I use Spoke for our entire call center. I like having full API access to all parts of our calls, whether in real time or for translation and call recordings afterward. It’s industrial strength, it always works, and it’s always updating. The customer service is top notch: they helped us set up our call tree, new numbers, and everything else we needed. I also like that they help us with new integrations and encourage us to explore new uses for our phone system. They took the time to understand our industry and look at new ways they could help. Their AI can review historic calls and give feedback on how users performed, help them stay organized, and support unique flows and prompts for each department based on its KPIs and performance indicators. Everything I’ve wanted to do, we can do. Spoke was by far the easiest to integrate with and the most cost effective of the options we considered. Setup was very easy because they helped us plan for our departments and phone lines and get everything set up. Review collected by and hosted on G2.com.
Because it is built on the Twilio platform, costs can escalate. Review collected by and hosted on G2.com.