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Simplify360

By Simplify360

4.3 out of 5 stars
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Simplify360 Reviews & Product Details

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This profile is currently managed by Simplify360 but has limited features.

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Simplify360 Integrations

(1)
Integration information sourced from real user reviews.

Simplify360 Media

Simplify360 Demo - Social Dashboard
Summary Dashboard
Simplify360 Demo - Ticket Assignment
Assigning social messages to tickets.
Simplify360 Demo - Omnichannel
Omnichannel Messaging
Simplify360 Demo - Homepage
Simplify360 Dashboard
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Simplify360 Reviews (23)

Reviews

Simplify360 Reviews (23)

4.3
23 reviews

Pros & Cons

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Verified User in Marketing and Advertising
UM
Small-Business (50 or fewer emp.)
"Makes things for me and my team easy!"
What do you like best about Simplify360?

It is very user friendly and allows me to manage mulltiple accounts and interactions in one place which I love! Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

I found that there was a bit of a leanring curve to start but then I got the hang of the system fairly quickly. Review collected by and hosted on G2.com.

Aayushee  P.
AP
Data analyst
Small-Business (50 or fewer emp.)
"Simplify360 Review"
What do you like best about Simplify360?

It can save a lot of time in automating workflows and tasks. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Ticket generation and forwarding is confusing. Review collected by and hosted on G2.com.

Matthew M.
MM
Senior Marketing Specialist
Mid-Market (51-1000 emp.)
"Good user friendliness"
What do you like best about Simplify360?

I really like how user friendly the interface is Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

I wish I could dive into my Analytics more than I currently can. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Easy to use customer review software"
What do you like best about Simplify360?

Super easiy to measure and analyze social interactions and make them monetisable, it's also a ne stop solution for test management and automation and easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

I think a few more analytics/features would make this an even better product Review collected by and hosted on G2.com.

Verified User in Banking
IB
Enterprise (> 1000 emp.)
"One software for communication and support needs"
What do you like best about Simplify360?

Ease with which we are able to integrate all the communication channels with flexibility to modify the templates of the communication across channels and enable customer support Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Nothing for now, yet to exploe the full feature suite in the paid channel subscription Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Mid-Market (51-1000 emp.)
"The most complete customer experience platform."
What do you like best about Simplify360?

With Simplify360, all agents can collaborate and give quick solutions with a single inbox for all consumer queries. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Customer surveys under review management can be improved. Review collected by and hosted on G2.com.

Rahul T.
RT
Account Executive
Small-Business (50 or fewer emp.)
"Social listening with CX"
What do you like best about Simplify360?

its interface and ease to use for our users, it has helped us to increase our ROI in makreting strategies Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

integrations and cost both our very complex Review collected by and hosted on G2.com.

Rishabh P.
RP
Customer Success Coach
Small-Business (50 or fewer emp.)
"A strong tool for Digital Marketing and Customer Experience team"
What do you like best about Simplify360?

Simplify360 helps to keep track of all the conversations happening over the internet in one place. This helps us save time and ensure that no critical conversation from the customer gets missed. Additionally, this helps the companies elevate their customer experience and manage their customer support better. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

The UI/UX of the platform could be made easy as I believe it is a bit cluttered. Additionally, the insights section could be more robust and data heavy. Review collected by and hosted on G2.com.

NS
Team Leader
Small-Business (50 or fewer emp.)
"Easy and friendly"
What do you like best about Simplify360?

So it's best to save your time and very easy to use. Don't need any assistance it's like with this app you can go with flow! Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

There is nothing to be dislike, I mean it's pretty cool I only tried this app for testing purpose or you can say for comparison and I liked it. I definitely recommend this to everyone. Review collected by and hosted on G2.com.

Shivani S.
SS
Customer Care Executive
Small-Business (50 or fewer emp.)
"helps us to increase Customer loyalty"
What do you like best about Simplify360?

There Customer support. As we can customize our demo according to our requirement. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

It is helping to increase my customer engagement so for me there so no thing to dislike it. Review collected by and hosted on G2.com.

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Simplify360 Features
Mentions
Tickets
Macros
Email
Social
Live Chat
Surveys
Reporting
Visitor Activity
AI Text Generation
AI Text Summarization