This software is straightforward to use and makes it easy for us to locate data using its dashboards. The AI features are also very helpful and add significant value to our experience. Review collected by and hosted on G2.com.

The search feature could use some improvement, especially when handling large amounts of data—a more robust search function would be very helpful. Additionally, there are times when the numbers on the dashboard or in certain sections do not load properly. This is another area that could be enhanced. Review collected by and hosted on G2.com.

I use Sprinklr Social to manage my company's social media profiles, and I really like how robust the tool is with its automation capabilities. The scheduling feature is very important to me, along with its ability to sync with social media platforms. Sprinklr Social also helps us analyze metrics and organize posts effectively to drive insights. Review collected by and hosted on G2.com.

I'm not too impressed with the AI listening functionality; it seems okay but we haven't used it a lot because the listening dashboard is hard to dissect. Also, reliability for consistent data isn't great as it seems to fluctuate and keeps pulling in so many different metrics. The initial setup of Sprinklr Social was also complicated. Review collected by and hosted on G2.com.

I like that Sprinklr Social makes it easy to plan content and tag posts on any social network. It helps us monitor data with combined and detailed analytics of the audience's interest across multiple social media platforms, especially in campaigns. I also find the initial setup super easy. Review collected by and hosted on G2.com.

The UI is a bit boring and needs to be more interactive. There are too much cluttered tabs, fewer tabs would provide more clarity. Review collected by and hosted on G2.com.

Sprinklr Social is an impressive platform for managing all of our social media marketing activity. It allows us to schedule, post, engage with followers and report across all our social channels. Review collected by and hosted on G2.com.

While Sprinklr offers a range of features suitable for most businesses, the platform is complex, which can lead to a steep learning curve for new users. This is soemthing to consider if you only require basic social media management capabilities. Review collected by and hosted on G2.com.

Having most of the native social media features functional on the Sprinklr interface is a real advantage. It secures governance and account access, and allows for managing all activities in one place (writing with or without AI, publishing, content sponsorship, moderation, reporting). Review collected by and hosted on G2.com.

Sometimes certain uses are complex to implement (configuration) and require the help of support (or a specialized agency - subcontractor). Review collected by and hosted on G2.com.

I like the capability of Sprinklr Social to post to multiple locations at once, which saves us a lot of time since it would otherwise take hours to post to all the social media pages individually. I also find the social listening feature valuable. Review collected by and hosted on G2.com.

It's not user friendly, our accounts keep deactivating, it sometimes gives weird errors, and building reports is clunkier than I would like it to be. The UX just isn't very good, some of the things are not labeled the way you'd expect. It was pretty difficult to set up initially. Review collected by and hosted on G2.com.

I appreciate the reliability and the diverse features of Sprinklr Social, as it allows us to consolidate all our needs into one tool. We particularly use the Editorial Calendar for an overview of our posts, the tagging of topics to structure our content meaningfully, and the ability to prepare reports easily for the management board using the Presentations Tool. Review collected by and hosted on G2.com.

Partially, it would be desirable to integrate even more platform features into Sprinklr. This often fails due to the connection via the API. Review collected by and hosted on G2.com.

I appreciate the ability to manage all channels from a single platform with Sprinklr Social, avoiding content dispersion and long publication times. The insightful data is particularly useful, transforming performance into concrete information that helps me understand what works best, allowing me to optimize strategies and content. This makes Sprinklr Social a truly valuable tool for working efficiently and strategically. Review collected by and hosted on G2.com.

Probably the interface could become increasingly user-friendly, graphically speaking. Review collected by and hosted on G2.com.

Sprinklr offers a wide range of features and brings together all the functions for different areas into a single tool, which also makes collaboration with other teams much easier. Review collected by and hosted on G2.com.

Example: A metric has a different name in Data Source A than in Data Source B – this is very confusing. The UI is, in places, very outdated and confusing. Unfortunately, some features offered by competitors are not available in Sprinklr. Review collected by and hosted on G2.com.

Onboarding process, clearer processes, API compatibility, and smooth execution Review collected by and hosted on G2.com.

Pricing is a bit too much.

Even support costs money. Review collected by and hosted on G2.com.