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Compare SmartSurvey and SurveyMonkey 
Featured Products
At a Glance
Market Segments
Small-Business (45.7% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
Free
Contact Us
SmartSurvey
Star Rating
(47)4.6 out of 5
Market Segments
Small-Business (45.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 6 pricing plansSurveyMonkey
Star Rating
(23,314)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SmartSurvey. Users appreciate its user-friendly interface and the ability to create surveys quickly, with one reviewer noting they could implement a global survey in just a few days.
- According to verified reviews, SmartSurvey offers a compelling free account option, which allows users to access detailed information without any cost. However, some users express a desire for more flexibility, as the free account limits responses to 100 per month, which can be restrictive for larger projects.
- Users say that SurveyMonkey's extensive library of over 500 expert-written templates enhances the survey creation process, making it easier to follow scientifically sound research methods. This feature is particularly praised for its ability to generate professionally structured surveys from a single text prompt.
- Reviewers mention that SmartSurvey's simple interface is particularly beneficial for non-technical staff, making it easy for teams to collaborate on survey projects. This ease of use is a strong point for users who may not have extensive technical backgrounds.
- Users highlight that SurveyMonkey's reporting and analytics capabilities are robust, with many finding the insights generated to be valuable for decision-making. In contrast, while SmartSurvey also offers good analytics, some users feel that SurveyMonkey provides a more comprehensive overview of survey results.
- According to recent feedback, SurveyMonkey's quality of support is rated lower than SmartSurvey's, with users noting that SmartSurvey's support team is responsive and helpful. This aspect can be crucial for users who may need assistance during their survey projects.
Pricing
Entry-Level Pricing
SmartSurvey
Basic Plan
Free
- Unlimited surveys
- 15 questions per survey
- 100 responses per month
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
SmartSurvey
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.1
42
9.0
20,496
Ease of Use
9.0
42
9.2
20,608
Ease of Setup
9.1
21
9.0
7,945
Ease of Admin
9.0
21
8.9
7,597
Quality of Support
9.3
40
8.6
14,536
Has the product been a good partner in doing business?
9.0
20
8.8
6,646
Product Direction (% positive)
8.9
41
7.7
20,058
Features by Category
Feedback Management
Not enough data
7.7
148
Not enough data
8.1
145
Not enough data
8.1
145
Feedback Analysis
Not enough data
8.2
143
Not enough data
7.9
142
Not enough data
7.6
138
Feedback Sources
Not enough data
8.1
144
Not enough data
9.0
147
Not enough data
7.8
139
Not enough data
7.7
138
Generative AI
Not enough data
7.3
131
Not enough data
7.6
84
Survey Management
9.0
5
9.0
1402
8.3
5
8.9
1407
Not enough data
8.6
1332
8.7
5
8.8
1373
Survey Customization
Not enough data
8.5
1152
Not enough data
8.2
1186
Not enough data
8.1
1075
Not enough data
8.1
901
Survey Insights
9.2
6
8.6
1328
Feature Not Available
8.0
932
8.6
6
8.5
1245
8.3
5
8.4
1133
Agentic AI - Survey
Not enough data
7.6
148
Not enough data
7.7
147
Not enough data
8.0
151
Customization
Not enough data
8.6
208
Not enough data
8.3
192
Not enough data
8.7
212
Not enough data
8.6
222
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.6
203
Categories
Categories
Shared Categories
SmartSurvey and SurveyMonkey are categorized as Survey
Unique Categories
SmartSurvey has no unique categories
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
SmartSurvey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
15.2%
Research
8.7%
Government Administration
8.7%
Real Estate
6.5%
Wholesale
4.3%
Other
56.5%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
What is SmartSurvey?
1 Comment
Official Response from SmartSurvey
SmartSurvey is an online survey and forms platform with user friendly yet advanced survey software. It enables our customers to drive valuable insights...Read more
SmartSurvey has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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