--- title: SmartSurvey Reviews meta\_title: 'SmartSurvey Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 47 reviews by the users' company size, role or industry to find out how SmartSurvey works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 47 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SmartSurvey Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SmartSurvey but has limited features. Are you part of the SmartSurvey team? [Upgrade your plan](https://my.g2.com/smartsurvey/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! SmartSurvey is the UK's leading SaaS feedback platform. Spin up surveys, forms and questionnaires in minutes, send them anywhere your audience is, and turn raw responses into insight you can act on, all without leaving the platform. Native AI sentiment and thematic analysis surface the themes hiding in your open-text answers. Live dashboards and white-label reports put the right numbers in front of the right people. Connect SmartSurvey to the tools your team uses such as HubSpot, Salesforce, Power BI, MS Teams and so many more. The survey platform for everyone, from students and charities to growing businesses and public sector teams. Pick a free-for-life plan for basic surveys, self-serve plans for solo professionals and teams, or enterprise solutions for full CX, EX, PX and citizen engagement programmes. Multi-user team plans make collaboration simple. With hundreds of thousands of users from across the world and more than a billion responses analysed, you are in safe hands and great company. ISO 27001 certified, Cyber Essentials Plus, GDPR compliant, and UK-hosted as standard. Learn more by visiting https://www.smartsurvey.co.uk/ * * * Seller [SmartSurvey](https://www.g2.com/sellers/smartsurvey) Discussions [SmartSurvey Community](https://www.g2.com/products/smartsurvey/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nathan Scott Show More ## Pricing Pricing provided by SmartSurvey. ### Basic Free ### Advanced £90.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/smartsurvey/pricing) ## Top-Rated Alternatives [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ ![Alchemer Survey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alchemer Survey") Alchemer Survey 4.4/5(956) ](https://www.g2.com/products/alchemer-survey/reviews) [ View All Alternatives ](https://www.g2.com/products/smartsurvey/competitors/alternatives) ## User Insights Average based on 47 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Small-Business (50 or fewer emp.) 6/30/2019 "Quick and Easy with SurveyMoz" 5/5 What do you like best about SmartSurvey? The upsides of using SurveyMoz is it’s simple enough for everyone to understand and use Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? What I dislike about SurveyMoz is there isn’t anything extra that’s not bad but could be better Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? SurveyMoz has given us a quick and easy way to take surveys Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Danse M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danse M.") DM Danse M. Web Developer Computer Software Enterprise (\> 1000 emp.) 6/16/2018 "Perfect reliable platform for opinions." 4/5 What do you like best about SmartSurvey? The best thing that SmartSurvey has, is mainly in the interface, it is a very nice design and it gives diversity to the user, it makes him feel more comfortable and the user experience he can have increases a lot. Also, this is a very good platform to be able to control a large volume of surveys, and be able to attend diverse opinions at the same moment. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? I have no complaints about SmartSurvey, since it has been a platform focused on offering the best user experience, and also, it is providing very good features that complement each survey. Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: SmartSurvey is a really reliable platform, offers the best user experience, and also, extremely low prices. It is a platform capable of achieving 100% effectiveness around opinions. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? With SmartSurvey I have been able to handle a higher volume of opinions. Also, I have been able to offer surveys with better quality for my colleagues and my clients, respectively I think that the experience I have had has been really favorable, and the real opinion that I receive from each person, are of immediate quality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Mid-Market (51-1000 emp.) 1/28/2019 "SurveyMoz Review" 5/5 What do you like best about SmartSurvey? Easy platform to process and collect surveys and respective data in one place. We upgraded to the professional plan and do not regret it at all with the volume allotment received. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Having to create filters by date for every month is annoying. Should have the functionality to automatically set the cadence of which data can be extracted each month. Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: Test out a number of platforms before. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? Market research and overall site optimization survey analysis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Monsein L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Monsein L.") ML Monsein L. Web Developer Construction Mid-Market (51-1000 emp.) 5/30/2018 "SmartSurvey provides quality reviews." 4.5/5 What do you like best about SmartSurvey? The best that SmartSurvey offers is its interface, nothing more comfortable than having an interface with such a clean and modern design that never presents a boredom, on the contrary, it provides the best quality of surveys thanks to the proportional design that gives users , I would never tire of using SmartSurvey, its design is so beautiful that it encourages me to do surveys on this platform. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? I have no complaints of SmartSurvey, since since I use it, it has given me excellent results and has fulfilled perfectly what I have been promised, immediate quality in each survey. Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: SmartSurvey is a very easy to use platform, and it will always give you positive results, and reach the highest point to give you the best opinions of the market, provide you with the best quality day after day in 100%. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? With SmartSurvey I have managed to have a better quality of surveys with my colleagues and my clients, in this way, it has also managed to perfect as such the area of ​​the surveys, managing to give us better opinions with a group of qualified people to give the best opinion about our products and services and make us improve day by day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Guardian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guardian S.") GS Guardian S. Director Professional Training & Coaching Small-Business (50 or fewer emp.) 12/8/2017 "SmartSurvey supporting Guardian Saints CIC in promoting - Safer Internet Day 2018" 5/5 What do you like best about SmartSurvey? As a Community Interest Company supporting the Fostering Community, we have used SmartSurvey for a number of research projects and have found the team to be very supportive and able to understand our needs. This year, Guardian Saints are running a prize draw for young people in care to promote Safer Internet Day 2018 #SID2018 and find out more about how they use the internet, SmartSurvey have provided a huge amount of help and support with this project, proving once again that they are a valuable partner, one we will continue to rely on and work with. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Nothing to dislike. We are satisfied with the product. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? To be able to capture information for research enabling Guardian Saints to campaign, train and raise awareness regarding online/internet safety issues with the aim to safeguarding children particularly for young people in care. Review collected by and hosted on G2.com. Show More 1/3/2018 Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 2/13/2018 "A learning curve" 4/5 What do you like best about SmartSurvey? The ease of use and simplicity of the programme. The fact that the system can interrogate the information received. The helpline is excellent and never takes long to return with a solution if available. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Some additional work required to make some of the questions more adaptable. This I believe is currently being looked at so at least theses are in development. Progress ;) Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: Take time to read the guidance its very valuable and worth going through as it opens up loads of options especially when assessing the information you get back in your responses Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? I am creating the surveys on behalf of Local Authority Building Standards Scotland. We are currently looking at our membership and require to see if we are currently meeting their needs and where we need to improve. Smart survey as a tool to be able to collate this information is fantastic and the fact that it produces the tables and diagrams for you and makes us as a group move on from the spreadsheet and having to interrogate the information provided saving on valuable man hours as the admin and management team are put together from staff from the 32 Local Authorities and this is not a job we are paid to do this is just for us to hopefully in Scotland improve the services we provide to the customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite NB Nicholas B. Assistant Professor (non-tenure-track) Research Enterprise (\> 1000 emp.) 11/1/2017 "A full featured survey with EU data privacy compliance" 4.5/5 What do you like best about SmartSurvey? I’ve been using SmartSurvey for social science research for about 6 weeks now, and agreed to write a brief review and first impressions of the product and my experience using it in return for a not-for-profit discount on the product. I’m using the service to conduct open-ended social scientific questionnaires about how online communities help people care for those with chronic health conditions, and have so far found SmartSurvey to be quite a nice way for doing so. It allows me to post links to surveys within online communities and efficiently each a globally distributed population. I was originally attracted to the product because I needed a service provider that adhere to EU data privacy laws but offer a product that is in English (since this my native language and the common language of my respondents). A lot of the US providers could not meet the requirements, especially regarding data deletion. SmartSurvey quickly responded to a question I had on this account and told me they could guarantee that upon request, survey data would be deleted from active servers within a week and from backups within 30 days. Most US providers could not come close to guaranteeing this. While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn. My experience is that documentation is good and support tickets I have submitted have always been answered promptly and helpfully. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? One example of the tool’s behavior that takes some getting used to—so this is not so much a con as a part of the tool that is a bit more complex and takes more time to learn—is the “anonymous response” function. This function hides respondent IP and geographic information from responses when activated. However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides. You can then turn the setting back off and reveal all this information. This means a survey is not a truly anonymous UNLESS you design it so from the get go. Similarly, it is possible to activate both the “complete it later” function, which lets respondents save incomplete surveys by entering a name and email (identifying information that allows them to receive a unique link). But this identifying information will only be permanently hidden if you set the anonymous response feature to on before your first response. Otherwise, the “complete it later” function undoes the “anonymous response” setting. So make sure you peruse the full set of privacy features before opening up your survey to respondents so that the settings are correct before you begin. (Also, if you are testing features, be sure to start with a fresh, unopened survey, rather than just changing features on a survey that for which you have already gathered test responses.) Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: it is a cost effective way to gather lots of data from highly dispersed populations of respondents. I have not had the opportunity to play with the features they offer for analyzing responses, since I have not generated enough at this point. But I plan to export the responses as word docs and then analyze them in qualitative data analysis software, anyway. I would certainly recommend giving SmartSurvey consideration if you are looking for an online survey provider that is in English, that is compliant with EU law, and that offers both the ability to get going quickly and to customize, depending on your needs. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? Social science research. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Loraima J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Loraima J.") LJ Loraima J. Research Associate Renewables & Environment Small-Business (50 or fewer emp.) 4/9/2018 "Best tool for offline surveys" 5/5 What do you like best about SmartSurvey? We chose Smart Survey because the flexibility of online and offline application and because is very user friendly. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? The hard copy included all the questions and possible answers, but not the illustrations that we used in the online versions. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? The smart survey platform has been a key element for the data, analysis, and offline data collection, since the community lacks electric power due to hurricanes Irma and Maria. Smart Survey not only helped researchers and the community conduct a survey that will impact the community’s awareness on the unknowingly misuse of these hazardous materials but also helped us advise them in a more appropriate and efficient manner. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 2/16/2018 "An easy user experience with good results" 5/5 What do you like best about SmartSurvey? The ability to tailor the layout, format, structure and even branding of the survey is a very appealing element. The web-interface was easy to use, logical and offered good flexibility. The different packages seemed to strike a good balance, though we did not need to go above 'Pro' level for our needs. We were particularly pleased to have the data back in graph-format, and also to be able to export it to Excel for further manipulation. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? I have not yet found anything to dislike. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? The ability to be able to contact our customers and offer them an easy means to feedback with their experiences/opinions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Suzanne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne M.") SM Suzanne M. Research Analyst Real Estate Enterprise (\> 1000 emp.) 11/14/2017 "Easy to use, with excellent customer support" 4/5 What do you like best about SmartSurvey? We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? It doesn’t seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? We are able to gather insight from a large number of stakeholders using bespoke professional-looking surveys Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about SmartSurvey? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SmartSurvey ](https://www.g2.com/products/smartsurvey/discussions/new) GU Guest User • Last activity over 4 years ago What is SmartSurvey? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-smartsurvey) GU Guest User What is SmartSurvey used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smartsurvey-used-for) [ View all Discussions ](https://www.g2.com/products/smartsurvey/discuss) ## Pricing Options Pricing provided by SmartSurvey. ### Basic Free ### Advanced £90.00 1 User Per Month ### Growth Starting at £125.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/smartsurvey/pricing) SmartSurvey Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/smartsurvey-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/qualtrics-market-research-vs-smartsurvey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1a15c569377490b264a25ebf2db4cd56/alchemer-survey.png "Product Avatar Image") Alchemer Survey 4.4/5(956) [ Compare Now ](https://www.g2.com/compare/alchemer-survey-vs-smartsurvey) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey) ##### Explore More [Recommended app for global payroll processing](https://www.g2.com/discussions/what-s-a-recommended-app-for-global-payroll-processing)[Which JDK runtime performance and security update strategies work best for enterprise teams with strict patch compliance requirements?](https://www.g2.com/discussions/which-jdk-runtime-performance-and-security-update-strategies-work-best-for-enterprise-teams-with-strict-patch-compliance-requirements)[What is the best network management tool for hybrid networks?](https://www.g2.com/discussions/what-is-the-best-network-management-tool-for-hybrid-networks) [CrowdStrike vs Wiz for a security team that needs cloud infrastructure monitoring with solid posture management and automated misconfiguration remediation?](https://www.g2.com/discussions/crowdstrike-vs-wiz-for-a-security-team-that-needs-cloud-infrastructure-monitoring-with-solid-posture-management-and-automated-misconfiguration-remediation)[Which managed IoT services tools deliver strong implementation support for large enterprise deployments?](https://www.g2.com/discussions/which-managed-iot-services-tools-deliver-strong-implementation-support-for-large-enterprise-deployments)[What secure data room solutions are ideal for corporate legal teams?](https://www.g2.com/discussions/what-secure-data-room-solutions-are-ideal-for-corporate-legal-teams) [Show MoreShow Less](javascript:void(0);)