SmartSurvey Pricing

NamePriceFeatures
Pro Plan£30/month1 user
Great for individuals who want to create professional surveys
  • Unlimited surveys
  • Unlimited questions
  • 1,000 max responses per month
  • Advanced question types
  • Export to Excel, CSV, PDF or Word
Business Plan£50/month1 user
Perfect for businesses who want to create advanced surveys
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Advanced question types
  • Export to Excel, CSV, PDF or Word
Enterprise Plan£85/month1 user
Advanced tools & integrations for collaboration across organisations
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Advanced question types
  • Export to Excel, CSV, PDF or Word
Business Team£30/user/month3 users minimum
Best suited to teams regularly creating surveys with a high volume of responses
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Advanced question types
  • Export to Excel, CSV, PDF or Word
Enterprise Team£75/user/month3 users minimum
For teams with advanced data collection and collaboration requirements
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Advanced question types
  • Export to Excel, CSV, PDF or Word

SmartSurvey pricing & plans

Free Trial is available
Pricing information for SmartSurvey is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase SmartSurvey must be conducted with the seller.

Do you have more questions? we are here to help! If you would like further information about the right plan for you, our friendly customer support team are ready to give you instant, expert advice. Simply visit our website via the Get A Quote button or call us on +44(0)1684 342400.

Pricing information was last updated on August 15, 2019

SmartSurvey Alternatives Pricing

The following is a quick overview of editions offered by other Survey Software

Alchemer
Collaborator License
$300Annually
Simple polls and surveys
  • Unlimited surveys, questions and responses at no extra charge
  • 25 essential question types
  • Data exports and reports
  • Business Integrations
  • Self-branded surveys (white label)
Free
Get a taste with our free plan
  • 100 responses / mo
  • Unlimited typeforms
  • 10 questions / typeform
  • Basic reports and metrics
0
  • Unlimited Surveys
  • 10 Questions / Survey
  • 100 Responses / Survey
  • Over 200 survey templates
  • Embed survey in website

Various alternatives pricing & plans

Free Trial is available
Pricing information for the above various SmartSurvey alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

SmartSurvey Pricing-Related Review

Assistant Professor (non-tenure-track)
Research
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I’ve been using SmartSurvey for social science research for about 6 weeks now, and agreed to write a brief review and first impressions of the product and my experience using it in return for a not-for-profit discount on the product.

I’m using the service to conduct open-ended social scientific questionnaires about how online communities help people care for those with chronic health conditions, and have so far found SmartSurvey to be quite a nice way for doing so. It allows me to post links to surveys within online communities and efficiently each a globally distributed population.

I was originally attracted to the product because I needed a service provider that adhere to EU data privacy laws but offer a product that is in English (since this my native language and the common language of my respondents). A lot of the US providers could not meet the requirements, especially regarding data deletion. SmartSurvey quickly responded to a question I had on this account and told me they could guarantee that upon request, survey data would be deleted from active servers within a week and from backups within 30 days. Most US providers could not come close to guaranteeing this.

While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn. My experience is that documentation is good and support tickets I have submitted have always been answered promptly and helpfully. Review collected by and hosted on G2.com.

What do you dislike?

One example of the tool’s behavior that takes some getting used to—so this is not so much a con as a part of the tool that is a bit more complex and takes more time to learn—is the “anonymous response” function. This function hides respondent IP and geographic information from responses when activated. However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides. You can then turn the setting back off and reveal all this information. This means a survey is not a truly anonymous UNLESS you design it so from the get go. Similarly, it is possible to activate both the “complete it later” function, which lets respondents save incomplete surveys by entering a name and email (identifying information that allows them to receive a unique link). But this identifying information will only be permanently hidden if you set the anonymous response feature to on before your first response. Otherwise, the “complete it later” function undoes the “anonymous response” setting. So make sure you peruse the full set of privacy features before opening up your survey to respondents so that the settings are correct before you begin. (Also, if you are testing features, be sure to start with a fresh, unopened survey, rather than just changing features on a survey that for which you have already gathered test responses.) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

it is a cost effective way to gather lots of data from highly dispersed populations of respondents. I have not had the opportunity to play with the features they offer for analyzing responses, since I have not generated enough at this point. But I plan to export the responses as word docs and then analyze them in qualitative data analysis software, anyway. I would certainly recommend giving SmartSurvey consideration if you are looking for an online survey provider that is in English, that is compliant with EU law, and that offers both the ability to get going quickly and to customize, depending on your needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Social science research. Review collected by and hosted on G2.com.

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