SurePayroll Reviews & Product Details

Absolutely nothing. I've used several payroll companies, SurePayroll is hands down the worst piece of trash to ever exist in the payroll space. Review collected by and hosted on G2.com.

We used SurePayroll to pay our nanny, this company is the WORST I've ever used. They cost an arm and a leg for regular payroll, they lay on additional fees for simple things other companies do for a simple monthly fee, they keep you from your data and the taxes you paid to get more money out of you, and don't send anything to the state or feds. STAY AWAY, I can't even get my data from them to deal with a tax issue with my state because they are asking hundreds of dollars to "reactivate" the account, it's a scam. I hope these people go out of business. Stay away from them and Paychex. Hot trash, not a payroll company. Review collected by and hosted on G2.com.

Cristian Hermida was my account rep and helped answer all of my questions, direct me to set my account correctly, and assisted in a demo for my employee. His service was truly incredible and the product works well. I had many questions throughout the process and he was happy to help me! If you are looking for a small business or nanny payroll service, SurePayroll is truly one of the greats (especially with employees like Cristian). Review collected by and hosted on G2.com.

When doing an off-cycle payroll, it was a little confusing to make a paper check vs use direct deposit. Review collected by and hosted on G2.com.

Nothing. If i had to pick something it's the competitive pricing but since you have to re-run payrolls and they give you the wrong advice for payroll accounting, the amount you'll pay them and fines and fees to the IRS and your accountant, it's just not worth it. Review collected by and hosted on G2.com.

Customer service is a complete disaster. If you call them, you'll get someone different each time with different levels of expertise and you'll be on the hook if something goes wrong with the payroll. There's just no accountability and no one to help you. Once the sale is made all your told to do is contact support. Review collected by and hosted on G2.com.

Having used three other small business payrolls, this one is extremely user friendly, simple UI, the prices are very affordable (they run great promotion like 6 months free in the first year), and the best is their impeccable customer support. Review collected by and hosted on G2.com.

It could get pricy as you get more employees. Review collected by and hosted on G2.com.

It's hard to think about the upsides of SurePayroll. I suppose it seems like their government filings are accurate. Review collected by and hosted on G2.com.

Customer service is absolutely terrible, and pricing is dishonest. Every time that I haven't needed to speak with someone it takes forever to connect with the right person. Today, it took me 70 minutes to speak with their billing department.

Their pricing page appears to be very straightforward, and there is no mention whatsoever that the displayed pricing is promotional. However, they charge a number of their clients a much higher rate. I'm fairly certain this is illegal (to show pricing that is promotional and not state it as such) in a number of states. Review collected by and hosted on G2.com.

Right now I can't think of anything to mention Review collected by and hosted on G2.com.

They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Tax experts" - to the point where I am getting multiple threatening tax notices from the state each month. This never happened when I was doing the taxes myself.

They change tax filing frequencies willy nilly, I think to maximize their interest income, and don't help to resolve the issues they have created.

STAY AWAY from these charlatans. Review collected by and hosted on G2.com.

Has quick and friendly customer support.

Easy to use and setup.

Has great and competitive pricing. Review collected by and hosted on G2.com.

The auto populated dates are somehow out of sync since they are never correct from the start, although it is very easy for me to go in and change the date. Review collected by and hosted on G2.com.

Easy to run payroll and the employee portals are very user friendly, I appreciate that the customer service is very outstanding. Review collected by and hosted on G2.com.

There hasn't been anything that I would say is a con. It is a well designed application and I like the ease of processing payroll. Review collected by and hosted on G2.com.

All of the representatives are knowable and quick to resolve both issues or any questions you may have. They do not keep you on the phone for a long period of time and you never get "I'll have to transfer you to my supervisor" either. There's no wait time to speak to a representative. Review collected by and hosted on G2.com.

There's is no "Dislike" about SurePayroll. In fact, I highly recommend. Review collected by and hosted on G2.com.

The first thing I loved about SurePayroll was the customer service I received. Both when I signed up and when my first payroll was due. I was contacted by John both times and he made sure I was not struggling with any road blocks. It has been smooth sailing with Sure Payroll so far! Review collected by and hosted on G2.com.

I have not had any bad experiences so far. I run a small business and I am able to get the job done with minimal effort and that is not something to dislike from where I stand :) Review collected by and hosted on G2.com.