Compare SmartSurvey and SurveyMonkey 
At a Glance
Market Segments
Small-Business (45.7% of reviews)
Small-Business (36.5% of reviews)
Entry-Level Pricing
Free
Contact Us
SmartSurvey
Star Rating
(47)4.6 out of 5
Market Segments
Small-Business (45.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 4 pricing plansSurveyMonkey
Star Rating
(23,513)4.4 out of 5
Market Segments
Small-Business (36.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user experience, with many praising its customizability and the fact that everything needed to create a survey is available on a single platform. Users appreciate the ease of use, stating that no training is required to get started.
- Users say that SmartSurvey offers a straightforward interface, making it particularly accessible for non-technical staff. This simplicity is a significant advantage for teams looking for a quick and easy way to gather feedback.
- According to verified reviews, SurveyMonkey's implementation process is highly regarded, with users highlighting its intuitive setup and seamless integration with other software, such as Covr. This makes it a strong choice for businesses that need to hit the ground running.
- Reviewers mention that while SmartSurvey provides a free account option, it has limitations, such as a cap on the number of responses per month. This can be a drawback for users who need to collect more extensive data without incurring costs.
- G2 reviewers highlight that SurveyMonkey's reporting and analytics features are robust, with users noting the efficiency of its AI tools for deeper analysis. This capability is particularly beneficial for organizations that rely on data-driven insights.
- Users report that SmartSurvey's quality of support is commendable, with many appreciating the assistance they receive. However, SurveyMonkey still outshines in overall support quality, as users have noted a slightly lower satisfaction in this area compared to SmartSurvey.
Pricing
Entry-Level Pricing
SmartSurvey
Basic
Free
For individuals who need a professional survey tool without a subscription
- 100 responses per month
- 15 questions per survey
- Unlimited surveys
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
SmartSurvey
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.1
42
9.0
20,642
Ease of Use
9.0
42
9.2
20,760
Ease of Setup
9.1
21
9.0
8,097
Ease of Admin
9.0
21
8.9
7,620
Quality of Support
9.3
40
8.6
14,641
Has the product been a good partner in doing business?
9.0
20
8.8
6,670
Product Direction (% positive)
8.9
41
7.7
20,191
Features by Category
Feedback Management
Not enough data
7.7
149
Not enough data
8.1
146
Not enough data
8.1
158
Feedback Analysis
Not enough data
8.2
145
Not enough data
7.9
145
Not enough data
7.6
139
Feedback Sources
Not enough data
8.1
147
Not enough data
9.1
169
Not enough data
7.8
139
Not enough data
7.7
137
Generative AI
Not enough data
7.4
131
Not enough data
7.6
82
Survey Management
9.0
5
9.0
1487
8.3
5
8.9
1438
Not enough data
8.6
1355
8.7
5
8.9
1413
Survey Customization
Not enough data
8.4
1167
Not enough data
8.2
1202
Not enough data
8.1
1074
Not enough data
8.1
905
Survey Insights
9.2
6
8.6
1401
Not enough data
8.0
946
8.6
6
8.5
1265
8.3
5
8.4
1138
Agentic AI - Survey
Feature Not Available
7.6
147
Feature Not Available
7.7
150
Feature Not Available
8.0
151
Customization
Not enough data
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
198
Not enough data
7.8
151
Not enough data
8.5
206
Categories
Categories
Shared Categories
SmartSurvey and SurveyMonkey are categorized as Survey
Unique Categories
SmartSurvey has no unique categories
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
SmartSurvey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
15.2%
Research
8.7%
Government Administration
8.7%
Real Estate
6.5%
Wholesale
4.3%
Other
56.5%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
What is SmartSurvey?
1 Comment
Official Response from SmartSurvey
SmartSurvey is an online survey and forms platform with user friendly yet advanced survey software. It enables our customers to drive valuable insights...Read more
SmartSurvey has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
EK
Hello Ravish,
We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic...Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
LS
Yes. There are different visual graph options that make viewing and presenting results extremely easy.Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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