--- title: SmartSurvey Reviews meta\_title: 'SmartSurvey Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 47 reviews by the users' company size, role or industry to find out how SmartSurvey works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 47 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SmartSurvey Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SmartSurvey but has limited features. Are you part of the SmartSurvey team? [Upgrade your plan](https://my.g2.com/smartsurvey/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! SmartSurvey is the UK's leading SaaS feedback platform. Spin up surveys, forms and questionnaires in minutes, send them anywhere your audience is, and turn raw responses into insight you can act on, all without leaving the platform. Native AI sentiment and thematic analysis surface the themes hiding in your open-text answers. Live dashboards and white-label reports put the right numbers in front of the right people. Connect SmartSurvey to the tools your team uses such as HubSpot, Salesforce, Power BI, MS Teams and so many more. The survey platform for everyone, from students and charities to growing businesses and public sector teams. Pick a free-for-life plan for basic surveys, self-serve plans for solo professionals and teams, or enterprise solutions for full CX, EX, PX and citizen engagement programmes. Multi-user team plans make collaboration simple. With hundreds of thousands of users from across the world and more than a billion responses analysed, you are in safe hands and great company. ISO 27001 certified, Cyber Essentials Plus, GDPR compliant, and UK-hosted as standard. Learn more by visiting https://www.smartsurvey.co.uk/ * * * Seller [SmartSurvey](https://www.g2.com/sellers/smartsurvey) Discussions [SmartSurvey Community](https://www.g2.com/products/smartsurvey/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nathan Scott Show More ## Pricing Pricing provided by SmartSurvey. ### Basic Free ### Advanced £90.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/smartsurvey/pricing) ## Top-Rated Alternatives [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ ![Alchemer Survey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alchemer Survey") Alchemer Survey 4.4/5(956) ](https://www.g2.com/products/alchemer-survey/reviews) [ View All Alternatives ](https://www.g2.com/products/smartsurvey/competitors/alternatives) ## User Insights Average based on 47 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) AG Aurelio G. Operations Manager Small-Business (50 or fewer emp.) 11/30/2020 "Impeccable service to receive comments from our users !!" 4/5 What do you like best about SmartSurvey? The tool has been very detailed and complete, we have not had any problems regarding its operation, the tool has also been able to use this service to carry out the surveys in a very simple and simple way either to create, modify or send them since with this service It can be distributed, it also offers us a panel to observe those surveys sent and receive both positive and negative responses from customers, which in turn will help us to improve areas or certain points of the company, I liked Very much this very simple tool, simple and without the need for external help to use it. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Until now we have not had any kind of problem regarding the operation of the system, a very detailed and complete tool, each of its characteristics and functions are very intuitive so we do not need any kind of help from third parties or technical support, however to Future could improve or add new characteristics and text, colors or designs to be able to improve the surveys and make them more attractive, that is, to offer a continuous change to send variety. Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: In short, I recommend the service because it has worked favorable results, we have received both positive and negative comments but in order to be able to use these comments to improve our Company and in this way users have fun or receive an offer to help, regarding the function of the response reception system is very detailed and evaluates the surveys to give a general analysis. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? We have applied this tool in the company with a fundamental point to improve each area or allow to improve marketing campaigns such as: the design or any new idea that allows to improve specific points, the surveys are distributed by the same service in order to solve problems or in turn search for qualification to improve more and more, in my opinion we have undoubtedly advanced to a more solid company since surveys serve to send the same employees and offer changes if necessary that is, it is very useful and provides support, the truth seems very complete. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Autumn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Autumn F.") AF Autumn F. Account Representative Mid-Market (51-1000 emp.) 4/25/2019 "SurveyMoz - The Easier Survey" 4.5/5 What do you like best about SmartSurvey? I like that there are a multitude of question types to choose from. I don't have to only make questions available for multiple choice answers. I can make questions on a scale or ranking and it is easier to gain valuable data that I need. It is perfect to gain opinions on the journalism story that I am writing, but I can see it being super useful for business owners or administrators looking for feedback from customers/clients on services and products. Unlike other survey sites, Survey Moz allows you to view your results in attractive graphs and charts. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? I wish you could preview what the question and answers would look like before you choose to add the question to the survey. It would be easier to choose different answer options to find what would fit best with the question that I am trying to ask. Different answer options would provide me with different data. Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: I highly recommend SurveyMoz to anyone who is trying to gain valuable data in an easy, efficient, and beneficial way. It is great to receive feedback and also to rate a current service or product. The site is well-put together, and even the free version is great! Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? I am using SurveyMoz to send surveys to people at my university in order to gain feedback for a journalism story I am writing. It is amazing how easy SurveyMoz makes it to send questions and receive feedback. It is efficient and timely. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ben T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben T.") BT Ben T. Freelance Writer Small-Business (50 or fewer emp.) 6/6/2019 "A Good, Flexible Survey Solution" 4/5 What do you like best about SmartSurvey? SmartSurvey is easy to use and it's simple to put together surveys with varied question types and options. There's a surprising amount of functionality hidden away behind a fairly straightforward interface. Experiences with the support and customer services teams have always been positive, and there's a basic free membership tier. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? The user interface is a little old fashioned looking and it could be made a little easy to create more attractive and modern survey layouts. However, there's not much to really criticise. Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: Speak to the support team with any queries, they're notably helpful. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? SmartSurvey has made it easy to canvass opinions from readers and customers, and to create fresh data for PR and marketing purposes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MR mariah r. manager of admissions department Mid-Market (51-1000 emp.) 6/27/2019 "Super easy to use! " 4.5/5 What do you like best about SmartSurvey? I like that they offer a free option, it made trying it out easy and cost effective. Also, If you’re a non profit or in education, premium is potentially free. Once you’re done with your survey, you get results instantly so it’s good if you’re in a time crunch. You can print and get common stats easy. I have not noticed any errors when converting to excel. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Unlike google forms, you can’t switch back and forth from editing to seeing a sample of the survey. We have not worked with SurveyMoz for too long so I do not have enough experience to have any other dislikes yet. Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: Test it out before you purchase just to make sure it’s the right fit Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? Getting feedback from students fast. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") AM Verified User in Market Research Mid-Market (51-1000 emp.) 8/6/2019 "Best survey" 3.5/5 What do you like best about SmartSurvey? I like survey moz because it's a best way to survey your product and get immediate results of your product with any waiting I love to do survey this because some time I have to survey are product so we can just survey and get results with out any problems. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Their is one disadvantages is this show. Popups like advertisement and side popup they some time waste time and disadvantages of this survey online and some time require time takrn this is a problem in this Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: Not yet I don't have any recommendations for this Because it's good for and it's eassy to understand for.me and my colleague in the organisation that's why we dnt recommend to.amy other services Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? Side popup and again again show breaks this is main problem in surveymoz. I can recover this use popup add block and so on Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ramin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ramin S.") RS Ramin S. Enterprise Marketing Manager Mid-Market (51-1000 emp.) 1/14/2019 "SurveyMoz Review" 4/5 What do you like best about SmartSurvey? Easy to maintain, create and expand all market research for multiple surveys. Easy to upload creative and the customer service team is very helpful. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Sometimes responses take a bit longer to get answers from due to the fact that the team is based in a different time zone. Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: None Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? Any and all survey/raw data collection for all market research related activity. Review collected by and hosted on G2.com. Show More 2/20/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite FD Farouq D. Sales Head Mid-Market (51-1000 emp.) 4/27/2019 "I Totally Enjoy SurveyMoz" 5/5 What do you like best about SmartSurvey? I totally enjoy using SurveyMoz to design online feedback polls for customers and clients. It gives very reliable and accurate results from polls and surveys. SurveyMoz has smooth templates to get up and moving with your surveys. It is one of the most preferred ways I use to get constructive feedback from customers easily. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? Not so much of dislikes. It virtually has nothing that makes me sad. I totally like using SurveyMoz Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: SurveyMoz is just the right thing to get surveys built nicely. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? I use SurveyMoz as one of my most preferred ways to get surveys built with fine templates. I do get really accurate feedbacks from customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Vaibhav P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vaibhav P.") VP Vaibhav P. Freelance Projects Mid-Market (51-1000 emp.) 7/23/2019 "Making survey questions made easy" 4.5/5 What do you like best about SmartSurvey? Its user interface is very easy to use, the application doesn't have any learning curve and you will start making surveys right from the start. The question designing part is easy, also you can share your survey questions with the help of the link. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? The themes available are very basic and may be optimized to match modern templates used by other survey websites. Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: If you want people or employee opinion frequently then its a must-have tool for conducting surveys. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? It helps us conduct surveys whenever we want to take some new actions in our company. Review collected by and hosted on G2.com. Show More 7/26/2019 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 4/25/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Pretty good site" 3.5/5 What do you like best about SmartSurvey? I like the many options the site offers. Each of their options are professional and not difficult to work with Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? At times it difficult to maneuver through Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: Use this site, just take your time and you will be able to maneuver the site well Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? It has been beneficial in marketing my products Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 6/27/2019 "SurveyMoz Review" 4/5 What do you like best about SmartSurvey? -It has greatly created the easy of conducting research. This has been handy when creating research investigating employee welfare. Review collected by and hosted on G2.com. What do you dislike about SmartSurvey? At times, the target group of the survey may not comply as expected hence compromising the outcome. Review collected by and hosted on G2.com. Recommendations to others considering SmartSurvey: I highly recommend it. Review collected by and hosted on G2.com. What problems is SmartSurvey solving and how is that benefiting you? Respondents find it easier to respond to an online survey than traditional papers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about SmartSurvey? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SmartSurvey ](https://www.g2.com/products/smartsurvey/discussions/new) GU Guest User • Last activity over 4 years ago What is SmartSurvey? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-smartsurvey) GU Guest User What is SmartSurvey used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smartsurvey-used-for) [ View all Discussions ](https://www.g2.com/products/smartsurvey/discuss) ## Pricing Options Pricing provided by SmartSurvey. ### Basic Free ### Advanced £90.00 1 User Per Month ### Growth Starting at £125.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/smartsurvey/pricing) SmartSurvey Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/smartsurvey-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/qualtrics-market-research-vs-smartsurvey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1a15c569377490b264a25ebf2db4cd56/alchemer-survey.png "Product Avatar Image") Alchemer Survey 4.4/5(956) [ Compare Now ](https://www.g2.com/compare/alchemer-survey-vs-smartsurvey) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey) ##### Explore More [Recommended app for global payroll processing](https://www.g2.com/discussions/what-s-a-recommended-app-for-global-payroll-processing)[Which JDK runtime performance and security update strategies work best for enterprise teams with strict patch compliance requirements?](https://www.g2.com/discussions/which-jdk-runtime-performance-and-security-update-strategies-work-best-for-enterprise-teams-with-strict-patch-compliance-requirements)[What is the best network management tool for hybrid networks?](https://www.g2.com/discussions/what-is-the-best-network-management-tool-for-hybrid-networks) [CrowdStrike vs Wiz for a security team that needs cloud infrastructure monitoring with solid posture management and automated misconfiguration remediation?](https://www.g2.com/discussions/crowdstrike-vs-wiz-for-a-security-team-that-needs-cloud-infrastructure-monitoring-with-solid-posture-management-and-automated-misconfiguration-remediation)[Which managed IoT services tools deliver strong implementation support for large enterprise deployments?](https://www.g2.com/discussions/which-managed-iot-services-tools-deliver-strong-implementation-support-for-large-enterprise-deployments)[What secure data room solutions are ideal for corporate legal teams?](https://www.g2.com/discussions/what-secure-data-room-solutions-are-ideal-for-corporate-legal-teams) [Show MoreShow Less](javascript:void(0);)