Link copied to clipboard

# SmartSurvey vs SurveyMonkey Comparison - What are their main differences?

Share
[
Export
](/compare/smartsurvey/surveymonkey/export.csv)

SmartSurveySurveyMonkey[+ Add Product](#)

Reviews

**SmartSurvey** [

4.6/5(47)

](https://www.g2.com/products/smartsurvey/reviews#reviews)

**SurveyMonkey** [

4.4/5(24,040)

](https://www.g2.com/products/surveymonkey/reviews#reviews)

Pricing

**SmartSurvey**
Free Trial

**Free** · Basic

**SurveyMonkey**
Free Trial

**Contact Us** · SurveyMonkey Enterprise

**Pricing Insights**
from reviews

Time to Implement

**SmartSurvey**
\<1 monthFaster

Based on 9 responses

**SurveyMonkey**
1 month

Based on 274 responses

Return on Investment

**SmartSurvey**
Not enough reviews yet

**SurveyMonkey**
11 months

Based on 228 responses

Perceived Cost

**SmartSurvey**
$$$$$

**SurveyMonkey**
$$$$$

Average Discount

**SmartSurvey**
30%23% more

**SurveyMonkey**
7%

 ![SmartSurvey](https://images.g2crowd.com/uploads/product/hd_favicon/7b31aa90d1ba565cd260324f5d5b0d26/smartsurvey%282%29.png "SmartSurvey")

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**SmartSurvey**
Not enough data

**SurveyMonkey**
[
Ease of Use (376)
](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082395&qs=pros-and-cons#reviews)[
Ease of Creation (171)
](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082655&qs=pros-and-cons#reviews)[
Expensive (116)
](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080695&qs=pros-and-cons#reviews)[
Limitations (91)
](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081220&qs=pros-and-cons#reviews)

Integrations

**SmartSurvey**
Not enough data

**SurveyMonkey**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bef9663981cdfb14ebe3dedd51c75d6b/arlo-training-management-software.png "Product Avatar Image")

Arlo Training Management...

](https://www.g2.com/products/arlo-training-management-software/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f13487cd4bbd25aec7f3c9dcb9cf957/articulate-360.png "Product Avatar Image")

Articulate 360

](https://www.g2.com/products/articulate-360/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[
View all
](https://www.g2.com/products/surveymonkey/integrations)

Screenshots

**SmartSurvey**
 ![SmartSurvey screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1378775/AI-Survey-Generator.png)

**SurveyMonkey**
 ![SurveyMonkey screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1468809/Create.png)

Ratings

Meets Requirements

**SmartSurvey**

9.1

9.142

**SurveyMonkey**

9.0

9.021,073

Ease of Use

**SmartSurvey**

9.0

9.042

**SurveyMonkey**

9.2

9.221,218

Ease of Setup

**SmartSurvey**

9.1

9.121

**SurveyMonkey**

9.0

9.08,568

Ease of Admin

**SmartSurvey**

9.0

9.021

**SurveyMonkey**

8.9

8.97,908

Quality of Support

**SmartSurvey**

9.3

9.340

**SurveyMonkey**

8.5

8.514,908

Has the product been a good partner in doing business?

**SmartSurvey**

9.0

9.020

**SurveyMonkey**

8.8

8.86,937

Product Direction (% positive)

**SmartSurvey**

8.9

8.941

**SurveyMonkey**

7.7

7.720,535

Features

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

8.7

6

8.5

1,924

Survey Management

Survey Builder

9.0

5

9.1(won by 0.1)

1621

Customizable Questions

8.3

5

8.9(won by 0.6)

1498

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Survey Distribution

8.7

5

8.9(won by 0.2)

1482

Templates

Not enough data

8.6(won by default)

1377

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

Not enough data

8.5(won by default)

1188

Branding

Not enough data

8.2(won by default)

1224

Multimedia Support

Not enough data

8.1(won by default)

1061

Multilingual Surveys

Not enough data

8.1(won by default)

904

Survey Insights

Reporting & Analytics

9.2(won by 0.6)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

1496

Data Exporting

8.6(won by 0.1)

6

8.5

1298

Permissions

8.3

5

8.4(won by 0.1)

1139

BI Tools Integration

Not enough data

8.0(won by default)

942

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

Feature Not Available

7.6(won by default)

143

Proactive Assistance

Feature Not Available

7.7(won by default)

155

Decision Making

Feature Not Available

8.1(won by default)

154

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Survey/Poll Management

Not enough data

9.6(won by default)

12

Surveys & Feedback

Not enough data

10.0(won by default)

5

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

8.0

426

Feedback Management

Tagging

Not enough data

7.9(won by default)

163

Segmentation

Not enough data

8.3(won by default)

167

Custom Reports and Dashboards

Not enough data

8.2(won by default)

240

Feedback Analysis

Thematic Analysis

Not enough data

8.2(won by default)

160

Sentiment Analysis

Not enough data

8.0(won by default)

155

NPS/CSAT Scoring

Not enough data

7.9(won by default)

153

Feedback Sources

Online Reviews

Not enough data

8.2(won by default)

156

Surveys

Not enough data

9.3(won by default)

353

Social Media

Not enough data

7.8(won by default)

138

Customer Service Channels

Not enough data

7.7(won by default)

136

Generative AI

AI Text Generation

Not enough data

7.4(won by default)

151

AI Text Summarization

Not enough data

7.5(won by default)

90

Online Form Builder[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

8.7

373

Customization

Custom Fields

Not enough data

8.8(won by default)

233

Conditional Logic

Not enough data

8.5(won by default)

236

Multi-page Forms

Not enough data

8.8(won by default)

231

Design

Not enough data

8.4(won by default)

277

Forms Creation & Design

Not enough data

10.0(won by default)

20

Additional Functionality

Embedded Forms

Not enough data

8.3(won by default)

172

Offline Capability

Not enough data

7.7(won by default)

146

Notifications

Not enough data

8.4(won by default)

213

Payments

Not enough data

7.7(won by default)

146

Mobile Forms

Not enough data

8.6(won by default)

209

Customizable Forms

Not enough data

8.3(won by default)

6

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Additional Functionality

Reporting & Statistics

Not enough data

9.4(won by default)

8

Multi-Channel Distribution

Not enough data

9.0(won by default)

5

Surveys & Feedback

Not enough data

10.0(won by default)

15

Data Import/Export

Not enough data

8.5(won by default)

14

Reporting/Analytics

Not enough data

7.9(won by default)

7

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Autofill

Not enough data

Not enough data

Convert to PDF

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Media Library

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Consumer Insights Platforms[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

Not enough data

8.7

66

Survey Design - Consumer Insights Platforms

Self-Serve Survey Builder

Not enough data

9.2(won by default)

17

Question Branching

Not enough data

8.2(won by default)

14

Conditional Logic

Not enough data

8.8(won by default)

10

Multi-Use Methodologies

Not enough data

Not enough data

Industry & Locale Adaptability

Not enough data

Not enough data

Behavioral & Adaptive Logic Guidance

Not enough data

Not enough data

AI Smart Probes

Not enough data

Not enough data

Audience Access - Consumer Insights Platforms

Customer Data Upload

Not enough data

9.7(won by default)

5

Flexible Audience Options

Not enough data

Not enough data

Consumer Panels

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Data Collection - Consumer Insights Platforms

Rapid Research

Not enough data

9.3(won by default)

9

Quality Assurance

Not enough data

Not enough data

Mobile / Mixed Mode

Not enough data

Not enough data

Analytics - Consumer Insights Platforms

AI-Powered Insights

Not enough data

7.3(won by default)

5

Qualitative Research Support

Not enough data

9.3(won by default)

5

Benchmarking & Norms

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration - Consumer Insights Platforms

Shared Workspaces

Not enough data

8.6(won by default)

6

Dashboards & Embedded Integrations

Not enough data

Not enough data

Embeddable Reports

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Additional Functionality

Reporting & Statistics

Not enough data

8.9(won by default)

6

Surveys & Feedback

Not enough data

9.7(won by default)

6

Multi-Channel Distribution

Not enough data

10.0(won by default)

5

Data Visualization

Not enough data

6.9(won by default)

6

Data Import/Export

Not enough data

7.6(won by default)

14

Survey/Poll Management

Not enough data

9.8(won by default)

7

Customizable Questions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Face-to-Face

Not enough data

Not enough data

Survey Sample Management

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Phone-Based

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Panel Management

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Paper-Based

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Show 1 feature category with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![SmartSurvey](https://images.g2crowd.com/uploads/product/hd_favicon/7b31aa90d1ba565cd260324f5d5b0d26/smartsurvey%282%29.png "SmartSurvey")](https://www.g2.com/products/smartsurvey/reviews)

SmartSurvey

Small-Business(50 or fewer emp.)

45.7%

Mid-Market(51-1000 emp.)

34.8%

Enterprise(\> 1000 emp.)

19.6%

[![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")](https://www.g2.com/products/surveymonkey/reviews)

SurveyMonkey

Small-Business(50 or fewer emp.)

36.8%

Mid-Market(51-1000 emp.)

34.2%

Enterprise(\> 1000 emp.)

29.0%

Small-Business

(50 or fewer emp.)

45.7%

36.8%

Mid-Market

(51-1000 emp.)

34.8%

34.2%

Enterprise

(\> 1000 emp.)

19.6%

29.0%

Reviewers' Industry

[![SmartSurvey](https://images.g2crowd.com/uploads/product/hd_favicon/7b31aa90d1ba565cd260324f5d5b0d26/smartsurvey%282%29.png "SmartSurvey")](https://www.g2.com/products/smartsurvey/reviews)
SmartSurvey

Education Management

15.2%

Research

8.7%

Government Administration

8.7%

Real Estate

6.5%

Wholesale

4.3%

Other

56.5%

[![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")](https://www.g2.com/products/surveymonkey/reviews)
SurveyMonkey

Education Management

8.4%

Hospital & Health Care

5.9%

Higher Education

5.8%

Marketing and Advertising

5.0%

Non-Profit Organization Management

4.9%

Other

69.9%

FAQs

## SmartSurvey vs SurveyMonkey FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between SurveyMonkey vs SmartSurvey?

SmartSurvey stands out for higher reviewer satisfaction on support and setup, while SurveyMonkey leads in review volume and ease of use.

| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | [SmartSurvey](https://www.g2.com/products/smartsurvey/reviews) |
| --- | --- |
| 4.4/5 (23,901 reviews) | 4.6/5 (47 reviews) |
| Small-Business | Small-Business |
| 9.0 | 9.1 |
| 8.5 | 9.3 |
| Ease of Use (375 all-time mentions) | Support and Setup Simplicity (recent reviews) |

### How do the pricing models of SurveyMonkey and SmartSurvey compare?

SmartSurvey is rated higher for value, with a stronger Price/Cost satisfaction score than SurveyMonkey.

- **SurveyMonkey:** Reviewers frequently cite concerns about expensive plans and limited features on lower tiers, with 116 all-time mentions of cost as a trade-off.
- **SmartSurvey:** Reviewers highlight affordability and competitive package pricing, especially for small businesses and non-profits.
- **Switching reasons:** Recent reviewers mention switching to SmartSurvey for better value and more flexible pricing options.

### What are the best alternatives to SurveyMonkey and SmartSurvey?

The top three alternatives to SurveyMonkey and SmartSurvey are SurveySparrow, Jotform, and Qualtrics Market Research.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,901 reviews) | Small-Business | Expensive plans and limited features on lower tiers | Ease of Use (375 all-time mentions) |
| [SmartSurvey](https://www.g2.com/products/smartsurvey/reviews) | 4.6/5 (47 reviews) | Small-Business | Affordable and competitive package pricing | Support and Setup Simplicity (recent reviews) |
| [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5 (2,067 reviews) | Small-Business | — | — |
| [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5 (5,423 reviews) | Small-Business | — | — |
| [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5 (3,018 reviews) | Enterprise | — | — |

### Which Survey features should I prioritize when comparing SurveyMonkey and SmartSurvey?

Buyers should prioritize ease of use, customization, support quality, integrations, and pricing flexibility when comparing SurveyMonkey and SmartSurvey.

- **Ease of Use:** SurveyMonkey 9.2, SmartSurvey 9.0; 375 all-time mentions for SurveyMonkey.
- **Customization:** SurveyMonkey 61 all-time mentions; SmartSurvey praised for survey tailoring and branding in recent reviews.
- **Support Quality:** SurveyMonkey 8.5, SmartSurvey 9.3; SmartSurvey reviewers consistently highlight responsive support.
- **Integrations:** SurveyMonkey 53 all-time mentions; SmartSurvey —.
- **Pricing Flexibility:** SurveyMonkey 116 all-time mentions of cost as a trade-off; SmartSurvey praised for affordability and flexible packages in recent reviews.

### What are the pros and cons of SurveyMonkey vs SmartSurvey?

SurveyMonkey’s headline strength is ease of use, while SmartSurvey’s is support and setup simplicity.

- **SurveyMonkey strengths:** Ease of Use (375 all-time mentions), intuitive interface (120), templates (88), features (86), customization (61), integrations (53), and insights generation (59).
- **SurveyMonkey trade-offs:** Expensive plans (116), limitations (91), limited customization (62), restrictions (46), and poor visualization (33).
- **SmartSurvey strengths:** Support and setup simplicity (recent reviews), affordable pricing, strong customization and branding, and responsive customer service.
- **SmartSurvey trade-offs:** Some reviewers note basic themes and limited advanced formatting options; a few mention a learning curve for advanced privacy features.

### Is SurveyMonkey or SmartSurvey better for small businesses?

SmartSurvey is the better fit for small businesses, with higher satisfaction scores and strong small-business reviewer sentiment.

- **SurveyMonkey:** Largest segment is Small-Business; reviewers appreciate ease of use but frequently cite cost as a concern for small teams.
- **SmartSurvey:** Largest segment is Small-Business; reviewers highlight affordability, responsive support, and suitability for small organizations and non-profits.

### Which Survey platform has better integrations?

SurveyMonkey is favored for integrations, with more reviewer-cited mentions and integration-specific feedback.

- **SurveyMonkey:** Integrations mentioned in 53 all-time reviews, including Google Sheets, Outlook, and CRM tools.
- **SmartSurvey:** Reviewers do not cite specific integrations in recent reviews.

### How do SurveyMonkey and SmartSurvey compare on customer support?

SmartSurvey leads on Quality of Support, with a 0.8-point advantage over SurveyMonkey (9.3 vs 8.5).

- **SurveyMonkey:** Reviewers describe support as generally helpful but occasionally slow or less accessible, with 73 all-time mentions of customer support.
- **SmartSurvey:** Reviewers consistently praise responsive, friendly, and helpful support, with multiple recent reviews highlighting quick resolution and strong customer service.

### Which is easier to implement, SurveyMonkey or SmartSurvey?

SmartSurvey and SurveyMonkey are at parity on Ease of Setup, with scores of 9.1 and 9.0 respectively.

- **SurveyMonkey:** Reviewers frequently describe setup as quick and straightforward, with many citing ease of onboarding and initial survey creation.
- **SmartSurvey:** Reviewers highlight simple setup, intuitive onboarding, and minimal learning curve for basic use.

### Which product has better Surveys?

SurveyMonkey is more frequently cited for Surveys, with higher mention counts and reviewer engagement.

- **SurveyMonkey:** Surveys are the most frequently mentioned feature, with 375 all-time mentions for ease of use and 86 for features; reviewers highlight templates, customization, and analytics.
- **SmartSurvey:** Reviewers praise survey customization, branding, and clear results, with strong satisfaction in recent reviews.

Alternatives

**SmartSurvey Alternatives**

 ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")

[
Qualtrics Market Research
](/products/qualtrics-market-research/reviews)

 ![Alchemer Survey](https://images.g2crowd.com/uploads/product/hd_favicon/134a3c3564c0a8c7a00c43c78ea964d9/alchemer-survey.svg "Alchemer Survey")

[
Alchemer Survey
](/products/alchemer-survey/reviews)

 ![Microsoft Forms](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_13aba37ae908d9cf29a2452925257ccc/microsoft-forms.jpeg "Microsoft Forms")

[
Microsoft Forms
](/products/microsoft-forms/reviews)

 ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform")

[
Typeform
](/products/typeform/reviews)

**SurveyMonkey Alternatives**

 ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow")

[
SurveySparrow
](/products/surveysparrow/reviews)

 ![Jotform](https://images.g2crowd.com/uploads/product/hd_favicon/db92fdbe82415a54d6c44d2085e85c83/jotform.svg "Jotform")

[
Jotform
](/products/jotform/reviews)

 ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")

[
Qualtrics Market Research
](/products/qualtrics-market-research/reviews)

 ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform")

[
Typeform
](/products/typeform/reviews)