Generated from real user reviews
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Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you like about Sprinklr Social?
I use Sprinklr Social to upload and publish content, track metrics in a consolidated place, and understand reporting for everything we post. It's real
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Quality tool, some room for improvement on optimizing content for each platform"
What do you like about Sprinklr Social?
The link in bio feature is very elegant and user friendly. Being able to post across multiple platforms at once is very helpful and the primary reaso
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Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you like about Sprinklr Social?
I use Sprinklr Social to upload and publish content, track metrics in a consolidated place, and understand reporting for everything we post. It's real
Ana K.
Small-Business (50 or fewer emp.)
5.0/5
"Great tool for managing social and customer care"
What do you like about Sprinklr Social?
Sprinklr Social helps our team stay organized by bringing customer messages, comments, and mentions together in one place. It makes managing conversat
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Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you like about Sprinklr Social?
I use Sprinklr Social to upload and publish content, track metrics in a consolidated place, and understand reporting for everything we post. It's real
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Quality tool, some room for improvement on optimizing content for each platform"
What do you like about Sprinklr Social?
The link in bio feature is very elegant and user friendly. Being able to post across multiple platforms at once is very helpful and the primary reaso
See Related User Reviews
Nareg K.
Enterprise (> 1000 emp.)
4.5/5
"Powerful all-in-one social management tool with a learning curve"
What do you like about Sprinklr Social?
I like that Sprinklr Social keeps making it easier to manage different parts of social media in one place. The reporting and monitoring features feel
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Strong integrated Platform for Social Media Management"
What do you like about Sprinklr Social?
Team at sprinklr is making sure we utilize the platform to a high degree. It covers the entire social media content workflow from ideation and editori
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Jody L.
5.0/5
"The 'Swiss Army Knife' of Social Engagement"
What do you like about Sprinklr Social?
I like that Sprinklr Social can truly provide an omni-channel experience. The support is also stellar—from sales and implementation to ongoing profess
Anisha V.
Enterprise (> 1000 emp.)
4.5/5
"Scalable and Customizable, but AI Needs Improvement"
What do you like about Sprinklr Social?
I like that Sprinklr Social is scalable and customizable to some extent. It helps set global processes, which is key for maintaining global compliance
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Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you dislike about Sprinklr Social?
Sprinklr Social is so robust that setting it up is a whole job in itself. Even after using it for over two years, there are still parts of it that are
Ana K.
Small-Business (50 or fewer emp.)
5.0/5
"Great tool for managing social and customer care"
What do you dislike about Sprinklr Social?
At this time, I don’t have any specific improvements to suggest. Sprinklr Social continues to provide the tools and features our team needs to effecti
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Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you dislike about Sprinklr Social?
Sprinklr Social is so robust that setting it up is a whole job in itself. Even after using it for over two years, there are still parts of it that are
Nareg K.
Enterprise (> 1000 emp.)
4.5/5
"Powerful all-in-one social management tool with a learning curve"
What do you dislike about Sprinklr Social?
It still has a bit of a learning curve, especially for new users. Some features can feel buried in menus, so making the navigation simpler or adding m
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you dislike about Sprinklr Social?
Sprinklr Social is so robust that setting it up is a whole job in itself. Even after using it for over two years, there are still parts of it that are
Nareg K.
Enterprise (> 1000 emp.)
4.5/5
"Powerful all-in-one social management tool with a learning curve"
What do you dislike about Sprinklr Social?
It still has a bit of a learning curve, especially for new users. Some features can feel buried in menus, so making the navigation simpler or adding m
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you dislike about Sprinklr Social?
Sprinklr Social is so robust that setting it up is a whole job in itself. Even after using it for over two years, there are still parts of it that are
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Strong integrated Platform for Social Media Management"
What do you dislike about Sprinklr Social?
Easier connectivity to make data available and connect Sprinklr with the existing AI landscape.
See Related User Reviews
Shruti D.
Mid-Market (51-1000 emp.)
5.0/5
"Feature Rich Social Platform That Keeps Getting Smarter"
What do you dislike about Sprinklr Social?
Sprinklr Social offers a lot of powerful features, but it can sometimes feel a bit overwhelming for new users. A simpler interface and faster performa
Victoria A.
4.0/5
"Streamlined Campaign Management and Reporting"
What do you dislike about Sprinklr Social?
It's a complex system, learning it takes some time, but with support and practice it gets much easier.
The use an AI is really getting better and smarter. Review collected by and hosted on G2.com.
We could use more languages being implemented in the AI automatic Alt-text and captions generation. Review collected by and hosted on G2.com.
We really like the range of options on services that Sprinklr Social provides, and the fact that they quickly develop and adapt to new social media networks as they arise. We also like the reporting aspects and the depth of the tool. Review collected by and hosted on G2.com.
It's complex and lengthy to set up and configure. It requires the help of managed services, making it quite complex. Maybe Sprinklr Social could provide more training or make the tool more intuitive. Review collected by and hosted on G2.com.
I like the consolidation of many services into one platform/tool with Sprinklr Social. It helps with social analytics, URL shortening, and social listening, and consolidates social performance for our owned channels and platforms. Review collected by and hosted on G2.com.
The largest challenges we have had is with the support team. Our current Managed Services group is not as involved or experienced. We have had many instances where the team does not know how to use the tool and our open tickets seem to get lost. We expect a level of expertise from our team. The setup of Sprinklr was very tough. The change management was difficult. It felt very much like the team was going through a check list for training, but was not specific to the team's needs. Review collected by and hosted on G2.com.
What I like best about Sprinklr Social is how much time it saves us on reporting. At Sky Sport we use it across all social media channels and it allows us to access reports very quickly, work with clear and reliable data, and make better decisions based on real insights. Review collected by and hosted on G2.com.
Overall the tool is excellent and only small details could be improved. For example it would be helpful to have better options to filter or search for comments by specific usernames to more easily find user interactions under our posts. Review collected by and hosted on G2.com.
I use Sprinklr Social for Ads Reporting, Publishing, Social Reporting, Employee Advocacy, and Ads Benchmarking. I appreciate that Sprinklr provides a holistic reporting solution, allowing me to see performance across multiple channels and benchmark them against each other. I like that it is a unified solution that gives me the full picture of our social activities. Creating dashboards is also a feature I enjoy because it allows me to create customized data visualizations for different teams and stakeholders. Review collected by and hosted on G2.com.
Usability is a challenge for me. Creating new widgets and dashboards is not always intuitive, which means there's a significant learning curve to getting familiar with navigating the platform. Review collected by and hosted on G2.com.
Aggregate dashboard of organic and paid social performance and social listening. Review collected by and hosted on G2.com.
Sometimes the lag time may take longer than expected to be reflected in dashboards. Review collected by and hosted on G2.com.
I really like how Sprinklr Social streamlines all social media platforms into one tool. It's a great platform and makes managing social media much more efficient. The initial setup was very easy too. Review collected by and hosted on G2.com.
Nothing major. It’s just that, on very rare occasions, it disconnects on its own. Review collected by and hosted on G2.com.
Reliability, functions, analytics, and regular updates. Review collected by and hosted on G2.com.
I think it's quite expensive. But also extensive. Review collected by and hosted on G2.com.
The ability to monitor all activities, posts, and interactions across my company and teams on every social channel from a single, centralized platform. Review collected by and hosted on G2.com.
I dislike that Sprinklr is built around modules that are often not properly integrated. In particular, Unified Metrics is a weak analytics implementation that forces clients to spend countless hours understanding, configuring, and maintaining processes and dashboards. Review collected by and hosted on G2.com.
I like the ease of use of Sprinklr Social, which simplifies getting the whole company involved in marketing the right content. I also appreciate the leaderboard of top people at the company and the great information it provides. The initial setup was simple from an end user's perspective. Review collected by and hosted on G2.com.
I have yet to find something Review collected by and hosted on G2.com.