--- title: SmartSurvey Reviews meta\_title: 'SmartSurvey Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 47 reviews by the users' company size, role or industry to find out how SmartSurvey works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 47 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SmartSurvey Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SmartSurvey but has limited features. Are you part of the SmartSurvey team? [Upgrade your plan](https://my.g2.com/smartsurvey/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! SmartSurvey is the UK's leading SaaS feedback platform. Spin up surveys, forms and questionnaires in minutes, send them anywhere your audience is, and turn raw responses into insight you can act on, all without leaving the platform. Native AI sentiment and thematic analysis surface the themes hiding in your open-text answers. Live dashboards and white-label reports put the right numbers in front of the right people. Connect SmartSurvey to the tools your team uses such as HubSpot, Salesforce, Power BI, MS Teams and so many more. The survey platform for everyone, from students and charities to growing businesses and public sector teams. Pick a free-for-life plan for basic surveys, self-serve plans for solo professionals and teams, or enterprise solutions for full CX, EX, PX and citizen engagement programmes. Multi-user team plans make collaboration simple. With hundreds of thousands of users from across the world and more than a billion responses analysed, you are in safe hands and great company. ISO 27001 certified, Cyber Essentials Plus, GDPR compliant, and UK-hosted as standard. Learn more by visiting https://www.smartsurvey.co.uk/ * * * Seller [SmartSurvey](https://www.g2.com/sellers/smartsurvey) Discussions [SmartSurvey Community](https://www.g2.com/products/smartsurvey/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nathan Scott Show More ## Pricing Pricing provided by SmartSurvey. ### Basic Free ### Advanced £90.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/smartsurvey/pricing) ## Top-Rated Alternatives [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,899) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ ![Alchemer Survey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alchemer Survey") Alchemer Survey 4.4/5(956) ](https://www.g2.com/products/alchemer-survey/reviews) [ View All Alternatives ](https://www.g2.com/products/smartsurvey/competitors/alternatives) ## User Insights Average based on 47 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 12/21/2017 "Great tool for gathering and analyzing data" 4/5 What do you like best about SmartSurvey? SmartSurvey is easy and intuitive to use. Creating a survey is easy, with lots of different options and layouts available, more than other similar survey software. Once the data has been gathered, I particularly like the ability to create and download charts. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? I haven't worked out whether you can alter or filter the information included in the charts. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? We use Smart Survey to gather and analyze data on outcomes. It is far easier to process the data through the software than as we previously did, on paper. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![eljay r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "eljay r.") ER eljay r. Director Research Small-Business (50 or fewer emp.) 8/27/2017 "EASY TO USE AND GREAT SUPPORT" 5/5 What do you like best about SmartSurvey? I love the fact that the team is always there to answer any questions I have. They do this so quickly that it's a dream if you get stuck on anything. I can honestly say that its the best software for surveys that Ive used and would recommend it in an instant. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Nothing! Everything has gone smoothly as I wanted it to. The support team is really great and always there for you. Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: No hesitation at all. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? It enables me to carry out my business with ease - as a market and social researcher that's pretty key! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") AR Verified User in Research Mid-Market (51-1000 emp.) 1/31/2018 "Straightforward survey tool" 5/5 What do you like best about SmartSurvey? Easy to use, and has UK data storage that complies with data protection regulations. Staff have always been friendly and helpful when I've had queries. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Nothing, I've had a good experience so far. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? As a researcher, it solves the problem of making sure we remain the data controllers, and have the data stored on UK servers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tim M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim M.") TM Tim M. Senior Team Leader Utilities Small-Business (50 or fewer emp.) 6/13/2017 "simple to use, flexible and effective" 5/5 What do you like best about SmartSurvey? building surveys is easy with a clear user interface and good control over the survey and types of questions available, of which there are many I've not used yet. Results are easy to access and view online and being able to download a range of options direct to xls and not just csv is a bonus. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? not really found anything I don't like so far. I guess, if I was being fussy, it would be good to be able to format the page description text with basic elements like bold, italic, underline, paragraph break. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? I'm using this product to gain market and customer service intelligence from our range of quite different stakeholders. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jon R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon R.") JR Jon R. Widening Participation and Access Co-ordinator Higher Education Small-Business (50 or fewer emp.) 10/2/2017 "Powerful yet simple to use" 5/5 What do you like best about SmartSurvey? The capacity of Smart Survey for what we wanted to achieve was perfect and allowed us to develop a professional and effective form. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? The only issue was the time taken to delete records from the system once they were no longer needed Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? We are using it for an online application form Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 8/25/2017 "Easy to use and great customer service" 5/5 What do you like best about SmartSurvey? The system is a straightforward platform for developing surveys. If we have had any questions the customer service team have been very helpful. Tailoring surveys in design, questions and logos allows all of the surveys to be unique and suitable for any organisation. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? There is nothing I have found to not like. Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: If you are unsure, try the free trial and speak to the support team as they will be able to answer any of your questions. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? The ability to collate feedback on our current services and to survey potential future customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mark E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark E.") ME Mark E. Marketing and Business Partnerships Officer Mental Health Care Small-Business (50 or fewer emp.) 10/30/2017 "Great survey software " 5/5 What do you like best about SmartSurvey? We've only just started using SmartSurvey but so far we think it's a great product as it does what we need it to do and the back office/CMS seems user-friendly. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Can't say we've noticed anything about it yet. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? It enables us to support clients gain an insight into their employees' experiences and perceptions of mental health at work. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") AR Verified User in Research Enterprise (\> 1000 emp.) 1/9/2018 "review" 5/5 What do you like best about SmartSurvey? The look and feel of SmartSurvey is excellent Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Not being familiar with the jargon! But reassured that I have logic... Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: Its OK to ask about the jargon! Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? as above - will be v attractive for those completing the survey Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 11/20/2017 "Great web-based survey tool" 4.5/5 What do you like best about SmartSurvey? The ability to send out survey links to a range of people and get far more responses that I'd get to a paper questionnaire. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Nothing particularly - I haven't come across anything. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? We're using the software to conduct surveys of staff or to get confirmation from staff about whether they want to sign up to specific employee benefits. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jo C.") JC Jo C. Registrar Education Management Mid-Market (51-1000 emp.) 9/20/2017 "Smartsurvey" 4.5/5 What do you like best about SmartSurvey? The interface is very easy to use and the level of support and technical help available is great. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? To be honest, I haven't found anything I dislike yet. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? We are increasing efficiency by using SmartSurvey, and we are able to reach and respond to a wider range of stakeholders Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about SmartSurvey? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SmartSurvey ](https://www.g2.com/products/smartsurvey/discussions/new) GU Guest User • Last activity over 4 years ago What is SmartSurvey? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-smartsurvey) GU Guest User What is SmartSurvey used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smartsurvey-used-for) [ View all Discussions ](https://www.g2.com/products/smartsurvey/discuss) ## Pricing Options Pricing provided by SmartSurvey. ### Basic Free ### Advanced £90.00 1 User Per Month ### Growth Starting at £125.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/smartsurvey/pricing) SmartSurvey Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,899) [ Compare Now ](https://www.g2.com/compare/smartsurvey-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/qualtrics-market-research-vs-smartsurvey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1a15c569377490b264a25ebf2db4cd56/alchemer-survey.png "Product Avatar Image") Alchemer Survey 4.4/5(956) [ Compare Now ](https://www.g2.com/compare/alchemer-survey-vs-smartsurvey) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey) ##### Explore More [Recommended app for global payroll processing](https://www.g2.com/discussions/what-s-a-recommended-app-for-global-payroll-processing)[Which JDK runtime performance and security update strategies work best for enterprise teams with strict patch compliance requirements?](https://www.g2.com/discussions/which-jdk-runtime-performance-and-security-update-strategies-work-best-for-enterprise-teams-with-strict-patch-compliance-requirements)[What is the best network management tool for hybrid networks?](https://www.g2.com/discussions/what-is-the-best-network-management-tool-for-hybrid-networks) [CrowdStrike vs Wiz for a security team that needs cloud infrastructure monitoring with solid posture management and automated misconfiguration remediation?](https://www.g2.com/discussions/crowdstrike-vs-wiz-for-a-security-team-that-needs-cloud-infrastructure-monitoring-with-solid-posture-management-and-automated-misconfiguration-remediation)[Which managed IoT services tools deliver strong implementation support for large enterprise deployments?](https://www.g2.com/discussions/which-managed-iot-services-tools-deliver-strong-implementation-support-for-large-enterprise-deployments)[What secure data room solutions are ideal for corporate legal teams?](https://www.g2.com/discussions/what-secure-data-room-solutions-are-ideal-for-corporate-legal-teams) [Show MoreShow Less](javascript:void(0);)