Can I trial SmartSurvey before subscribing?
Yes, we offer a 14-day free trial for each of our accounts, allowing you access to all the features within that plan. Take advantage of our free trial to see whether our survey software offers you the solutions you need. To register for a trial account simply click on the 'Try for Free' link on our pricing page.
What payment options are available?
We accept most major credit and debit cards for monthly and annual payments. We also accept Purchase Orders and payments via invoice on annual subscriptions. Receive a discount by paying for a year in advance.
Is my data secure and private?
All the data you collect is stored and backed up on our UK/EU-based servers. Data collected is owned by ‘you’ the user and will not be accessed or shared without your permission. This is a fundamental principle behind our philosophy of ensuring your data is safe and secure. SmartSurvey is ISO27001 certified and registered under the Data Protection Act.
Can I cancel at any time?
If you pay by invoice you need to provide 31 days notice, otherwise you can cancel at any time straight from your account page. We allow our account users to upgrade and downgrade at any time, there is no minimum contract. There is no need to contact us to downgrade your account as long as you cancel the day before your monthly payment is due. Your surveys, and data you have collected, will stay with your account when you downgrade to be accessed at a later time or until you delete your account.
SmartSurvey has 4 pricing editions. A free trial of SmartSurvey is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
Pricing information for SmartSurvey is supplied by the software provider or retrieved from publicly
accessible pricing materials. Final cost negotiations to purchase SmartSurvey must be conducted with the
seller.
Do you have more questions? we are here to help! If you would like further information about the right plan for you, our friendly customer support team are ready to give you instant, expert advice. Simply visit our website via the Get A Quote button or call us on 0800 862 0809
Pricing information was last updated on April 29, 2026
