--- title: Solv Reviews meta_title: 'Solv Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Solv works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 9 scale: '5' date_modified: '2026-07-29' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Solv Reviews **Vendor:** Solv **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 9 ## About Solv Solv is the AI company for on-demand care. We build AI agents that take on the work nobody wants to do, so your team can focus on the patient in front of them. Solv is used by thousands of provider sites across 48 states and has powered over 100 million patient visits. What makes Solv different: our agents don't sit outside your operation and hand work back to your front desk. They're powered by the Solv Experience OS, which powers a modern, end-to-end patient experience. We're EHR-agnostic and purpose-built for on-demand care, designed for the walk-in, high-volume, labor-constrained reality of the category. Solv Experience becomes the operating system for the front desk. Online scheduling and waitlist, digital registration and paperwork, insurance card capture (OCR), kiosk / QR / mobile check-in, AI-managed queue, 2-way patient messaging, NPS surveys, Google review generation, post-visit rebooking, and new-patient acquisition across the Solv consumer marketplace, Google Business Profile "Book Online," Apple Maps, and an embeddable website widget. Solv AI Agents reason and take action inside the Solv Experience OS, each purpose-built for a specific workflow to eliminate the admin work that nobody wants to do: Maya — Inbound voice agent. Answers every call 24/7, books visits, takes payments, and resolves the call. 650K+ patient calls handled, ~50% resolution rate without human transfer. ClearPay — Insurance and cost agent. AI OCR, AI payer selection, AI real-time eligibility, AI cost estimation against the clinic's own fee schedules. InboxAI — Patient comms triage. Reads every inbound message, tags it, and routes it to the right team member. ## Solv Pros & Cons **What users dislike:** - Users face **integration obstacles with EMR** that hinder smooth operation and workflow efficiency. (1 reviews) - Users report facing **integration issues** with EMR systems, leading to challenges in seamless operation. (1 reviews) - Users often face **integration obstacles** with their EMR, leading to challenges in utilizing Solv effectively. (1 reviews) ## Solv Reviews ### 1. User-Friendly with Smart AI Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Solv?** I like how user-friendly and intuitive Solv is. I really enjoy the AI tools that have been incorporated into the platform. The AI-generated review responses make it really easy for us to manage our online reviews and help our brand reputation. I also like their voice AI receptionist for managing phone calls to the clinic. **What do you dislike about Solv?** We have a pretty clunky integration with our EHR, but that's more on the EHR's side than Solv's fault. I feel like they could have more user permission levels built into the system. There's always room for improvement, but overall, Solv has been really great and they're always willing to hear about any ideas we have and see what they can do to help us grow. **What problems is Solv solving and how is that benefiting you?** I use Solv for booking online visits with patient, managing online reviews, and incoming phone calls to our clinics. Its a very efficient platform overall that helps reduce wait time for patients. ### 2. Fast Insurance Checks, but Paperwork and Over-Texting Frustrate Patients **Rating:** 0.5/5.0 stars **Reviewed by:** Danetta E. | receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Solv?** the insurance check is fast at check in time **What do you dislike about Solv?** Everything else. It does not save the information for repeat visits, it creates new charts if we make a simple mistake, it texts the patient way too many times. I have been working with Solv for 4 months now and EVERY SINGLE DAY i am subjected to verbal abuse from more than half of our patients and its all because of the "paperwork" on the phone **What problems is Solv solving and how is that benefiting you?** I honestly do not see a benefit to this program for anything in the rural areas or smaller towns ### 3. Easy Check-Ins and Convenient—But Glitches and Integration Issues Persist **Rating:** 3.5/5.0 stars **Reviewed by:** Tamara G. | Clinic Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Solv?** Easy to use, helps cut down on check in time, convenient **What do you dislike about Solv?** glitches, solv integrations dont work, asks for patient ID instead of parent ID **What problems is Solv solving and how is that benefiting you?** lengthy check in process for new patients or established patients. Book ahead helps cut down on time it takes to create a new patient chart and checking insurance verification. ### 4. Seamless Patient Management Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Todd L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Solv?** I really like the ease of using Solv. It's great that it allows patients to submit minimal data and lets us book appointments quicker. Since the start of my company, using Solv has been extremely easy, and it integrates well with the tools we use, like our website and Google for booking appointments. **What do you dislike about Solv?** Nothing negative to mention **What problems is Solv solving and how is that benefiting you?** I use Solv to manage patient data and book appointments more efficiently with minimal input, making the process quicker and easier. ### 5. Seamless Eligibility Tool Integrations That Just Work **Rating:** 5.0/5.0 stars **Reviewed by:** Kaylee T. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Solv?** The integrations with eligibility tools. **What do you dislike about Solv?** The online booking being mistaken for an appointment. **What problems is Solv solving and how is that benefiting you?** Billing calls and inquiries by directing to the correct department. ### 6. Online Paperwork Helps, but Older Patients Struggle to Use It **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Solv?** I like that the patients who chose to use it can do paperwork online and update forms **What do you dislike about Solv?** Patients do not like it and older patient do not know how to work it and do not want to learn **What problems is Solv solving and how is that benefiting you?** In my Honest opinion it does not do much for me on my end, its a repetitive step to athena. ### 7. Helpful Tool for Patient Access, But Beware of Hidden Costs **Rating:** 5.0/5.0 stars **Reviewed by:** Bree M. | Director Of Marketing And Community Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Solv?** Solv offers a clean and intuitive interface that makes it easy for patients to schedule appointments and access care. The integration with urgent care operations is generally smooth, and the communication tools help reduce no-shows and improve patient engagement. Their marketing tools and visibility on the Solv platform also help drive new patient acquisition. **What do you dislike about Solv?** While the platform itself functions well, the pricing structure can be frustrating. Add-on features and unexpected upcharges start to add up quickly, which makes it feel like you're being nickeled and dimed for tools that should be included in the base package. It would be helpful if their pricing were more transparent and inclusive. **What problems is Solv solving and how is that benefiting you?** Solv is helping us streamline access to care by simplifying the patient scheduling process and improving online visibility. Patients can easily find our clinics, book same-day appointments, and receive timely reminders—all without needing to call us directly. This not only reduces call volume for our front desk staff but also improves patient satisfaction and convenience. The platform’s ability to collect insurance information and digital paperwork ahead of time has also helped decrease wait times and create a smoother check-in experience. Overall, Solv supports operational efficiency and helps us capture new patients who are searching for urgent care online. ### 8. Great Customer Service and a Responsive Account Rep **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Solv?** Great customer service and responsive account rep **What do you dislike about Solv?** Need chat box for questions about care and clinic **What problems is Solv solving and how is that benefiting you?** Solv is integrated into our practice software this has been a game changer for our staff ### 9. Overall Solv has been great for exposing our clinics to new markets, specifically virtual patients. **Rating:** 4.0/5.0 stars **Reviewed by:** Monique H. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Solv?** New patients acquired from new markets, specifically on virtual platforms. **What do you dislike about Solv?** Sometimes there are obstacles to integration with our EMR. **What problems is Solv solving and how is that benefiting you?** Telemedicine visits and marketing our clinic on their platform to increase visits. - [View Solv pricing details and edition comparison](https://www.g2.com/products/solv/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+09%3A35%3A47+-0500&secure%5Bsession_id%5D=5b838519-b669-4d54-afff-12d188a8c98b&secure%5Btoken%5D=1a9dcf41b74b7846927bf2214a28eb653935c83f33e498efcaee071ff3471ed1&format=llm_user) ## Solv Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - [Experity EMR & PM](https://www.g2.com/products/experity-emr-pm/reviews) ## Solv Features **Information Flow** - Patient Case Management **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Generative AI** - AI Text Summarization **Operational Intelligence & Integration** - EHR & Practice Management Integration - Operational Performance Dashboards ## Top Solv Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,069 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (593 reviews)