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Compare SmartSurvey and SurveyMonkey 
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At a Glance
Market Segments
Small-Business (45.7% of reviews)
Small-Business (36.3% of reviews)
Entry-Level Pricing
Free
Contact Us
SmartSurvey
Star Rating
(47)4.6 out of 5
Market Segments
Small-Business (45.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 6 pricing plansSurveyMonkey
Star Rating
(23,276)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in its "Survey Builder" feature, allowing for a seamless creation process with a variety of question types, while SmartSurvey's "Question Types" feature is noted to be less versatile, leading to some limitations in survey design.
- Reviewers mention that SmartSurvey offers superior "Quality of Support," with a G2 rating of 9.3 compared to SurveyMonkey's 8.6, indicating that users find SmartSurvey's customer service more responsive and helpful when issues arise.
- G2 users highlight that SurveyMonkey's "Survey Distribution" capabilities are robust, scoring 8.8, which allows for effective outreach, whereas SmartSurvey's score of 8.7 suggests it may not be as comprehensive in this area.
- Users on G2 report that SmartSurvey shines in "Feedback Analysis," particularly with its "Reporting & Analytics" feature, which received a high score of 9.2, making it easier for users to derive insights from their data compared to SurveyMonkey's score of 8.6.
- Reviewers say that SurveyMonkey's "Customization" options, particularly in "Custom Fields" and "Conditional Logic," are highly rated, providing users with the flexibility to tailor surveys to their specific needs, while SmartSurvey's offerings in these areas are perceived as less extensive.
- Users say that SmartSurvey's "Product Direction" is viewed positively with a score of 8.9, indicating a strong commitment to evolving the product based on user feedback, while SurveyMonkey's score of 7.7 suggests there may be room for improvement in this area.
Pricing
Entry-Level Pricing
SmartSurvey
Basic Plan
Free
- Unlimited surveys
- 15 questions per survey
- 100 responses per month
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
SmartSurvey
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.1
42
9.0
20,456
Ease of Use
9.0
42
9.2
20,568
Ease of Setup
9.1
21
9.0
7,907
Ease of Admin
9.0
21
8.9
7,584
Quality of Support
9.3
40
8.6
14,504
Has the product been a good partner in doing business?
9.0
20
8.8
6,633
Product Direction (% positive)
8.9
41
7.7
20,019
Features by Category
Feedback Management
Not enough data
7.7
146
Not enough data
8.0
143
Not enough data
8.1
144
Feedback Analysis
Not enough data
8.1
141
Not enough data
7.9
140
Not enough data
7.6
136
Feedback Sources
Not enough data
8.1
142
Not enough data
8.9
142
Not enough data
7.8
138
Not enough data
7.7
137
Generative AI
Not enough data
7.3
130
Not enough data
7.6
84
Survey Management
9.0
5
9.0
1371
8.3
5
8.9
1397
Not enough data
8.6
1318
8.7
5
8.8
1359
Survey Customization
Not enough data
8.5
1143
Not enough data
8.2
1177
Not enough data
8.1
1069
Not enough data
8.1
896
Survey Insights
9.2
6
8.6
1305
Feature Not Available
8.0
926
8.6
6
8.5
1239
8.3
5
8.4
1129
Agentic AI - Survey
Not enough data
7.6
144
Not enough data
7.7
143
Not enough data
8.0
146
Customization
Not enough data
8.6
205
Not enough data
8.3
189
Not enough data
8.7
210
Not enough data
8.6
217
Additional Functionality
Not enough data
8.3
171
Not enough data
7.7
150
Not enough data
8.3
194
Not enough data
7.8
149
Not enough data
8.6
199
Categories
Categories
Shared Categories
SmartSurvey and SurveyMonkey are categorized as Survey
Unique Categories
SmartSurvey has no unique categories
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
SmartSurvey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
15.2%
Research
8.7%
Government Administration
8.7%
Real Estate
6.5%
Wholesale
4.3%
Other
56.5%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
What is SmartSurvey?
1 Comment
Official Response from SmartSurvey
SmartSurvey is an online survey and forms platform with user friendly yet advanced survey software. It enables our customers to drive valuable insights...Read more
SmartSurvey has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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