---
title: Slaask Reviews
meta_title: 'Slaask Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 16 reviews by the users' company size, role or industry to
  find out how Slaask works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 16
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Slaask Reviews
**Vendor:** Slaask  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 16
## About Slaask
Slaask is a customer service app that enables to chat with visitors and clients in real time, and directly from Slack.




## Slaask Reviews
  ### 1. Something new

**Rating:** 1.5/5.0 stars

**Reviewed by:** A K A. | Robotics Engineer, Aviation & Aerospace, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 13, 2019

**What do you like best about Slaask?**

Communication with customers in a brand new way. It help to improve our customer service experience reducing the pressure and manage smart way.

**What do you dislike about Slaask?**

User interface can be used in more appropriate ways. Setting twining requires for better customer experience. Overall satisfaction was very good.

**What problems is Slaask solving and how is that benefiting you?**

Approaching customers with effective communication skills and I had a great time in Lyon.


## Slaask Discussions
  - [What is Slaask used for?](https://www.g2.com/discussions/what-is-slaask-used-for)

- [View Slaask pricing details and edition comparison](https://www.g2.com/products/slaask/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+23%3A42%3A57+-0500&secure%5Bsession_id%5D=708c80ea-5a04-4a71-a60b-7f15fcfc12a5&secure%5Btoken%5D=5ded9645770fe46a972850a7c6c9dfc1a2faaca7b8a39abc3694c07b76c74bef&format=llm_user)

## Slaask Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- Attachments/Screencasts
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Chat/Live Support
- Social Integration
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top Slaask Alternatives
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