Consulting Services for ServiceNow IT Service Management

Atlas Reply, a subsidiary of the Reply Group, specializes in IT Governance, Digital Transformation, and Application Operations. As a ServiceNow Premier Partner since 2013, Atlas Reply offers comprehensive consulting, system integration, and application services to enhance the efficiency and productivity of IT assets. Their approach emphasizes process automation and continuous user involvement, ensuring seamless adoption of new tools and methodologies. Key Features and Functionality: - Consulting Services: Atlas Reply provides expertise in IT process definition and optimization, organizational change management, Agile framework adoption, and continuous improvement through KPI definition and measurement. - Technology Adoption and System Integration: They specialize in implementing processes on the ServiceNow platform, adopting DevOps practices, developing custom applications, and modernizing, migrating, and evolving appliances. - Service Management: Their offerings include hybrid IT service management, business service monitoring, application management services, service assurance, full-stack monitoring, and maintenance and technical support for custom application packages. Primary Value and Solutions: Atlas Reply addresses the challenges organizations face in managing and optimizing their IT processes. By leveraging their partnership with ServiceNow and a user-centric design approach, they facilitate the adoption of new platforms and processes. This includes conducting thematic workshops, process documentation, defining roles and responsibilities, and employing Agile methodologies with continuous feedback and prototyping. Their focus on process automation and efficiency enables clients to achieve full autonomy and improved productivity in their IT operations.

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AUTOCONT A.S. is a leading Czech private company specializing in delivering comprehensive information and communication technology solutions and services. Established in 1990, AUTOCONT has over 30 years of experience in implementing and operating advanced IT systems across the Czech and Slovak Republics. The company focuses on providing complete IT solutions and services for corporate clients and state administration. Through systematic development of professional skills, attentive monitoring of customer needs, and a sophisticated internal organization, AUTOCONT has become the largest and most significant Czech supplier of ICT solutions. Key Features and Functionality: - Comprehensive IT Solutions: AUTOCONT offers end-to-end IT services, including infrastructure management, cloud solutions, software development, and cybersecurity. - Consulting Services: The company provides expert consulting to optimize IT processes and enhance operational efficiency. - Data Management and Analytics: AUTOCONT specializes in data management and analytics, enabling organizations to leverage their data for informed decision-making. - Support and Maintenance: They offer ongoing support and maintenance services to ensure the smooth operation of IT systems. - Customized Industrial Solutions: With in-house development and manufacturing capabilities, AUTOCONT delivers tailored industrial solutions, including panel computers, embedded systems, industrial automation, presentation kiosks, medical technology, and products for the chemical and food industries. Primary Value and User Solutions: AUTOCONT's primary value lies in its ability to provide comprehensive, customized IT solutions that drive digital transformation for businesses and state institutions. By offering a wide range of services—from infrastructure management to specialized industrial systems—AUTOCONT addresses the diverse needs of its clients, ensuring enhanced efficiency, security, and growth in an increasingly digital world. Their focus on innovation and customer-centric solutions empowers organizations to thrive by optimizing their IT operations and leveraging technology for strategic advantage.

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AVASOFT Inc. is a NextGen products and solutions company with over 14 years of industry excellence, dedicated to accelerating the digital transformation of enterprises. Specializing in maximizing the return on investment for modern workplace platforms such as Microsoft 365, Salesforce, and ServiceNow, AVASOFT also facilitates seamless migration from legacy data systems to contemporary data landscapes like Snowflake, Synapse, and Databricks. The company adopts cloud-native and DevOps practices, including AWS, Azure, containerization, and micro-frontend architecture, to build future-ready organizations with a data-driven and customer-centric business model. With a proprietary software delivery process called "Vetri," AVASOFT ensures efficient and effective project execution. Headquartered in Blue Bell, Pennsylvania, with additional offices in Plano, Texas; Toronto, Canada; and Chennai, India, AVASOFT boasts a team of over 1,000 professionals committed to leveraging cutting-edge technologies to create maximum business impact. Key Features and Functionality: - Digital Transformation Services: Expertise in modern workplace platforms, including Microsoft 365, Salesforce, and ServiceNow, to enhance enterprise operations. - Data Migration Solutions: Facilitates migration from legacy data platforms to modern data landscapes such as Snowflake, Synapse, and Databricks, ensuring seamless data transition. - Cloud-Native and DevOps Practices: Adopts cloud-native solutions and DevOps methodologies, including AWS, Azure, containerization, and micro-frontend architecture, to enhance operational efficiency. - Proprietary Software Delivery Process: Utilizes the "Vetri" process to ensure efficient and effective project execution, delivering high-quality solutions. Primary Value and User Solutions: AVASOFT Inc. empowers enterprises to navigate and excel in the digital era by providing comprehensive solutions that modernize workplace platforms, streamline data migration, and implement advanced cloud and DevOps practices. By leveraging their proprietary "Vetri" software delivery process, AVASOFT ensures efficient project execution, enabling organizations to become data-driven and customer-centric. This holistic approach addresses the challenges of digital transformation, allowing businesses to maximize their technology investments and achieve sustainable growth.

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Axians AB is a premier IT service provider specializing in the digital transformation of business processes through the ServiceNow platform. With a team of certified experts, including a ServiceNow Certified Master Architect, Axians AB offers comprehensive solutions that encompass the entire lifecycle of ServiceNow implementation—from initial analysis and design to deployment and ongoing management. Their services are tailored to enhance operational efficiency and drive innovation across various sectors. Key Features and Functionality: - ServiceNow Expertise: Axians AB provides specialized services in IT Service Management (ITSM, IT Operations Management (ITOM, Customer Service Management (CSM, and Human Resources Service Delivery (HRSD, ensuring that each implementation is customized to meet specific organizational needs. - Process Development and ITIL Training: The company offers process development aligned with ITIL standards, focusing on clear responsibility definitions and resource optimization. As an authorized ITIL training provider in Sweden, Axians AB delivers practical, high-quality education to enhance team capabilities. - AI Integration: Leveraging ServiceNow's AI capabilities, Axians AB integrates advanced technologies to automate workflows, providing better insights and improving user experiences. They focus on building trust in AI and aligning initiatives with business goals to create lasting impact. Primary Value and Solutions Provided: Axians AB addresses the challenges organizations face in digitalizing and automating their business processes. By implementing ServiceNow solutions, they help clients achieve: - Enhanced Efficiency: Streamlining operations through automated workflows reduces manual tasks and operational costs. - Improved Service Delivery: Optimizing IT and customer service processes leads to faster response times and higher customer satisfaction. - Strategic Growth: Aligning IT services with business objectives supports long-term growth and adaptability in a rapidly evolving digital landscape. By partnering with Axians AB, organizations can effectively navigate the complexities of digital transformation, ensuring their processes are efficient, innovative, and aligned with their strategic goals.

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Bangmetric LLC is a premier ServiceNow partner specializing in delivering comprehensive digital workflow solutions that enhance organizational efficiency and innovation. With a global presence, including offices in the United States, India, and South Africa, Bangmetric offers a range of services designed to optimize IT operations, streamline service management, and drive digital transformation. Key Features and Functionality: - IT Service Management : Modernizes service delivery by transforming the impact, speed, and efficiency of IT services. - IT Operations Management : Ensures high-performance business services through enhanced visibility, health monitoring, and optimization. - Strategic Portfolio Management: Aligns work with business objectives by enabling effective planning, prioritization, and tracking. - IT Asset Management: Improves cost efficiency and operational effectiveness by providing comprehensive visibility into the asset lifecycle. - Security Operations: Accelerates incident and vulnerability response using risk-based insights and prioritization. - Governance, Risk, and Compliance : Facilitates real-time risk management through continuous monitoring, prioritization, and automation. - Telecommunications Service Operations Management: Monitors network health and streamlines responses using machine learning technologies. Primary Value and Solutions Provided: Bangmetric LLC empowers organizations to achieve digital excellence by integrating people, processes, and systems through the Now Platform®. Their solutions address critical business challenges by enhancing service efficiency, improving operational visibility, and ensuring compliance. By leveraging Bangmetric's expertise, businesses can innovate faster, reduce operational costs, and deliver superior customer experiences.

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From SME to global businesses, we offer the best in fully managed IT solutions to move your business forward.

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Base-IT GmbH is an Austrian IT services company specializing in cloud and on-premise solutions. Established in 2010, the company has grown to over 100 employees and serves more than 300 clients across various industries in Austria and neighboring countries. Base-IT offers a comprehensive range of services, including consulting, service desk support, and managed services, ensuring tailored IT solutions that align with each client's unique requirements. Their expertise is recognized through multiple Microsoft Gold Partner certifications, reflecting their commitment to delivering high-quality IT infrastructure and support. Key Features and Functionality: - Cloud and On-Premise Solutions: Base-IT provides customized IT systems, offering both cloud-based and on-premise infrastructures to meet diverse business needs. - Comprehensive Service Portfolio: Their services encompass consulting, service desk support, and managed services, delivering end-to-end IT solutions. - Certified Expertise: Holding multiple Microsoft Gold Partner certifications, Base-IT demonstrates proficiency in various IT domains, ensuring reliable and up-to-date solutions. - Strategic Partnerships: Collaborations with industry leaders like Microsoft, Cisco, NetApp, and IBM enable Base-IT to leverage cutting-edge technologies and best practices. Primary Value and Solutions Provided: Base-IT GmbH addresses the critical need for robust and adaptable IT infrastructures in today's dynamic business environment. By offering tailored cloud and on-premise solutions, they empower organizations to enhance operational efficiency, scalability, and security. Their comprehensive service offerings ensure that clients receive continuous support and proactive management of their IT systems, allowing businesses to focus on core activities while relying on a trusted partner for their technological needs. The company's commitment to excellence and strategic partnerships positions them as a reliable ally in navigating the complexities of digital transformation.

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Bechtle Clouds is an IT systems integrator,

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BEECY Sàrl is a Swiss-based consulting firm specializing in ServiceNow solutions, offering comprehensive services including implementation, governance, custom application development, maintenance, and audits. Established in 2020 and headquartered in Fribourg, BEECY is recognized as an official ServiceNow partner in Switzerland, committed to delivering high-quality, cost-efficient, and optimized projects tailored to businesses of all sizes. Key Features and Functionality: - ServiceNow Implementation: Expert deployment of ServiceNow platforms to streamline business processes. - Custom Application Development: Tailored solutions to meet unique business requirements. - Governance and Project Management: Ensuring projects align with business objectives and deliver desired outcomes. - Maintenance and Support: Ongoing administration, maintenance, and audits to ensure optimal platform performance. - Training and Coaching: Programs like the "Junior Consultant" initiative to develop skilled professionals in ServiceNow. Primary Value and Solutions Provided: BEECY's primary value lies in its commitment to customer satisfaction, focusing on delivering successful, cost-efficient, and optimized ServiceNow projects. By offering end-to-end services—from implementation to maintenance—BEECY enables businesses to fully leverage the power of the ServiceNow platform, enhancing operational efficiency and achieving a significant return on investment.

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Bell Techlogix is focused on global and mid-market enterprises, as well as educational institutions.

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