The G2 on Soldo

Soldo Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Soldo, simplifying processes and enhancing overall efficiency. (26 mentions)

Users commend the responsive customer support of Soldo, consistently resolving issues and enhancing user experience. (16 mentions)

Users appreciate the prepaid virtual card options in Soldo, enhancing expense management and compliance effortlessly. (11 mentions)

Users commend Soldo for its intuitive design, facilitating effortless navigation and a positive onboarding experience. (9 mentions)

Users value Soldo for its efficient expense management, enabling real-time tracking and simplifying financial oversight seamlessly. (8 mentions)

Users find Soldo to be a time-saving solution, streamlining card management and freeing up finance team resources. (6 mentions)

Users value the easy access of Soldo, appreciating its user-friendly interface and streamlined banking process. (4 mentions)

Users face approval issues with Soldo, such as lack of notifications and restrictions on certain transactions. (7 mentions)

Users find Soldo's inadequate reporting limits their ability to gain insights and manage data effectively. (4 mentions)

Users feel the card management lacks visibility and reporting features, leading to increased administrative tasks and communication struggles. (3 mentions)

Users face admin limitations with Soldo, as accountants cannot access receipts, leading to increased manual workload. (2 mentions)

Users face card issues with Soldo, including lack of notifications for blocked cards and poor customer support. (2 mentions)

Users face import issues with Soldo, struggling with manual data entry and lack of seamless integrations. (2 mentions)

Users face frustrating login issues such as frequent re-authentication and unexpected logouts during use. (2 mentions)

Users note the need for a more efficient approval process to enhance accountability and budget management. (1 mentions)

Users face lack of integration issues with Soldo, requiring manual inputs and multiple attempts for proper functioning. (1 mentions)

Users often face manual entry issues with Soldo, leading to time-consuming processes and frustration over missing receipts. (1 mentions)

Top Pros or Advantages of Soldo

1. Ease of Use

Users appreciate the ease of use of Soldo, simplifying processes and enhancing overall efficiency.

See 26 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great product, easy to use, helpful customer service!"

What do you like about Soldo?

Soldo is very straightforward to use, it is simple to add new users, set up wallets and download all reports from the system. The customer service is

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Product is as explained and works well"

What do you like about Soldo?

Soldo helped us replacing all the physical cards, which were used by many people, by digital cards, reducing the workload and time spend significantly

2. Customer Support

Users commend the responsive customer support of Soldo, consistently resolving issues and enhancing user experience.

See 16 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great product, easy to use, helpful customer service!"

What do you like about Soldo?

Soldo is very straightforward to use, it is simple to add new users, set up wallets and download all reports from the system. The customer service is

Louise H.

Mid-Market (51-1000 emp.)

4.5/5

"Very user friendly"

What do you like about Soldo?

Its straight forward, easy to naviage on the website, reports are informative. Customer support is very good

3. Virtual Cards

Users appreciate the prepaid virtual card options in Soldo, enhancing expense management and compliance effortlessly.

See 11 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"excellent tool"

What do you like about Soldo?

I have found Soldo to be a highly effective tool for managing employee expenses. Its user-friendly platform enables real-time tracking of expenditures

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Using SOLDO in a professional capacity (charity)"

What do you like about Soldo?

SOLDO is an intuitive, flexible payment service that allows you to quickly and easily distribute funds to staff and end users. We find the system easy

4. Intuitive

Users commend Soldo for its intuitive design, facilitating effortless navigation and a positive onboarding experience.

See 9 mentions

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Carla G.

Mid-Market (51-1000 emp.)

4.5/5

"User friendly system and good support team"

What do you like about Soldo?

The system is very intuitive and easy to use

Ron J.

Enterprise (> 1000 emp.)

4.5/5

"Great Experience"

What do you like about Soldo?

We recently completed the onboarding of Soldo as our new supplier for company cards used by our community based workforce. Their platform stood out fo

5. Efficiency

Users value Soldo for its efficient expense management, enabling real-time tracking and simplifying financial oversight seamlessly.

See 8 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"excellent tool"

What do you like about Soldo?

I have found Soldo to be a highly effective tool for managing employee expenses. Its user-friendly platform enables real-time tracking of expenditures

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent service, queries answered promptly. Easy to use."

What do you like about Soldo?

Expense Management Automation: Soldo simplifies the process of tracking and managing expenses by automating tasks that are typically manual. This redu

6. Time Saving

Users find Soldo to be a time-saving solution, streamlining card management and freeing up finance team resources.

See 6 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent service, queries answered promptly. Easy to use."

What do you like about Soldo?

Expense Management Automation: Soldo simplifies the process of tracking and managing expenses by automating tasks that are typically manual. This redu

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to implement and easy to manage"

What do you like about Soldo?

Soldo provides us a more efficient and timesaving way to manage the expenses. With each production having its budget in a separate Soldo wallet with d

7. Easy Access

Users value the easy access of Soldo, appreciating its user-friendly interface and streamlined banking process.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Fast, simple process"

What do you like about Soldo?

Fast customer support. It's very easy for multiple people to access their privleges on the website and setting up new users is a simple process.

Ian F.

Enterprise (> 1000 emp.)

3.5/5

"A Collaborative Approach to Improving Finance Procedures"

What do you like about Soldo?

I appreciate thef lexibility of Soldo and the intuitive nature of the system. The presentation is professional and accessible and when I am sharing it

Top Cons or Disadvantages of Soldo

1. Approval Issues

Users face approval issues with Soldo, such as lack of notifications and restrictions on certain transactions.

See 7 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great product, easy to use, helpful customer service!"

What do you dislike about Soldo?

Soldo can't be used for certain transactions like car hire but we have found a workaround which works for us. The other issue we have is sometime we

Sean M.

Enterprise (> 1000 emp.)

5.0/5

"Soldo reduces manual work and increases oversight"

What do you dislike about Soldo?

Not much to dislike Would like the ability to change user names rather than having to ask Soldo personnel to change

2. Inadequate Reporting

Users find Soldo's inadequate reporting limits their ability to gain insights and manage data effectively.

See 4 mentions

See Related User Reviews

Ian F.

Enterprise (> 1000 emp.)

3.5/5

"A Collaborative Approach to Improving Finance Procedures"

What do you dislike about Soldo?

Soldo is a flexible malleable system but it is let down by the inability to report. We have upgraded to Enterprise and I can now, for example, create

Rory M.

Enterprise (> 1000 emp.)

3.5/5

"A really useful platform with potential to grow"

What do you dislike about Soldo?

I think there is potential for the reporting aspect to improve with Soldo. In this ever-changing world we are seeing visual reporting becoming more im

3. Card Management

Users feel the card management lacks visibility and reporting features, leading to increased administrative tasks and communication struggles.

See 3 mentions

See Related User Reviews

Ian F.

Enterprise (> 1000 emp.)

3.5/5

"A Collaborative Approach to Improving Finance Procedures"

What do you dislike about Soldo?

Soldo is a flexible malleable system but it is let down by the inability to report. We have upgraded to Enterprise and I can now, for example, create

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Fast, simple process"

What do you dislike about Soldo?

The accountants are not able to view receipts which creates more admin on the card users. It would be good if accountants could view attachments on ea

4. Admin Limitations

Users face admin limitations with Soldo, as accountants cannot access receipts, leading to increased manual workload.

See 2 mentions

See Related User Reviews

Ian F.

Enterprise (> 1000 emp.)

3.5/5

"A Collaborative Approach to Improving Finance Procedures"

What do you dislike about Soldo?

Soldo is a flexible malleable system but it is let down by the inability to report. We have upgraded to Enterprise and I can now, for example, create

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Fast, simple process"

What do you dislike about Soldo?

The accountants are not able to view receipts which creates more admin on the card users. It would be good if accountants could view attachments on ea

5. Card Issues

Users face card issues with Soldo, including lack of notifications for blocked cards and poor customer support.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Good but there are flaws"

What do you dislike about Soldo?

Customer support isnt great. No weekend support. If cards are blocked it doesnt show on the app or web console. no multicurrency cards so have to have

Carla G.

Mid-Market (51-1000 emp.)

4.5/5

"User friendly system and good support team"

What do you dislike about Soldo?

The system doesn't automatically notify the user when the card has been blocked. Also, the integration with NAV doesn't work when NAV uses different l

6. Import Issues

Users face import issues with Soldo, struggling with manual data entry and lack of seamless integrations.

See 2 mentions

See Related User Reviews

Rebecca D.

Enterprise (> 1000 emp.)

5.0/5

"Soldo Review"

What do you dislike about Soldo?

Not being able to drop outlook receipts in. The request emails not transferring the amount of the request across.

Naomi S.

Mid-Market (51-1000 emp.)

4.5/5

"Does what we need it to do"

What do you dislike about Soldo?

no easy integration with Sage which means we have to manually input information at times.

7. Login Issues

Users face frustrating login issues such as frequent re-authentication and unexpected logouts during use.

See 2 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Fantastic service - really happy"

What do you dislike about Soldo?

Have to sign in when jumping between companies, as a coprorate client we have a large number of log ins, so ideally would like to be able to consolida

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A Pleasant Experience with An Easy To Use Software"

What do you dislike about Soldo?

There have sometimes been issues logging in, and sometimes we are logged out despite clicking to 'stay logged in'.

8. Approval Process

Users note the need for a more efficient approval process to enhance accountability and budget management.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Our dealings with Soldo"

What do you dislike about Soldo?

I can't really think of anything that is realy dislikable - but the authorisation process may need a little streamlining.

9. Lack of Integration

Users face lack of integration issues with Soldo, requiring manual inputs and multiple attempts for proper functioning.

See 1 mentions

See Related User Reviews

Naomi S.

Mid-Market (51-1000 emp.)

4.5/5

"Does what we need it to do"

What do you dislike about Soldo?

no easy integration with Sage which means we have to manually input information at times.

10. Manual Entry

Users often face manual entry issues with Soldo, leading to time-consuming processes and frustration over missing receipts.

See 1 mentions

See Related User Reviews

Naomi S.

Mid-Market (51-1000 emp.)

4.5/5

"Does what we need it to do"

What do you dislike about Soldo?

no easy integration with Sage which means we have to manually input information at times.

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Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/30/2024

"Fast, simple process"

5/5

What do you like best about Soldo?

Fast customer support. It's very easy for multiple people to access their privleges on the website and setting up new users is a simple process. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

The accountants are not able to view receipts which creates more admin on the card users. It would be good if accountants could view attachments on each users transactions Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo

edit

Dear user, Thank you for taking the time to leave us a review, it's great to hear you have benefited from the controls you've been able to put in place around fund approvals and that the process of setting up new users has been simple.

With regards to accountants not seeing attachments it sounds like there's an issue with your permissions as they should be able to see them. Please reach out to our Customer Support Team via our live chat or email businesssupport@soldo.com and they will be more than happy to support you with this.

Thanks again and we look forward to continuing to work with you!

The Soldo Team

Matthew S.

Mid-Market (51-1000 emp.)

5/13/2024

"Review of Soldo for Childrens residential care sector"

4/5

What do you like best about Soldo?

- Wide range of permissions that can be made for individual roles / users.

- The amount of company wallets you can create. This helps especially when creating savings accounts for homes.

- The overall user interface is easy to use.

- The mobile app has been updated so that you can near enough perform every task on the go. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

- The waiting time to get a card unblocked

- How frequently cards get blocked Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo

edit

Dear Matthew, We really appreciate you taking the time to leave us a review. It's great to hear how Soldo is supporting the work you do across your care homes, especially how the wallet and permissions features are enabling homes to each have their own budgets and individuals within those to have specific permissions.

Regarding your cards, sometimes cards are temporarily deactivated due to security systems which are designed to protect you against fraud. For security reasons, Soldo has a series of automatic card blocks related to location, merchant and other particular situations to protect the money of its customers. We apologise if you have been inconvenienced by these blocks but rest assured our agents work diligently to verify transactions and get the cards unblocked as quick as possible for you. We know how important it is to get cards working again as quickly possible, so we're working on functionality that will allow users to unblock cards themselves in a secure manner without having to contact us.

Thanks again for your feedback, we look forward to continuing to work with you.

Best regards

The Soldo Team

Sukumar M.

Freelance Information Technology Consultant

Mid-Market (51-1000 emp.)

3/26/2024

"Soldo Integration with Custom Application"

5/5

What do you like best about Soldo?

# Highly secure and compliant

# Felt one of the best to keep our Card details and provide it with Employees

# Comprehensive documentation for developers like me to integrate with other systems

# OAuth Authentication model Review collected by and hosted on G2.com.

What do you dislike about Soldo?

# Initial setup of Admin role took sometime because of gelogical location. I am from India and wanted to have Super Admin access and the document verification templates were strictly to EU so had difficulties to get Super Admin user Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo

edit

Dear Sukumar,

Thank you for taking the time to leave a review and give your feedback. We’re very happy to know you've been enjoying our product and its features, especially the ability to capture expense details and the accounting integrations available.

We’re sorry you had some issues with the Admin setup, as Soldo is an FCA-regulated entity all applications undergo a mandatory due diligence process.

Thanks again and we look forward to continuing to work with you!

Best regards,

The Soldo Team

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/10/2024

"Soldo review"

4/5

What do you like best about Soldo?

Platform is clean and easy to use.

Business support are very responsive.

Can handle a large volume of transactions. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

Spending happens first, approvals after - which means individuals are often not held to account for their spending and we can go over budget.

Inability to implement in currencies other than USD, EUR, GBP (e.g. SGD).

Instances of fraud have occurred.

No automated password reset requirements. Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo

edit

Dear User, We really appreciate you taking the time to leave us a review. We're glad to you find Soldo easy to use and that we have supported your business with it's company spend. Happy to know that our business support team have been very responsive to your queries.

Regarding approvals there are some features you can use that allow you to set rules on spend limits, types of transactions, geographic regions and merchant categories ahead of time, along with blocking out-of-policy spent upfront. We designed these features to give admins the ability to choose a level of flexibility that suits their business, striking the right balance between maximising control and eliminating friction for end users. We're sorry to hear you have experienced fraudulent activity on your account, please ensure you inform out support team immediately, as a regulated finance service we have various methods in place (OTP, 3DS) to protect your funds. For security reasons password resets are directed to Super Admins so credentials can be approved, although this may cause a delay it also protects company funds.

Please do reach out to our Business Support team should you have any queries, we'd be happy to help.

Thank you again and we look forward to continuing to work together.

Best regards,

The Soldo Team

Verified User in Media Production

Enterprise (> 1000 emp.)

6/17/2024

"Simple yet effective software"

4/5

What do you like best about Soldo?

Simple GUI

Highly customisable

Simple data formatting & extraction to ERP system

Effective segregation of duties

Clear permissions assignment

Strong Audit features

Simple spend review/approval process

Reasonable value

Good support Review collected by and hosted on G2.com.

What do you dislike about Soldo?

No negatives so far. Does exactly what we need. Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo

edit

Dear user, Thank you for taking the time to leave us a review. I'm glad to see that Soldo is supporting you and the business to simplify spend methods and improve budget ownership and allocation.

Happy to know that our support team has been a great help, we are always here if you need further support.

Thanks again and we look forward to continuing to work with you.

Best regards

The Soldo Team

Gregg T.

Auditor

Enterprise (> 1000 emp.)

7/10/2024

"Excellent"

4/5

What do you like best about Soldo?

User Interface is very easy to use and very intuitive Review collected by and hosted on G2.com.

What do you dislike about Soldo?

Slow with specific developments that would make life easier for our business Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo

edit

Dear Gregg, thank you for taking the time to leave us a review. We're very pleased to hear that Soldo is helping you simplify payment methods, whilst also making them more trackable.

We really appreciate your feedback regarding product development. We have recently released a couple of new features and have some new ones coming that should help make some processes easier. But please do continue to talk with your Account Manager to share any further feedback, we love to hear it.

Thanks again for your time.

The Soldo Team

Verified User in Higher Education

Mid-Market (51-1000 emp.)

2/7/2024

"Soldo can help to improve efficiency"

4.5/5

What do you like best about Soldo?

Soldo helps us to improve the services for the students significently. The support from Alex and Charlotte is massive, and it is the key factor for successfully introducing the Soldo card to 400 student groups. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

There are still many more feathers we would like Soldo to develop. I understand it takes time. Review collected by and hosted on G2.com.

Response from Valerio Rossetti of Soldo

edit

Dear Customer,

Thank you for taking the time to leave a review. We are extremely happy to know that Alex and Charlotte were able to successfully help introduce Soldo to your 400 students. With regards to more features, please send us your feedback to businesssupport@soldo.com as we are constantly improving and updating our platform and we'd love to hear from you.

Thanks for your time and we look forward to continuing to work with you.

The Soldo Team

Isabelle R.

Small-Business (50 or fewer emp.)

2/14/2024

"Multi company user"

4/5

What do you like best about Soldo?

It allows users to be accountable by being able to upload receipts straightaway. Being able to set weekly emails for any outstanding receipts.

Feels secure. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

It's not allowing you to switch company without additional security. Review collected by and hosted on G2.com.

Response from Valerio Rossetti of Soldo

edit

Dear Isabelle,

Thanks for taking the time to leave your feedback about your experience, we appreciate it! It's fantastic to hear you are now able to have a paperless office, users can be more independent in providing receipts and they can request funds themselves.

I'm sorry you have been facing difficulties with security when switching from one company to another. You can easily switch from one company to another when using the same email and contact number. If you are still not able to, we invite you to contact our support team via our live chat or email businesssupport@soldo.com and they will be more than happy to support you with this.

Thanks again and we look forward to continuing to work with you!

The Soldo Team

Trevor K.

New Brand Launch Manager Reef kitchens.

Mid-Market (51-1000 emp.)

5/9/2024

"Good"

5/5

What do you like best about Soldo?

Easy to use and easy to handle.

Scans early Review collected by and hosted on G2.com.

What do you dislike about Soldo?

I dislike that my company had switched and noninuse mesh Review collected by and hosted on G2.com.

Response from Natasha Gabriel of Soldo

edit

Dear Trevor, Thank you for taking the time to leave a review and give your feedback. It is great to hear that you have found Soldo easy to use, and that the early scan feature supports your business.

Thanks again.

Best regards,

The Soldo Team

Steven M.

Finance manager

Mid-Market (51-1000 emp.)

7/20/2022

"Helps us maintain expenses accross many people and multiple businesses"

4.5/5

What do you like best about Soldo?

Easy to track user spend and set limits.

Website is easy to use and customer service is excellent. Quick to reply and helpful.

Easier to use than credit card alternatives

Easy to switch between multiple companies.

Improved reporting.

We use soldo on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Soldo?

The only annoying aspect is the 2 factor authentication has to be redone each time you log in rather than recognise your machine for a small period of time. Review collected by and hosted on G2.com.