--- title: SOCi Reviews meta\_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4669 reviews by the users' company size, role or industry to find out how SOCi works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 4669 scale: '5' date\_modified: '2026-08-12' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### SOCi Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. [(598 mentions)](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1683354&qs=pros-and-cons#reviews) Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. [(424 mentions)](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1684492&qs=pros-and-cons#reviews) Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. [(351 mentions)](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1683945&qs=pros-and-cons#reviews) Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. [(348 mentions)](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1684703&qs=pros-and-cons#reviews) Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. [(323 mentions)](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1680253&qs=pros-and-cons#reviews) Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. [(138 mentions)](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1683583&qs=pros-and-cons#reviews) Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. [(124 mentions)](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1677819&qs=pros-and-cons#reviews) Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. [(114 mentions)](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1678014&qs=pros-and-cons#reviews) Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. [(113 mentions)](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1679724&qs=pros-and-cons#reviews) Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. [(85 mentions)](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1679583&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SOCi ##### 1. Ease of Use Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. [ See 598 mentions ](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1683354&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie O.") SO Stephanie O. Mid-Market (51-1000 emp.) 5.0/5 "SOCI streamlines social media management, boosting online presence and accountability" What do you like about SOCi? SOCI has been an invaluable asset to our marketing efforts since we started using it in November 2023. As a Marketing Manager, I appreciate how effici ![Freyen Jafeth F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freyen Jafeth F.") FF Freyen Jafeth F. Mid-Market (51-1000 emp.) 5.0/5 "Soci Review for Online Presence" What do you like about SOCi? SOCi makes it easy to manage all my social media accounts, reviews, and business listings from one dashboard. It seriously saves time and keeps things ##### 2. Post Scheduling Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. [ See 424 mentions ](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1684492&qs=pros-and-cons#reviews) See Related User Reviews ![Truman J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Truman J.") TJ Truman J. Small-Business (50 or fewer emp.) 4.0/5 "Easy posting to all your sites" What do you like about SOCi? Its easy to use and helps stay on top of regular posts. Support is helpful. ![Shannon S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon S.") SS Shannon S. Small-Business (50 or fewer emp.) 4.0/5 "Convenient Scheduling but Clunky App Experience" What do you like about SOCi? I like being able to schedule ahead of time on the computer with SOCi and not have to do it on the Instagram app, as it makes the weeks easier. I appr ##### 3. Helpful Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. [ See 351 mentions ](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1683945&qs=pros-and-cons#reviews) See Related User Reviews ![Dr Samita C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr Samita C.") DC Dr Samita C. Small-Business (50 or fewer emp.) 5.0/5 "Soci for Social Activities" What do you like about SOCi? One of the newer things I really like is how SOCi is using AI to make social media management much more efficient. Features like the Genius Social Age ![Stephanie O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie O.") SO Stephanie O. Mid-Market (51-1000 emp.) 5.0/5 "SOCI streamlines social media management, boosting online presence and accountability" What do you like about SOCi? SOCI has been an invaluable asset to our marketing efforts since we started using it in November 2023. As a Marketing Manager, I appreciate how effici ##### 4. Centralized Management Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. [ See 348 mentions ](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1684703&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie O.") SO Stephanie O. Mid-Market (51-1000 emp.) 5.0/5 "SOCI streamlines social media management, boosting online presence and accountability" What do you like about SOCi? SOCI has been an invaluable asset to our marketing efforts since we started using it in November 2023. As a Marketing Manager, I appreciate how effici ![Freyen Jafeth F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freyen Jafeth F.") FF Freyen Jafeth F. Mid-Market (51-1000 emp.) 5.0/5 "Soci Review for Online Presence" What do you like about SOCi? SOCi makes it easy to manage all my social media accounts, reviews, and business listings from one dashboard. It seriously saves time and keeps things ##### 5. Scheduling Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. [ See 323 mentions ](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1680253&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie O.") SO Stephanie O. Mid-Market (51-1000 emp.) 5.0/5 "SOCI streamlines social media management, boosting online presence and accountability" What do you like about SOCi? SOCI has been an invaluable asset to our marketing efforts since we started using it in November 2023. As a Marketing Manager, I appreciate how effici ![Shannon S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon S.") SS Shannon S. Small-Business (50 or fewer emp.) 4.0/5 "Convenient Scheduling but Clunky App Experience" What do you like about SOCi? I like being able to schedule ahead of time on the computer with SOCi and not have to do it on the Instagram app, as it makes the weeks easier. I appr ### 5 Cons or Disadvantages of SOCi ##### 1. Missing Features Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. [ See 138 mentions ](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1683583&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie O.") SO Stephanie O. Mid-Market (51-1000 emp.) 5.0/5 "SOCI streamlines social media management, boosting online presence and accountability" What do you dislike about SOCi? The 'Discovery' tab in SOCI doesn't offer engaging or industry-relevant content for us, and I find the SOCiGo mobile app to be underwhelming. Despite ![Freyen Jafeth F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freyen Jafeth F.") FF Freyen Jafeth F. Mid-Market (51-1000 emp.) 5.0/5 "Soci Review for Online Presence" What do you dislike about SOCi? It’s not the easiest platform to learn at first. There’s a lot going on in the dashboard, and it can feel overwhelming if you’re new. In the other ha ##### 2. Limited Features Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. [ See 124 mentions ](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1677819&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie O.") SO Stephanie O. Mid-Market (51-1000 emp.) 5.0/5 "SOCI streamlines social media management, boosting online presence and accountability" What do you dislike about SOCi? The 'Discovery' tab in SOCI doesn't offer engaging or industry-relevant content for us, and I find the SOCiGo mobile app to be underwhelming. Despite ![Freyen Jafeth F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freyen Jafeth F.") FF Freyen Jafeth F. Mid-Market (51-1000 emp.) 5.0/5 "Soci Review for Online Presence" What do you dislike about SOCi? It’s not the easiest platform to learn at first. There’s a lot going on in the dashboard, and it can feel overwhelming if you’re new. In the other ha ##### 3. Posting Issues Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. [ See 114 mentions ](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1678014&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 2.5/5 "Efficient Content Organizer but Needs AI Enhancement" What do you dislike about SOCi? It needs to generate SEO strongs. Captions based on the image. It needs some AI capabilities. ![Shannon S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon S.") SS Shannon S. Small-Business (50 or fewer emp.) 4.0/5 "Convenient Scheduling but Clunky App Experience" What do you dislike about SOCi? I don't love the app. It's easier to do on the computer. I wish it let you stay logged in, it doesn't really feel like an app at all. ##### 4. Learning Curve Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. [ See 113 mentions ](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1679724&qs=pros-and-cons#reviews) See Related User Reviews ![Dr Samita C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr Samita C.") DC Dr Samita C. Small-Business (50 or fewer emp.) 5.0/5 "Soci for Social Activities" What do you dislike about SOCi? It would be great to have a more unified dashboard that combines social media, reviews, messaging, and local SEO into a single customizable view. That ![Freyen Jafeth F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freyen Jafeth F.") FF Freyen Jafeth F. Mid-Market (51-1000 emp.) 5.0/5 "Soci Review for Online Presence" What do you dislike about SOCi? It’s not the easiest platform to learn at first. There’s a lot going on in the dashboard, and it can feel overwhelming if you’re new. In the other ha ##### 5. Improvement Needed Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. [ See 85 mentions ](https://www.g2.com/products/soci/reviews?filters%5Bsentiment_snippet%5D=1679583&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie O.") SO Stephanie O. Mid-Market (51-1000 emp.) 5.0/5 "SOCI streamlines social media management, boosting online presence and accountability" What do you dislike about SOCi? The 'Discovery' tab in SOCI doesn't offer engaging or industry-relevant content for us, and I find the SOCiGo mobile app to be underwhelming. Despite KG Kent G. Small-Business (50 or fewer emp.) 5.0/5 "All-In-One Platform for Social Media & Review Management" What do you dislike about SOCi? I think the real-time interaction could be improved with SOCi. We have to go to the platforms themselves for meaningful interaction, particularly with ![Jesanthony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesanthony F.") JF Jesanthony F. General Manager Mid-Market (51-1000 emp.) 6/21/2026 "Soci Makes seeing opportunities and growth transparent and easy." 5/5 What do you like best about SOCi? The layout is super helpful and streamlined. Especially with the limited time we have away from the dining floor. I think one tweak if possible would be to see when guest write back. Often time we reach out via email or post on google but know know if and when they reply back to us for speed of recovery. Review collected by and hosted on G2.com. What do you dislike about SOCi? Sometime the guest opt of of leaving an email address so that we are unable to recover them with a gift card for future use. This I agree with, or they leave a phone number and never get back to us. Having it possible for both option to be automatically available will leave multiple avenues for us to reach out to them. I have seen some profile with no way to contact them back via phone and or email as well. Review collected by and hosted on G2.com. What problems is SOCi solving and how is that benefiting you? Guest recovery and oppportunities on our take-out operations. It is helping us get some honest feedback. Review collected by and hosted on G2.com. Show More Response from Alicia Zhang of SOCi [Editedit](https://www.g2.com/survey_responses/soci-review-11750478/official_response/edit) Thanks for the thoughtful review! We’re so glad to hear that SOCi’s streamlined layout has made it easier to manage guest feedback, especially during a busy day. It’s great to know the platform is helping your team with guest recovery and providing valuable insights into the customer experience. We also appreciate you sharing your feedback about reply visibility and additional contact options for guest follow-up. Thank you for your support and for being part of the SOCi community! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Garrett S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garrett S.") GS Garrett S. Digital Marketing Specialist Mid-Market (51-1000 emp.) 6/19/2026 "Powerful Multi-Location Management with Scalable Updates and Custom Reporting" 4/5 What do you like best about SOCi? I like having access to the database of information for all of my locations right at my fingertips. I also appreciate the options to make changes and updates at scale, along with the ability to build my own custom reporting so I can get a bird’s-eye view of performance for things like reviews and social media. The custom tokens for localization are another versatile feature, and they help fine-tune bulk posting when I’m working at scale. Review collected by and hosted on G2.com. What do you dislike about SOCi? Sometimes the features feel incomplete, rushed, or disjointed from one another. I also frequently experience outages, crashes, or other failures, and there often aren’t any descriptive error messages to explain what went wrong. Some limitations don’t really make sense and feel inconsistent—for example, having the ability to upload a CSV for Facebook and a Google business profile, but not for Instagram. Review collected by and hosted on G2.com. What problems is SOCi solving and how is that benefiting you? Soci empowers our team to deliver content marketing strategies at scale for national franchise businesses, and then turn around and review the hard data reflected in that content’s performance across all locations. That visibility lets us fine-tune upcoming strategies and keep repeating the same improvement loop. The tour also serves as a command center—not only for Google business profile completeness, but for managing our presence across multiple directory sites at once, and at scale. Review collected by and hosted on G2.com. Show More Response from Alicia Zhang of SOCi [Editedit](https://www.g2.com/survey_responses/soci-review-12983007/official_response/edit) Thank you for sharing your positive experiences with SOCi's database access, scalable updates, and custom reporting options. We understand your concerns about incomplete features and limitations, and we're committed to addressing these issues to enhance your overall experience. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KN Kevin N. Marketing Project Manager Small-Business (50 or fewer emp.) 6/19/2026 "SOCI Streamlined Our Social Media Management and Reporting" 3.5/5 What do you like best about SOCi? I've had a very positive experience using SOCI. Before discovering and implementing the platform, my plan to manage multiple social media accounts was what I presumed would be time-consuming and overwhelming. SOCI brought all of our accounts into one place, making it much easier for me to stay organized and manage our online presence efficiently. One of the things I appreciate most about SOCI is the amount of time it saves me. Instead of spending that time switching between platforms, I can focus more on analyzing performance data and thinking strategically about how to improve our digital marketing efforts. The analytics and reporting tools have been especially valuable because they allow me to monitor our performance in real time and make adjustments when needed. I was also impressed by how smooth the onboarding process was. The training materials were clear, thorough, and easy to follow. Throughout onboarding, many of the questions I had were answered before I even needed to ask them. The process was so comprehensive that I never found myself needing to contact support for assistance. Another highlight was the integration process. Connecting our social media accounts to SOCI was straightforward, and having everything centralized has made managing our digital presence much more efficient. It feels like SOCI was designed with the end user in mind, making tasks that used to take significant time much simpler and more manageable. Overall, SOCI has become an important part of my daily workflow. It has helped me save time, stay informed, and make better decisions regarding our digital marketing strategy. I would confidently recommend it to anyone looking for a more efficient way to manage and analyze their social media presence. Review collected by and hosted on G2.com. What do you dislike about SOCi? My main area for improvement would be the level of detail available in some of the performance metrics. While SOCI provides valuable analytics and strong visibility into overall performance, there are times when I’d like more granular data to better understand user behavior. For instance, when I’m reviewing search impression data, it would be helpful to know where our listing appeared within the search results—such as whether it showed up on the first page or further down in the rankings. Added context like this would give deeper insight into how potential clients are finding our business and would help us make more informed digital marketing decisions. That said, the analytics SOCI currently provides are still very useful, and this is more of an enhancement request than a major concern. Review collected by and hosted on G2.com. What problems is SOCi solving and how is that benefiting you? One issue we identified was a discrepancy between the Google Business Profile review and star-rating data and what was being reported within SOCI. Because I typically rely on SOCI as my primary source for performance reporting, this mismatch created uncertainty when I was evaluating our online reputation and customer engagement metrics. What I appreciated was that SOCI acknowledged the issue and communicated that they were actively working toward a resolution. Since I frequently use SOCI’s reporting tools to analyze performance across multiple digital platforms, having accurate, reliable data in one centralized location is extremely important to me. Resolving this discrepancy will help ensure the insights I use to guide our digital marketing initiatives are as accurate as possible, so I can make more informed decisions and respond more effectively to changes in performance. Review collected by and hosted on G2.com. Show More Response from Alicia Zhang of SOCi [Editedit](https://www.g2.com/survey_responses/soci-review-12982080/official_response/edit) We're thrilled to hear that SOCi has streamlined your social media management and reporting, making it easier for you to stay organized and manage your online presence efficiently. We appreciate your feedback about the level of detail in performance metrics and will take it into consideration for future enhancements. Thank you for recommending SOCi! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![John G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John G.") JG John G. Director of Marketing Enterprise (\> 1000 emp.) 6/19/2026 "Easy to Implement - Deep Directory Ranking Insights" 4.5/5 What do you like best about SOCi? Depth of directory ranking insights is one of the best things about Soci. You can actually identify which keywords you want to track - and then you can see which ones your business ranks well for and where you can improve. You can also map directory rankings across your business' footprint. It's also an easy solution to implement. The Soci team is overly communicative in helping to set your organization up, and they cover all the bases: website integration, directory ownership, escalating directory inconsistencies to publishers, etc. Review collected by and hosted on G2.com. What do you dislike about SOCi? Like any directory ranking or reputation management platform, you can't set up Soci to run well overnight. This isn't a fault of their platform; in fact, I think it's a testament to how deep its capabilities are. However, make sure that if you are implementing Soci - or transitioning from another directory management platform - you have enough time to comfortably do so. Review collected by and hosted on G2.com. What problems is SOCi solving and how is that benefiting you? The main issue that we have, when it comes to directory management, is actually gauging how well they perform. We need a directory management platform that can tell us where (geographically) our directories are performing well, and where they are performing poorly - and as a bonus, how to improve those directories that aren't performing to expectation. Soci can help us accomplish all of these things. The platform can also track how well our directories rank for the keywords that mean the most to us, not only nationally but in each respective market location. Review collected by and hosted on G2.com. Show More Response from Alicia Zhang of SOCi [Editedit](https://www.g2.com/survey_responses/soci-review-11748853/official_response/edit) Thank you for such a thoughtful review! We’re thrilled to hear that the directory ranking insights, keyword tracking, and geographic reporting have been valuable in helping you better understand and manage your online presence. It’s also wonderful to know the implementation process and support from our team helped make the transition a smooth experience. We appreciate you sharing your perspective on the implementation timeline and the depth of the platform’s capabilities. Thanks again for your partnership and for being a valued SOCi customer! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Yash V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yash V.") YV Yash V. Franchisee Small-Business (50 or fewer emp.) 6/18/2026 "Best All-in-One Platform for Scaling Local Marketing" 5/5 What do you like best about SOCi? SOCi provides a comprehensive platform for managing social media, reviews, listings, and local marketing efforts at scale. The interface is clean and organized, making it relatively easy to navigate despite the platform's extensive feature set. Some areas can feel overwhelming at first, but overall the user experience is intuitive. SOCi integrates well with major social media platforms, review sites, and business listing services, allowing teams to manage multiple channels from a single dashboard. The platform is generally reliable and responsive. Publishing, review management, and reporting tools perform consistently, even when managing multiple locations. While SOCi may represent a significant investment, the time savings and operational efficiencies it creates can provide strong ROI, particularly for multi-location businesses. The onboarding process is structured and helpful, and the support team is responsive when assistance is needed. Training resources make it easier for new users to get up to speed. The AI-powered features help streamline content creation, review responses, and local marketing tasks, reducing manual effort while maintaining brand consistency. Overall, SOCi is a powerful solution for organizations looking to centralize and scale their local digital marketing efforts. Review collected by and hosted on G2.com. What do you dislike about SOCi? While SOCi offers a robust set of features, the platform can feel overwhelming for new users due to the number of tools and options available. Some workflows require multiple clicks, and certain reports could be more customizable. Additionally, occasional delays in syncing data across integrations can occur. However, these are relatively minor issues compared to the overall value and functionality the platform provides. Review collected by and hosted on G2.com. What problems is SOCi solving and how is that benefiting you? SOCi helps centralize social media management, review monitoring, business listings, and local marketing efforts into a single platform. Instead of managing multiple tools and logging into different accounts, our team can handle everything from one dashboard. This has improved efficiency, reduced administrative work, helped maintain brand consistency across locations, and enabled faster responses to customer feedback. The platform also provides valuable insights and reporting that help us make more informed marketing decisions and save time on routine tasks. Review collected by and hosted on G2.com. Show More Response from Alicia Zhang of SOCi [Editedit](https://www.g2.com/survey_responses/soci-review-12909703/official_response/edit) We're thrilled to hear that SOCi has been instrumental in centralizing and scaling your local marketing efforts. It's great to know that the platform's clean interface, comprehensive features, and integration capabilities have provided operational efficiencies and strong ROI for your multi-location business. We appreciate your feedback on the onboarding process, support team responsiveness, and AI-powered features. Thank you for choosing SOCi as your marketing solution! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kate D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate D.") KD Kate D. Hospital Manager Small-Business (50 or fewer emp.) 6/19/2026 "All-in-One Platform That Makes Posting Easy and Seamless" 4/5 What do you like best about SOCi? I like that I have everything on one platform! All of my accounts are linked in one and it makes posting so easy and seamless. I'm not that great with technology, so having this streamline how I post is a big time-saver as well. It was also easy to learn and Soci is great about offering help when you need it. Review collected by and hosted on G2.com. What do you dislike about SOCi? Honestly, there's no issues I have with Soci, but if I had to pick, I would say they could make the dashboard look nicer. It looks fine now, but they could soften it and make it more appeasing to the creative eye, if they wanted. But again, it won't make it a better platform or enhance it's performance in any way, so it's purely cosmetic! Review collected by and hosted on G2.com. What problems is SOCi solving and how is that benefiting you? Time! It allows us to post on multiple platforms in a very efficient manner. I also really like the analytics and performance data so we can see what's working best for our audience. Review collected by and hosted on G2.com. Show More Response from Alicia Zhang of SOCi [Editedit](https://www.g2.com/survey_responses/soci-review-12981949/official_response/edit) We're thrilled to hear that you find SOCi's all-in-one platform to be easy and seamless for posting. Our goal is to simplify the process for our users, and we're glad to hear that it's making a positive impact for you. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KS Kenneth S. Manager Enterprise (\> 1000 emp.) 6/18/2026 "Slow UI, Posting Errors, and Limited Story Features Make SOCi Hard to Use" 1/5 What do you like best about SOCi? Being able to see Google information on the platform is very helpful along with the option to link multiple social media types. Review collected by and hosted on G2.com. What do you dislike about SOCi? When trying to schedule posts, if it is something that has already been posted under another Anytime Fitness account, it won't let you post it. If trying to post a story, there are minimal features to be able to add to the story other than just an image. Automatic posts are consistently marked as unable to post. The UI takes so much time to load, it is faster to go through the instagram or Facebook app itself to be able to schedule posts. When trying to get support, there is an email account that it says to email, but then you get an email stating that you need to login to your account to receive support. When I was trying to gain access, this wasn't helpful because I didn't have an account to use. There is also no way to post a Facebook story on there, when posting an instagram story, it doesn't carry over to Facebook. If I go on the Instagram app and post a story, then it posts it on Facebook and instagram. Meta Business Suite allows all these features as well. There isn't anything special about SOCi compared to the Business Suite that I have found other than integration of Google, which we don't even use often. All of the meetings that are supposed to help us learn about how to use SOCi seem to be pointless. I take what they say and try to apply it, but then I run into issues because of what I am wanting to actually do isn't available or I get errors. Review collected by and hosted on G2.com. What problems is SOCi solving and how is that benefiting you? There are no problems that SOCi solves compared to Meta Business Suite. Review collected by and hosted on G2.com. Show More Response from Alicia Zhang of SOCi [Editedit](https://www.g2.com/survey_responses/soci-review-12980102/official_response/edit) Thank you for taking the time to share such detailed feedback. We're glad to hear that Google integration and multi-network linking have been useful for your team. We also appreciate your candid input on issues you're having. Please reach out to your CSM or help@soci.com so we can address the open issues and make sure you're getting full value from the platform! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Painting with a Twist G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Painting with a Twist G.") PG Painting with a Twist G. Owner Small-Business (50 or fewer emp.) 6/18/2026 "Saves Time with Multi-Platform Posting for Small Business" 5/5 What do you like best about SOCi? One of the more valuable features on SOCI is the ability to post to multiple platforms simultaneously. You can do one mass post or change wording and set-up for each on without having to go between multiple pages or tabs. This alone saves significant amounts of time and reduces confusion. Review collected by and hosted on G2.com. What do you dislike about SOCi? As a, second tier user so to speak, I do find some frustrations in utilizing some of the tools such as changing audiences or paid postings. A lot of that is controlled above by my parent organization so that does cause some frustration. I use the free posting most but the few times I have tried paid posting I have trouble uploading and finding my content to post in a paid ad. In defense though I have not reached out to the soci about that yet but it is on my to do list. The initial support setting it up and online tools have been useful. Review collected by and hosted on G2.com. What problems is SOCi solving and how is that benefiting you? Getting our brand offerings in front of the public at a reasonable, trackable cost is one of the most important parts of staying successful. People don’t automatically flock to us, and SOCI helps with that at a fair price. It lets us target the right customers and reduces wasted ad spend. On top of that, the posting options are invaluable—it’s smart posting. I can rewrite the copy and tailor what it says for each platform without ever leaving the page. Complete integration if you allow it to connect to all the platform options you have! That saves me time, keeps the process efficient, and has been reliable so far. I haven’t had any issues with that feature. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ashlee G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashlee G.") AG Ashlee G. Franchise Owner Small-Business (50 or fewer emp.) 6/18/2026 "SOCi Makes Multi-Platform Scheduling Fast and Effortless" 5/5 What do you like best about SOCi? As someone who is very limited on time, what I like most about SOCi is the ability to schedule posts across multiple social media platforms simultaneously. The interface is straightforward and easy to navigate, which makes managing content much more efficient. It saves me a significant amount of time and helps ensure our messaging stays consistent across channels without having to log in to each platform individually. Review collected by and hosted on G2.com. What do you dislike about SOCi? The biggest opportunity for improvement is the messaging feature. I don't consistently receive notifications for new messages, and conversations aren't always categorized in a way that makes them easy to manage. Better message organization and more reliable notifications would be helpful. Review collected by and hosted on G2.com. What problems is SOCi solving and how is that benefiting you? SOCi helps solve the challenge of managing social media across multiple platforms while balancing a busy schedule. Instead of creating and posting content separately on each channel, I can schedule posts in one place and publish them simultaneously. This saves time, keeps our messaging consistent, and allows me to maintain an active social media presence without taking attention away from other responsibilities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rachael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachael S.") RS Rachael S. Principal Interior Designer Design Small-Business (50 or fewer emp.) 11/9/2023 "Simple, Effective, and Informative" 4.5/5 What do you like best about SOCi? SOCi has been very helpful to in seamlessly managing our primary social in one place that is concise and informative. It's easy for our corporate office to prebuilt posts for us, let us the franchisee move and alter the text and tags, as well as the timing of these posts. It is also easy to see the response and effect of these posts in their report system. As a franchisee it is easy to add our own posts to their existing line up and make our social media content relevant to our individual brand as well as the overall franchise as a whole. It's easy to login in everyday and keep tabs on the new information in one place that isn't as nebulous as Meta's back end right now. I like that we can boost posts from within SOCi without having to go to 20 different screens, or figure out which of the 10 different ways you can boost a post on Meta has the feature you are looking for. The addition of stories/reels to the mix is very useful as we tend to do those almost exclusively for our branding pieces. Review collected by and hosted on G2.com. What do you dislike about SOCi? Messages are slow. Often by the time SOCi notifies us about a message or response, we have already resolved it. Luckily we are using this as a check and balance system. It could also be a little more indepth with the statistics it gives us in the report. Review collected by and hosted on G2.com. What problems is SOCi solving and how is that benefiting you? Having to login into and juggle both Facebook and Instagram using their native backend, which is often nebulous and confusing when you just want a simple answer, or to just boost a post. Integrating with both of these platforms directly helps keep social media advertising fast and effective. The new AI features are helpful in generating copy and combining it with images from a library pool to help give me more time running other aspects of my business without having to hire an intern for social media, which more than pays for the cost of the service. There's support and resources when needed, but a lot of the user interface is straightforward and easy to understand. Review collected by and hosted on G2.com. Show More Response from Neil Grasso of SOCi [Editedit](https://www.g2.com/survey_responses/soci-review-8850201/official_response/edit) Thank you for sharing your positive experience with SOCi! We're glad to hear that it has been helpful in managing your social media content and providing informative reports. I’m sorry to hear you are encountering issues with the timeliness of notifications. 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