# Spryker Cloud Commerce OS Reviews **Vendor:** Spryker **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 140 ## About Spryker Cloud Commerce OS Spryker is the leading Composable Commerce platform for enterprises with sophisticated business models. We enable growth, innovation, and differentiation by providing digital commerce capabilities to more than 150 clients worldwide. Spryker's modular and customizable commerce stack with cutting-edge cloud capabilities empowers you to adjust to the constant market changes and scale your business. It is built on a solid yet adaptable base of modules and APIs that allow autonomy and speed for new digital initiatives. Across reputable analyst firms, Spryker is acknowledged as a significant contributor to the advancement of Composable Commerce: Ranked number one for Composable Commerce Use Caseby Gartner®. Recognized Leadership in Sophisticated B2B and Enterprise Marketplace Commerce by Gartner®, Forrester, and IDC. Spryker enables new expansion and growth opportunities for early adopters through marketplaces and digital transformation projects for emerging enterprises. Spryker's top priority has, and will always be, the success of our customers. This is evident through the success of enterprise customers such as ALDI, STAUFF, Banner Engineering, ZF, Metro, Jungheinrich, and many more. Spryker's core focus is on the quality of our service rather than the quantity of our customers. Spryker's highly experienced Business & Technical Consulting teams accelerate customer benefit by immediately assessing your business use case and translating it into technical capabilities. Along with our global network of accredited partners, including Diva-e, Turbine Kreuzberg, Valantic, and more, Spryker supports its customers at every stage of the implementation process. Spryker's Customer Success Team is always on hand to provide guidance, benchmarks, insights, and more. With Spryker, tomorrow's complex business requirements are solved today. Let's address your challenges and compose the future of your business. Book a meeting with a Spryker expert now! ## Spryker Cloud Commerce OS Pros & Cons **What users like:** - Users appreciate the **ease of use** of Spryker Cloud Commerce OS, benefiting from its streamlined and manageable setup. (2 reviews) - Users value the **flexibility** of Spryker Cloud Commerce OS for building custom frontends and scalable B2B solutions. (2 reviews) - Users value the **reliable architecture** of Spryker Cloud Commerce OS, enabling seamless global operations and efficient management. (2 reviews) - Users value the **B2B-first composable architecture** of Spryker Cloud Commerce OS, enhancing complex enterprise workflows effectively. (1 reviews) - Users value the **customizability** of Spryker Cloud Commerce OS, enabling tailored frontends without altering the backend. (1 reviews) - Implementation Ease (1 reviews) - Inventory Management (1 reviews) - Quick Setup (1 reviews) - Users value the **scalability** of Spryker Cloud Commerce OS, enabling tailored e-commerce solutions that grow with their business needs. (1 reviews) **What users dislike:** - Users face **complex implementation** challenges with Spryker, causing a steep learning curve and daily operational friction. (1 reviews) - Users struggle with the **confusing UI** of Spryker's CPQ module, prolonging the quote creation process significantly. (1 reviews) - Users face **editing difficulties** with Spryker Cloud Commerce OS, experiencing delays and requiring support due to a convoluted UI. (1 reviews) - Users find the **high complexity** of Spryker's admin interface and backend a challenge for small teams without specialists. (1 reviews) - Users face **inadequate training** challenges, struggling with complex configurations and steep learning curves without specialized support. (1 reviews) - Interface Issues (1 reviews) - Users struggle with the **steep learning curve** of Spryker Cloud Commerce OS, hindering initial development and understanding. (1 reviews) - Time-Consuming (1 reviews) ## Spryker Cloud Commerce OS Reviews ### 1. Decoupled Flexibility with a Learning Curve Challenge **Rating:** 4.0/5.0 stars **Reviewed by:** Jay C. **Reviewed Date:** February 01, 2026 **What do you like best about Spryker Cloud Commerce OS?** I really like Spryker Cloud Commerce OS's headless, decoupled frontend-backend architecture. It's the 'North Star' feature for our global operations since it decouples the customer experience layer from the core commerce logic layer. This setup allows us to solve the 'global vs. local' tradeoff, giving us 100% flexibility to build custom frontends for the U.S. and APAC without needing to alter the unified global backend. Additionally, the core cloud-native backend and global commerce foundation are streamlined, thanks to the managed cloud infrastructure and pre-built enterprise modules. **What do you dislike about Spryker Cloud Commerce OS?** I find Spryker's admin interface and backend configuration overly complex, which is built for large enterprise teams. This enterprise-level complexity creates a steep learning curve and daily operational friction for our small team, which manages tasks like regional frontend tweaks and compliance configuration with no dedicated Spryker specialist. Additionally, while the core cloud-native backend is streamlined, the regional customization and admin UI configuration introduced significant hands-on development work and a steep learning curve, especially for a team without dedicated Spryker specialists. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Spryker Cloud Commerce OS eliminates the 'global unification vs. regional localization' tradeoff and automates U.S./APAC regional compliance. Its headless architecture allows custom, localized frontends without affecting global backend, reducing manual work and maintaining unified commerce data. ### 2. B2B-Oriented with Seamless Hybrid Commerce Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher C. **Reviewed Date:** January 30, 2026 **What do you like best about Spryker Cloud Commerce OS?** I really like that Spryker Cloud Commerce OS has a B2B-first composable architecture. It's specifically built to support the complex, customizable workflows that enterprise B2B commerce demands, like quote-to-cash, CPQ, client-specific catalogs, and approval chains. It provides the scalability, flexibility, and omnichannel unification we need for hybrid B2B/B2C and marketplace models. This makes it stand out compared to other platforms that often treat B2B as an afterthought, whereas Spryker Cloud Commerce OS centers B2B in its design. The platform unifies B2B, B2C, and marketplace models on one cloud-native platform with a single source of truth for all data. I find the centralized order and inventory management feature extremely helpful as it allows us to manage global orders and inventory levels from a single dashboard. It eliminates oversells and stockouts with real-time inventory sync. The native marketplace-B2B integration allows merchants to offer B2B workflows like negotiated pricing and PO payment options, creating a new revenue stream. The setup was structured and manageable for our team, which is an added bonus. **What do you dislike about Spryker Cloud Commerce OS?** The CPQ/quote-to-cash module has a convoluted UI for creating custom quotes, which takes our sales reps 15–20 minutes per quote instead of the 5–10 minutes it could with a more streamlined UI. They often need IT support to troubleshoot simple quote rule logic. The quote approval dashboard lacks visibility features like color-coded statuses and regional filters, causing reps to waste time looking for updates. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Spryker Cloud Commerce OS eliminates system silos between B2B, B2C, and marketplace operations, unifying data and workflows. It provides a single source of truth, automates real-time inventory sync, and supports complex B2B needs with native integrations, improving customer experience and order management. ### 3. A Robust and Versatile Platform for Developers **Rating:** 4.5/5.0 stars **Reviewed by:** Cristian M. | Back-end Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Spryker Cloud Commerce OS?** Modular Architecture , Performance, Customizability, Decoupled Front-End and Back-End , good integrated Apis. Overall, Spryker Cloud Commerce OS provides a powerful, flexible, and developer-centric environment that enables the creation of highly customized, scalable, and efficient eCommerce solutions. The platform's modularity, customizability, and robust performance capabilities make it an excellent choice for developers looking to build modern eCommerce systems. **What do you dislike about Spryker Cloud Commerce OS?** Spryker Cloud Commerce OS offers great flexibility, scalability, and customization, but it comes with a steep learning curve, resource-intensive setup, and complexity in maintenance. The platform's powerful modularity can be challenging for new developers, and the cost and ecosystem size may not suit smaller projects. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Spryker addresses the need for scalable, flexible, and highly customizable eCommerce solutions. It benefits me by providing a powerful framework that accelerates development and supports complex integrations and business-specific customizations efficiently ### 4. Fast and Secure **Rating:** 5.0/5.0 stars **Reviewed by:** Mihai S. | Senior Backend Developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Spryker Cloud Commerce OS?** Fast implementation and easy to use for the frontend users **What do you dislike about Spryker Cloud Commerce OS?** Hard to understand how to overwrite the functionalities at beginning **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Spryker Cloud Commerce OS is highly modular and API-first, enabling businesses to scale horizontally and vertically with ease. Its composable architecture allows companies to add or remove components as needed, adapting quickly to changing business needs. ### 5. Takes some time to master, but it is worth then **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian K. | Head of Development Spryker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2020 **What do you like best about Spryker Cloud Commerce OS?** - Flexibility - (Total) Customizability - Scalability - Good developer-support by vendor - - Development Kit (docker/sdk) - - Documentations for integration of new features - - Community Forum for users, developers - - Developer Meetups / Hackathons - Good support team which helps with technical challenges **What do you dislike about Spryker Cloud Commerce OS?** - Complex architecture and hosting - - needs more self-service functionality (but it is on the roadmap afaik) - A little bit behind in developer comfort-features - - Missing features like "Symfony Autowiring" lead to much code for little functionality - - But external tools like IDE Plugins or GitHub CoPilot help with Boilerpalte code **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Solves complex and highly customized business-cases better in comparison to other out-of-the-box ecommerce-systems. Offers a high degree in customizablity to fit customer's needs. You can focus keep the business-capabilities you need for a project, "delete the rest" **Official Response from Samuel Pais:** > Hi Sebastian, thanks for sharing a review about our technology. Over the course of the following months, we will release a lot of improvements in terms of operating our technology and its self-service capabilities. You can definitely look forward to it. We acknowledge that sticking to our enterprise-ready coding principles might demand more development than a quick solution. Yet, by providing that stable foundation, adding more functionalities and use cases to our platform is like a breeze. Don't hesitate to share your feedback with us at any time. ### 6. Newcomer's Perspective **Rating:** 3.5/5.0 stars **Reviewed by:** Seilys I. | backend developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Spryker Cloud Commerce OS?** The flexibility and modular design, making it easy to build custom, scalable e-commerce solutions tailored to any business need **What do you dislike about Spryker Cloud Commerce OS?** A steep learning curve, especially for developers new to the platform, which can slow down initial development. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Typical e-commerce issues. ### 7. Seamless Integration and Expert Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Spryker Cloud Commerce OS?** Our experience with Spryker, guided by Arturo Eggler as our dedicated Customer Success Manager, has been nothing short of exceptional. The combination of Spryker's robust platform and Arturo's unwavering commitment has significantly contributed to the success of our project. What stands out the most is the seamless integration of Spryker into our operations. The platform's flexibility and scalability have empowered us to meet our evolving business needs. Arturo's guidance in navigating and optimizing Spryker for our specific requirements has been instrumental in our positive experience. **What do you dislike about Spryker Cloud Commerce OS?** While, like any platform, there have been occasional challenges, Spryker's support team, led by Arturo, has consistently provided prompt and effective solutions. Any minor inconveniences were swiftly addressed, reinforcing our confidence in the platform's reliability. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Spryker's Cloud Commerce OS provides a highly flexible and scalable architecture. This has allowed us to effortlessly tailor the platform to our unique needs, ensuring adaptability to changes in our business landscape and accommodating growth seamlessly. Also, Spryker's focus on Experience Management has allowed us to create highly personalized customer journeys. The platform's tools for customization and personalization have significantly improved customer engagement and satisfaction. **Official Response from Samuel Pais:** > Thank you for your review of Spryker! We are thrilled to hear that your experience with Spryker and our Customer Success Manager, Arturo has been exceptional and that the seamless integration of our platform into your operations has contributed to the success of your project. Thank you for choosing Spryker as your e-commerce solution. We are here to support you every step of the way. If you have any further questions or need assistance, please don't hesitate to reach out to Arturo or our support team. ### 8. Pros and Cons of a Robust E-Commerce Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Ari V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Spryker Cloud Commerce OS?** It is a powerful, flexible, and scalable e-commerce platform that can handle complex and individual business models and requirements. It has a modular and customizable setup that allows users to choose and integrate the features and third-party services they need. It has a growing and innovative solution that is future-proof and offers a fast time-to-market. **What do you dislike about Spryker Cloud Commerce OS?** It has a learning curve that requires technical skills and resources to master and implement. It has a higher cost and maintenance effort that may not be suitable for small or budget-conscious businesses. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** We needed a solution to extend our sales channels to cover B2B customers eCommerce needs. Also the possibility scale in the future to configurator use and punchout systems was a requirement. **Official Response from Samuel Pais:** > Hi Ari, we appreciate you writing a review about your experience with Spryker! The Spryker learning curve can be certainly steep, so we started to introduce several initiatives to provide more guides and content to everyone new to our technology. Those include our community and related hackathons (more in 2024), video-based training, expanded documentation, and more. In addition, we are revisiting our "Getting Started with Spryker" program making sure it provides everything you need to steer your business for success. Don't hesitate to get in contact with us via your Spryker contact to elaborate on your ideas to improve Spryker's product experience. ### 9. A Seamless Journey for New Users - Fast UI, Excellent Support, and a Growing Extension Marketplace. **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Spryker Cloud Commerce OS?** Efficient UI, swift performance, excellent support with responsive customer success, and ongoing efforts to enhance the extension marketplace make my experience as a new Spryker user delightful. **What do you dislike about Spryker Cloud Commerce OS?** User-friendly aspects like UI and support are commendable. However, challenges arise for non-developers in executing advanced actions (e.g., imports/exports) and renaming product SKUs, impacting overall user experience. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Spryker Cloud Commerce OS is helping solve our problem with connecting addtional brands/merchants and their separate ERP systems into one ecommerce platform for seamless operation. **Official Response from Samuel Pais:** > Hi Vincent, thanks for your feedback and for taking the time to write a review about Spryker. We appreciate it! With one of our latest releases, we greatly improved the operational experience in our technology. Alongside our newly introduced Spryker Middleware powered by Alumio, we enhanced our Exchange API! Check out the link that will take you to our documentation about the release. ### 10. The best system to express your individuality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2020 **What do you like best about Spryker Cloud Commerce OS?** 100% customizable processes with the state machine Clean architecture Nothing is impossible With PaaS+, many helpful tools are given, which help reduce project maintenance and keep the code clean. Code Upgrader Helpful community! **What do you dislike about Spryker Cloud Commerce OS?** With the given flexibility, you need more skills than running a Magento store. Documentation is not always complete. Steep learning curve but absolutely worth it. **Recommendations to others considering Spryker Cloud Commerce OS:** Get some talents to enable your Business with this great product. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** B2B multistore in 6 countries, multi factory, worldwide shipping, customer individual pricing and 23.8 trillion product variants setup **Official Response from Samuel Pais:** > Thanks for your review. We are grateful to see that our state machine is providing the agility you need to customize your processes while keeping the code clean and comprehensive. With great power comes great responsibility, so our academy team at Spryker is constantly working on courses and content to enable your teams. Our e-learning is free of charge. ### 11. Modular design for scalable e-commerce needs **Rating:** 3.5/5.0 stars **Reviewed by:** Andreas W. | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Spryker Cloud Commerce OS?** Spryker Commerce OS shows a modular design and has strong API capabilities, catering well to scalable e-commerce needs, especially in terms of complex B2B sales structures. **What do you dislike about Spryker Cloud Commerce OS?** However, initial setup complexity and less user-friendly documentation might create challenges for newcomers. Customisation demands technical expertise which may limit its accessibility for smaller teams. Generally stable, extensive customisation could lead to occasional hiccups. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Provide a customisable and scalable e-commerce B2B platform to cater to the needs of our customers while improving and extending our business model. **Official Response from Samuel Pais:** > Hi Andreas, thanks for your review - highly appreciated! We acknowledge that diving into our modern technology implies a steep learning curve. Over the last months, we kept executing several initiatives to make the onboarding easier and faster - those include our newly introduced community alongside upcoming hackathons, video-based training in our Academy, and improved documentation. Our product team would be eager to learn more about what you are still missing in our product. Feel free to get in contact with your Spryker Contact, so we can connect you with our Product Lead. ### 12. I m still learning **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Spryker Cloud Commerce OS?** The simplicity to manage products, as tecnical datas and other specificities. **What do you dislike about Spryker Cloud Commerce OS?** I feel it is very "product friendly", for other type of contents, its harder to understand what you can do pr not. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Our clients are able to buy from different dellers in one platform. ### 13. Spryker is a powerful E-Com Toolbox with a very modular setup. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Spryker Cloud Commerce OS?** - Growing fast, future-proof solution - Modular and very flexible setup - Existing modules for 3rd parties (payment, tax calculation...) - Excellent documentation available online - Nice Look&Feel of the backoffice **What do you dislike about Spryker Cloud Commerce OS?** - Default configuration of the system is not always setup in the way most ecom websites would require it, more configuration required compared to some other ecom tools. - Headless frontend (not Yves) seems to be more complex than expected as GlueAPI does not always provide all required information OOTB - While the backoffice Look&Feel is very nice, the general UX of it could be improved (less views/less clicks) - Poor Reporting/Dashboard features makes it almost mandatory to use external BI Tool even for checking basic sales data. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Global rollout of B2C webshops in different markets with different volumetry/ERPs/language. Spryker has been chosen mainly for it's modularity/flexibility (Microservices/APIs) to make it possible for our company to meet diverse specific local requirements in different countries while using a common core Ecom Platform. Our goal in using Spryker was to find a solution which can offer a good compromise between global standardization and local flexibility - all with minimal complexity and maximum performance. **Official Response from Samuel Pais:** > Your review is very welcome. Thanks for taking the time. Due to the high level of diversity within our customers' business cases and models, we decided to provide customers with a basic starting point, allowing you to customize it to your need. Yet, we will continue creating more documentation to share best practices with our customers. We also will continue closing the gap in API-ready capabilities. Finally, you can look forward to some updates on reports & dashboards later this year. ### 14. Clean and innovative, on a good way **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Supermarkets | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Spryker Cloud Commerce OS?** - clear and clean architecture - seperated modules - API ready - follows clean code principles - performance aware **What do you dislike about Spryker Cloud Commerce OS?** - mixed up code along version updates (could be commented) - longlife deprecations - deprecation markes without alternatives - longterm learning **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** - standard E-commerce shop platform - provides ootb modules for standard online shop use cases ### 15. A promising start **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Spryker Cloud Commerce OS?** Spryker has an easy user interface and it's quite simple to step in **What do you dislike about Spryker Cloud Commerce OS?** Difficult to get what are the 'out of the box' features. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Purchase service digitalization ### 16. Complex Solution with potential to become the leader in E-Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Tomislav H. | E-Commerce Director, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Spryker Cloud Commerce OS?** - The willingness to support and help their clients is second to none - Spryker cares for their client's success and invests massive effort into projects - Platform offers extreme flexibility to build whatever is needed in a relatively short time - Architecture and modularity are future-proofed when compared with other E-Commerce platforms - Developers like using concepts and technologies Spryker is based on - Spryker is regularly evolving, i.e., the academy is regularly adding new courses/trainings, Spryker App Composition Platform, etc. - If you have an experienced internal dev team composed of med/sen FTEs with detailed project plans in terms of scope/timeline/budget, then Spryker is the way to go **What do you dislike about Spryker Cloud Commerce OS?** - Almost non-existing developer community, documentation for developers often not up to date - Onboarding for developers proved to be extremely long and hard (juniors up to one year, mediors 6 months and more, seniors from 3-6 months) - Everything can be done; however you must follow the Spryker way (which sometimes is not easy to comprehend) and more than often increasing effort and prolonging the time for delivery - Best suitable for building MVPs with basic needs in terms of features/functionalities/integrations and then increasing the complexity gradually over the time; in cases when re-platforming is needed, tremendous effort has to be invested in building custom features and functionalities increasing time-to-market - Not covering complex grocery use cases (catchweight products, timeslots, logistics, integrations), a lot of OOTB features and functionalities provide basics, so they either must be developed from scratch or heavily reworked - Even though it is PaaS, internal DevOps resources are a must-have, for the majority of AWS settings read-only privileges are granted, increasing the time and effort to make changes (everything has to be done via tickets on Spryker Support Portal) - Frontend Yves is based on pure js. twig for templates and SCSS making it hard to find/hire frontend devs willing to work with that stack - Hard to upgrade to newer versions since there is a lot of modules and inter-dependencies to take care of **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Single flexible, future-proofed E-Commerce platform across multiple markets and business models that internal development teams will maintain and further build upon. Spyker Cloud Commerce OS is the foundation for E-Commerce Growth in years to follow. **Official Response from Samuel Pais:** > Thanks for your review and its level of detail. It will help us further improve our initiatives. We want to give you some feedback on some of your points mentioned. Regarding the overall developer experience, we are happy to share that we heavily invested and will further invest in our community and academy efforts alongside our documentation. You can look forward to more content that helps you build your business use cases. In addition, our roadmap includes several key initiatives addressing your current needs including frontend capabilities, DevOps, and more. Thanks again for your review and do not hesitate to contact us at any time. ### 17. Good product for complex setup but poor in basic out of the box features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Spryker Cloud Commerce OS?** The fact that it can be easily tailored to need. **What do you dislike about Spryker Cloud Commerce OS?** There is many basic ecom fetures missing that you would find from competitors products **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** We dont need to worry about the infrastructure but we are still able to modify the core product. So we get best of both worlds SaaS/On premise. **Official Response from Samuel Pais:** > We appreciate you taking the time to review your experience with Spryker. Our product team is constantly enhancing our technology, resulting in a greater set of core functionalities and capabilities. We encourage you to reach out to your corresponding Spryker contact to let us know what kind of use case you are currently struggling to create with Spryker. It's a valuable insight we are happy to incorporate into our product roadmap, making sure we enable you with the right technology to fuel your business. ### 18. Spryker the ecommerce tool for 2023 **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel O. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about Spryker Cloud Commerce OS?** We recently launched a multiregional experience with multiple warehouses and stores in the same instance of Spryker. This was initially a challenge, but with the proper guidance, we could launch on time and provide an excellent experience for our customers. **What do you dislike about Spryker Cloud Commerce OS?** Some issues have come up on the roadmap to maintain Spryker up to date; We need to plan this next year carefully and implement a consistent update approach to our backlog. We will need time from our development team to spend on this regular update.s **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Spryker is providing the backbone of our eCommerce operation. It is crucial on our success in driving revenue with consistent information flow and reliable connections to all other systems involved (Customer Service, Warehouse, Payments, etc) **Official Response from Samuel Pais:** > Thanks, Miguel for your review. It means a lot to us customers for taking the time to leave their feedback. The investment into modern commerce technology might come with a caveat of proper planning and resource management. Our academy team is your best partner to make sure your dev team is equipped with all it takes to take on those opportunities. Feel free to get in contact with your respective Spryker contact to discuss that in more detail. ### 19. Top of the line TCO, TTM, scalability, and support **Rating:** 5.0/5.0 stars **Reviewed by:** José Manuel E. | Head of Digital Commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2022 **What do you like best about Spryker Cloud Commerce OS?** Spryker's mix of composability and packaged business capabilities enabled us to build and launch an MVP in only six months with a small team. When the time came to quadruple our business in a multi-store structure, the platform's flexibility allowed us to complete the ramp-up in a couple of months. The team at Spryker is invested in our success, supporting us every step of the way. **What do you dislike about Spryker Cloud Commerce OS?** So far, we have not found any relevant roadblocks or flaws worth mentioning. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** We launched B2B digital wholesaling operations in Mexico. Our customers are mom-and-pop grocery shops, typically with pen and paper management and little to nonexistent digitization. Spryker's composability allowed us to build tailored digital experiences with which our customers can feel comfortable. **Official Response from Samuel Pais:** > We appreciate you taking the time to leave a review about Spryker, José! Seeing your business flourish within only six months, reaffirms our vision to build a technology to unlock business outcomes. Please stay an integrable part of our success by sharing your ideas and feedback with us on a regular basis. ### 20. Modular and flexible Commerce Framework **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Spryker Cloud Commerce OS?** - Flexible, modular and future-proof architecture - Provides lots of OOTB features - State machine provides lots of flexibility when it comes to customizing the OMS part - Motivated and skilled people behind the product - Smooth GoLive experience **What do you dislike about Spryker Cloud Commerce OS?** - Steep learning curve, developer experience could be improved (e.g. documentation) - Access to production system (logs etc.) needs improvement, but already on the roadmap - Hiring people with relevant experience is quite hard since the product is relatively new **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Spryker helps to build custom, non standard business models on top of a strong framework with lots of commoditized commerce features which can easily be used **Official Response from Samuel Pais:** > We appreciate your feedback. Creating sophisticated business use cases can imply a steeper learning curve, especially in the enterprise space. You can rest assured that our teams like Academy, Community, and Documentation are enhancing their efforts in the next months. Throughout the year, more self-service capabilities to enrich your experience will be released. While you are on the lookout for new members to join your team, feel free to evaluate working with one of our partners to bridge that period of time. ### 21. Implementation of a great E-commerce solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2022 **What do you like best about Spryker Cloud Commerce OS?** Great cooperation of the Spryker team, they are always there to help you. Strict architecture rule Easy to scale Very stable environment Often security updates **What do you dislike about Spryker Cloud Commerce OS?** No simple frontend features Some B2B functionality isn't easy installable for B2C Duration of deployments **Recommendations to others considering Spryker Cloud Commerce OS:** .. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** We want to grow as a business and Spryker can help us with that. **Official Response from Samuel Pais:** > Thanks for your review. We are glad to receive that valuable feedback from your end. Regarding frontend, you can look forward to some updates within the next months that will provide you with more flexibility. We value the level of compatibility between b2b & b2c use cases, yet, due to their respective nature, certain capabilities might not unveil their full potential if used in the opposite use case. We close that respective gap with each release to allow customers to expand their strategy into new business models. ### 22. Developers review **Rating:** 3.0/5.0 stars **Reviewed by:** Krešo K. | Solution architect, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Spryker Cloud Commerce OS?** - layered architecture - modular - high traffic optimized - quick startup - provided docker sdk - extensibility - tech stack somewhat up to date **What do you dislike about Spryker Cloud Commerce OS?** - modularity (coz of lots of packages upgrades are very complex and time-consuming) - poor and not up-to-date documentation - the steep learning curve for all of the developers, significantly less experienced - support sometimes is not as responsive as expected - poor support for monitoring/logging - no dedicated DevOps support for a Paas solution - default storefront uses "old" frontend technologies, hard to find frontend devs - too many layers on top of standard packages/solutions (for example, Symfony libs) - extensions by extending **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Replatforming our exisitng e-commerce solutions to standardised platform. **Official Response from Samuel Pais:** > Thanks for your review. We appreciate you taking the time to share your feedback with us. We acknowledge a steep learning curve for our technology due to its enterprise-ready nature. The high level of flexibility demands a slightly longer learning experience. To combat that and equip you accordingly, our key initiatives including Academy, Documentation, and Community provide you with more tools and access to knowledge. You can also look forward to more updates on storefront and self-service capabilities later this year! ### 23. Complex but rewarding **Rating:** 4.0/5.0 stars **Reviewed by:** Maximilian M. | Director of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Spryker Cloud Commerce OS?** Performance Out of the box features that would have taken a lot of effort to develop: e.g. agent assisted customer login Support mechanisms Strong ties to customers **What do you dislike about Spryker Cloud Commerce OS?** No clear deletion concept Certain Unfinished features e.g. discounts or dashboard in zed **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Setting up a b2b shop to suit varying user types and ersonas **Official Response from Samuel Pais:** > Dear Maximilian, thanks for your review and for pointing out in which areas we can improve to help you achieve your goals. Rest assured that we take your input seriously and our product teams are constantly working on improving our technology. If you have not done already, we encourage you to talk to your respective customer success manager to build a joint roadmap to overcome those current challenges. Whenever you see room for improvement, don't hesitate to share your ideas as well in our idea portal. ### 24. Review as a customer's lead Spryker developer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Spryker Cloud Commerce OS?** The ability to customize a decent amount of the codebases's functionality without overwriting it will probably be my favorite aspect of Spryker once it comes time to upgrade major versions. For the day-to-day side of things, the built-in code style, functionality, and structure tests are helpful in maintaining the current standards when adding new code. The built-in code generators are also a significant help, speeding up the overall pace of development. Spryker's technical support reps are also competent and responsive. **What do you dislike about Spryker Cloud Commerce OS?** As a developer who previously worked with systems such as Magento 1 & 2, the learning process and resources for new Spryker developers are substandard in comparison. What technical documentation Spryker has on its website can be old and inconsistent. The community help forum (which would typically make up for documentation shortfalls) hides messages after 90 days as it is using a free version of slack. Having all that past knowledge become inaccessible is something I would expect a competent software company to rectify. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** The customizability and flexibility of the Spryker system (as well as the wealth of additional add-ons) meant that it was easy to pair Spryker with our current systems. **Official Response from Samuel Pais:** > Thanks for your review! We appreciate you taking the time to share your experience with Spryker. Due to the pace of our platform development, documentation, and the overall developer experience were not on par where we want it to be. To provide you with the best experience, we are happy to share that those two topics are on our priority list for the upcoming months. Alongside our academy offering, which adds new course material regularly, we are confident to bring everyone up to speed in no time. Regarding our community, we made a strategic investment that will bring our community initiative to the next level including better aggregation of content and federated search across our other sources. Stay tuned for more! ### 25. Digital Commerce PaaS service, supporting various e-commerce use-cases, in a comprehensive package **Rating:** 4.5/5.0 stars **Reviewed by:** Akis H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Spryker Cloud Commerce OS?** Supports multiple e-commerce use-cases, such as B2C and Marketplace Enterprise-grade architecture, API-first Scalable Cloud-based offering Clear onboarding process **What do you dislike about Spryker Cloud Commerce OS?** Steep learning curve for PHP developers who are not exposed to entrprise architecture principles (e.g. like Java EE) Lacks in certain key funcional areas, especially in Marketplace module **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Provides a solid e-commerce platform, which can be extended to meet our specific functional requirements and can scale according to meet our needs **Official Response from Samuel Pais:** > Thank you for your review, Akis. We acknowledge that due to its enterprise-ready nature, our technology has a steeper learning curve. Yet, to flatten that accordingly, our Academy, Documentation & Community team will extend their resources to equip you with everything you need. We also recommend working with partners in our network to further accelerate your business strategy. Feel free to contact us at any time. ### 26. Spryker is an incredibly flexible platform that can meet the needs of complicated business processes **Rating:** 4.5/5.0 stars **Reviewed by:** Jared T. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2022 **What do you like best about Spryker Cloud Commerce OS?** Using Spryker, we can develop to our exact complex specifications while having the ability to replicate the marketplace for future business applications. The modular infrastructure gives us confidence that we will never need to rebuild from scratch again. **What do you dislike about Spryker Cloud Commerce OS?** Spryker typically relies on 3rd party systems to be integrated for robust functionality. If you are relying on out-of-the-box features for a majority of the solution, then Spryker may struggle to meet all of your business requirements. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** We are using Spryker for its multi-vendor functionality and ability to replicate the store front and cross borders with ease. This is core to our growth strategy and something Spryker handles natively. **Official Response from Samuel Pais:** > Thank you for sharing your thoughts on Spryker with us. We're glad to hear that the platform's flexibility and modular infrastructure have been valuable for your complex business needs. Regarding your feedback on third-party integrations, we understand that the Spryker ecosystem relies on a range of solution partners to provide additional functionality and integrations with external systems. However, our team works closely with each partner to ensure that they meet our high standards of quality and performance. There are a lot of things you can look forward to that the teams will share within the next months. ### 27. Scalable System for complex business requirements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Spryker Cloud Commerce OS?** Spryker makes it easy to manage out of the box as well as individually implemented features and the back end is easy to handle for any user. **What do you dislike about Spryker Cloud Commerce OS?** Implementing new and individually developed features is a not-so-easy task and may require a lot of know-how and development resources. Also, the decision between concrete products or variants when it comes to the way the assortment is displayed has a huge impact on how the search works - and it does not work properly or as expected when you go for variants which is a must for a wide and/or deep product range in order to keep the assortment clear. So the search is a big pain point thet needs to be optimized urgently. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Speeding up the shopping experience in a B2B environment and helped us going a step further in digitalization **Official Response from Samuel Pais:** > Thanks for your review. We acknowledge that our technology due to its modern nature can have a daunting learning curve. Yet, our academy team has established multiple courses and e-learning programs to provide everyone with relevant guidelines and best practices regardless of stage. We enhanced our search engine by replacing it with Open Search, which comes into play in our cloud solution. In addition, we rely on our technology partners like Algolia to provide you with the best search engine capabilities from a best-of-breed standpoint. Our latest SDK development provided additional convenience regarding code upgrader, helping everyone make the most out of our technology. Our product team would be glad to talk to you to understand your current challenges further. Please don't hesitate to get in contact with us via your respective Spryker contact. ### 28. During the selection process, Spryker was responsive and provided the best solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Weston B. | Manager of Web Development, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Spryker Cloud Commerce OS?** The modularity of Spryker makes it a good choice for business. It makes it easy to turn features on and off. Compared to other competitors, the tech stack is more modern, which makes maintenance and security risks more manageable. The documentation is very thorough. The implementation went quickly and smoothly. The Spryker team was able to quickly develop to the needs of our company and handle last-minute changes. Sprykers's communication during the project was amazing. They were responsive and I never felt we were waiting for answers. **What do you dislike about Spryker Cloud Commerce OS?** Modularity is a double-edged sword. Although Spryker has a lot of OOTB features, you're usually going to have to integrate with many systems. Each of these touchpoints is a point of failure. In addition, the US market is still relatively new for Spryker which required us to decide best-practice in some areas. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Modernizing and enhancing our current shopping cart experience. Having Spryker be the integrator has helped with development as no one knows their product better. **Official Response from Samuel Pais:** > We appreciate your honest feedback on the limitations of modularity and the potential for integration issues. At Spryker, we strive to provide a balance between out-of-the-box features and the flexibility to integrate with other systems. We understand that every business has unique needs and are committed to providing the support and guidance necessary to navigate these challenges. ### 29. short-term experience about Spryker operations and quality assurance **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Spryker Cloud Commerce OS?** Spryker seems to have a flexible architecture concept compared to further vendors in the market. Agile team spirit visible in the quite new Spryker teams. **What do you dislike about Spryker Cloud Commerce OS?** Architecture: PHP and Codecpetion test framework as preferred programming language blocks recruitment of resources from the market. Some code refinements still needed to ensure hollistic, multi-variant country implementations. Operations and QA: PaaS solution still needs improvements in monitoring (esp. performance monitoring). Offered operation services are quite at the beginning. Experts for Spryker operations in IT market are limited which avoids handovers to further implementation partners. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Implementation of click and collect retail business. **Official Response from Samuel Pais:** > Thanks for your review. We decided for codeception as it fits the overall language and design philosophy of our application and technology, yet we encourage every user to apply their preferred testing framework if needed. To mitigate the potential knowledge gap due to the modern architecture of our solution, we increased our efforts that include more learning & documentation material plus training for our partners. In addition, our community team has been extended to create more p2p exchange and knowledge transfer over the next months. Keep the feedback coming and feel free to get in contact with us via your respective Spryker contact. ### 30. Knowledgeable, experienced and approachable **Rating:** 4.5/5.0 stars **Reviewed by:** Lisette W. | Head of IT, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Spryker Cloud Commerce OS?** State-of-the-art, easy to use and not difficult to maintain. Documentation is available. **What do you dislike about Spryker Cloud Commerce OS?** There is not something I don't like. It seems pretty good. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** The problem Spryker Cloud Commerce is solving is the connection of our end users with the backend ERP system. The benefits are twofold; one advantage is a better client experience because the ERP system is slightly user-unfriendly. The other is that the Spryker platform will handle the business logic instead of the backend system, thus relieving some of the performance pressure of the Netsuite system. **Official Response from Samuel Pais:** > Thanks for your review, Lisette. We are happy to hear that our solution meets your expectation to help your business grow and achieve its desired outcome. Please let us know at any time how we can be of help. ### 31. Modern eCommerce Solution for Start-Up **Rating:** 4.0/5.0 stars **Reviewed by:** Colin T. | Director. CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Spryker Cloud Commerce OS?** Future proof architecture will continue to evolve with our business needs and shouldn't require replacing **What do you dislike about Spryker Cloud Commerce OS?** Being a reasonably new eCommerce solution, some integrations with common platforms are entirely new grounds for Spryker **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Ability to replicate future instances of marketplaces with relatively low cost to implementation was very attractive for us **Official Response from Samuel Pais:** > Thanks for your review, Colin. It means a lot to us you taking the time. It's great to see that our solution makes you future-proven for your business needs while providing a greater level of agility. Our modern and innovative solution is constantly improving, while certain integrations might be missing, we strongly recommend staying in close contact with your respective Spryker team to not miss out on upcoming capabilities. Let us know if something specific is on your roadmap we shall consider. ### 32. Experience with Spryker Commerce OS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Spryker Cloud Commerce OS?** Modern, cloud native architecture; individual features can be easily added to existing core **What do you dislike about Spryker Cloud Commerce OS?** Maturity of the PaaS platform and overall support **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Providing a solid core architecture so that project team can mainly focus on business requirements and start quickly to develop new features **Official Response from Samuel Pais:** > Thanks for your review! We would be happy to further understand how we can support your endeavor with Spryker, yet we gladly share a few words regarding your valid statements. Our support strategy consists of multiple pillars including our support unit, our academy team plus our community initiative, and more. We aim to provide an environment in which every user and stakeholder can find solutions to their challenges. That can be issuing a ticket, taking a course, or asking within our growing community. Cloud operations and its self-services are on top of our minds to create an even more robust PaaS platform for your business. The upcoming months will contain updates making you more autonomous in your daily business alongside our technology. We recommend checking the linked source regularly for updates from our team. In addition, feel free to get back to your Spryker contact if your have more questions. ### 33. Best in class eCommerce solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike V. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Spryker Cloud Commerce OS?** The flexibility to extend and customize the system to your particular needs. The solution is very elegant and well thought out. **What do you dislike about Spryker Cloud Commerce OS?** Honestly, now much to complain about but some things to keep in mind are since this is an enterprise-level platform, you will need a team, plan and know what you are getting into. Be prepared to have good partners with other e-commerce solutions such as search, personalization, BI, Loyalty. etc. Since Spryker is a newer platform, the integrations ecosystem is not there yet, although this is being addressed with the new Spryker App Orchestration Platform. **Recommendations to others considering Spryker Cloud Commerce OS:** Have a great internal engineering team or partner with a fantastic SI. As mentioned above, some things to keep in mind are since this is an enterprise-level platform, you will need a team, plan and know what you are getting into. Be prepared to have good partners with other e-commerce solutions such as search, personalization, BI, Loyalty. etc. Since Spryker is a newer platform, the integrations ecosystem is not there yet, although this is being addressed with the new Spryker App Orchestration Platform. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** We are doing a major platform migration with Spryker, going from a custom legacy monolithic system to a new headless composable solution. The Spryker system allows us to build our own components that are specific to our industry. **Official Response from Samuel Pais:** > Hi Mike, thanks for your review and for sharing your best practices with others to achieve their respective goals with Spryker. If there's anything in the future we can help you with, let us know and share any ideas and wishes for improvement via our idea portal. ### 34. Hard learning curve that paid off 100% **Rating:** 5.0/5.0 stars **Reviewed by:** Jose V. | Head of Engineering, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Spryker Cloud Commerce OS?** The software architecture based on a modular monolithic is really well designed. There is a healthy community in Slack keen to help you anytime. **What do you dislike about Spryker Cloud Commerce OS?** As an OSS, sometimes it is not that easy to contribute with your own changes/fixes/improvements. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** It's the core of our e-commerce webshop. **Official Response from Samuel Pais:** > Thanks for your feedback and review, Jose. We are happy to see you being part of our vibrant community and contributing to it with your knowledge and insights. Although we thrive to serve each individual business needs in the best way, some things might be limited while our team is working on improving them. So, please let us know when you come across something we shall know while we update you and our customers about things you can look forward to. ### 35. Great consultance, support, williness to succeed are the biggest values for Spryker. **Rating:** 5.0/5.0 stars **Reviewed by:** Fernanda G. | Commercial Excellence, Customers & Strategy Senior Manager for ZF South America, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Spryker Cloud Commerce OS?** Flexibility, customer orientation, system support, functionalities out of the box. **What do you dislike about Spryker Cloud Commerce OS?** No office in South America, no local support in Brazil. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Connecting the inventories of our customers to offer a market place for the Workshops, improving the product availability. **Official Response from Samuel Pais:** > Hello Fernanda, thanks for the time you invested into writing this review. Highly appreciated. We are aware that meeting the local requirements of our customers is a priority. Therefore our strategy includes working with a strong ecosystem of partners to extend our footprint onto a global scale. Yet, your feedback has been actively shared with our product team and will be considered in our development efforts. Don't hesitate to contact us at any time. ### 36. Spryker support our digitalization journey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Spryker Cloud Commerce OS?** Good set of feature OOTB system feels future ready and supports us in building up what we need. **What do you dislike about Spryker Cloud Commerce OS?** Sometimes more flexibilirty would be good. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Digital order possibilities for our customers that will make more time for other task in our order management team. **Official Response from Samuel Pais:** > Thanks for your review. We appreciate your affirmation of our vision, of creating a composable commerce platform that provides you with the capabilities to flesh out and enhance your commerce ambitions. In terms of flexibility, we would be happy to learn more about what things in particular you envision. Feel free to reach out to your Spryker contact, so we can learn from your experience with our technology. ### 37. The best e-Commerce Platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Giovanni P. | Technical Lead eBusiness, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Spryker Cloud Commerce OS?** - Architecture - Modularität - Composability - Communication **What do you dislike about Spryker Cloud Commerce OS?** - UX/Frontend - Speed of bugs correction - Support Portal - Documentation - Little focus on B2B context **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** - Reduce time to market - Create internal/operational efficiencies - Drive innovation **Official Response from Samuel Pais:** > Dear Giovanni, thanks for taking the time and sharing your review. If you need additional support, let us know. Don't miss out on sharing your ideas as well in our product ideation board. ### 38. An innovative commerce system with some weaknesses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Spryker Cloud Commerce OS?** + Code quality + Modularity + APIs + Customer Success + Scalability **What do you dislike about Spryker Cloud Commerce OS?** - Price intensive - Bug fixing takes a long time - Bad documentation (especially new features) - A lot of B2B functions incomplete **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** We use Spryker as our e-commerce solution and customer frontend. We have very extensive product data (3 million SKUs, 8 million images, 60 million technical attributes, etc.) and a use lot of APIs. **Official Response from Samuel Pais:** > Thanks for your review. Although the appearance of a bug disturbs your workflow, we can affirm that we are constantly improving our bug-fixing procedures and monitoring their overall response & resolution time of them. Over the last months, we also introduced more material to let users self-serve themselves, those include our academy initiative, newer documentation entries, and the community platform. We encourage you to contact us any time, as our product team would be happy to further elaborate on your feedback. ### 39. Implementation of the Spryker Cloud Commerce OS for our B2B-onlineShop **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander V. | Product Owner e-Commerce, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Spryker Cloud Commerce OS?** The decision for Spryker Commerce OS was that it provides a complete eCommerce package that can be customized to our needs. Further, it comes with a wide range of standard features that are ready to use in different business scenarios (B2B, B2C, Marketplace). We decided to use SCCOS and were thrilled how fast and performant our customization and extensions were and are provided and available in the environment. Translated with www.DeepL.com/Translator (free version) **What do you dislike about Spryker Cloud Commerce OS?** So far, we have not had any major issues with the implementation and customization of the platform. The implementation speed of new developments was lengthy in some areas, but the result then met the requirements. we look forward to adding more features in the future. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Unified way of product delivery for BO and frontend (StoreFront). Better searchability, filtering and findability (SEO) of our sales products and product families. Relief of the internal IT system landscape through SCCOS. **Official Response from Samuel Pais:** > Thanks for your review, Alexander. It's part of our commitment to provide our customers with the needed capabilities and advanced ease of implementation to shorten the time to market! We are thrilled to see your progress. For additional support, feel free to check out our free e-learning content at our academy via the link. ### 40. Spryker is a great headless E-Commerce solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Spryker Cloud Commerce OS?** I like that the Spryker platform is divided into lots of different modules and that each of them can be updated individually based on the individual needs. Their support is great and really quick. On every level the communication is proactive and they always have an open ear for improvements. Spryker makes it easy to build individual customization on top of the out-of-the-box features. **What do you dislike about Spryker Cloud Commerce OS?** I dislike the mostly missing global approach. Spryker backoffice can not out-of-the box handle proper separation into different countries/roles. Also, the master data import is quite challenging. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** We have a great partner with Spryker and the platform helped us build a great e-commerce platform. With Spryker being headless, we could maintain our corporate look in the frontend/UI, while still making use of Sprykers capabilities. **Official Response from Samuel Pais:** > Dear reviewer, thanks for taking the time and sharing your experience with the community. We are glad to see that Spryker is enabling you to reach your strategic business goals! Regarding master data and internationalization, feel free to add any additional feedback and ideas to our ideation board to let our product team know what matters to you! ### 41. Very cooperative partnership with a customer centric solution! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Spryker Cloud Commerce OS?** Spryker provides all necessary functionalities and gives us the freedom to expand as needed. Spryker is a service and solution-oriented company with a very good direct communication. **What do you dislike about Spryker Cloud Commerce OS?** The Spryker backoffice solution could be a bit better. I would like to have a some more functionality in the standard package. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** With Spryker we allow our customers to buy our products online and use the self-service area, without making calls or writing emails. A lot of time is saved for the customers. **Official Response from Samuel Pais:** > We're happy to hear that our platform is helping you save time and provide a better experience for your customers through self-service options. If you have any additional feedback or suggestions, please don't hesitate to reach out to our teams. We appreciate your partnership with us and look forward to continuing to provide a customer-centric solution for your business. ### 42. Exceptional procurement and scoping process! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Spryker Cloud Commerce OS?** Our company is in the midst of a large-scale digital transformation with a lot of different software vendors at play. The Spryker pre-sales team offered exceptional strategic advice and brought in their solution architect to not only scope the Spryker solution but also work through a capability mapping exercise and integrations with the other vendors. They were open and honest with us throughout the process and were a very friendly team to work with. We see them being great long-term partners. **What do you dislike about Spryker Cloud Commerce OS?** Not a lot to say in this box...they were great. The only limitation we had was that to manage the product internally we will need to recruit/contract a PHP developer, which is easily manageable. **Recommendations to others considering Spryker Cloud Commerce OS:** Do it, it's worth it. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** We are solving 3 key problems with Spryker: 1. Taking some of the processing load off our ERP system, Netsuite, to speed it up 2. Handling the complexities of a franchise system to enable us to accelerate our digital presence into eCommerce 3. Deliver a highly customized Point-of-Sale system that we were not able to achieve from the many vendors we assessed **Official Response from Samuel Pais:** > Thank you for sharing your positive experience with Spryker Cloud Commerce OS. We are thrilled to hear that our pre-sales team offered exceptional strategic advice and went above and beyond to work through a capability mapping exercise and integrations with other vendors. We are confident that the benefits of using Spryker Cloud Commerce OS will far outweigh this limitation. Our team is always available to provide guidance and support as you onboard a new developer, and we look forward to continuing to work with you as your business grows. ### 43. Best in class for composable e-commerce platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Spryker Cloud Commerce OS?** Excellent PaaS Plattform! Outstanding support. Great functions alread out of the box. Fast time to market. **What do you dislike about Spryker Cloud Commerce OS?** There is not much to complain. Maybe that the company is in the starting phase. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Increase of sales revenue and lifting our plattform to a modern next level architecture. PaaS gives us the foundation to scale quickly. **Official Response from Samuel Pais:** > Thanks for your review. It's great to see how our solution is providing you with the value you looked forward to. Please don't hesitate to share your needs and ideas with us at any time. Your feedback helps us improve our technology. ### 44. Spryker Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Spryker Cloud Commerce OS?** The flexibility and customization is great. **What do you dislike about Spryker Cloud Commerce OS?** The Search is not very good. However, the settings for the filters are not intuitive and very difficult to adjust. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Its very good that we can connect many different Systems with spryker. So we can get the best possible out of all systems **Official Response from Samuel Pais:** > Thanks for your review, we appreciate you taking the time. We made some changes to our search engine by switching to Open Search. In addition, our best-of-breed philosophy evolved into a strong network of technology partners, including Algolia, a leading player in search use cases. Make sure to get directly in contact with us via your Spryker contact, our product team would be glad to capture more of your experience with our technology. ### 45. Spryker offers a great platform with an amazing team to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather F. | Data Analyst Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Spryker Cloud Commerce OS?** During the presentation phase, I was impressed by Spryker's OS architecture and how well documented everything was. From a technical standpoint, I could see exactly how data and integrations flowed. The crew we met and will ultimately get to work with is another big reason we chose Spryker. Communication is top-notch and a great group to work with. We always enjoy it when Spryker is on premise. **What do you dislike about Spryker Cloud Commerce OS?** We are in the very early stages of implementation and so far I have not seen any downsides or dislikes. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Our MVP is to update our cart functionality, but ultimately have a better buying experience for all of our customers and accounts. Some benefits with Spryker are working directly with Spryker and not a consulting firm, the ability to update certain features without having to do everything, and their project management style being easily adaptable. They know what they are doing and do it well. ### 46. Great e commerce OS product **Rating:** 4.5/5.0 stars **Reviewed by:** Steve M. | P, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Spryker Cloud Commerce OS?** Readily availble out of the box featurre **What do you dislike about Spryker Cloud Commerce OS?** Readily available out of the box features . Ease of customizing the features based on business requirements. **Recommendations to others considering Spryker Cloud Commerce OS:** Great e-commerce engine to use while building your Digital Platform. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Spryker OS is able to solve most of our B2B-related commerce issues. Ensuring product structure mapping and ensuring our core business requirements are implemented with ease **Official Response from Samuel Pais:** > Thank you for sharing your positive experience with Spryker. We're glad to hear that our solution enables you to tackle all related b2b commerce challenges. ### 47. Experience with Spryker Commerce OS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Spryker Cloud Commerce OS?** modern archtitecture, modern concept to implement additional functionalities **What do you dislike about Spryker Cloud Commerce OS?** Scalability maturity (as Spryker is a relatively new System), Support **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** offering a global PaaS software **Official Response from Samuel Pais:** > Thanks for taking the time to leave a review about your experience with Spryker. We understand that growing and scaling with a modern tech stack like ours can be challenging from time to time, so we heavily invest in proper documentation and additional services provided by our business consulting and customer success teams. Feel free to reach out to your contact at Spryker if you need extra help and leave your ideas on how we can improve via our ideation portal. ### 48. A very lucrative solution that offers a lot of flexibility and features. **Rating:** 4.5/5.0 stars **Reviewed by:** Codrut O. | PHP Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Spryker Cloud Commerce OS?** It brings a lot of modularity and also a clean architecture that ensures good practices. **What do you dislike about Spryker Cloud Commerce OS?** The learning curb is a bit too steep for newcomers but after a few months of actively using it, it becomes easier to learn and adapt to it. **Recommendations to others considering Spryker Cloud Commerce OS:** Be very organized. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** Big data handling. **Official Response from Samuel Pais:** > Hello Codrut, thanks for your review. Regarding the learning curve, we highly recommend checking out our academy offering to learn more on how to leverage Spryker to the fullest. ### 49. Spryker is the go-to solution for enterprise needs especially in b2b **Rating:** 4.0/5.0 stars **Reviewed by:** Dustin R. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Spryker Cloud Commerce OS?** The following benefits of Spryker have proven to work for us: - Strict architecture rules facilitate flexible provisioning of dev resources - Feature development close to the market and customer requirements - Close and successful cooperation between Spryker as vendor and us as solution partner **What do you dislike about Spryker Cloud Commerce OS?** The following disadvantages of Spryker have shown up for us: - Complex architecture may require longer onboarding times - E-commerce standards as usual with other store systems partly not available (but of course Spryker is not an out of the box solution) **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** As an e-commerce integrator, we advise customers from a wide range of industries, in both B2B and B2C contexts. Spryker enables us to meet the increasing demand for sophisticated store solutions with the store system as a central link between various special systems, partly standardized and thus efficient. ### 50. Spryker Cloud Commerce OS - flexible platform for MVP approaches & complex business scenarios **Rating:** 4.0/5.0 stars **Reviewed by:** Torsten W. | Team Lead / Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Spryker Cloud Commerce OS?** On the one hand, Spryker provides a wide range of standard features & business scenarios (B2B, B2B, marketplace) for instant usage. On the other hand, it is open and flexible to adapt and to implement custom & extraordinary things on top, making use of the headless and API-first approaches. **What do you dislike about Spryker Cloud Commerce OS?** Spryker provides standard frontends out of the box, but its adaptability is limited, and depending on given business requirements implementing custom frontends is required. **Recommendations to others considering Spryker Cloud Commerce OS:** If you are interested in Spryker, get as early as possible in contact with Spryker or Unic as a solution partner so that we can help you get your questions about Spryker answered as quickly as possible. We are happy to support. **What problems is Spryker Cloud Commerce OS solving and how is that benefiting you?** You can realize different business scenarios using Spryker as one single backend for all transactional processes. ## Spryker Cloud Commerce OS Discussions - [What is Spryker Cloud Commerce OS used for?](https://www.g2.com/discussions/what-is-spryker-cloud-commerce-os-used-for) - [View Spryker Cloud Commerce OS pricing details and edition comparison](https://www.g2.com/products/spryker-cloud-commerce-os/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A27%3A43+-0500&secure%5Bsession_id%5D=b8fab1b5-2c9b-42c9-afed-d7b0af3cf07b&secure%5Btoken%5D=86be3488085d4b6578ef6c915b4bee7938325a1e29e2336cf6a67d2f89564912&format=llm_user) ## Spryker Cloud Commerce OS Features **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Spryker Cloud Commerce OS Alternatives - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,912 reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - 4.0/5.0 (571 reviews) - [commercetools](https://www.g2.com/products/commercetools/reviews) - 4.6/5.0 (14 reviews)