! The main reason I left on pay. When I call in, even if I get the wrong person they try to help me. There's no hurry to get rid of the call. They sincerely try to help you with your problem. They treat you like a team member or part of the family. You don't feel like an idiot when you ask a stupid question! Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Nothing really. I wouldn't be typing this if there was something bad to say. I hope other business owners can benefit by me sharing my experience Review collected by and hosted on G2.com.

Ed N.

Broker

Small-Business (50 or fewer emp.)

6/29/2023

"Easy to use and right on target!"

5/5

What do you like best about SurePayroll?

Saves me time and the cost is very reasonable. I do not have to worry about when and how to pay the payroll taxes! Its fast and easy to use Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

I have yet to find a downsize for SurePayroll. Review collected by and hosted on G2.com.

Christopher V.

Vice President of Corporate Development

Small-Business (50 or fewer emp.)

2/7/2023

"Easy to use software for home use"

5/5

What do you like best about SurePayroll?

Works great for a nanny service. Great customer service and availability. Easy to use interface and intuitive software. Lots of functionality. Good price point and functions. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Fees were not completely understood at the signup. For example, the end of year processing fees. Also, when you log onto the profile it would be great if you could easily access what the fees are for, as in a receipt for everything charged to your account. This is not currently available from my understanding. Review collected by and hosted on G2.com.

Sudesna L.

Small-Business (50 or fewer emp.)

2/11/2023

"Great Payroll Service for Childcare Employees"

4.5/5

What do you like best about SurePayroll?

SurePayroll is easy to set up and use. After setting up your account, you can easily run a Payroll in under 3 minutes. There are many options for automatic payroll as well. It also provides a portal for your employees to receive their pay stubs and tax forms. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Set up is a little confusing to do on your own if you have never used a payroll company before, but customer support is available to walk you through the set up. Review collected by and hosted on G2.com.

Timothy Patrick E.

Engineer II

Civil Engineering

Small-Business (50 or fewer emp.)

2/7/2023

"nanny payroll review"

4/5

What do you like best about SurePayroll?

It is very easy to run your payroll every week and any time that I have had a question, they have had chat agents available to walk me through solutions to anything I need. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

It is a little hard to tell when and how they are paying the taxes they collect for you to the government. I wish there was a better place within their software to view this. Review collected by and hosted on G2.com.

Hammad K.

Tax Associate

Mid-Market (51-1000 emp.)

7/9/2023

"Impressive, eventually I learned something new by reviewing SurePayroll."

5/5

What do you like best about SurePayroll?

It is easy and user friendly, I must refer this software to my colleagues and friends. Moreover, I will share this on my social media accounts too. Thanks~ Best regards Hammad Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

Nothing, everything is quite good and impressive, also I just want to earn more surveys so that I can earn more rewards 😅 btw wishing you the best of luck. Thanks~ Review collected by and hosted on G2.com.

R. Dean D.

Small-Business (50 or fewer emp.)

2/9/2023

"Great Payroll Service!"

5/5

What do you like best about SurePayroll?

Great Payroll Service! SurePayroll has an extremely user-friendly interface that gives the employer full control over the payroll process. Matthew Grimes was exceptionally helpful in the account setup process. Review collected by and hosted on G2.com.

What do you dislike about SurePayroll?

As far as I can tell (at least so far in my experience with SurePayroll) there are no downsides or negative aspects to this payroll service (which is not something that I can say about other payroll services). Review collected by and hosted on G2.com.