# Alchemer Survey vs SmartSurvey Comparison
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## AI Generated Summary
- **G2 reviewers report** that Alchemer Survey excels in its advanced logic and branching options, allowing users to create highly personalized surveys without complex workarounds. This feature is particularly praised for its intuitive design, making it a strong choice for those needing detailed and customized survey experiences.
- **Users say** SmartSurvey offers a very simple interface that is particularly easy to use for non-technical staff. This ease of use is a significant advantage for teams looking for a straightforward survey tool without the need for extensive training or technical expertise.
- **According to verified reviews** , Alchemer Survey's reporting and analytics features are robust, enabling users to turn raw data into actionable insights effectively. Reviewers appreciate the depth of analysis available, which is ideal for research-based projects.
- **Reviewers mention** that while SmartSurvey provides a free account option, it comes with limitations, such as a cap on the number of responses per month. This can be a drawback for users who anticipate needing more flexibility in their survey distribution.
- **G2 reviewers highlight** that Alchemer Survey has a higher overall satisfaction score, reflecting a more favorable user experience compared to SmartSurvey. This is supported by a larger volume of recent reviews, indicating that users are consistently finding value in Alchemer's offerings.
- **Users express** that while SmartSurvey provides good basic functionality, Alchemer Survey's advanced features, such as conditional logic and piping, set it apart for users who require more sophisticated survey capabilities. This makes Alchemer a better fit for those with complex survey needs.



| | Alchemer Survey | SmartSurvey | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 955 | 47 | 
| **Largest Market Segment** | Small-Business (42.1% of reviews) | Small-Business (45.7% of reviews) | 
| **Entry Level Price** | Call Us | Free | 

---
## Top Pros & Cons

### Alchemer Survey

Pros:
- Ease of Use (33 reviews)
- Customer Support (22 reviews)

Cons:
- Learning Curve (9 reviews)
- Survey Issues (8 reviews)

### SmartSurvey

**Not enough data**

---
## Ratings Comparison
| Rating | Alchemer Survey | SmartSurvey | 
|---|---|---|
  | **Meets Requirements** | 8.9 (807 reviews) | 9.1 (42 reviews) | 
  | **Ease of Use** | 8.8 (809 reviews) | 9.0 (42 reviews) | 
  | **Ease of Setup** | 8.8 (397 reviews) | 9.1 (21 reviews) | 
  | **Ease of Admin** | 8.7 (368 reviews) | 9.0 (21 reviews) | 
  | **Quality of Support** | 8.7 (707 reviews) | 9.3 (40 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (350 reviews) | 9.0 (20 reviews) | 
  | **Product Direction (% positive)** | 8.1 (772 reviews) | 8.9 (41 reviews) | 

---
## Pricing

### Alchemer Survey

#### Entry-Level Pricing

Plan: Enterprise Solutions

Price: Call Us

Description: For enterprise customers, we combine products and services to help customers build integrated feedback solutions. We will work with you to define the right package to meet your business needs and will address your contracting and pricing questions.

We specialize in helping teams, departments, and entire organizations act on feedback.

Key Features:
- Volume discounts (over 20 seats)
- Use-case solutions
- Migration services

[Browse all 4 editions](https://www.g2.com/products/alchemer-survey/pricing)

#### Free Trial

Yes

### SmartSurvey

#### Entry-Level Pricing

Plan: Basic

Price: Free

Description: For individuals who need a professional survey tool without a subscription

Key Features:
- 100 responses per month
- 15 questions per survey
- Unlimited surveys

[Browse all 4 editions](https://www.g2.com/products/smartsurvey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Survey** | 8.2/10 | 227 |
| **SmartSurvey** | 8.7/10 | 6 |

#### Survey Management

| Feature | Alchemer Survey | SmartSurvey | 
|---|---|---|
| **Survey Builder** | 9.2 (207 reviews) | 9.0 (5 reviews) | 
| **Question Types** | 9.3 (212 reviews) | 8.3 (5 reviews) | 
| **Templates** | 8.2 (159 reviews) | Not enough data | 
| **Survey Distribution** | 8.7 (187 reviews) | 8.7 (5 reviews) | 

#### Survey Customization

| Feature | Alchemer Survey | SmartSurvey | 
|---|---|---|
| **Branching/Skip Logic** | 9.0 (194 reviews) | Not enough data | 
| **Branding** | 8.8 (183 reviews) | Not enough data | 
| **Multimedia Support** | 8.5 (146 reviews) | Not enough data | 
| **Multilingual Surveys** | 8.1 (141 reviews) | Not enough data | 

#### Survey Insights

| Feature | Alchemer Survey | SmartSurvey | 
|---|---|---|
| **Reporting & Analytics** | 8.5 (199 reviews) | 9.2 (6 reviews) | 
| **BI Tools Integration** | 7.9 (128 reviews) | Not enough data | 
| **Data Exporting** | 8.8 (199 reviews) | 8.6 (6 reviews) | 
| **Permissions** | 8.4 (157 reviews) | 8.3 (5 reviews) | 

#### Agentic AI - Survey

| Feature | Alchemer Survey | SmartSurvey | 
|---|---|---|
| **Adaptive Learning** | 5.9 (15 reviews) | Feature Not Available | 
| **Proactive Assistance** | 6.0 (14 reviews) | Feature Not Available | 
| **Decision Making** | 7.5 (16 reviews) | Feature Not Available | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Survey** | N/A | N/A |
| **SmartSurvey** | N/A | N/A |

#### Customization

| Feature | Alchemer Survey | SmartSurvey | 
|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Alchemer Survey | SmartSurvey | 
|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to Alchemer Survey (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)



---
## Reviewer Demographics

### By Company Size

| Segment | Alchemer Survey | SmartSurvey | 
|---|---|---|
| **Small-Business** | 42.1% | 45.7% | 
| **Mid-Market** | 32.7% | 34.8% | 
| **Enterprise** | 25.2% | 19.6% | 

### By Industry

#### Alchemer Survey

- **Market Research:** 8.9%
- **Information Technology and Services:** 6.0%
- **Marketing and Advertising:** 5.7%
- **Education Management:** 5.5%
- **Non-Profit Organization Management:** 4.8%
- **Hospital & Health Care:** 4.4%
- **Higher Education:** 3.6%
- **Research:** 3.6%
- **Computer Software:** 3.5%
- **Management Consulting:** 2.9%
- **Other:** 51.2%

#### SmartSurvey

- **Education Management:** 15.2%
- **Research:** 8.7%
- **Government Administration:** 8.7%
- **Real Estate:** 6.5%
- **Wholesale:** 4.3%
- **Construction:** 4.3%
- **Non-Profit Organization Management:** 4.3%
- **Hospital & Health Care:** 4.3%
- **Accounting:** 2.2%
- **Commercial Real Estate:** 2.2%
- **Other:** 39.1%

---
## Alternatives

### Alternatives to Alchemer Survey

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23651 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1003 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5330 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1144 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1041 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (473 reviews)

### Alternatives to SmartSurvey

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23651 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (473 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1003 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1144 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5330 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1041 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (562 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)

---
## Top Discussions

### Alchemer Survey

- Title: [Could you create a calendar for tracking active projects?](https://www.g2.com/discussions/could-you-create-a-calendar-for-tracking-active-projects) — 2 comments, 1 upvote
  > **Top comment:** "Hi Joseph,

There is a Google Calendar integration, which may be of use to you. The Help article URL is:..."
- Title: [How do I make QR codes for the links?](https://www.g2.com/discussions/how-do-i-make-qr-codes-for-the-links) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Dominique, thank you for the question. Here is the three-step guide on how to share your survey with a QR..."
- Title: [How do you determine some of the best questions to use?](https://www.g2.com/discussions/14501-how-do-you-determine-some-of-the-best-questions-to-use) — 2 comments, 1 upvote
  > **Top comment:** "Hi Michelle, 

Asking good questions is the foundation of a great survey. In the tutorial below, we share leading practice considerations for constructing..."
- Title: [What happens to the data I collect? Is it stored securely?](https://www.g2.com/discussions/2739-security) — 2 comments, 2 upvotes
  > **Top comment:** "Yes it is. Survey Gizmo uses Amazon Web Services to host the platform and store data. AWS is FedRAMP certified and SG uses end-to-end encryption when data..."
- Title: [What is Alchemer used for?](https://www.g2.com/discussions/what-is-alchemer-used-for) — 1 comment
  > **Top comment:** "Its used by businesses and organizations to create surveys, quizzes, and forms to gather insights from customers, employees, and stakeholders for better..."

### SmartSurvey

- Title: [What is SmartSurvey?](https://www.g2.com/discussions/what-is-smartsurvey) — 1 comment *(includes official response)*
  > **Top comment:** "SmartSurvey is an online survey and forms platform with user friendly yet advanced survey software. It enables our customers to drive valuable insights..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/alchemer-survey-vs-smartsurvey)