--- title: Shopmonkey Reviews meta_title: 'Shopmonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 410 reviews by the users' company size, role or industry to find out how Shopmonkey works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 410 scale: '5' date_modified: '2026-07-17' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Shopmonkey Reviews **Vendor:** Shopmonkey **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 410 ## About Shopmonkey Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nextpart, RepairLink, and CARFAX. Find the pricing that's the right fit for your auto shop: https://www.shopmonkey.io/pricing Check out our social channels: Facebook | LinkedIn | Instagram | YouTube ## Shopmonkey Pros & Cons **What users like:** - Users find the **ease of use** of Shopmonkey remarkable, enhancing efficiency and navigation with intuitive controls. (17 reviews) - Users commend Shopmonkey for its **seamless customer communication** , enhancing their ability to interact effectively and efficiently. (12 reviews) - Users praise the **excellent customer support** of Shopmonkey, making their experience smooth and efficient. (9 reviews) - Users love the **excellent customer communication** features of Shopmonkey, streamlining interactions and improving overall efficiency. (7 reviews) - Users praise Shopmonkey for its **efficiency improvements** , making shop management smoother and more effective. (6 reviews) - Users find the **setup ease** of Shopmonkey invaluable, streamlining operations and enhancing customer communication effortlessly. (6 reviews) - Users value the **seamless integrations** of Shopmonkey, enhancing efficiency in tracking jobs, billing, and customer communication. (5 reviews) - Invoicing (5 reviews) - Users find Shopmonkey's **navigation ease** remarkable, enjoying intuitive controls and efficient appointment management for their businesses. (5 reviews) - Users value the **organization system** of Shopmonkey, appreciating its ability to keep work orders neatly categorized and accessible. (5 reviews) **What users dislike:** - Users find the **limited functionality** of Shopmonkey frustrating, citing missing features and adjustments from previous versions. (8 reviews) - Users report **missing features** in Shopmonkey, including inaccurate estimations and limitations on tax adjustments and duplications. (8 reviews) - Users find Shopmonkey's **parts management system glitchy** , complicating inventory management and technician updates. (7 reviews) - Users experience **slow performance** , including glitches and delays that hinder task efficiency and reliability. (7 reviews) - Users report **inaccurate information** regarding estimations and pricing, leading to confusion and additional steps needed for corrections. (5 reviews) - Users experience **glitches in inventory management** with Shopmonkey, leading to inefficiencies and frustration with essential tasks. (5 reviews) - Users experience frequent **invoicing issues** with Shopmonkey, hindering productivity and making tasks unnecessarily complex. (5 reviews) - Technical Issues (5 reviews) - Poor Service Management (4 reviews) - System Instability (4 reviews) ## Shopmonkey Reviews ### 1. Demos can be misleading **Rating:** 2.5/5.0 stars **Reviewed by:** Kristinna W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2023 **What do you like best about Shopmonkey?** The whole shopmonkey.io system is as simple as it's made out to be . The thing I do like is being able to take pic and videos add them in to inspections then being able to send to my customers for them to see . **What do you dislike about Shopmonkey?** I hate the way the parts procurement and ordering works. It's complicated and time consuming . There for one when I go in and find a part myself on the multi seller link when transferred over it should transfer over my cost the cost of part with the pricing according to my matrix setting and the retail list price not viewable to customer but viewable and editable to me. Then next thing is when searching for a service to add when I find and add a service and transfer it with parts that it lists for the service it shows a part number but gives no option to order the part right there and doesn't identify the brand of part or the selling store so then its listed as the part but I have to go find and order a part and it takes to much time and it's frustrating. **What problems is Shopmonkey solving and how is that benefiting you?** I can't say it's solving any problems for me it actually slows me down and makes my working day less productive with all the complications of part and ordering of parts. ### 2. Great system. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Service Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Shopmonkey?** It is simple and fluid. They really have made it easy to use. **What do you dislike about Shopmonkey?** Looking vehicle details is sometimes a pain. **What problems is Shopmonkey solving and how is that benefiting you?** Keeping everything organized. ### 3. I am loving Shop Monkey! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** We switched to Shop Monkey in March of 2023. We were using Quickbooks beforehand, and let me tell you, I have never been so satisfied with another system since Shop Monkey. It's super easy, compact, and can hold a lot of information, and super easy to navigate through. I love being able to log in anywhere and see what is going on. I love the different ways I can do many things. My job has become a lot easier and I am now a lot faster at getting invoices and estimates in and out. All the different tools I have at hand. The inventory list and categories are fantastic and super easy to navigate through. **What do you dislike about Shopmonkey?** I dislike that I can't have my Spader Rv Flat Rate integrated into their system. But maybe one day that will be an option. I would like to see that become an option one day, but it isn't such a down fall. **What problems is Shopmonkey solving and how is that benefiting you?** Shop Monkey is solving the miscommunication between my techs and service writer, our customers. We can stay in touch and update customers as needed and customers can send us any photos and info before they arrive as well. It's a great system! ### 4. The wizard behind the curtain!! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** It allows me to make detailed invoices collect payments speak with customers and keep inventory with ease with my limited technical abilities. It is easy to navigate and user-friendly and the staff is always there to answer any questions. I have also stripe the company that does the payment processing was kind enough to offer me a flat rate loan which has worked well and I'm getting ready to take out another would definitely recommend this to any small business owner as it brings your professionalism to the next level. And makes it appear as if you have a whole team behind you when you're the one, pulling the strings. **What do you dislike about Shopmonkey?** I can honestly say I have nothing that is a problem or that I dislike with the system. I just wish I was more technically skilled to make use of all of the features and offers. **What problems is Shopmonkey solving and how is that benefiting you?** Logistics for invoices, keeping me paper, free and environmentally, friendly, as well as making storage of past records as simple as ever. Also, when insurance quotes are needed. It provides all the information they require for approvals. ### 5. Great way to increase you revenue and simplify management. **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** I like that it is easy to use and communicate with customers. Approval process give us an ease of mind that we can have proof of authorization, especially on big ticket items. Without a doubt, it has increased our revenue. **What do you dislike about Shopmonkey?** The inventory and PO's really need some work. Inventory- You should be able to distinguish if it is an inventoried or non-inventoried part. Obviously the "inventoried parts" are the ones we keep in stock but the "non-inventory parts" are the ones that we want to keep the data and information on but don't or no longer keep in house. This has been an issue because we have to be careful to not let one of those NI parts sneak in and scew or inventory or it goes in the negative. PO- This has the possibility to be a huge advantage but is not complete. I greatly dislike that when you create a PO, it doesn't make a change to the workorder to update it. And that you cant add a part to the PO and it give you the option to add it to the WO too. I wish that you once a part was on a PO that it wouldn't automatically add it to the next PO. We have a lot of workorders that may have 20+ parts on them and 6+ separtate PO's so it can get confusing on if it is already on a PO or not, or if it is on 2 PO's. One more option that would be nice is if you had the option to update the "cost" of the part when making the PO because it may be different than when you originally created it, and usually higher so this can throw off your profit margins if not careful. On the side column of the workorder where it lists out all of your PO's and their satus, you should also add where it shows you what vendor that PO is for. Right now I spend a lot of time clicking on each one to see who it is for, Approvals- Sometimes we give customers and either-or option. i wish that you could set it like that so that it wasn't confusing to them so that they don't accidentally select both, or you have to spent the time to explain it to them. The other issue with this is that when I give them multiple options, they have to "defer" one, then that keeps showing up in their new workorders as an option from deferred services. It would also be handy if I could have them approve specific parts or either-or's within a service as well. Sometimes it is the same service but just a different brand part (such as this brand injector or this brand) so then i have to create separate services just to give them that option. Or I will give them a "service" that has multiple add-on parts and i would like if they couls just select from that list. Core management- If you put a part on an estimate that has a core, then the customer deferrs that service, it still counts the core and goes to your list. The cores should only show up under "Purchasing""Core Returns" if the part is on a service that has been approved and or if there is a PO for it. These are my biggest complaints as of right now, but they would make a huge difference for me. We chose Shopmonkey knowing that you were newer but dedicated to continuing to improve. So we hope that these are some of the things that get worked in. So far we are extremely happy with the program and excited to see it grow! Thank you for what you do and keep it up! **What problems is Shopmonkey solving and how is that benefiting you?** A thorough workorder platform that can track PO's and inventory as well as time tracking. ### 6. Streamlined Automotive Shop Management with Shopmonkey **Rating:** 3.5/5.0 stars **Reviewed by:** Cartech C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Shopmonkey offers a seamless solution for automotive shop management, excelling in various key aspects. Its user-friendly interface ensures a smooth experience for users of all levels, facilitating quick access to essential features without a steep learning curve. Implementation is straightforward, with step-by-step guidance, minimizing disruptions to daily operations. The platform's customer support is responsive and knowledgeable, providing timely assistance and instilling confidence in users. Designed for daily use, Shopmonkey's practical features, covering everything from appointment scheduling to inventory management, promote consistent engagement and organizational efficiency. With a rich set of features, it adapts to the specific needs of diverse automotive businesses. Moreover, Shopmonkey's flexibility extends to integration, seamlessly connecting with other tools and services, creating a cohesive operational ecosystem. In summary, Shopmonkey is a reliable, feature-rich, and user-friendly solution that streamlines automotive shop management with efficiency and ease. **What do you dislike about Shopmonkey?** While Shopmonkey is an overall excellent solution for automotive shop management, it's essential to consider a couple of areas for improvement: Customization Limitations: While Shopmonkey offers a robust set of features, some users may find the level of customization limited in certain aspects. For businesses with highly specific needs or unique workflows, a bit more flexibility in tailoring certain features to match individual requirements would be appreciated. Learning Curve for Advanced Features: Although the platform is user-friendly, mastering some of the more advanced features may pose a slight learning curve for users who are not as tech-savvy. Providing additional educational resources or tutorials could further enhance the user experience and expedite the adoption of these powerful tools. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey serves as a comprehensive solution for automotive shop management, addressing challenges related to operational efficiency, customer communication, inventory management, and financial processes. By centralizing tasks such as appointment scheduling, inventory tracking, and invoicing, the platform streamlines operations and enhances the overall efficiency of your shop. It facilitates improved customer communication through automated reminders and notifications, contributing to customer satisfaction and loyalty. Additionally, Shopmonkey optimizes inventory management, ensures accurate financial records, and provides valuable business insights through its reporting and analytics tools. Overall, Shopmonkey is a valuable tool that benefits your shop by saving time, reducing errors, and supporting informed decision-making for business growth. ### 7. SHop Monkey **Rating:** 4.0/5.0 stars **Reviewed by:** Kian S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Shopmonkey?** Shop Monkey has helped streamline everything we do; we used to do everything on paper, and since changing to Shop Monkey, everything has run a lot smoother and profitable. **What do you dislike about Shopmonkey?** For a while, our payouts were paused, and that took about a month to get fixed. It seemed like the company that did the payouts could have cared less. We emailed them multiple times and they gave us nothing in return. A month of not being able to take payments wasn't great, I wish that it could have been fixed sooner, and the company that ran the payouts could have been way more helpful than nothing. **What problems is Shopmonkey solving and how is that benefiting you?** Making business more streamlined and easier for us to keep track of everything. ### 8. Great platform with a few drawbacks **Rating:** 3.5/5.0 stars **Reviewed by:** SAUL R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** We are a very small shop run by two owners; Shopmonkey provides a good platform to run our shop with providing many advantages of larger businesses. It is easy to create estimates and jobs for many services. Creating individual service lines with labor, parts, fees, and more is very useful. We like how it integrates labor times when adding labor to the service line. There is so much to customize, the "fine print" in the footers, labor rates and categories, canned services for reoccurring services, inventory items, and more. The messages between customers are valuable; they are retained and can also be used for customer authorizations/declinations. The automated messages to customers both confirm an appointment and send a reminder via text or email at a date you specify. There are a lot of reports that can be created as well. The dashboard view is where we spend a lot of time, it displays all jobs: estimates, scheduled jobs, jobs waiting for parts, jobs in progress, and completed jobs. Overall, the platform is very comprehensive, easily customizable, and helps us run our shop. **What do you dislike about Shopmonkey?** While Shopmonkey has many benefits, their integration of labor procedures is practically useless. Our shop specializes in Audi and VW, the majority of the procedures we look for are missing. This has been an issue for us for almost a year now with promises of "we are working on it". The integration of Partstech is helpful, but sometimes crashes, or very often, we cannot use the search function to locate parts as it is not as accurate as it could be. **What problems is Shopmonkey solving and how is that benefiting you?** Creating estimates and invoices, adding parts and fees, all help us be more efficient. ### 9. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Kris L. | Lead Mechanic, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Shopmonkey?** I really like the workflow screen and how adjustable it is specific to my needs **What do you dislike about Shopmonkey?** I wish there was a way to copy and paste from one estimate to another **What problems is Shopmonkey solving and how is that benefiting you?** Fixing glitches that hair randomly and making sure tax rate updates everything (canned jobs) when we write new estimates ### 10. Modular abilities for customized process development. **Rating:** 5.0/5.0 stars **Reviewed by:** Digital D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** Fleet graphics company. Our business model is prallel to that of a fleet service provider, or mechanic shop. I like the ability to track each job, while integrating, communication and billing. VIN Tracking and inspection reports play a critical role in our process and Shop Monkey allows us to manage both with ease. There was a little bit of a learing curve as expected. Suprisigly the canned services tool and the billing modules are simple enough to implimant if you already have an usnderstanding of your material / part costs. I expected a dfficult transition as our world is graphics. But the customer support team was available as we transitined into the use. Overall the implimantatoin was easy. We use this program daily, and take advantage of the job updates in treal-time. **What do you dislike about Shopmonkey?** The "Autorization" tool is of no use to us, and sometimes creates billing confusion. But you can disable the function in your settings profile if needced. **What problems is Shopmonkey solving and how is that benefiting you?** Currently , none. ### 11. RV Repair Facility **Rating:** 5.0/5.0 stars **Reviewed by:** Katie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Shopmonkey?** Shopmonkey's Work flow interface is clean, clear and so helpful in staying organized with many work orders and technicians in our facility. This program is leaps and bounds above our old software. **What do you dislike about Shopmonkey?** If I had to pick apart shopmonkey and find a down side it would be that, currently, there's no app for the google play store. There are devices we can't access Shopmonkey on until that app is developed and I can't wait for that to become a reality. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey is streamlining our service writer process to easily and efficiently communicate information to technicians and customer's alike. This is creating a business environment that is both accurate and convenient for customers. ### 12. Performance Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | OWner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Shopmonkey?** Shop monkey has helped us track all products, and jobs along with providing the customer a better experience. So many shops lack communication. with shop monkey it helps us provide a better experience while keeping the customer educated through out the entire process. **What do you dislike about Shopmonkey?** I wish shop monkey would have a feature to have customers pay their own Credit card fees. Every other company makes us pay the fee so id like to pass that down to the consumer as well. **Recommendations to others considering Shopmonkey:** This does my inventory, customer lists, jobs and tracks my employees hours per job **What problems is Shopmonkey solving and how is that benefiting you?** Work flow, what has to happen, what's waiting for parts, keeping track of current and incoming jobs ### 13. Amazing and Convenient Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Addison T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Shopmonkey?** Shopmonkey has been such a huge aid to our day to day business. It helps us keep an accurate book as well as schedule! With all the features that are available on the platform it definitely makes getting jobs situated very easy. Our customers also love that we are able to keep them in the know when it comes to their vehicles. It adds an extra level of professionalism to our service and we couldn't be happier! Communicating through the software also makes it so we do not have to provide our personal numbers to the general public and I see this as a huge benefit, no longer do I get random messages from customers in the middle of the night on my cell phone. Being able to track hours, sales, and numbers definitely helps to see where our shop is doing month to month. Another benefit is the check in process, it allows us to take pictures of customer's vehicles once they arrive, that way there is no more instances of he said she said interactions. You just snap some pictures and it is all recorded. **What do you dislike about Shopmonkey?** There really isn't too much that is negative when it comes to Shopmonkey. If anything maybe some of the interfaces could mesh together more, this of course does not affect the customers or us that much. But swapping between screens could be more seamless if possible. Clicking back and forth between the calendar and orders seems to lag sometimes but these are smaller tedious inconveniences if anything. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey has helped our shop solve multiple different aspects. For one it definitely helps us stay more organized with scheduling and payments for jobs. It acts as a fantastic book keeper and helps us make sure we are getting payment as well as keeping our customers in the know with schedule and jobs that they bring us. It functions as a great number tracker, to see how our sales guys are doing month to month, as well as maintaining our profit margins. Communication with customers is fantastic as everything is kept inside the software. We do not have to provide personal numbers anymore, and we can make sure everything is documented in an exchange. ### 14. A good software for auto repair, brick & mortar or mobile! **Rating:** 4.5/5.0 stars **Reviewed by:** Enos W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Shopmonkey?** I love the estimate/invoicing process. The work request form is very useful and brings in new customers you otherwise wouldn't get. Overall easy to use and good reporting etc. Integrated carfax reporting is a great feature. Canned services is set up nicely and works really well in this system. My business is a mobile service only and this software works great on the go ( I use an Ipad w/chrome). **What do you dislike about Shopmonkey?** I feel like shopmonkey is still growing and has potentional. That being said, I still think its one of the better options available. Sometimes can be really slow. Not too big a deal most times. Woud like to be able to send payment reminders (wheter automatic or manual). Would be nice to have some sort of integration for collecting google reviews. Not a fan of stripe as payment processer (takes too long to process in my opinion, anything after thursday and sometimes wednesday I don't see till following week. If paid on monday or tuesday, I usually see it next day) Instant transfer option would be nice. (like square / venmo etc.) Most the time not a big deal, but as a smaller shop, when you have high dollar jobs you can get a lot of money held up quickly). Work request form is a huge bennifit for me, but could use some more help. **What problems is Shopmonkey solving and how is that benefiting you?** Estimate and invoicing. Approving estimates etc is super easy and convenient. Customer communication. Being able to text customers within program is a huge bennifit. Work request form is a huge bennifit as well,,, customers can request quotes after hours etc. (I display the link on social media and website) ### 15. Initially, we were skeptical. There is both good and bad in the system. Overall, happy we switched. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Shopmonkey?** The customer communication features are extremely helpful. Being able to take payments so easily and set appointments makes the initial check-in a breeze. The presentation of the system is very clean and mostly organized. **What do you dislike about Shopmonkey?** There are many features our shop had grown accustomed to in our previous system that is simply not available at all. It is a little difficult to navigate through initially, especially with our high-volume customer and vehicle list. **Recommendations to others considering Shopmonkey:** For high-volume customers and vehicle lists in a custom/fabrication shop, the initial setup and navigating the system can be difficult. **What problems is Shopmonkey solving and how is that benefiting you?** With the initial data migration, things were not transferred properly, as far as things like line item categories and total labor hours. Being a custom shop, our ticket builds tend to get very extensive, which makes organizing these tickets more complicated. The "search all" feature at the top is very beneficial, however, a "search all" feature within a single ticket would help as well. Or even a "filter" option in the "search all" to give the ability to find a specific part within an invoice. ### 16. ShopMonkey is a great product that is well supported **Rating:** 5.0/5.0 stars **Reviewed by:** Les T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Shopmonkey?** ShopMonkey is easy to use, allows us to accurately track jobs in our shop, and the company is very responsive to adding features or working through problems. Compared to the previous 2 platforms we have used, ShopMonkey is very powerful and based on a modern app architecture, not legacy systems like some of the other players in this industry. **What do you dislike about Shopmonkey?** ShopMonkey uses Motor for book times. Sometimes these are not accurate or don't include other services that must be performed at the same time. We use AllData for labour times and it would be nice to have an integration with that platform. **Recommendations to others considering Shopmonkey:** ShopMonkey is a great product. You shold try it. **What problems is Shopmonkey solving and how is that benefiting you?** We are solving some efficiency issues in our shop. Using ShopMonkey has revolutionized how we interact with our customers. Everything can be done online from appointments to estimates, to invoices and payments. Our customers really appreciate the added communication and our techs complete orders directly so there are no more transposing or verbal communication erros between techs and service writers and the customer. Having the ability to have customers manage approvals in-app is also very helpful. ### 17. Customer Focused **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** Shopmonkey is very easy to use. All primary functionality is on one screen. There are multiple ways to do the same thing depending on where you are at in the system. Also, my technicians have their own view and login to avoid any accidental deletions to a customer account. The customer support is responsive and knowledgeable. I do not have to be transferred to multiple departments depending on the situation. **What do you dislike about Shopmonkey?** It is a little bit pricier than most other softwares for automotive repair shops, however, I believe it is worth the money for the funtionality of the software and the customer support. **What problems is Shopmonkey solving and how is that benefiting you?** We transitioned from a competitor software because there was a lot of manual data entry that did not carry over to other screens and car and customer were not syncing together and technicians had too much access to the entire system. ShopMonkey solved all these problems. ### 18. Platform does the job but not for the cost **Rating:** 2.0/5.0 stars **Reviewed by:** Austin W. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Shopmonkey?** I like the simplicity of the platform in my eyes the platform is like an iPhone vs others are more like an android. Having pats procurement messaging and motor guidelines helps speed the process up however motor does not provide accurate information so the procedures may not be correct for each repair labor or procedure thus preventing friction between user/customer **What do you dislike about Shopmonkey?** The cost is high for the troubles it gives. Motor procedures and labor times are not accurate often times costing both shop owner/customer money they shouldn't be spending. The cost to operate both automotive and heavy duty combined are residuals for the input that is offered the phone app is only good on iPhone and there isn't a management app for opening/creating new repair orders **What problems is Shopmonkey solving and how is that benefiting you?** Unfortunately the timing to solve problems is delayed if I had to wait on support I'd lost more money then I pay for the platform. I've reached out with multiple issues and they never really get resolved ### 19. Solid Shop Management Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Shopmonkey?** Shopmonkey is definately geared towards the end user. Easy to use and navigate, it is a pretty straight foward system. Whenever an issue does come up, customer support is helpful in getting the issue remedied. They are also very receptive of your feedback or opinions on the product as well. Overall I would recommend Shopmonkey to another shop or person. **What do you dislike about Shopmonkey?** I can honesyly not think of any downsides of using shopmonkey right off the top of my head. **What problems is Shopmonkey solving and how is that benefiting you?** The flow of vehicles through the shop and invoicing jobs. ### 20. Shop Monkey is one of the best softwares i have used **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** The best part about shop monkey is the simplicity. It has been by far one of the easiest programs to navigate as well as quick and great customer support, In our shop we use shop monkey everyday to make our lives and the lives of our customers easier! Its so easy to use and intergrates with our parts comanies. No installation, just sign in and easy to use! **What do you dislike about Shopmonkey?** I dont really find anything wrong with this product. **What problems is Shopmonkey solving and how is that benefiting you?** Makes quoting jobs super easy ### 21. Great platform for a hot rod shop! **Rating:** 5.0/5.0 stars **Reviewed by:** Brant M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Shopmonkey?** The ability to commuincate with our customers. **What do you dislike about Shopmonkey?** It would be great if we could send videos to our customers. **What problems is Shopmonkey solving and how is that benefiting you?** easy invoiceing, creating canned services, and customer communication. ### 22. Great system, helps keep jobs/inventory organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Spring J. | Owner/Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Shopmonkey?** It helps keep jobs in order of needing done/parts needing ordered/the flow of where the jobs are. Keeps track of sales/profit/loss. **What do you dislike about Shopmonkey?** Would like to suggest real time tracking labor on tickets vs labor hours charged on a ticket. To show true profit. **What problems is Shopmonkey solving and how is that benefiting you?** Flow of jobs, PO's for parts, inventory. ### 23. The good and the bad. **Rating:** 2.0/5.0 stars **Reviewed by:** Mack W. | Service Manager / Head Tech / Outside sales, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Shopmonkey?** I like the layout and the way the workflow is set up. I like the search features to find customers and vehicles in the database. I like the license plate being able to add vehicle info directly to the ticket. Very easy to get started on and easy to navigate. **What do you dislike about Shopmonkey?** This is the slowest-moving software I have ever used. Trying to process an invoice and it timing out is embarrassing with customers trying to pay the bill. The diag info from this program is sourced through Motor and is very lacking. For example, I tried to get freon capacity for a Suburban recently and had to use the chat feature because it wasn't listed, and 2 days later I got a response. That is completely unacceptable. **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey seems to have a server issue and the slow speed is ridiculous. The diag and vehicle info is sourced from Motor and is very lacking in actual info in the database. ### 24. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Phillip P. | Installation Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Shopmonkey?** Seems like a very easy yet robust application to manage work orders and shop activity. Love that it integrates so simply with Quickbooks and now my new website/CRM Kukui as well. Win-win! **What do you dislike about Shopmonkey?** I wish I had more time in the day to train and implement changes with my team to convert our daily activities to shopmonkey **What problems is Shopmonkey solving and how is that benefiting you?** We're just geting started so it's hard to say what the end results will be. All I know is that this is miles apart from the legacy systems we've tried in the past. Much easier to use and integrates well with other systems we currently use. ### 25. Great product and modernizing the service station process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Shopmonkey?** Easy to use! Nice intuitive interface and fast. **What do you dislike about Shopmonkey?** Need better wire diagrams, as some cars are not available. **Recommendations to others considering Shopmonkey:** Allow bulk emailing / customer outreach Allow filtering on Technician in Payments report **What problems is Shopmonkey solving and how is that benefiting you?** we are able to have an automated and stored version of our purchase orders ### 26. Shopmonkey has turned our computer system around. **Rating:** 5.0/5.0 stars **Reviewed by:** cole h. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** the organization of the program and the vehicle specs make everything a breeze. the customer support also is great with minimal wait time when we have issues. we switched over from quickbooks to shopmonkey at the beginning of the year and it has helped us out tremedously with bringing the automotive parts to our computer system. **What do you dislike about Shopmonkey?** Returns are kind of a pain with having to make another invoice with a negative amount. **What problems is Shopmonkey solving and how is that benefiting you?** we switched over from quickbooks to shopmonkey at the beginning of the year and it has helped us out tremedously with bringing the automotive parts to our computer system. ### 27. Easiest shop software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Shopmonkey?** Shop monkeys beat feature is that it is all online and you can access it from anywhere with your Google account. I do wish it had an android app, as mobile use is extremely difficult, but it is at least accessible for me when I'm at home or out of the shop. **What do you dislike about Shopmonkey?** The lack of android app, the price and the lack of all data integration. **What problems is Shopmonkey solving and how is that benefiting you?** Makes invoicing very simple and easy ### 28. Shopmonkey is great for mechanics and accountants alike! **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Shopmonkey?** I think that the invoicing is the most helpful. It easily splits things in the the categories we need and we are able to accept partial payments and have that reflected on the invoice. Overall the invoicing experience is super useful and easy to use. As an accountant the reporting gives me the information needed to transfer everything over to our accounting software easily. **What do you dislike about Shopmonkey?** To be totally honest, I do not have any current issues with Shopmonkey. It sychs with Quickbooks far better than most products which is awesome. I am an accountant and some software just does not play nice with QBO **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey helps us manage multiple projects that are happening all at the same time. It ensures that we are not forgetting about customers and helps us increase customer satisfaction. ### 29. From the first phone call to now with the continued customer service support is all excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Evan E. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Shopmonkey has changed our business by centrally locating all the information to include correspondence with the customer and internal communication with our team. **What do you dislike about Shopmonkey?** At times the platform seems to slow down in the middle of the workday. **What problems is Shopmonkey solving and how is that benefiting you?** Having a web based system with all of our pricing, invoicing, etc has eliminated many unnecessary steps we had in our process. Also, it provided us the ability to integrate a secure payment system for customer's to pay before arriving to pick up their vehicles. All team members can access the information from their phones at any time. ### 30. Shop Monkey for Classic Cars **Rating:** 5.0/5.0 stars **Reviewed by:** Mary H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Shopmonkey?** Shop Monkey is easy to use for both small and big jobs. It's nice to have a place to post photos of customer cars too. I like that I can customize the Workflow page in a way that works best for me, and that I can customize the columns. **What do you dislike about Shopmonkey?** I had a few hickups at first, but with training, everything has ironed out just fine. **What problems is Shopmonkey solving and how is that benefiting you?** Shop Monkey has flexibility for customization. I have benefited by being more organized and having very professional invoices. I am happy to have my Reports in one place too. ### 31. Money Well Spent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Shopmonkey?** Integration with QuickBooks, Fast response time from customer service through chat feature, Any issues have always been resolved by knowledgeable representatives **What do you dislike about Shopmonkey?** Refunds do not flow through to QuickBooks. I'd like to see estimates turned automatically into invoices once any type of payment is received toward the estimate **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey gives us both estimate/invoicing tools and a scheduling platform. We love the ability to text or email quotes, invoices, and reminders to our clients. ### 32. Shopmonkey has been a very effecient system for maintaining my shops workflow and overall balance. **Rating:** 5.0/5.0 stars **Reviewed by:** Reed W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Shopmonkey?** Fleet work, it's been an amazing feature that has helped supplement my shop. **What do you dislike about Shopmonkey?** I don't see any downsides to this software. **What problems is Shopmonkey solving and how is that benefiting you?** Managing my billing between my shops has never been easier. ### 33. Shopmonkey has been great **Rating:** 5.0/5.0 stars **Reviewed by:** Pierre F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** Quoting is easy even from your phone however it needs an app **What do you dislike about Shopmonkey?** That is doesn't have an actual app and you can't quite on the go **What problems is Shopmonkey solving and how is that benefiting you?** Quoting and invoicing customers on the go ### 34. In the beginning the product was great but has been declining with downtime and function updates **Rating:** 3.5/5.0 stars **Reviewed by:** Pat H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Shopmonkey?** Training new employees and the ease of use **What do you dislike about Shopmonkey?** The downtime recently and the ability to customize more. I don't feel like our feedback has been listened to recently for necessary updates **What problems is Shopmonkey solving and how is that benefiting you?** Scheduling ### 35. Shop monkey for beginner business **Rating:** 5.0/5.0 stars **Reviewed by:** lisa g. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** I have enjoyed learning all that shop monkey has to offer.I really enjoy the online payments the customers can make by using the link that is sent after the job is complete.also the. Customer support is very easy to get a hold of when I run into something I'm not familiar with. **What do you dislike about Shopmonkey?** As far as Now I have no complaints and truly like all that shop monkey has to offer and how easy it is to use for our business **What problems is Shopmonkey solving and how is that benefiting you?** It helping to keep all our invoices in order and easy to find ### 36. Convenient and easy to use, minus some browser trouble. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy W. | Crew Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** It makes organizing techs very easy, as well as letting us track ticket info with just a few clicks. The app on Apple works well and has a usefully clock in feature. **What do you dislike about Shopmonkey?** Using the browser version on androids makes for a slow experience. There also is no clock in feature on the mobile browser. I have heard that they are working on a app for android, but have yet to see it. **What problems is Shopmonkey solving and how is that benefiting you?** Keeping track of customers and services on their vehicles. We are now able to communicate with customers and determine what they need much easier. ### 37. Easy to use!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** Easy to use, streamlined to perfection, smooth transition. **What do you dislike about Shopmonkey?** Do not like how you to have to reach out to customer service to change a new employees email address. **What problems is Shopmonkey solving and how is that benefiting you?** no problems. ### 38. Bringing cutting edge technology to an archaic industry **Rating:** 5.0/5.0 stars **Reviewed by:** Aadel K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** The advanced sales and technical features that enable our team to sell more and sell quicker. **What do you dislike about Shopmonkey?** The inability to have built in CRM system. **What problems is Shopmonkey solving and how is that benefiting you?** Customer interaction speed is the best. ### 39. Shop Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Gavin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** How easy it is to use, it is a one stop system. Tons of features that allow you to communicate with customers and techs from your desk **What do you dislike about Shopmonkey?** I wish it had CRM system that would reach out to customers when service is due **What problems is Shopmonkey solving and how is that benefiting you?** It is solving cost an profit issues, by allowing me to see the monthly numbers all within the system. It solves service recommendations and communication issues with techs and customers. It also allows a more ease to use as far and quote building, ordering parts & cashing out customers. ### 40. Intuitive and efficient shop software **Rating:** 5.0/5.0 stars **Reviewed by:** Tony M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Shopmonkey?** It has eliminated several other processes that I used in the past in order to track labor and bill that labor accordingly to different projects - it has helped save me time and will help save time for my workers as well. **What do you dislike about Shopmonkey?** As of right now there 2 big things missing for us with Shopmonkey and one is the ability to easily do a "vendor return" of product and the other is the ability to integrate shipping records for products that have been shipped out. **What problems is Shopmonkey solving and how is that benefiting you?** Our problems before were tracking parts / inventory efficiently along with tracking our labor efforts for each project efficiently. Shopmonkey is allowing me to combine these systems into one product that fits very well and is fairly intuitive to use which has led to a lot of time and money savings. ### 41. Shop Monkey is easy to use and makes service writing simple **Rating:** 5.0/5.0 stars **Reviewed by:** Robie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shopmonkey?** Shop Monkey is easy to use and makes service writing simple **What do you dislike about Shopmonkey?** I wish you could set up re-ocurring payments for fleet customers **What problems is Shopmonkey solving and how is that benefiting you?** Makes service writing and finding parts easier ### 42. Shopmonkey has helped get our shop organized. **Rating:** 4.5/5.0 stars **Reviewed by:** Kari K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Shopmonkey?** Using the workflow page has really helped get our shop organized. We also really enjoy being able to communicate with our customers through their invoices. **What do you dislike about Shopmonkey?** We wish there were more customizations in the workflow page, maybe showing remaining balances, and total costs of everything on the board etc. We also wish we could do bank transfers with the payment systems. The quickbooks integration could be better as well, It has made our books harder to manage. **What problems is Shopmonkey solving and how is that benefiting you?** It is helping keep our shop organzied and better customer communication. ### 43. Super Team for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Allen L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Shopmonkey?** As a two person small business, we couldn't be more thrilled so far with Shopmonkey. The incredible step by step personalized service and training by their staff helped us learn and grow comfortable using the software, and we feel so supported. The software has everything we need, its interface is easy to use, and we look forward to using it for years to come! **What do you dislike about Shopmonkey?** The price is a bit steep just starting out, but with everything included it does pan out to be worth it! **What problems is Shopmonkey solving and how is that benefiting you?** Shopmonkey allows us to have EVERYTHING in one location! Clients and vehicles, parts sourcing, invoicing, even Quickbooks. The ease of everything in one place and the ability to connect our Quickbooks to it is such a huge help and saves so much time. ### 44. It is user friendly and compatible with other billing software we use QBO. **Rating:** 5.0/5.0 stars **Reviewed by:** Patty B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Shopmonkey?** User-friendly the App view and feel of the software. I can customize it for my everyday use without affecting other users; I can share and communicate with our customers under the same application and save it for us to trail what we have done. **What do you dislike about Shopmonkey?** I love mostly everything about the software except the fact that we have not had a smooth transition with our Quickbook app, and that is an important tool for us to be able to import from Shopmonkey to Quickbooks effectively without us having to do it manually even though we have set up both programs to do this for us. It is still determining if it's on the Shopmonkeys or Quickbook technical side. **What problems is Shopmonkey solving and how is that benefiting you?** It is helping us run our business from the beginning of creating the order to the techs in-putting up-to-date onsite activity to submitting our invoicing, billing, and completing/closing each job. ### 45. Excellent and Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** I love that it can preload parts and labor based on labor guides as well as get diagrams and procedures. I also love that I can see recalls and carfax reports. The customer support is great as well! **What do you dislike about Shopmonkey?** So far I haven't found anything that I dislike. It is exactly what I was looking for! **What problems is Shopmonkey solving and how is that benefiting you?** It makes it easier and quicker for me to send customers quotes and invoices by preventing me from having to go to three or four different programs and do the math myself. ### 46. No monkeying around with shop monkey **Rating:** 5.0/5.0 stars **Reviewed by:** Matt R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Shopmonkey?** My team is able to send professional quotes, invoices, and updates to our customers. The point of sale through emailed invoice has changed our whole process. Our customers feel informed and in the loop at all times. This has been a game changer. **What do you dislike about Shopmonkey?** I would like to see admin control on the phone app. I'm rarely near my computer during the week. App access to admin options would be great. **What problems is Shopmonkey solving and how is that benefiting you?** We took forever to produce professional estimates before shop monkey. It's ease of access has been great for our communication with our customers. The canned services have streamelined our process. ### 47. Overall it is a great service, however there are some limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Justin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Shopmonkey?** Scheduling, customer interaction through text and appointment reminders **What do you dislike about Shopmonkey?** Customers cannot sign completed invoice from a tablet, appointmetn confirmations only respond to number 1 and not yes, you cannot change schedule date from drop down menu on a phone you have to type the date, quickbook sinc seams to get lost quite a bit, notifcations setting dont work - we get email and text even though it is turned off in settings. **What problems is Shopmonkey solving and how is that benefiting you?** scheduling and customer center with photo storage for customer notes ### 48. Decent planning tool **Rating:** 3.5/5.0 stars **Reviewed by:** Tristan V. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Shopmonkey?** It is very convenient as a shop to have a proper management tool. It is easy to find parts and information. Works great for a smaller shop(3techs) Timesheets work when using the system thoroughly **What do you dislike about Shopmonkey?** The functionality of the app is awkward. Unable to properly clock in trough the app. Especially when the RO isn't to be found in the search bar Notes are sometimes not being registered or misplaced **What problems is Shopmonkey solving and how is that benefiting you?** Ease of planning, coming from old fashioned paper books. Easier to keep track of workflow and time management ### 49. Good software **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Shopmonkey?** The layout of the calendar is similar to Google calendar which makes training and transitioning easy. Integrates with stripe well and also QuickBooks which will make bookkeeping much more simple. Over the last 4 years we have been promised a new platform and upgraded backend but have only experienced massive slowdowns and significant price hikes which is a complete slap in the face to their original userbase who have been loyal since the beginning. Would only recommend to someone with a business who is looking to throw their money away. **What do you dislike about Shopmonkey?** Promised new features, independent app, upgraded backend server but never saw any of those in the last 4 years but was surprised with a pleasant 100% price hike. **What problems is Shopmonkey solving and how is that benefiting you?** Scheduling Book keeping ### 50. Simple and sleek interface **Rating:** 5.0/5.0 stars **Reviewed by:** Dan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Shopmonkey?** The ease of being able to manager workflow **What do you dislike about Shopmonkey?** You can't change the pricing without changing the labor **What problems is Shopmonkey solving and how is that benefiting you?** Easy workflow management ## Shopmonkey Discussions - [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) - 1 comment, 2 upvotes - [Fleet billing](https://www.g2.com/discussions/fleet-billing) - 1 comment, 1 upvote - [View Shopmonkey pricing details and edition comparison](https://www.g2.com/products/shopmonkey/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+12%3A01%3A12+-0500&secure%5Bsession_id%5D=699de7e2-ea99-4afc-a306-36457c33e02d&secure%5Btoken%5D=a353870e2d1f91d3ddddec0cdd45541e8e75f6a40dcd3573fc7268cbefc75592&format=llm_user) ## Shopmonkey Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Shopmonkey Features **Shop Management** - Estimates and Invoicing - Parts Purchasing - Inventory Management - Service Orders - Labor Tracking **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Technician Tools** - Preventative Maintenance and Inspections - Task Alerts - Labor Times and Wire Diagrams **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Customer Management** - Repair Updates **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Shopmonkey Alternatives - [Alldata](https://www.g2.com/products/alldata/reviews) - 4.1/5.0 (24 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (741 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (485 reviews)