Consulting Services for ServiceNow IT Service Management

Beniva Consulting Group Inc., founded in 2016 and headquartered in Calgary, Canada, is a leading consultancy specializing in ServiceNow solutions, Configuration Management Database , IT Operations Management , Cloud Advisory, and Application Services. As an Elite ServiceNow partner, Beniva delivers end-to-end professional and managed services to enterprise clients across the United States and Canada, focusing on automating and optimizing service operations to enhance efficiency and return on investment. Key Features and Functionality: - ServiceNow Expertise: Comprehensive implementation and advisory services across IT Service Management , IT Asset Management , and ITOM. - Process Automation: Development of automated workflows to streamline business processes and reduce manual effort. - Cloud Advisory Services: Guidance on cloud strategy, migration, and optimization to support digital transformation initiatives. - Application Services: Assistance with application rationalization, portfolio management, and modernization to align with business objectives. Primary Value and Solutions Provided: Beniva Consulting Group addresses the challenges organizations face in managing complex IT environments by offering specialized services that enhance operational efficiency, reduce costs, and mitigate risks. By leveraging their deep expertise in ServiceNow and IT operations, Beniva helps clients achieve: - Optimized IT Asset Management: Proactive lifecycle management of technology assets to minimize expenses and mitigate risks across hybrid cloud environments. - Enhanced Service Operations: Integration of technology services and operations teams on a unified platform to improve efficiency and establish a foundation for AI and automation. - Improved Security Posture: Effective response strategies to evolving security threats, reducing vulnerability footprints despite increasing complexities and skill shortages. In May 2023, Beniva Consulting Group was acquired by SoftwareOne Holding AG, a global provider of software and cloud solutions. This strategic acquisition enhances SoftwareOne's capabilities in process automation and service management, further strengthening their IT Asset Management services.

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Beyond20 is a ServiceNow Elite Partner dedicated to accelerating digital transformation through comprehensive training, advisory, and implementation services. Established in 2006, Beyond20 specializes in IT Service Management , Project Management, Agile/Scrum methodologies, and Cybersecurity solutions. The company serves a diverse clientele, including over 30% of the Fortune 500, various universities, and government agencies. With offices in Washington, DC; Tempe, Arizona; and San Diego, California, Beyond20 is committed to delivering tailored solutions that drive significant improvements in IT and business performance. Key Features and Functionality: - ServiceNow Implementation and Managed Services: Expertise in deploying and managing the ServiceNow platform to streamline IT operations and enhance service delivery. - ITIL Maturity Assessment: Comprehensive evaluations to identify gaps and provide actionable recommendations for improving IT service management practices. - Training Programs: Accredited training in ITIL, Agile/Scrum, Project Management, and Cybersecurity to equip teams with essential skills. - Consulting Services: Strategic planning, process design, and value stream mapping to optimize business processes and align IT initiatives with organizational goals. - Platform Migration: Seamless migration services from legacy systems like Cherwell to modern platforms such as ServiceNow, ensuring data integrity and minimal business disruption. Primary Value and Solutions Provided: Beyond20 empowers organizations to achieve rapid and sustainable digital transformation by aligning IT services with business objectives. Their holistic approach combines technology implementation, process optimization, and professional development to enhance operational efficiency, reduce downtime, and improve service delivery. By leveraging Beyond20's expertise, clients can navigate complex IT landscapes, adopt best practices, and realize the full potential of their technology investments.

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BitHawk AG is a Swiss IT service provider specializing in consulting, engineering, and operations of IT infrastructures, as well as IT and enterprise service management solutions. With over 200 employees headquartered in Sursee and additional offices in Basel, Bern, and Winterthur, BitHawk is dedicated to assisting companies in transforming their business models and processes into the digital realm, thereby creating significant competitive advantages in terms of cost and revenue. Key Features and Functionality: - Comprehensive IT Solutions: BitHawk offers a wide range of services, including network, storage, virtualization, cloud computing, security, unified communications, retail, and digital signage solutions. - Security Operations Center : The BitHawk SOC provides effective protection against sophisticated cyberattacks, offering services such as security incident and vulnerability management tailored for small and medium-sized enterprises . - Microsoft Partnership: As a Microsoft Gold Partner with 12 certifications, BitHawk demonstrates expertise in areas like Security, Cloud Productivity, and Enterprise Mobility Management. - ServiceNow Partnership: BitHawk is recognized as a Silver Partner by ServiceNow, reflecting its proficiency in IT service management and digital transformation solutions. Primary Value and Solutions for Users: BitHawk's primary value lies in its ability to guide businesses through digital transformation by providing tailored IT solutions that enhance operational efficiency and security. By leveraging their expertise in modern workplace architectures and cloud services, BitHawk enables organizations to optimize their IT environments, ensuring scalability and adaptability to evolving business needs. Their SOC services offer SMEs a cost-effective means to bolster cybersecurity defenses without the need for extensive in-house resources. Through strategic partnerships with industry leaders like Microsoft and ServiceNow, BitHawk delivers innovative and reliable solutions that drive business success in the digital age.

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BitKnights Solutions is a premier consultancy specializing in ServiceNow® implementations, development, and administration services. Founded in 2016 by former ServiceNow® employee Balázs Burgermeister and BitKnights owner Barna Simon, the company is headquartered in Budapest, Hungary. With a team of highly skilled and certified professionals, BitKnights is dedicated to helping enterprises realize their business capabilities through the power of the ServiceNow platform. Key Features and Functionality: - Comprehensive ServiceNow® Implementations: BitKnights has successfully delivered over 150 ServiceNow® implementations across various major organizations in the EMEA and ANZ regions. - Adherence to Best Practices: All implementations are conducted according to industry-standard best practices, ensuring a safe upgrade path, optimal performance, and an enhanced user experience. - Beyond IT Service Management : The company extends its services beyond traditional ITSM by offering expertise in ServiceNow® HR Service Delivery, Field Service Management, Security Operations, Governance Risk and Compliance, IT Operations Management, and IT Risk consulting. - Platform Services: BitKnights provides services including integrations, orchestration, portal development, scoped custom applications, domain separation, environment upgrades, health checks, and reviews. - Remote Administration: Focused on delivering first-class remote administration services for customers lacking in-house ServiceNow skills. Primary Value and Solutions Offered: BitKnights Solutions accelerates customers' journeys with ServiceNow by advising, transforming, and optimizing every step in the process. By adhering to best practices, the company ensures that clients are self-sufficient post-implementation, eliminating the need for ongoing consultant engagement for maintenance or enhancements. Their extensive experience across multiple industries enables them to tailor solutions that are future-proof, scalable, and upgradable, thereby maximizing the value of ServiceNow® implementations for their clients.

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BizSolutions.Tech is a veteran-owned IT consulting firm specializing in ServiceNow implementations, integrations, and custom training development. With over 60 successful projects since 2009, they serve industries such as aerospace, banking, data centers, and healthcare. Their team comprises seasoned IT professionals dedicated to delivering thoughtful, value-driven solutions that evolve with business needs. Key Features and Functionality: - Comprehensive ServiceNow Expertise: Proficient in platform development, IT Service Management , IT Operations Management , Security Operations, Customer Service Management , and Human Resource Service Delivery . - Custom Training Development: As authorized ServiceNow training partners, they offer public courses, develop tailored training materials, and provide intact training sessions to ensure effective knowledge transfer. - Consulting and Implementation Services: They deliver consulting, development, transition, and sustaining support, ensuring alignment with IT and PMO governance processes. Primary Value and Solutions Provided: BizSolutions.Tech facilitates digital transformation by offering end-to-end ServiceNow solutions tailored to each client's unique requirements. Their collaborative approach ensures seamless planning, design, development, deployment, and support, enabling organizations to achieve both immediate and long-term objectives. By integrating best practices and providing customized training, they enhance user adoption and maximize the value derived from ServiceNow implementations.

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Blueship Co., Ltd., established in 2004 and headquartered in Tokyo, Japan, specializes in providing comprehensive IT services, focusing on Software as a Service and Platform as a Service solutions. As an Elite Partner of ServiceNow, Blueship delivers digital transformation services to both public organizations and private enterprises, enhancing operational efficiency and service delivery. Key Features and Functionality: - ServiceNow Platform Integration: Blueship offers expertise in implementing and customizing the ServiceNow platform, facilitating seamless digital workflows and IT service management. - Comprehensive DX Services: The company provides end-to-end digital transformation services, including system development, workflow automation, and process optimization tailored to client needs. - Public Sector Solutions: Blueship collaborates with local governments to develop resident contact point services, supporting municipal digital transformation initiatives. Primary Value and Solutions: Blueship addresses the challenges organizations face in modernizing their IT infrastructure and processes. By leveraging their expertise in ServiceNow and digital transformation, they enable clients to streamline operations, improve service delivery, and enhance user experiences. Their solutions are particularly valuable for public sector entities aiming to implement efficient, citizen-centric services through digitalization.

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Booz Allen Hamiltonis a firm that provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe.

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Bravium Consulting Inc. is a Maryland-based, minority- and woman-owned small business specializing in management and technology consulting. Established in 2010, Bravium offers a comprehensive suite of services designed to help organizations modernize their operations and achieve digital transformation. By blending extensive consulting experience with the agility of a boutique firm, Bravium assists both public and private sector clients in embracing change and realizing their full potential. Key Features and Functionality: - ServiceNow Solutions for Digital Transformation: Bravium provides award-winning workflow and automation capabilities on the low-code/no-code ServiceNow platform, enabling clients to streamline processes and enhance productivity. - Enterprise Automation: The company offers integrated, cross-functional digital workflows that modernize organizations by automating a wide range of business processes, from order processing to customer service. - Customer Experience Transformation: Bravium helps clients create seamless, end-to-end customer journeys by automating and streamlining work across front, middle, and back offices, resulting in happier customers and more productive employees. - AI and Machine Learning Integration: By incorporating artificial intelligence and machine learning into workflows, Bravium enables employees to focus on more meaningful tasks by automating routine processes and resolving issues faster. Primary Value and Solutions Provided: Bravium Consulting Inc. addresses the challenges organizations face in digital transformation by offering inventive strategies, flexible methodologies, and a team of certified professionals. Their solutions unify people, systems, and processes, breaking down digital silos to exceed customer expectations and improve productivity. By leveraging automation and AI-powered workflows, Bravium empowers clients to work smarter and faster, ultimately enhancing their bottom line.

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BridgeView Partners, established in 2010, is a premier IT consulting firm specializing in IT Service Management and infrastructure optimization. With a team of over 60 experts holding more than 225 ServiceNow certifications, BridgeView Partners delivers tailored solutions that align IT strategies with business objectives, ensuring efficient and effective IT operations. Key Features and Functionality: - Comprehensive ITSM Services: BridgeView Partners offers end-to-end ITSM solutions, including strategy development, process design, platform implementation, and governance. Their expertise spans various platforms, notably ServiceNow, enabling seamless integration and optimization of IT services. - ServiceNow Implementation and Managed Services: As a certified ServiceNow partner, BridgeView Partners provides expert implementation services, ensuring that each module is configured to meet the unique needs of the organization. They also offer managed services to maintain and enhance the ServiceNow environment, including troubleshooting, feature enhancements, and strategic guidance. , [bridgeviewpartners.com] - Infrastructure Optimization: The firm delivers strategic guidance for IT infrastructure, focusing on network architecture, data center operations, and operational optimization to enhance overall performance and efficiency. - Organizational Transformation: BridgeView Partners supports organizational change management, project portfolio and resource management, and service desk operations to drive successful transformations and improve service delivery. Primary Value and Solutions Provided: BridgeView Partners addresses the complexities of IT service delivery by offering strategic consulting and implementation services that align IT operations with business goals. Their comprehensive approach ensures that organizations can effectively manage and optimize their ITSM platforms, leading to increased productivity, enhanced service quality, and a higher return on investment. By partnering with BridgeView Partners, businesses can navigate the challenges of digital transformation, implement best practices, and achieve sustainable growth through efficient and effective IT operations.

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Bright Consulting JSC is an IT and business management consultancy dedicated to accelerating digitalization and automation for enterprises across Europe. With a client-centric approach, the company delivers tailored solutions that streamline business processes and enhance operational efficiency. Specializing in areas such as Digital Service Management, Enterprise Integration and Automation, Business Process Automation, BI & Reporting, and Security and Compliance, Bright Consulting partners with industry leaders like ServiceNow and Splunk to provide innovative and effective services. Key Features and Functionality: - Digital Service Management: Optimizing IT service delivery to improve responsiveness and user satisfaction. - Enterprise Integration and Automation: Seamlessly connecting disparate systems to enhance workflow efficiency. - Business Process Automation: Automating routine tasks to reduce manual effort and increase accuracy. - BI & Reporting: Providing actionable insights through advanced business intelligence tools. - Security and Compliance: Ensuring robust security measures and adherence to regulatory standards. Primary Value and Solutions: Bright Consulting JSC addresses the challenges enterprises face in digital transformation by offering customized solutions that align with specific business objectives. By leveraging partnerships with technology leaders and a team of experienced consultants, the company enhances operational resilience, drives innovation, and ensures clients achieve tangible results in complex and demanding environments.

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