Link copied to clipboard

# Alchemer Survey vs SmartSurvey Comparison - What are their main differences?

Share
[
Export
](/compare/alchemer-survey/smartsurvey/export.csv)

Alchemer SurveySmartSurvey[+ Add Product](#)

Reviews

**Alchemer Survey** [

4.4/5(958)

](https://www.g2.com/products/alchemer-survey/reviews#reviews)

**SmartSurvey** [

4.6/5(47)

](https://www.g2.com/products/smartsurvey/reviews#reviews)

Pricing

**Alchemer Survey**
Free Trial

**Call Us** · Enterprise Solutions

**SmartSurvey**
Free Trial

**Free** · Basic

**Pricing Insights**
from reviews

Time to Implement

**Alchemer Survey**
1 month

Based on 119 responses

**SmartSurvey**
\<1 monthFaster

Based on 9 responses

Return on Investment

**Alchemer Survey**
11 months

Based on 104 responses

**SmartSurvey**
Not enough reviews yet

Perceived Cost

**Alchemer Survey**
$$$$$

**SmartSurvey**
$$$$$

Average Discount

**Alchemer Survey**
9%

**SmartSurvey**
30%21% more

 ![Alchemer Survey](https://images.g2crowd.com/uploads/product/hd_favicon/134a3c3564c0a8c7a00c43c78ea964d9/alchemer-survey.svg "Alchemer Survey")

 ![SmartSurvey](https://images.g2crowd.com/uploads/product/hd_favicon/7b31aa90d1ba565cd260324f5d5b0d26/smartsurvey%282%29.png "SmartSurvey")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Alchemer Survey**
[
Ease of Use (33)
](https://www.g2.com/products/alchemer-survey/reviews?filters%5Bsentiment_snippet%5D=1575185&qs=pros-and-cons#reviews)[
Customer Support (22)
](https://www.g2.com/products/alchemer-survey/reviews?filters%5Bsentiment_snippet%5D=1575315&qs=pros-and-cons#reviews)[
Learning Curve (9)
](https://www.g2.com/products/alchemer-survey/reviews?filters%5Bsentiment_snippet%5D=1575473&qs=pros-and-cons#reviews)[
Survey Issues (8)
](https://www.g2.com/products/alchemer-survey/reviews?filters%5Bsentiment_snippet%5D=1575297&qs=pros-and-cons#reviews)

**SmartSurvey**
Not enough data

Integrations

**Alchemer Survey**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image")

Airtable

](https://www.g2.com/products/airtable/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f2737a65f0dea813b21792c5eaee8699/auth0.png "Product Avatar Image")

Auth0

](https://www.g2.com/products/auth0/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image")

BigCommerce

](https://www.g2.com/products/bigcommerce/reviews)[
View all
](https://www.g2.com/products/alchemer-survey/integrations)

**SmartSurvey**
Not enough data

Screenshots

**Alchemer Survey**
 ![Alchemer Survey screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/157101/Alchemer-Dashboard.png)

**SmartSurvey**
 ![SmartSurvey screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1378775/AI-Survey-Generator.png)

Ratings

Meets Requirements

**Alchemer Survey**

8.9

8.9809

**SmartSurvey**

9.1

9.142

Ease of Use

**Alchemer Survey**

8.8

8.8812

**SmartSurvey**

9.0

9.042

Ease of Setup

**Alchemer Survey**

8.8

8.8401

**SmartSurvey**

9.1

9.121

Ease of Admin

**Alchemer Survey**

8.7

8.7371

**SmartSurvey**

9.0

9.021

Quality of Support

**Alchemer Survey**

8.7

8.7709

**SmartSurvey**

9.3

9.340

Has the product been a good partner in doing business?

**Alchemer Survey**

8.9

8.9353

**SmartSurvey**

9.0

9.020

Product Direction (% positive)

**Alchemer Survey**

8.1

8.1775

**SmartSurvey**

8.9

8.941

Features

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

8.2

231

8.7

6

Survey Management

Survey Builder

9.2(won by 0.2)

210

9.0

5

Customizable Questions

9.3(won by 1.0)

213

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

5

Survey Distribution

8.8(won by 0.1)

190

8.7

5

Templates

8.2(won by default)

159

Not enough data

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

9.0(won by default)

196

Not enough data

Branding

8.8(won by default)

183

Not enough data

Multimedia Support

8.5(won by default)

147

Not enough data

Multilingual Surveys

8.1(won by default)

142

Not enough data

Survey Insights

Reporting & Analytics

8.4

202

9.2(won by 0.8)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Data Exporting

8.8(won by 0.2)

201

8.6

6

Permissions

8.4(won by 0.1)

157

8.3

5

BI Tools Integration

7.9(won by default)

128

Not enough data

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

5.9(won by default)

15

Feature Not Available

Proactive Assistance

6.0(won by default)

14

Feature Not Available

Decision Making

7.5(won by default)

16

Feature Not Available

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Online Form Builder[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

Not enough data

Customization

Custom Fields

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Multi-page Forms

Not enough data

Not enough data

Design

Not enough data

Not enough data

Forms Creation & Design

Not enough data

Not enough data

Additional Functionality

Embedded Forms

Not enough data

Not enough data

Offline Capability

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Payments

Not enough data

Not enough data

Mobile Forms

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Autofill

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Convert to PDF

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Media Library

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Alchemer Survey](https://images.g2crowd.com/uploads/product/hd_favicon/134a3c3564c0a8c7a00c43c78ea964d9/alchemer-survey.svg "Alchemer Survey")](https://www.g2.com/products/alchemer-survey/reviews)

Alchemer Survey

Small-Business(50 or fewer emp.)

42.2%

Mid-Market(51-1000 emp.)

32.7%

Enterprise(\> 1000 emp.)

25.2%

[![SmartSurvey](https://images.g2crowd.com/uploads/product/hd_favicon/7b31aa90d1ba565cd260324f5d5b0d26/smartsurvey%282%29.png "SmartSurvey")](https://www.g2.com/products/smartsurvey/reviews)

SmartSurvey

Small-Business(50 or fewer emp.)

45.7%

Mid-Market(51-1000 emp.)

34.8%

Enterprise(\> 1000 emp.)

19.6%

Small-Business

(50 or fewer emp.)

42.2%

45.7%

Mid-Market

(51-1000 emp.)

32.7%

34.8%

Enterprise

(\> 1000 emp.)

25.2%

19.6%

Reviewers' Industry

[![Alchemer Survey](https://images.g2crowd.com/uploads/product/hd_favicon/134a3c3564c0a8c7a00c43c78ea964d9/alchemer-survey.svg "Alchemer Survey")](https://www.g2.com/products/alchemer-survey/reviews)
Alchemer Survey

Market Research

9.1%

Information Technology and Services

5.9%

Marketing and Advertising

5.8%

Education Management

5.5%

Non-Profit Organization Management

4.7%

Other

68.9%

[![SmartSurvey](https://images.g2crowd.com/uploads/product/hd_favicon/7b31aa90d1ba565cd260324f5d5b0d26/smartsurvey%282%29.png "SmartSurvey")](https://www.g2.com/products/smartsurvey/reviews)
SmartSurvey

Education Management

15.2%

Research

8.7%

Government Administration

8.7%

Real Estate

6.5%

Wholesale

4.3%

Other

56.5%

FAQs

## Alchemer Survey vs SmartSurvey FAQs

Generated using AI

Last updated: August 17, 2026

### What is the difference between Alchemer Survey vs SmartSurvey?

SmartSurvey stands out for higher reviewer satisfaction on setup and support, while Alchemer Survey is noted for its customizability and robust features.

| [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) | [SmartSurvey](https://www.g2.com/products/smartsurvey/reviews) |
| --- | --- |
| 4.4/5 (956 reviews) | 4.6/5 (47 reviews) |
| Small-Business | Small-Business |
| 8.8 | 9.1 |
| 8.7 | 9.3 |
| Customizability | Ease of Use |

### How do the pricing models of Alchemer Survey and SmartSurvey compare?

SmartSurvey is rated higher for value, with a stronger Price/Cost satisfaction score than Alchemer Survey.

- **Alchemer Survey:** Reviewers describe Alchemer Survey as offering reasonable pricing for its robust features, but several mention that advanced capabilities and dashboarding require higher-tier plans, and some cite the platform as expensive for small businesses.
- **SmartSurvey:** Reviewers highlight SmartSurvey's affordability and competitive package pricing, with positive sentiment around its free and discounted options for nonprofits and education.

### What are the best alternatives to Alchemer Survey and SmartSurvey?

The top three alternatives to Alchemer Survey and SmartSurvey are SurveyMonkey, SurveySparrow, and Typeform.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) | 4.4/5 (956 reviews) | Small-Business | Reasonable pricing for robust features; advanced features require higher tiers | Customizability |
| [SmartSurvey](https://www.g2.com/products/smartsurvey/reviews) | 4.6/5 (47 reviews) | Small-Business | Affordable, with free and discounted options for nonprofits and education | Ease of Use |
| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,901 reviews) | Small-Business | — | — |
| [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5 (2,067 reviews) | Small-Business | — | — |
| [Typeform](https://www.g2.com/products/typeform/reviews) | 4.5/5 (1,017 reviews) | Small-Business | — | — |

### Which Survey features should I prioritize when comparing Alchemer Survey and SmartSurvey?

Buyers should prioritize Ease of Use, Customizability, Quality of Support, Reporting & Analytics, and Pricing when comparing Alchemer Survey and SmartSurvey.

- **Ease of Use:** Alchemer Survey has 33 all-time mentions for ease of use; SmartSurvey scores 9.0 on Ease of Use.
- **Customizability:** Alchemer Survey has 8 all-time mentions for customizability; SmartSurvey reviewers highlight flexibility in survey design.
- **Quality of Support:** Alchemer Survey has 22 all-time mentions for customer support; SmartSurvey scores 9.3 on Quality of Support.
- **Reporting & Analytics:** Alchemer Survey is frequently cited for robust reporting and analytics; SmartSurvey reviewers mention detailed reporting and export options.
- **Pricing:** Alchemer Survey is described as mid-tier and sometimes expensive; SmartSurvey is noted for affordability and free options.

### What are the pros and cons of Alchemer Survey vs SmartSurvey?

Alchemer Survey's headline strength is customizability, while SmartSurvey's is ease of use.

- **Alchemer Survey strengths:** Customizability (8 all-time mentions), robust features (13), ease of use (33), strong customer support (22), and advanced logic and branching.
- **Alchemer Survey trade-offs:** Learning curve (9), higher pricing for advanced features (6), some reviewers cite the interface as not always intuitive (6), and reporting/dashboarding features often require higher-tier plans.
- **SmartSurvey strengths:** Ease of use, affordable pricing, flexible survey design, and high reviewer satisfaction on support and setup.
- **SmartSurvey trade-offs:** Some reviewers mention limited theme customization and basic design templates, and a desire for more advanced analytics and export flexibility.

### Is Alchemer Survey or SmartSurvey better for small businesses?

SmartSurvey is the better fit for small businesses, with higher reviewer satisfaction and a strong small-business segment focus.

- **Alchemer Survey:** Largest segment is Small-Business; reviewers note robust features but cite higher pricing as a challenge for smaller teams.
- **SmartSurvey:** Largest segment is Small-Business; reviewers consistently highlight affordability, ease of use, and suitability for small organizations.

### Which Survey platform has better integrations?

Alchemer Survey is favored for integrations, with reviewers citing CRM, marketing, and workflow platform connections.

- **Alchemer Survey:** Recent reviews mention integrations with CRM tools, marketing platforms, and workflow systems, supporting direct data push and advanced automation.
- **SmartSurvey:** Reviewers do not cite specific third-party integrations in recent feedback.

### How do Alchemer Survey and SmartSurvey compare on customer support?

SmartSurvey leads on Quality of Support, with a 0.6-point advantage over Alchemer Survey (9.3 vs 8.7).

- **Alchemer Survey:** 22 all-time mentions for customer support; reviewers describe support as helpful and responsive, though some cite slower response times at lower tiers.
- **SmartSurvey:** Reviewers consistently praise SmartSurvey's support as friendly, knowledgeable, and quick to resolve issues, with multiple reviews rating support at the highest level.

### Which is easier to implement, Alchemer Survey or SmartSurvey?

SmartSurvey is easier to implement, with a 0.3-point higher Ease of Setup score (9.1 vs 8.8).

- **Alchemer Survey:** Reviewers describe setup as straightforward for basic surveys but note a learning curve for advanced features and initial onboarding.
- **SmartSurvey:** Reviewers highlight simple setup, intuitive onboarding, and minimal need for external help, especially for non-technical staff.

### Which product has better Design?

Design is the most frequently mentioned feature across both products' reviews.

- **Alchemer Survey:** 6 all-time mentions for poor design; reviewers note a functional but sometimes dated interface and desire for a more modern, intuitive UI.
- **SmartSurvey:** Reviewers frequently praise SmartSurvey's clean, modern, and visually pleasing design, with positive sentiment around survey layout and branding flexibility.

Alternatives

**Alchemer Survey Alternatives**

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

[
SurveyMonkey
](/products/surveymonkey/reviews)

 ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow")

[
SurveySparrow
](/products/surveysparrow/reviews)

 ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform")

[
Typeform
](/products/typeform/reviews)

 ![Jotform](https://images.g2crowd.com/uploads/product/hd_favicon/db92fdbe82415a54d6c44d2085e85c83/jotform.svg "Jotform")

[
Jotform
](/products/jotform/reviews)

**SmartSurvey Alternatives**

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

[
SurveyMonkey
](/products/surveymonkey/reviews)

 ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")

[
Qualtrics Market Research
](/products/qualtrics-market-research/reviews)

 ![Microsoft Forms](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_13aba37ae908d9cf29a2452925257ccc/microsoft-forms.jpeg "Microsoft Forms")

[
Microsoft Forms
](/products/microsoft-forms/reviews)

 ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform")

[
Typeform
](/products/typeform/reviews)