Shopmonkey Reviews & Product Details

I absolutely love this program, I am learning more as we go. The team at Shop Monkey are always so helpful. You can schedule all your appointments and actually look at your appointments and then go look at your invoice/estimates with just one click. You can add new pricing matrix to fit your employee rate, customer rate, or any type of job. Anytime I have needed help finding something new on the program, I just start a chat and they always show me new stuff that I wasn't aware of at the time. You can also price compare and order parts through Shop Monkey. This is a great program to use, we love it! Review collected by and hosted on G2.com.

Honestly myself, I have not found anything that I dislike about the program. I thought that we couldn't adjust the pricing matrix so that would have been a dislike however that feature is available. Review collected by and hosted on G2.com.

Not only have we found the move to Shopmonkey to be far more convenient than our previous system, our customers love it too! We have had several customers come into our office to let us know how impressed they are with the professionalism of the invoices and simplicity of the online payment feature. We love how in-depth the system allows us to go for building invoices and recommendations for vehicles yet it is simple to navigate from workflow to write-ups. We look forward to the upgraded platform here soon! Review collected by and hosted on G2.com.

I'm looking forward to seeing if V2 will solve some minor problems. The largest issue that I see with the platform is how funds get deposited into our account. There seems to be a lump sum that doesn't match daily sales. Essentially, MasterCards are lumped together over several days, then Visas, then Amex. The deposits are sporadic and make bookkeeping a bit difficult. Would love a better system for that. Review collected by and hosted on G2.com.

Overall I love Shopmonkey and so do my customers. I love the amount of time savings especially with the appointment reminders for customers, making sure everyone is on the same page. DVIs work really well and customers really appreciate pictures and videos. Quoting jobs is easy and approvals come through effortlessly. Overall I'm a very happy Shopmonkey customer and will be for a long time. Review collected by and hosted on G2.com.

My biggest dislike is that they still don't have an Android app available, that's my biggest pain point. Review collected by and hosted on G2.com.

It's easy to learn and pick up. The system is accurate and I gather a ton of information from it. Review collected by and hosted on G2.com.

It doesn't directly correlate with our system. Review collected by and hosted on G2.com.

customers love they can pay thru the app. Review collected by and hosted on G2.com.

sometimes it is slow but isn't bad at all. Review collected by and hosted on G2.com.

Shopmonkey offers an intuitive and easy-to-navigate interface. Even those with minimal technical skills can quickly learn how to use the platform. The layout is clean and the functions are logically organized, making the entire process from job creation to invoicing seamless. Review collected by and hosted on G2.com.

However, there is room for improvement in the inventory management module. I didn't feel it was that easy to reorder things through our suppliers Review collected by and hosted on G2.com.

Where do I start? To say that we are super impressed is an understatement! To start, we love the interactive features that allow us to communicate with our customers. This is a feature that really sets our automotive upholstery shop apart from our competition. Shopmonkey gives us the professional edge that serious customers are looking for when working on luxury vehicles. Review collected by and hosted on G2.com.

Shopmonkey is designed for automotive repair shops, not automotive upholstery shops in particular. Since we happen to be in a niche industry we have had to do a lot of customizing to make it work for us which hasn't been a big problem. We are also very impressed with the customer support feature allowing us the capability to tailor features to fit our specific needs. Review collected by and hosted on G2.com.

ShopMonkey has been a game changer for our business. It's really nice to have all of your information in one database. The convenience of being able to text/email your client during their busy schedule is also a plus. We cannot recommend ShopMonkey enough! Review collected by and hosted on G2.com.

Any issues we've run into have easily been resolved by contacting customer support. Review collected by and hosted on G2.com.

You can add as many columns as you like to keep your work sorted by where it is in the process. Review collected by and hosted on G2.com.

Wish there were more detailed reports you can run and a way to look up a part number and know which customers have purchased them. Review collected by and hosted on G2.com.

Easy to use and perfect for a detailing shop. Review collected by and hosted on G2.com.

I like all the functions. Can't find things I don't like Review collected by and hosted on G2.com.