--- title: SurePayroll Reviews meta_title: 'SurePayroll Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 532 reviews by the users' company size, role or industry to find out how SurePayroll works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 532 scale: '5' date_modified: '2026-07-17' parent_category: name: HR url: https://www.g2.com/categories/hr --- # SurePayroll Reviews **Vendor:** Paychex Inc **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.4/5.0 **Total Reviews:** 532 ## About SurePayroll SurePayroll is the trusted, online solution that will save you time by taking care of your payroll so you can focus on your business. Here are just a few reasons why small businesses and household employers trust and love SurePayroll: • Onboarding is 2.8X faster than the other payroll options • Easily run online payroll safely and securely • Our U.S.-based support team will be by your side every step of the way Plus, SurePayroll offers solutions for HR services, health insurance, 401(k), workers’ compensation, pre-employment screening, and more. Give us a call today at 877-954-7873 to learn more ## SurePayroll Pros & Cons **What users like:** - Users find the **helpful support** invaluable for efficiently processing payroll and accessing necessary information quickly. (4 reviews) - Users value the **ease of use and setup** of SurePayroll, simplifying payroll tasks and enhancing user experience. (4 reviews) - Users commend the **exceptional customer support** at SurePayroll, making the setup process straightforward and efficient. (3 reviews) - Users find SurePayroll to be **intuitive and user-friendly** , recommending it to colleagues and sharing it widely. (2 reviews) - Users value the **exceptional support** from representatives like Cristian, enhancing their experience with SurePayroll's services. (2 reviews) - Reliability (2 reviews) - Ease of Understanding (1 reviews) - Users find SurePayroll to be **extremely user-friendly** , making payroll processing and report access effortless. (1 reviews) - Easy Access (1 reviews) - Users highlight the **easy setup** process with SurePayroll, aided by amazing support, making onboarding smooth and efficient. (1 reviews) **What users dislike:** - Users express frustration over **poor customer support** , noting unhelpful representatives and long wait times for assistance. (5 reviews) - Users experience **date issues** that lead to inaccuracies in payroll, complicating tax handling and amounts issued. (4 reviews) - Users highlight **misleading sales practices** with SurePayroll, experiencing unexpected charges and inadequate customer service following purchase. (3 reviews) - Users experience frequent **payment issues** with SurePayroll, including erroneous charges and frustrating customer service access. (3 reviews) - Users report a **disorganized change management** process, leading to frequent errors and inadequate customer support. (2 reviews) - Complex Reporting (2 reviews) - Integration Issues (2 reviews) - Editing Limitations (1 reviews) - Feature Absence (1 reviews) - Users express frustration with the **high fees** associated with SurePayroll, citing lack of effective customer support and tax issues. (1 reviews) ## SurePayroll Reviews ### 1. Kreative Kleaning Kaptures SurePayroll **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about SurePayroll?** Quick, Easy, reliable, sure thing and reasonably priced **What do you dislike about SurePayroll?** Navigation of site and logging in sometimes gives me trouble. **Recommendations to others considering SurePayroll:** Takes a load off, stress free and streamlines everything **What problems is SurePayroll solving and how is that benefiting you?** Organized payroll data & happy staff. Saves time and energy. ### 2. great website for processing good value on cost, yes **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen J. Shults I. | Mobile Home & Log Cabin insurance specialist, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2018 **What do you like best about SurePayroll?** website user friendliness and the cost, I saved over $1,000 perr year, love the ease of the Website too. I recommend this to anyone that needs to pay one employee or multiple employees. **What do you dislike about SurePayroll?** nothing yet, so far I have not found anything yet in the service, the website navigation, or anything else that I do not like. **Recommendations to others considering SurePayroll:** it is going great so far, highly recommend **What problems is SurePayroll solving and how is that benefiting you?** saving over $1,000 per year in payroll service fees, compared to the previous company I was with. ### 3. Horrible System **Rating:** 0.0/5.0 stars **Reviewed by:** Brian W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about SurePayroll?** Cost, and it is a fairly basic system if you don't have a need for something more advanced. **What do you dislike about SurePayroll?** Their system is horrible. If you try to get ahead of the game and process your payroll early before the deadline, but then (still before the deadline) decide you want to make a change, you are out of luck. They process several times a day and you are stuck. Their customer service is unwilling to help and just tell you too bad. In order to combat this you have to wait until the last minute to process your payroll, but when you do that it's a lose/lose because they have severe system issues that risk you being able to process it on time at all. They gain from this because then you have to process an expedited payroll which of course incurs an additional service fee. Stay far away! **Recommendations to others considering SurePayroll:** Stay Away! **What problems is SurePayroll solving and how is that benefiting you?** We had moved to SurePayroll from another provider that was doing a good job, but cost was rising and it didn't integrate with our timeclock device. Unfortunately, you get what you pay for as this system is horribly inefficient and charge us extra just to import a file in from our timeclock device. This is definitely one of those "nickel and dime" companies. **Official Response from Tina Grabinski:** > Hi Brian- You’re correct – we process payroll several times a day, and once a payroll approved, it’s queued for processing. Here’s a workaround for you: Set up your payroll ahead of time, but don’t actually hit approve. You can come back and make any necessary changes before you are ready to approve (and transmit) your payroll. If you catch an error after you have approved your payroll, we do have a “cancel payroll” feature you can use which is available as long as the payroll hasn’t been transmitted post-approval. Finally, there is also a new “autopayroll” feature, which lets you put payroll on autopilot. You can set it up and it will run for you automatically. You will receive a notice prior to the payroll running, enabling you to make any last minute changes. This may be another solution for you. Separately, in the unlikely event system delays impact a client’s ability to run their payroll on time, we offer expedited payroll at no charge to enable those customers to pay their people on time. If you were impacted by a system delay and subsequently had to run an expedited payroll for which you were charged, please reach out to us at feedback@surepayroll.com and we will rectify the situation for you. I hope this helps you out! We appreciate your business. Thanks, Tina ### 4. Great Customer Service, Fast Payments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about SurePayroll?** This has simplified my business payroll for my contractors! **What do you dislike about SurePayroll?** So far I have not found anything I do not like **Recommendations to others considering SurePayroll:** Try it out and see if it works for you **What problems is SurePayroll solving and how is that benefiting you?** Faster payroll with less worries ### 5. Most likely would not use again **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about SurePayroll?** They have a massive voice recording that explains everything they have done, will do and plan to do when you call in to "customer care". You will have to be patient enough for the recording to finally end before the call is transferred to a person. **What do you dislike about SurePayroll?** To update the account information is cumbersome and takes too long. Much too long in a digital world. The world stellar CS team appears to be very poorly trained. Either that or they just don't give a hoot. They will attempt to convince you that an email was sent explaining why they have taken money from your account. Apparently they have a problem with their email server since I never seem to receive these particular notes yet I receive all the other notes they send. **What problems is SurePayroll solving and how is that benefiting you?** problems? none. The service is used to process a small office payroll. ### 6. So glad I switched! **Rating:** 5.0/5.0 stars **Reviewed by:** Christy L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about SurePayroll?** I love that SurePayroll is super easy and quick to use for a low monthly fee! Full service without full cost! **What do you dislike about SurePayroll?** I don't see any downsides to SurePayroll - I'm a happy customer! **What problems is SurePayroll solving and how is that benefiting you?** It was so difficult to run payroll with my last payroll! I'm saving so much time and frustration (and money!) now that I've switched! ### 7. so far it is pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** Shahab S. | owner president, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2019 **What do you like best about SurePayroll?** All taxes for employer and employee are calculated, paid out to the IRS automatically **What do you dislike about SurePayroll?** the charge to cancel a payroll once it is approve, but then I have not do it but find that it is pricey. **Recommendations to others considering SurePayroll:** Have not used this service in awhile and just started recently to use, I cannot offer any recommendations as of now **What problems is SurePayroll solving and how is that benefiting you?** Cuts down on accountant / book keeping fees for doing payroll. I have used this type of service in the past and would not do payroll without this service ### 8. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about SurePayroll?** Easy to use and implementation was easy. The staff likes it also. The app is easy also. **What do you dislike about SurePayroll?** So far it is working great. No complaints **Recommendations to others considering SurePayroll:** Keep up the good work **What problems is SurePayroll solving and how is that benefiting you?** Payroll ease ### 9. Great software and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about SurePayroll?** The friendliness and knowledge of the staff assigned to your company to get you through all the steps necessary to deliver a successful payroll. **What do you dislike about SurePayroll?** I did not find anything that I do not like,the only thing is that if you are canceling a payroll already submitted you’re getting charged. **Recommendations to others considering SurePayroll:** A go to use **What problems is SurePayroll solving and how is that benefiting you?** Running payroll for the first time was scary,the platform is easy and the support is fantastic. ### 10. Simple and effective - great for small business! **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about SurePayroll?** It takes me about 10 minutes to log in, enter payroll for 10 employees, export data to quickbooks and I am done for the week! **What do you dislike about SurePayroll?** I do not like the constant need to re-validate my account. every. single. time. I need to log in. It says it will register up to 6 devices, however, that is absolutely not the case. **Recommendations to others considering SurePayroll:** Try it! You'll Like it. You might be thinking - I don't want to have to pay for the service for my small growing business - but it is SO worth the tiny expense for all the time you will save! **What problems is SurePayroll solving and how is that benefiting you?** Sure Payroll is a time saver when processing weekly payroll and figuring taxes, deductions, etc. ### 11. Efficient and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Patty H. | Independent Distributor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2018 **What do you like best about SurePayroll?** I love the ease of use! We are a snall non-profit si it is important to me to have a company that we trust to handle payroll. The wase of input, of acquiring records, of getting help if needed is top notch. **What do you dislike about SurePayroll?** I find just one aggravating thing in the software l. Whenever I rum an iff-cyclie check it automatically adjust my payroll dates without asking. I then have to go in and rebuild it again. **What problems is SurePayroll solving and how is that benefiting you?** I am the only one running our office so this is truly a timesaver! ### 12. The worst payroll system I've encountered as an end user **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2018 **What do you like best about SurePayroll?** I always got paid on time and I got a timely response from support when I reached out even though my issue wasn't solved. **What do you dislike about SurePayroll?** My biggest issue was the difficulty in downloading my W2 which I tried on multiple occasions, browsers, and following various support recommendations. Between that and the fact that you cannot reset your password (need to go through your administrator), I wasted HOURS trying to get my W2. SurePayroll also does not mail W2s so doing my taxes was an incredible inconvenience. We didn't switch to ADP until February so I am dreading dealing with SurePayroll again when I do 2018 taxes. Other things I didn't like: -default is a meaningless username and limitations on that field make it difficult to change it to anything intuitive like your email address -can't reset your password (only admins can do it for you) -UI is incredibly dated without any type of graphics Update: - After checking again I was able to find the mobile app - it just wasn't on the first page of results. - Our HR admin was eventually able to troubleshoot the issue and point to the browser settings I needed to change to download my W2. The frustrating part was that the message in SurePayroll kept saying it was an issue with Adobe Reader so I and the support team spent lots of time trying to "fix" that issue instead of looking at anything else. **Recommendations to others considering SurePayroll:** It's not trivial to set up a payroll solution and I would caution against selecting a solution based on cost. You'll spend a lot more time as an admin supporting your employees trying to use it and then once your company grows you'll need to switch to a more robust solution anyway. **What problems is SurePayroll solving and how is that benefiting you?** It was a cheaper payroll solution for our smaller company, but as an end user it doesn't seem worth the cost savings. **Official Response from Tina Grabinski:** > Your experience is not consistent with that of tens of thousands of our customers and their employees we serve, and your comments contain numerous serious inaccuracies. • SurePayroll is indeed compatible with Apple computers and devices, as well as all major browsers, including Chrome, Safari, Firefox and Edge, all of which also support Adobe’s reader. We suspect the problem you describe is related to using an out-of-date version of your browser. • Once you’ve updated your browser, you won’t have to wait long to access your W-2. SurePayroll routinely makes W-2s available in late December – before the end of this year! • The information in your payroll account is highly sensitive, containing details such as your banking info and social security number. To protect this information, the authorized account owner or administrator handles resetting passwords as they can verify the authenticity of the request. • We’re not sure why you contend no mobile app is available: mobile apps for both employers and employees have been available for years in the iTunes® store or Google Play. Finally, with almost 20 years’ experience and more than 10 million payrolls run, SurePayroll is a leading online payroll service used by tens of thousands of American businesses. In addition to payroll, we also offer an array services such as health insurance, 401(k), workers’ compensation coverage and pre-employment screening, all designed to fit growing businesses of all shapes and sizes. An extraordinary number of our customers have been with us for years, and we’re proud to continue serving them as they grow. ### 13. Good service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about SurePayroll?** Great for small company and easy to resolve small issues **What do you dislike about SurePayroll?** I'd like to have someone locally whom I can sit down with to ask questions. **Recommendations to others considering SurePayroll:** Easy to try. **What problems is SurePayroll solving and how is that benefiting you?** We don't have to write checks anymore and tax information is dealt with automatically. ### 14. Easy! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2019 **What do you like best about SurePayroll?** SurePayroll made it easy to pay my nanny "above board". I would definitely recommend as the service was very user friendly and cost effective. **What do you dislike about SurePayroll?** I don't have anything to complain about, the service was easy to use, and the support was very helpful when contacted. **Recommendations to others considering SurePayroll:** Do it! **What problems is SurePayroll solving and how is that benefiting you?** Payroll is easy, all of the taxes are accounted for, and my nanny gets credit for earnings toward her future social security benefits, which is a plus. ### 15. Love the product **Rating:** 5.0/5.0 stars **Reviewed by:** Travis W. | Chief Financial Officer, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2018 **What do you like best about SurePayroll?** Very simple and intuitive. The reporting is detailed and easy to access. **What do you dislike about SurePayroll?** No dislikes. To pick something I would say have a chat function so I don’t need to call in **What problems is SurePayroll solving and how is that benefiting you?** Needed to run payroll on just a monthly basis and it made it very easy to change the frequency needed a solution that if I ran more than one in a month it was easy and no additional cost ### 16. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lucretia Nilmeyer B. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about SurePayroll?** Easy, able to process early when needed, user friendly **What do you dislike about SurePayroll?** The checks needing to be dated two or more days after processing date due to payroll tax deposits. **Recommendations to others considering SurePayroll:** Ease of use and accuracy **What problems is SurePayroll solving and how is that benefiting you?** Efficiency, mobile ### 17. We love SurePayroll! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2019 **What do you like best about SurePayroll?** I love how easy it is to set up employees direct deposit, and how they email you letting you know you’ve been paid. **What do you dislike about SurePayroll?** Not sure if its a bank issue or a SurePayroll issue, but we will not get paid on the 5th if it is a weekend/holiday. **Recommendations to others considering SurePayroll:** None! **What problems is SurePayroll solving and how is that benefiting you?** We are not having any issues with SurePayroll. ### 18. Payroll & Tax Paperwork all in one spot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about SurePayroll?** My favorite feature of surepayroll is that it handles payroll tax breakdown per quarter and allows you to print past paystubs and W2 forms easily for employees **What do you dislike about SurePayroll?** My least favorite aspect of Surepayroll is that if your password expires or you get it wrong forget it or get locked out it can be a hastle to reset and often requires you to actually call the company as opposed to be able to do it online which is hard during busy business hours **Recommendations to others considering SurePayroll:** Very easy to use for small business **What problems is SurePayroll solving and how is that benefiting you?** Easily keeps all payroll information and tax information in one place- easy access and user friendly “common sense” layout ### 19. I Love SUrePayroll **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about SurePayroll?** SurePayroll is simple, yet thorough. At a reasonable price too. **What do you dislike about SurePayroll?** Perhaps that I have to pay for support with a real person but the answers I am looking for are usually somewhere online. Just takes some time to find. **Recommendations to others considering SurePayroll:** Give it a try **What problems is SurePayroll solving and how is that benefiting you?** Makes payroll time simple and easy ### 20. service review **Rating:** 2.5/5.0 stars **Reviewed by:** Geoffry P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about SurePayroll?** easy to use, I log in enter the information and hit process **What do you dislike about SurePayroll?** there is not much to dislike, there was one long phone call about a payroll but that was about it **What problems is SurePayroll solving and how is that benefiting you?** The time required for a small business to process and report all of its payroll ### 21. SurePayroll is easy, VERY user friendly and their customer service is amazing. **Rating:** 4.5/5.0 stars **Reviewed by:** Nan S. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2018 **What do you like best about SurePayroll?** Very easy to navigate, easy to learn and user friendly. **What do you dislike about SurePayroll?** I have 4 entities..I have to log into each one of them each time & enter a have code texted to me every time. **What problems is SurePayroll solving and how is that benefiting you?** Helps me concentrate less on payroll and more on other things. ### 22. Satisfied Customer **Rating:** 5.0/5.0 stars **Reviewed by:** C. Terrell C. | Physician, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2018 **What do you like best about SurePayroll?** The professionalism of the staff is always stellar **What do you dislike about SurePayroll?** Only having online access sometimes creates some frustration **What problems is SurePayroll solving and how is that benefiting you?** The safe and reliable ability to pay taxes and keep financial records ### 23. Great Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2018 **What do you like best about SurePayroll?** Super easy and keeps me compliant with all tax agencies. **What do you dislike about SurePayroll?** Not being able to keep a single computer registered - always being verified. **Recommendations to others considering SurePayroll:** Great Product **What problems is SurePayroll solving and how is that benefiting you?** Payroll and tax reproting ### 24. Withholding Employee W2s **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2019 **What do you like best about SurePayroll?** Evading responsibility, likes to force employers through IRS audits **What do you dislike about SurePayroll?** SurePayroll will not release my W2, my employer has been asking for it since December 2018, still no luck in getting it from SurePayroll. NOT THE WAY TO RUN YOUR PAYROLL. **Recommendations to others considering SurePayroll:** Avoid at all costs **What problems is SurePayroll solving and how is that benefiting you?** none ### 25. New or Old Business, Great Payroll Services. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth A. | Tree Trimming, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2018 **What do you like best about SurePayroll?** Just open a New Company and there is so many things to do. Sure Payroll on the phone with a live video teach me everything I needed to know to get my Payroll up and Ready. Direct Deposit or printable checks is so easy, less than 5 clicks. Easy to add a new employee or delete an employee. Change dates to get paid easy and the reminds in my emails are great. There is no way to forget payroll. **What do you dislike about SurePayroll?** There is nothing to dislike. What company gives you 1 to 2 months no fees for your company to get a chance to start your business. Anything comes in the mail from IRS or Federal, you scan and send by email to your agent and that's it. What is there not to like. Plus, there was 1 small mistake from the system, and with only 1 call, I even got another no fee cost. That is 3 months FREE. Sure Payroll even for a very small fee sends you by Jan 10th the W-2. Great! Nothing to Dislike! **Recommendations to others considering SurePayroll:** Very easy, fast and secure. **What problems is SurePayroll solving and how is that benefiting you?** I only have 2 employees now, but I am already training another person and he got a form by me of information that is needed to be in Payroll. One of many benefits is that with very little clicks and my payroll is done. Print or direct deposit and that's it, More time to do more business. ### 26. Satisfied Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Maryam S. | Realtor,SFR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2018 **What do you like best about SurePayroll?** Easy to input workers information lots of options in the drop downs the math has always been correct. **What do you dislike about SurePayroll?** Once I didn’t get a response about a EDD document I uploaded. **What problems is SurePayroll solving and how is that benefiting you?** No problems. SurePayroll has saved me a lot of time. I’m able to access SurePayroll. App on my cell phone. The customer service is excellent. ### 27. SurePayroll Review **Rating:** 5.0/5.0 stars **Reviewed by:** Casi A. | Agency Owner, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2018 **What do you like best about SurePayroll?** The agents are so helpful any and every time I call in for advice or direction. The online system is so easy use. **What do you dislike about SurePayroll?** There is nothing that I dislike at this time. **What problems is SurePayroll solving and how is that benefiting you?** I use SurePayroll for paying my employees with direct deposit which is wonderful. I've also used the Texas Labor law posters as well. ### 28. Sure Payroll is GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Sherri W. | Volunteer Board Member, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2018 **What do you like best about SurePayroll?** I don't have to worry about tax changes and filing. **What do you dislike about SurePayroll?** Adding a bonus usually messes up somehow. **Recommendations to others considering SurePayroll:** I really love SP and recommend it to others in my field pretty regularly. **What problems is SurePayroll solving and how is that benefiting you?** Sure Payroll frees up my time to do the more important parts of my CFO job. ### 29. Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2018 **What do you like best about SurePayroll?** The product is easy to use. When you have a question the customer service team has the answers, are quick and very professional. In addition, my accountant has easy access to all my information. **What do you dislike about SurePayroll?** I like the product and have recommended Surepayroll to many colleagues. **Recommendations to others considering SurePayroll:** Use the product to ensure you are complaint with your tax requirements. **What problems is SurePayroll solving and how is that benefiting you?** Payroll is the product I use in Surepayroll. ### 30. SurePayroll - the best 3rd party service available **Rating:** 5.0/5.0 stars **Reviewed by:** Pete P. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2018 **What do you like best about SurePayroll?** Accurate and timely processing of company payroll providing all necessary filing reports. Great feature allows each employee their own log in to view history, etc. **What do you dislike about SurePayroll?** There is nothing I can say that we dislike about this service. **What problems is SurePayroll solving and how is that benefiting you?** Time saving - freed up staff to perform more critical work ### 31. Good Product. Good Service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2018 **What do you like best about SurePayroll?** SurePayroll provides comprehensive services for my small business which allows me to focus on the other million things that occupy my time. It's nice to NOT have to worry about payroll! SurePayroll takes care of all the details! **What do you dislike about SurePayroll?** As my business is growing and my employee list grows as well... the price is getting higher and that is one consideration that might be a factor for my continuance of use of SurePayroll down the road. **Recommendations to others considering SurePayroll:** It's a good, inexpensive, reliable product. We did a ton of research before we selected SurePayroll and I am very pleased with the decision. **What problems is SurePayroll solving and how is that benefiting you?** Quick and easy timesheet loading. Good and easy to use 'intuitive' features on entering time. Allows for 'come and go' time entering and I particularly like the "pick up where you left off" feature. ### 32. Really responsive customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2018 **What do you like best about SurePayroll?** handle requests and issues pretty much on the spot **What do you dislike about SurePayroll?** sometimes a lag in response only when sending in documents **What problems is SurePayroll solving and how is that benefiting you?** Easy of entering payroll ### 33. Less complicated than my last service **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2018 **What do you like best about SurePayroll?** Cost of the service and the fact that if I don't run a payroll in a given month I can freeze my account for a minimal fee until I'm able to run a payroll again. My other company charged monthly no matter what.For their pricing I could only run 1 payroll a month. My business doesn't work that way. **What do you dislike about SurePayroll?** Thus far there has been nothing I dislike. Been a customer for 3 months. **Recommendations to others considering SurePayroll:** Try it at least and see for yourself. **What problems is SurePayroll solving and how is that benefiting you?** I can run numerous payrolls in a month without extra costs. There is someone always available to answer questions. Real estate doesn't provide specified payroll dates so this made so much sense to me and my business! ### 34. Very convenient Payroll System with Very reasonable Fee **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2018 **What do you like best about SurePayroll?** It is very easy to navigate through entire system, Fee is very reasonable. Good reminder system. It automatically tells me when to approve next paycheck. **What do you dislike about SurePayroll?** I do not have any dislike about sure payroll. **Recommendations to others considering SurePayroll:** Just try it, it is the best system. **What problems is SurePayroll solving and how is that benefiting you?** Payroll with automatic tax deduction. It reduces lots of administration burden. ### 35. One of the best payroll system out there **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielle L. | Director, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about SurePayroll?** I really like how quick and easy it is to use the SurePayroll system. The tabs are not hard to find. I can review the payroll and see just how much taxes have to be paid. As a business spending to much time on tasks is not good. I need to quickly run payroll and get back to my job. SurePayroll is affordable as well because I can pay one price for up to 100 employees and run payroll as much as I need to without being billed for each time. The customer service is great. The representative treated me concern and care. They were happy to help me in any way within their power to do so. **What do you dislike about SurePayroll?** I dislike that even though I register my work computer with the website I always have to request a verification code to log in. This is a bit time consuming because I just want to sign in and run payroll, instead of waiting for a code. I completely understand the security part, but if I am using the same computer over and over again, registering my computer should stay. **Recommendations to others considering SurePayroll:** Everyone who is a small business owner and looking for a easy to use and affordable payroll system, SurePayroll is the best pick. **What problems is SurePayroll solving and how is that benefiting you?** I am solving the problem of paying the correct amount of business taxes. SurePayroll does all the work for me. I realized that it is important to have a good payroll system in place to run a good business. Every small business needs SurePayroll. ### 36. Amazing customer service and an easy to use product **Rating:** 4.5/5.0 stars **Reviewed by:** John G. | Senior Patent Counsel, Wireless, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about SurePayroll?** Their customer service as every bit as good as they claimed and then some. The product was pretty easy to use and when I ran into some hiccups they went well beyond I expected to address it. I use it to pay our nanny, so I'm about as small of a customer as they can have, but I'd never know it by how responsive and helpful they are. **What do you dislike about SurePayroll?** They do require you to do some of the sign-up work yourself with the state/local governments, which for non-HR people (e.g., others using to legally pay the nanny) can be very frustrating. Other services that charge way more than surepayroll (SP) will do a lot of that for you. Dealing with the local governments was a huge pain, but SP helped and we got through it, and now it's smooth sailing at half the cost of their closest competitor. Also, I can never get the mobile app to work, but it doesn't bother me because their website works fine when accessed from my mobile browser. **Recommendations to others considering SurePayroll:** If you're going to pay a nanny legally, then I highly recommend SurePayroll. If money is no concern, then go with one of the super full-service offerings or if you love love love tedious paperwork, monthly reporting to multiple local governments then DIY... otherwise SurePayroll is a great solution for you. **What problems is SurePayroll solving and how is that benefiting you?** I use them to legally pay our nanny. They do all the paperwork. I don't know that I would have been even able to do it myself, but I certainly would not have the time or patience. ### 37. Great payroll service with business-friendly pricing compared to **Rating:** 4.5/5.0 stars **Reviewed by:** Craig H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2018 **What do you like best about SurePayroll?** I like the ease of company setup and the ease of payroll processing. **What do you dislike about SurePayroll?** I have had a couple issues with timely filing of taxes, but it was rare and handled promptly by customer service. **Recommendations to others considering SurePayroll:** Compare the pricing per employee AND payroll frequency **What problems is SurePayroll solving and how is that benefiting you?** Direct deposit has saved our employees time wasted driving to the bank. Easy access to W2's allows for faster tax refunds as well. ### 38. Great payroll service for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Candace F. | Assistant Track And Field Coach, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2017 **What do you like best about SurePayroll?** This system is easy to use and easy to understand. You can get help easily when you need it and it covers everything you need to run a small business. There is no reason to sweat over payroll when you use an outsourced system. **What do you dislike about SurePayroll?** The only thing I dislike is the repeated security code requests - but at the end of the day it's nice to know the data is secure. But one verification code per day would be nice. **Recommendations to others considering SurePayroll:** Do your homework and have a list of things you need your payroll service to provide. Then check off the boxes as you evaluate them to make sure everything you need is covered. **What problems is SurePayroll solving and how is that benefiting you?** Direct deposit for our employees is the most important thing we provide in addition to accurate payroll processing, compliance with state and federal tax programs in addition to accurate 1099 filings. It's also a great way to do expense reimbursements and bonus pay. One less thing to have to worry about because they have it covered. **Official Response from Tina Grabinski:** > Hi Candace, Thank you for your kind words, we are glad to provide you with a service that keeps your life easy. -Tina ### 39. Worst payroll provider I've ever seen - stay far away! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Political Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2018 **What do you like best about SurePayroll?** Honestly, nothing. I can't think of anything that worked well. **What do you dislike about SurePayroll?** I'm a former customer and I have to encourage people to find another payroll provider. Surepayroll is the worst. When you own a small business, you just want your products and services to work and to get basic, competent, and respectful help when you can't. Surepayroll won't give you any of those. They've messed up multiple payrolls in the short time and I wish I had just paid more for a real service, like an ADP. If you're a customer, you'll expect long wait times and really poor customer service. I tried cancelling today (February 7th), and Surepayroll is trying to tell me that they won't pay the taxes that they are holding for my empoyee. So in plain English - Surepayroll has taken taxes from my account is sitting on them, and won't send them to the IRS and state department of revenue unless i keep paying them through the end of the quarter. Cancellation should have been easy but the Surepayroll reps are trained to make it as hard as possible. One even played a neat game of saying she wouldn't cancel without me filling out more paperwork but quickly backed off when I told her that I didn't think this was legal. You are charged a fee for payroll admin and reporting and if you cancel, the company should simply allow you to do that and then make the necessary payments (that they are holding, evidently) and file the reports. They claimed they wouldn't necessarily do that, which means you are not receiving the service they claim to provide. Totally sketch, totally incompetent, and literally no redeeming qualities. Stay far away. **Recommendations to others considering SurePayroll:** Look, maybe all of the budget providers are this bad. But I would encourage you to stay away and to look at other options. ADP or Quickbooks were priced a bit higher, but worked far better. **What problems is SurePayroll solving and how is that benefiting you?** Basic payroll administration. ### 40. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Dave R. | Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2018 **What do you like best about SurePayroll?** Everything is easy and if you get stumped you can chat immediately to get resolution. I'm a very small business so cost was an important factor but they also really help you get things right. **What do you dislike about SurePayroll?** 2 phase approval to get in to do payroll is annoying. I didn't used to have to do thata. **What problems is SurePayroll solving and how is that benefiting you?** Payroll management is the only thing. ### 41. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2018 **What do you like best about SurePayroll?** Talking to a human, quickly, is one characteristic that sets SurePayroll above similar services. Next, is affordable payroll processing. **What do you dislike about SurePayroll?** Not being able to classify expenses for contractors. 1099 personnel have reimbursement expenses as well. Lumping expense with fees reflects higher than realistic consulting fees. **What problems is SurePayroll solving and how is that benefiting you?** Secure, online payroll with direct deposits and automated reporting. ### 42. Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2018 **What do you like best about SurePayroll?** Online alert on due date , helps to get ready for the amount due **What do you dislike about SurePayroll?** Expensive compared to Gusto payroll. It can be cheaper **What problems is SurePayroll solving and how is that benefiting you?** No payroll staff ### 43. Helpful Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2018 **What do you like best about SurePayroll?** It is always easy to get ahold of someone if I have questions and everyone i have worked with has been very personable. **What do you dislike about SurePayroll?** Sometimes paying early can be tricky, also it can be frustrating that my employee has to wait a few days to get paid even though we have the same bank so it could be immediate if I wrote her a personal check. **What problems is SurePayroll solving and how is that benefiting you?** I have SurePayroll because i have a Nanny. Their services help me to keep tax deductions and payments on track. ### 44. Service **Rating:** 4.5/5.0 stars **Reviewed by:** Heidi J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2018 **What do you like best about SurePayroll?** I am very happy with SurePayroll service. They always assist me whenever I have questions when I process payroll for my employees. The customer service representative are very professionals in handling any questions that I have. **What do you dislike about SurePayroll?** I don not dislike anything for SurePayroll. Right now, they are helping my business in processing payroll for my employees. **What problems is SurePayroll solving and how is that benefiting you?** SurePayroll is a great help in doing payroll for my business. It saves me time in processing my caregivers pay every two weeks. ### 45. Easy to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2018 **What do you like best about SurePayroll?** The online account and mobile app is easy to use. Just click on the employee’ names and you have the option to input the number of hours or just leave the info as is if they’re on fixed salary **What do you dislike about SurePayroll?** Some snags in the set up. SurePayroll will not file previous quarter for you. **What problems is SurePayroll solving and how is that benefiting you?** Inexpensive to use. Just one task to remember each month. No more quarterly reports to fill out as they will file it for you. ### 46. SurePayroll is great **Rating:** 5.0/5.0 stars **Reviewed by:** Rob S. | President and Creative Director, Publishing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about SurePayroll?** Easy to use. Support team is super helpful. I'm a busy solo operator and dealing with tax filing and whatnot is a major PITA. **What do you dislike about SurePayroll?** It's not free. Free would be good. Can't have it all. Seriously, it's a great service and I have no major complaints. I'm honestly picking at nits here. **Recommendations to others considering SurePayroll:** I've suggested SurePayroll to several of my friends who own small businesses. It's easy and they have excellent customer service. Payroll is a headache I no longer have because SP makes it super easy. **What problems is SurePayroll solving and how is that benefiting you?** Tax filing and related reporting made simple. It's as easy as maiking sure you click a button. They do the rest. ### 47. Easy to use software, excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2018 **What do you like best about SurePayroll?** I switched to this service from Paychex to handle my "nanny" taxes and found Surepayroll not only more economical, but also more robust for my needs. They can switch between paper vs. direct deposit easily, missed or extra paychecks -- even handle all employer tax payments. My rep, Barry was responsive and extremely helpful - made the setup process really easy. **What do you dislike about SurePayroll?** No complaints -- very happy with the service. **Recommendations to others considering SurePayroll:** If you are a household employer with 1 or just a few employees, this is a great service. **What problems is SurePayroll solving and how is that benefiting you?** I employ a nanny and need to calculate payroll along with employment taxes. This service was sized right for handling a single employee. ### 48. No hassle payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Brad G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2018 **What do you like best about SurePayroll?** Accuracy, ease of use, convenience. The user interface is easy to use with email reminders. I had to use another service when I incorporated and could not wait to get back to SurePayroll at the end of the year. **What do you dislike about SurePayroll?** There is not anything I can think of that I do not like. **What problems is SurePayroll solving and how is that benefiting you?** I know what my total payroll cost is before I submit. I can do payroll from anywhere. Even my employees like it better! ### 49. When it works, it works. When it doesn't it can take SEVERAL MONTHS of daily calls for resolution. **Rating:** 1.0/5.0 stars **Reviewed by:** Jason A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2015 **What do you like best about SurePayroll?** SurePayroll is really easy to use. Just enter pay information and everything is done for you. I really like being able to preview payroll amounts quickly. This part of SurePayroll gets a 10/10 rating from me. **What do you dislike about SurePayroll?** I was notified by my state that they have no proof of wage withholding taxes being paid -- for years! SurePayroll has been debiting my account to pay these taxes, which amount to thousands of dollars. SurePayroll has the correct state account information, but despite calling almost daily for the past two months, the company has not resolved this issue; they cannot prove that they paid the state any of this money. They have been extremely polite and customer service oriented -- EXCEPT for getting a quick resolution. SurePayroll, please help! **Recommendations to others considering SurePayroll:** SurePayroll is a decent system. Room for improvement: * Beware that you're paying for one payroll per *calendar month*. So, if you process March's payroll April 1st, and April's payroll April 30th, you'll pay for an unused payroll in March, March's payroll April 1st, April's payroll April 30th, and an unused payroll in May, if you process February's payroll at the end of February and May's payroll in the beginning of June. In other words, there's a chance you'll be charged extra processing fees, depending on when you process. * Customer service is pleasant but unempowered. Don't expect issues to be resolved quicker than 2 months. **What problems is SurePayroll solving and how is that benefiting you?** SurePayroll, except for their inability to deal with anything non-automated, has a good system for ensuring payroll is processed. It's something my business needs. **Official Response from Tina Grabinski:** > Hi Jason- Thanks for notifying us of your recent issue regarding state taxes, I apologize for the inconvenience this has caused for you. A customer care supervisor, Zach has left messages for you privately. Looks like we discovered the issue is with the state agencies not having properly recorded the payments, and our tax team has already sent over proof of payment. This should be resolved for you within the next 30 days and we will keep you posted on any updates as we have them. Rest assured, we have you covered. We value your business. -Tina ### 50. Best Service **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2018 **What do you like best about SurePayroll?** Overall everything is amazing. I get to keep track of everything. It's a thoughtless process **What do you dislike about SurePayroll?** Nothing, everything about my experience with sure payroll has been a positive one **What problems is SurePayroll solving and how is that benefiting you?** Payroll, tracking and reminders ## SurePayroll Discussions - [How hard would it be to add a timecard app that also includes the ability to track sick time? Those are the most difficult things I deal with.](https://www.g2.com/discussions/33982-how-hard-would-it-be-to-add-a-timecard-app-that-also-includes-the-ability-to-track-sick-time-those-are-the-most-difficult-things-i-deal-with) - 1 comment, 1 upvote - [How can I get customer support to adjust the initial payroll entries and to read my reports?](https://www.g2.com/discussions/how-can-i-get-customer-support-to-adjust-the-initial-payroll-entries-and-to-read-my-reports) - 4 comments, 1 upvote - [Can you extend the timeout amount before it logs the user out?](https://www.g2.com/discussions/can-you-extend-the-timeout-amount-before-it-logs-the-user-out) - 1 comment, 1 upvote - [What’s the difference between an exempt and nonexempt worker?](https://www.g2.com/discussions/what-s-the-difference-between-an-exempt-and-nonexempt-worker) - 2 comments, 1 upvote - [What’s the difference between bi-weekly and semi-monthly payroll?](https://www.g2.com/discussions/what-s-the-difference-between-bi-weekly-and-semi-monthly-payroll) - 1 comment, 1 upvote - [View SurePayroll pricing details and edition comparison](https://www.g2.com/products/surepayroll/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+20%3A31%3A04+-0500&secure%5Bsession_id%5D=b8843da5-cd60-49df-83b6-0ed83fc05dbd&secure%5Btoken%5D=5dc59f18d589ef3be47f730258b75d11cf687f0ca08a08330fd0eac6454dd0e4&format=llm_user) ## SurePayroll Features **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Taxes** - Tax Calculation - Tax Filing **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability ## Top SurePayroll Alternatives - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (11,989 reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - 4.7/5.0 (6,001 reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - 4.3/5.0 (2,190 reviews)