Shopmonkey Reviews & Product Details

Shopmonky is user friendly, and easy to being using. I love that I can track my inventory and collet payments from customers. Review collected by and hosted on G2.com.

Don't see much of a downside but I would love to be able to remove fields that we don't use, and better notes sections for the individual items. (this may be a user error) Review collected by and hosted on G2.com.

I've worked in the automotive service industry for over 20 years and have used countless shop programs. Shopmonkey has exceeded all expectations. It is user friendly, a simplified system without missing any key components. Our clients love the virtual multipoint inspection report with pictures attached, the ease of use to authorize estimates and make online payments by text or email. The customer support team was wonderful at the time of set up. I haven't needed them again since the system works great. Review collected by and hosted on G2.com.

I can honestly say there is nothing I dislike about Shopmonkey. Review collected by and hosted on G2.com.

ShopMonkey keeps all of my customers and their information organized to where I can literally find anything with a few clicks. Review collected by and hosted on G2.com.

Currently the only downside with ShopMonkey(which is supposed to be fixed in the next update), is the cross messaging issue between shops to shared customers. It's very confusing for the customer and for us when we follow up and they are talking about a quote that we didn't send. ESPECIALLY, if it's a competitor. It's happened to me several times. Review collected by and hosted on G2.com.

It's your one stop shop for everything needed to invoice & billing. Review collected by and hosted on G2.com.

I have no complaints about shop monkey, its been great! Review collected by and hosted on G2.com.

Our operation and our needs are different than most shops that the system is set up for, but through the support from Jessica and her knowledge and patience with us, we are getting things working smoothly and productively! Shopmonkey has all the fine-tuning capabilities built right into it, to make any shop setup workable. Thank you for building a system that actually works for our always changing and customizing business. Review collected by and hosted on G2.com.

Learning the system was harder for us and our company due to all the different customization needed, but it is so refreshing to see it all coming together with the amazing support from Jessica Weaver (our account rep.) We have no complaints! Review collected by and hosted on G2.com.

Easy to use and navigate when it comes to looking at previous services for a customer. Review collected by and hosted on G2.com.

It is slow sometimes and you have to do the same thing twice sometimes before it works. Review collected by and hosted on G2.com.

The interface is customizable and managed for the way our shop chooses to organize our workflow. Having easy access to customer support is very helpful as our team learns the ins and outs of the software; the team may not always have a good software solution to solve our issues, but they are always quick to respond. Review collected by and hosted on G2.com.

Updates to improve the software and make the platform a better experience overall have been promised for almost a year now. We had some issues with data migration in which another shop's data was pulled into our system and has yet to be resolved by the software engineers or data migration team. Load time can be intermittently slow. The iOS app is sort of useless; it's unreliable when it comes to time-tracking and only allows the user to see limited info. The diagrams and labor information are way too sparse; we had to resort to a third party for accurate and comprehensive information regarding this. Review collected by and hosted on G2.com.

I love how easy it is for me to manage all of my vehicles. All the work that has been completed, what needs to be done and how much it'll cost. I love the facility of integration with quickbooks, and I love the added bonus that all of our work gets reported to carfax. Making estimates is beyond a breeze because of the integration with all of my parts stores as well as seamless connection with Motor Labor guide so I seldom undersell my work and always make a profit on my jobs thanks to their pricing matrix feature. I also love that I have access to the software where ever I have access to the internet. Communicating with my customers is also super easy, as well as getting their authorizations. Customer support is also very amazing, they always help me with any issues that I may have, no matter how simple or how hard the issue is. Review collected by and hosted on G2.com.

I really wish that they would implement a mobile app for android. I know that they already have user support for iOS and that development is planned for android soon, but it can't get here soon enough. Review collected by and hosted on G2.com.

Shopmonkey is simple, yet very powerful. It has allowed us to truly stand out in our community and has taken our entire management and customer experience processes to a higher level of professionalism. Our customers do not have to worry about sacrificing the conveniences of electronic communications and inspections for the quality of a local trusted shop, and our staff doesn't have to sacrifice "big shop" technology for a "small shop" environment.

We were able to seamlessly integrate Shopmonkey, and implement all of its features right out of the box. Considering the workload we put on every day, Shopmonkey hardly skips a beat. The few times it does experience technical difficulties, we are constantly updated until the issue is resolved.

On top of all of this, Shopmonkey is capable of growing with us in ways we didn't think we would need, giving us tools out of the box to grow technologically with API access for future integration.

Shopmonkey has been a Win-Win-Win Review collected by and hosted on G2.com.

Areas for improvement are addressed in V2. Built-in online booking capabilities would be great. Review collected by and hosted on G2.com.

Shopmonkey is easy for new technicians to learn. It has a great layout and a way for everyone in the shop to stay informed and communicate information on open work orders. The ease and frequency we can communicate to our customers is better than any other platform I have used. Review collected by and hosted on G2.com.

The frequency that Shopmonkey slows down, has errors has been a problem in our shop. If we did not have a software program to accept payment outside of Shopmonkey, there would have been times we would not have been able to release cars back to customers. Better notifications to technicians for internal notes would be a plus. The information from Motor on the class of cars we work on in our shop is next to useless, and if it's brand new, being less than 6 months old, there won't be any information on the vehicle at all. Review collected by and hosted on G2.com.