SpotOn Reviews & Product Details

What I like best about SpotOn is the customer service. Whenever we've needed help, their team has been quick, friendly, and actually solved the problem. Switching to SpotOn has also saved us a lot of money compared to our old system, which really matters for a small brewery like ours. Review collected by and hosted on G2.com.

It's not a dislike, it's just that it is different from the previous point of sale, so just learning something different gives it a little bit of a learning curve. It's like switching from Apple phones to Android phones. They're not worse, they're not better, they're just different Review collected by and hosted on G2.com.

Amanda is my favorite part of spoton, if I didn’t have an English first language rep like Amanda, I would switch computer companies Review collected by and hosted on G2.com.

Lack of communication by people at Spoton, email is not an effective way to reach a Spoton partner, especially if it involves a small businesses money Review collected by and hosted on G2.com.

I really appreciate SpotOn's support staff, they've been there from the start and make any transition smooth. The system is very easy for our staff to use, and their quick assistance during any hiccups is excellent. The SpotOn customer loyalty program is a standout, offering automatic incentives to our regular customers without us needing to do anything. It's also great how SpotOn allowed us to streamline ordering by directing hot and cold food orders to the right kitchen sections. The transition to SpotOn was smooth, even with the initial worries about change, largely thanks to their supportive team. Additionally, it offers much deeper functionality in online ordering and processing within our shop. Review collected by and hosted on G2.com.

One of our suggestions for SpotOn was to increase the size of the screen that faces the customer so they can read their instructions a little easier. Review collected by and hosted on G2.com.

Our Account Manager, Krystle Simms, is amazing at managing our account and handling our daily and ongoing needs. She consistently goes above and beyond to ensure that issues are addressed promptly and effectively. Krystle is always responsive, attentive, and committed to providing exceptional service. We truly appreciate everything she does to support our account and make things run smoothly. Review collected by and hosted on G2.com.

Implementations. Online ordering as you can't add a discount to one food item as it will take a discount of all items. Weekend support needs attention as they are not helpful as I usually wait until Monday. Review collected by and hosted on G2.com.

Merchant support is always very helpful. Easy to get in touch with support. SpotOn Merchant Support is the best - both phone support and account manager. We use a SpotOn handheld at outdoor events, and card payments are very easy. Simple to use, and it performs well offline. Review collected by and hosted on G2.com.

Having to create marketing emails for each location instead of publishing one to multiple locations. The integration with Chowly was frustrating, but the team handled it excellently. Review collected by and hosted on G2.com.

We've had a great experience using SpotOn across our multiple locations. The cloud-based platform, online ordering, and integration features make operations smooth and efficient. The reporting tools provide valuable insights, and the support has been outstanding. Special thanks to Ivan Monroy, our Customer Success Manager, whose expertise, responsiveness, and dedication have made a significant impact. Highly recommend SpotOn—especially with Ivan on your team! Review collected by and hosted on G2.com.

Spoton could prioritize on product road map and information/communication with us for new things coming out. They are a highly technological company, and they often have upgrades that we don't get to see since we are not completely informed. Review collected by and hosted on G2.com.

I like SpotOn's customer service. Lucky did an excellent job matching the offer I got from a competitor, so I was able to stay with SpotOn and get everything resolved. I also use the dashboard to see daily sales insights and get reports. The back-of-the-house system lets me manage employee schedules, look at past reports, and download the reports I need, which helps me a lot. Everything was smooth and easy to set up. Review collected by and hosted on G2.com.

I think the time we have for customer care could be improved. Review collected by and hosted on G2.com.

I like the service SpotOn provides. I value the time management for our employees and how easy it is for my staff to place orders. That helps us provide speedier service to our customers, and the scheduling feature helps me control payroll. The initial setup was pretty easy, and they’ve been really, really good with us. Review collected by and hosted on G2.com.

We had a couple of glitches with items that were extra, but they have been removed. Review collected by and hosted on G2.com.

Sales, setup and operational support is fantastic. Review collected by and hosted on G2.com.

It is always hard to change POS systems. However, the team at SpotOn was very supportive and understood the challenges. This was critical to help our launch be outstanding. Review collected by and hosted on G2.com.

As a fast-casual restaurant, we need to take payment for an order and then “hold” that order so we can add other diners to the same ticket, ensuring everything goes to the kitchen on a single ticket. Spot On is the only POS system that does that for us at this time. Review collected by and hosted on G2.com.

Nothing! The system operates just like I was told when I purchased it. Review collected by and hosted on G2.com.