SlickText Reviews & Product Details

Price, Canadian CASL compliance, and an API open enough that we could plan custom integrations instead of being limited to native connectors. We needed a solution that could handle high volume (marketing + transactional, 10,000+ messages/month) without deepening our reliance on our current CRM, since we're actively working to reduce that dependency. Onboarding was quick and straightforward. Review collected by and hosted on G2.com.

We're only a day into using the platform, so it's too early to point to real downsides. The main friction so far has been the normal ramp-up of getting familiar with a new interface and figuring out how it fits into our existing workflow, rather than anything specific to SlickText itself. Review collected by and hosted on G2.com.

The platform is easy to use and campaigns are quick to set up, even for someone managing multiple clients. What stood out most was the support team: when we had questions about sending to Puerto Rico numbers, they checked directly with the carriers and got back to us with a clear answer, which saved us from having to switch platforms. Review collected by and hosted on G2.com.

The toll-free number registration process could be more intuitive. Some of the business information fields weren't clear about what was required, and it took a few messages with support to figure out the right way to complete it. Review collected by and hosted on G2.com.

It's easy to use. Great interface. And very easy to set up. Potential leads are easily able to enter our ecosystem. Review collected by and hosted on G2.com.

I previously used slicktext in my ecommerce business about 5 years ago. That is how I was able to make the recommendation to a client I am working with in the construction industry. Though slicktext seems to be steadily improving, I do dislike the increased cost for some features that I previously used freely or for a lesser cost. Like short codes. This used to be something I used in my text marketing, but now is $500+ a month. Review collected by and hosted on G2.com.

We use SlickText mainly for internal team updates, and the mass texting feature makes it really easy to send messages to the whole team at once. The keyword campaigns are pretty clever too—team members can simply text a keyword and they’re automatically added to the right group. The automations also save a lot of time; once you set everything up, it runs on its own with little to no manual work. Review collected by and hosted on G2.com.

The analytics dashboard is a bit basic. It shows open rates and clicks, but it doesn’t really go very deep into the data. Also, the pricing feels a bit high when your text volume increases, and the jump between plans is quite steep. On top of that, the UI feels a little outdated compared to other similar tools on the market. Review collected by and hosted on G2.com.

The main reason I picked SlickText was because of the "Join Links" so I could have a brain-dead way for my followers to join my text list. The Join Link was so easy to set up and it's been helping my subscriber base grow steadily without much effort. Apart from that, setting up the broadcasts/campaigns is so simple. Review collected by and hosted on G2.com.

Paying for replies. It makes it tough to think of it as a two-way communication channel vs broadcast medium. Review collected by and hosted on G2.com.

I really like how SlickText combines SMS campaigns, automation, audience segmentation, and analytics in one easy-to-use platform. The AI Compose feature and flexible workflows are especially useful for creating personalized campaigns quickly. I also like the improved user experience and the strong focus on deliverability and compliance. Review collected by and hosted on G2.com.

SlickText is already easy to use, but I think it could improve by making the analytics and reporting even more detailed and easier to customize. More advanced dashboard options, clearer campaign comparisons, and deeper conversion tracking would be helpful. I’d also like to see more integrations and additional automation options in the future. Review collected by and hosted on G2.com.

The system is easy to navigate but the best feature for us has been the ability to add unlimited team members in a shared inbox at no additional cost. We have a distributed team of contractors who need access to the system. Review collected by and hosted on G2.com.

We are still early in our adoption phase but haven't run into any issues yet! Review collected by and hosted on G2.com.

Ease of use is a major factor for me, followed closely by a robust repertoire of tools (forms, tap-to-join, embed, integration with other services, easy-to-setup custom fields) that always produce things that look extremely polished. The UX/UI of the new platform is extremely easy to use, to navigate, and even to customize to your liking for your needs. Perhaps the greatest feature, however, is the fact that SlickText has an incredibly responsive support team. I try not to take advantage of it too much, but it is the best support experience I've ever had with a platform like this. Our account manager was also highly proactive (but not pushy) and very helpful--he was very understanding that businesses have different goals and users need different levels of training. Review collected by and hosted on G2.com.

If I had to choose something to dislike, it would be the limit of character count for a single message--which is not a SlickText thing. Review collected by and hosted on G2.com.

The platform is straightforward to use, and when I needed help changing my password, support responded quickly with clear instructions that helped me resolve the issue within minutes. Review collected by and hosted on G2.com.

Some account settings could be easier to locate without assistance. In my case, changing the login password was simple once I knew where to go, but the correct path was not immediately obvious from the dashboard. Review collected by and hosted on G2.com.

I have had a great experience using SlickText. It is user friendly & I am not tech savvy. Their customer service is great! You can easily connect with someone on chat and they are very helpful. I also had a wonderful onboarding experience. Everyone on the team is supportive & friendly. And, it is usually really hard to get in touch with a "real" person with an online service, so I appreciate that I have been able to. Review collected by and hosted on G2.com.

No complaints at this time. They only challenge I had originally was figuring out how to create what I wanted, but, support assisted and I learned that you have a Youtube channel. Review collected by and hosted on G2.com.