Shopmonkey Reviews & Product Details

Shopmonkey is very easy to use, I was able to find my way around the platform in a weeks time. Connecting with customers is made simple with the messaging option. Shopmonkey was the first automotive platform I have been taught to use, I did have to learn how to use our shop's previous application (Workshop) alongside Shopmonkey, and I find Shopmonkey is much easier to use, has more benefits, and has been a great experience so far. We use Shopmonkey consistently throughout the work day. Creating estimates in a timely manner is made easy with canned jobs, and saved inventory. Have had quick responses to any technical issues through customer support. I like that I can create an estimate quickly and have it sent to the customer via text and e-mail, then they are able to authorize the work they want done and decline services they are not interested in, effortlessly. The hidden feature is very usefull as well, when creating estimates and not wanting the customer to see the service on their end. I have worked with several different POS systems, and this is the best experience I have had. Review collected by and hosted on G2.com.

When looking up archived orders on the main screen, it would be easier for the filters to stay active when going into an invoice and back out, instead of having to change the filters each time. Review collected by and hosted on G2.com.

Cloud base, can access remotely when needed, easy to train employees on and easy to navigate through the system. Love how easy it is to get reports off of as well. Love that DVI is included in it. Review collected by and hosted on G2.com.

I could figure out how to mass text off of it. Review collected by and hosted on G2.com.

Shopmonkey has one of the easiest UI I've used in any automotive repair related software. Review collected by and hosted on G2.com.

Estimations for jobs are often inaccurate. Also lacks some more in depth functions that other softwares provide. Review collected by and hosted on G2.com.

Customer communication and presentation with SM gives our customers a professional appearance. Canned services make building invoices quick and easy for our regular services. Carfax service records help us make meaningful recommendations, especially for new customers. Customer notifications and messaging are super handy for keeping everyone on our team up to date. Review collected by and hosted on G2.com.

The integration of the functions for more expensive packages is not worth the extra money every month for my small operation. Partstech is free, and there are a lot of options for technical information out there already. Review collected by and hosted on G2.com.

We have been using Shopmonkey for over 3.5 years. Our customers LOVE the digital inspections and we love that it is built in. We are awaiting the release of HD 2.0 so we can switch over to the new platform, but all good things in time. It is not perfect but it works well for us, and their responsiveness to customer input is outstanding. It is easy to use and to teach to new employees. We use it all day every day. Review collected by and hosted on G2.com.

The payment side is lacking options. It takes the four major credit cards, but not fleet cards or digitizing fleet checks. Motor, but that is in the works. Review collected by and hosted on G2.com.

I really like the full experience of using Shopmonkey. It was really easy to get the hang of it and learn how to use the tools, the dashboard layout is ideal because it shows everything there layed out in front of you to be able to see and organize as you wish instead of having to look up each customer / vehicle as you go. I love the fact you can create jobs as their own categories to be able to break up the jobs for ease to customers. Their customer service has been fantastic and have not had any issues with trying to get a hold of someone and the issues are resolved in a very timely manner. There are so many useful tools to use that makes doing multiple quotes with ease, and i LOVE the feature of the messages to customers that can come through as text messages as a majority of customer work in fields that are noisy for phone calls / work odd shift times that you can update the customer and get replies back in a great time frame. Makes using an invoicing system every day very useful and comfortable. Review collected by and hosted on G2.com.

When implementing labor you cannot do it as a specific amount - always have to have a flate labor pricing and adjust the hours used. For the notifications you need to click on each one to get rid of the notice bubble instead of just opening the tab and clicking out of it. Review collected by and hosted on G2.com.

Shop Monkey is very easy to use. From our data collectors and managers to our service advisors and technicians, everyone is able to use and understand Shop Monkey. Customer support is always helpful when I need something. Review collected by and hosted on G2.com.

Shop Monkey does not favor heavy-duty repair - so parts procurement cannot be used for that, and the app is only available on the iPhone and it doesn't work very well. Review collected by and hosted on G2.com.

kept our repairs organized, easy to keep right parts on the right invoices, could send progress of larger jobs and final invoice from the system multiple ways. Also customer support is good when we are stuck. First day of use we were up and running so it was very easy to implement. Review collected by and hosted on G2.com.

Early on using the system heavy trucking was a bit light but you could see the system get much more robust for a heavy truck repair operation such as ours Review collected by and hosted on G2.com.

ShopMonkey has become an integral part of our daily operations at Factor E Motors, providing a seamless solution for scheduling, parts ordering, and customer interactions. As a company specializing in Tesla vehicles, we've found ShopMonkey's scheduling feature to be especially valuable, ensuring meticulous organization and effortless management of service appointments. The user-friendly interface enhances the overall experience, making day-to-day tasks more efficient for everyone involved.

The ease of implementing ShopMonkey into our existing workflow has been a notable highlight. The straightforward setup and onboarding process facilitated a smooth integration, allowing us to quickly adapt and leverage the full potential of the software. Its compatibility with other tools such as Quickbooks has further streamlined our operations.

Customer support from the ShopMonkey team has been great. Their responsiveness and commitment to addressing queries promptly have established a positive and supportive relationship. ShopMonkey has seamlessly become a fundamental component of our daily routine.

The end-of-day reports provided by ShopMonkey have also proven to be super helpful. These reports enable us to set targets and monitor revenue effectively. Having this comprehensive overview at the close of each day allows us to make informed decisions, contributing significantly to our business strategy and overall success. Review collected by and hosted on G2.com.

So far it has been a great tool and I don't dislike anything about it. We have had one or two service interruptions which were unfortunate. Review collected by and hosted on G2.com.

We love shop monkey for our shop. The software has amazing integration with parts tech and Google. It has streamlined countless processes for us. We wouldn't have the shop we have without shop monkey! Review collected by and hosted on G2.com.

We haven't found anything we dislike! It's amazing. Review collected by and hosted on G2.com.