Consulting Services for ServiceNow IT Service Management

Microsoft PPM is an end-to-end collaborative portfolio, project and resource management environment. It helps businesses gain visibility, insight, and control to enhance decision making, improve alignment of project and work initiatives with the business strategy, maximize resource utilization as well as measure and increase operational efficiency.

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Mirroar Limited Liability Company is a premier ServiceNow Partner dedicated to delivering exceptional consulting and implementation services on the ServiceNow platform. With a strong commitment to customer success, Mirroar empowers organizations worldwide to transform their businesses through innovative technology solutions, optimizing operational efficiency and driving sustainable growth. Key Features and Functionality: - IT Service Management : Streamlines IT processes to enhance service quality and customer satisfaction. - IT Operations Management : Provides comprehensive oversight of IT infrastructure and operations, utilizing advanced functionalities like event management and service mapping. - IT Asset Management : Optimizes costs for hardware, software, and cloud resources through efficient asset management. - Strategic Portfolio Management : Transforms IT departments into strategic business units by aligning costs with organizational goals. - HR Service Delivery: Enhances employee satisfaction by streamlining HR services and improving connectivity. - Customer Service Management : Optimizes service operations and fosters meaningful customer engagement through digital workflows. - Governance, Risk, and Compliance : Manages governance, risk, and compliance effectively in a complex business landscape. - Security Operations: Enhances organizational security posture with advanced threat intelligence and incident response capabilities. - Custom App Engine: Develops tailored applications to meet unique business processes and requirements. - Service Portals: Creates user-friendly self-service experiences for customers and employees. - Integration Hub: Facilitates seamless integration and automation within organizations to drive operational efficiency. Primary Value and Solutions: Mirroar's primary value lies in its ability to empower organizations to embrace digital transformation and achieve operational excellence. By leveraging deep expertise in ServiceNow, Mirroar delivers customized solutions that streamline processes, enhance productivity, and unlock the full potential of the ServiceNow platform. Their consultative approach ensures successful implementation, well-defined service management policies, and clear platform requirements, enabling clients to operate with structure and accountability. Through a comprehensive suite of services, including consulting, implementation, managed services, and service desk support, Mirroar addresses the unique needs and challenges of each client. Their dedication to customer satisfaction and innovative approaches positions them as a trusted partner in the digital transformation journey, helping clients thrive in an ever-evolving digital landscape.

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Mitsubishi Electric Software Corporation (MESC is a subsidiary of Mitsubishi Electric Corporation, specializing in the development and provision of advanced software solutions for industrial automation and control systems. Established on April 1, 2022, MESC leverages Mitsubishi Electric's extensive experience in electrical and electronic equipment to deliver innovative software products that enhance manufacturing efficiency and productivity. Key Features and Functionality: - Integrated Engineering Software: MESC offers comprehensive software suites like MELSOFT iQ Works, which encompass programming tools for PLCs, motion controllers, and human-machine interfaces (HMIs. These suites facilitate seamless system design, programming, and maintenance. - Advanced Programming Tools: Software such as GX Works3 provides intuitive programming environments that support multiple languages and standards, enabling efficient development and debugging of control programs. - Simulation and Visualization: Tools like MELSOFT Gemini 3D Simulator allow users to create digital twins of manufacturing systems, enabling virtual testing and optimization before physical implementation. - Data Management and Analysis: Solutions like MX Component and MX Sheet enable real-time data collection, monitoring, and analysis, supporting informed decision-making and predictive maintenance strategies. Primary Value and User Solutions: MESC's software solutions address critical challenges in the manufacturing sector, such as reducing total cost of ownership (TCO, enhancing design efficiency, shortening debugging time, and minimizing downtime. By providing user-friendly engineering environments and powerful simulation tools, MESC empowers engineers and operators to design, implement, and maintain complex automation systems with greater ease and accuracy. This leads to improved operational efficiency, higher product quality, and faster time-to-market for manufacturers.

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Mitsubishi Research Institute DCS Co., Ltd. is a leading Japanese systems integrator with over 50 years of experience in providing comprehensive IT solutions. Established in 1970, MRI DCS specializes in system design, development, operations, and processing, primarily serving financial institutions. The company leverages advanced technologies such as artificial intelligence, data analytics, robotics, and cloud computing to drive digital transformation for its clients. Key Features and Functionality: - Total IT Solutions: MRI DCS offers end-to-end IT services, including consulting, system design, development, operations, and business process outsourcing . - Financial Sector Expertise: With a strong background in banking and credit card systems, MRI DCS provides specialized solutions tailored to the financial industry's unique requirements. - Advanced Technology Integration: The company utilizes cutting-edge technologies such as AI, data analytics, robotics, and cloud computing to enhance client operations and drive innovation. - Cloud Services: MRI DCS offers managed cloud services like FINEQloud, enabling businesses to operate without concerns about maintenance, operations, or monitoring. - Multi-Cloud Storage Solutions: The company provides services like Dibertas, a multi-cloud storage solution that aggregates data from various environments, allowing clients to access and utilize data across multiple cloud services and on-premises environments. Primary Value and Solutions: MRI DCS delivers significant value by offering comprehensive IT solutions that address the complex needs of financial institutions and other enterprises. By integrating advanced technologies, the company helps clients achieve digital transformation, improve operational efficiency, and enhance data security. Services like FINEQloud and Dibertas enable businesses to manage and utilize their data effectively across various platforms, ensuring flexibility and scalability. MRI DCS's expertise in system integration and its commitment to innovation position it as a trusted partner for organizations seeking to navigate the evolving digital landscape.

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Mobiz IT, Inc. is a premier IT solutions consultancy specializing in ServiceNow implementations, integrations, and custom application development. With over 50 years of combined experience and more than 70 certifications, Mobiz delivers tailored solutions that drive digital transformation and operational efficiency across various industries. Key Features and Functionality: - Advisory Services: Expert guidance on architecture, process development, and strategic planning to align ServiceNow capabilities with business objectives. - Application Development: Creation of custom applications, including greenfield-scoped and certified store applications, to enhance ServiceNow functionality. - Implementation Services: Deployment and configuration of various ServiceNow product families, such as ITSM, CSM, ITOM, and Service Portal, ensuring seamless integration with existing systems. - Integration Services: Seamless integration of ServiceNow with third-party tools and systems, utilizing REST, XML, and SOAP technologies to automate workflows and enhance data consistency. - Managed Support: Ongoing support and maintenance, including troubleshooting, configuration updates, and platform migrations, to ensure optimal performance of the ServiceNow environment. Primary Value and Solutions Provided: Mobiz IT, Inc. empowers organizations to streamline business processes, automate workflows, and improve collaboration through comprehensive ServiceNow solutions. By offering end-to-end services—from advisory and development to implementation and support—Mobiz enables businesses to enhance operational efficiency, reduce manual tasks, and deliver exceptional services to customers and employees. Their expertise ensures that clients can effectively leverage the full potential of the ServiceNow platform to achieve their strategic goals.

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MOURI Tech LLC is a global enterprise solutions provider established in 2005, dedicated to delivering innovative IT services that cater to the evolving digital needs of businesses worldwide. With a strong presence across five continents, MOURI Tech offers a comprehensive portfolio encompassing digital transformation, intelligent ERP, cloud security, and automation. Their expertise spans various industries, including Fortune 500 companies, enabling enterprises to become future-ready by fostering innovation and enhancing business growth. Key Features and Functionality: - Enterprise Applications: Specialized services in SAP, Oracle, Microsoft, Salesforce, and ServiceNow, providing tailored solutions to meet diverse business requirements. - Digital Transformation: Guiding businesses through their digital journey with services in mobility, IoT, cloud strategy, and advanced analytics. - AI and Machine Learning: Leveraging artificial intelligence to offer data-driven insights, enhancing decision-making processes and operational efficiency. - Automation Services: Implementing intelligent AI-powered automation to streamline processes and optimize operations. - Cloud Security: Ensuring robust security measures for cloud infrastructures, safeguarding data and applications. Primary Value and Solutions: MOURI Tech's primary value lies in its ability to transform businesses into intelligent enterprises by providing end-to-end IT solutions. They address complex business challenges by offering customized services that enhance productivity, streamline operations, and drive innovation. Their commitment to quality compliance and delivery excellence ensures that clients receive reliable and effective solutions tailored to their specific needs.

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Mozaic Services Limited is an independent consultancy specializing in assisting IT and digital leaders to assess and enhance their technology strategies, delivery mechanisms, and operational processes. By collaborating closely with clients, Mozaic designs and implements transformative changes that significantly improve business agility and performance. Their expertise encompasses a range of services, including operating model design, IT service management, sourcing strategies, tooling and platforms, cloud adoption, agile methodologies, DevOps automation, operational resilience, cost optimization, and service design. With a team of experienced professionals and proven methodologies, Mozaic is recognized as a trusted partner for organizations seeking to modernize and optimize their IT operations. Key Features and Functionality: - Operating Model Design and Transformation: Crafting and implementing comprehensive operating models tailored to enhance organizational efficiency and adaptability. - IT Service Management: Optimizing IT service delivery to ensure alignment with business objectives and improved service quality. - Sourcing Strategies: Developing effective sourcing plans to maximize value and minimize risks associated with third-party engagements. - Tooling and Platforms: Implementing and configuring industry-leading tools to orchestrate and automate DevOps change processes, creating frictionless workflows. - Cloud Adoption: Guiding organizations through the transition to cloud-based infrastructures to enhance scalability and flexibility. - Agile Methodologies and DevOps Automation: Promoting agile practices and automating development and operations processes to accelerate delivery cycles. - Operational Resilience: Strengthening the ability to anticipate, prepare for, and respond to operational disruptions. - Cost Optimization: Identifying opportunities to reduce costs while maintaining or improving service quality. - Service Design: Designing services that deliver value to customers and align with business goals. Primary Value and Solutions Provided: Mozaic Services Limited delivers substantial value by enabling organizations to achieve radical improvements in performance and agility. Through their collaborative approach, they help clients navigate complex digital transformations, ensuring that technology strategies are effectively aligned with business objectives. By implementing automation and modern tooling, Mozaic reduces cycle times and supports continual business change, allowing clients to respond swiftly to evolving market demands. Their comprehensive suite of services addresses every aspect of IT delivery, from engaging users and defining services to integrating internal teams and managing supplier relationships. This holistic approach ensures that clients are well-prepared for future challenges and opportunities in the digital landscape.

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Navisite, part of Accenture, is a trusted digital transformation partner for growing and established global brands. Through our highly specialized teams, industry solutions, business process expertise and application services, we provide the capabilities and practical guidance customers need to modernize, build and support more agile, resilient and expanding businesses. Our strategic advisory and transformation services advance innovation with comprehensive cloud, enterprise application, data management, intelligent automation and cybersecurity solutions, empowering customers to navigate change and meet new demands at any point in their journey. To learn more, visit navisite.com.

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NCS provides holistic IT and communications engineering solutions that support our customers' business goals throughout their technology lifecycle.

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ND&Co is an Australian-owned IT consulting firm specializing in delivering tailored ICT solutions to government agencies, enterprises, and small businesses across Australia, New Zealand, and the Asia-Pacific region. With over 12 years of experience, ND&Co focuses on streamlining, improving, and securing business operations through comprehensive services that encompass IT consulting, software development, infrastructure design, implementation, and system integration. As a certified ServiceNow Premier Partner, ND&Co offers expertise in implementing and managing ServiceNow platforms, including IT Service Management , IT Operations Management , and HR Service Delivery , to automate and optimize business processes. , [servicenow.com] Key Features and Functionality: - ServiceNow Implementation and Management: Designing, implementing, and maintaining ServiceNow platforms to enhance IT service delivery and operations. - End User Computing: Deploying and managing Microsoft Windows environments using tools like Microsoft Endpoint Manager, Azure Active Directory, and Windows Update for Business. - Cloud Security: Partnering with Netskope to provide cloud security solutions that protect data across various cloud services. - Identity Management: Implementing and maintaining identity management solutions using platforms such as Azure AD and Okta to manage access to corporate systems. - System Integration: Integrating disparate systems to automate IT and business processes, ensuring seamless operation across platforms. Primary Value and Solutions Provided: ND&Co addresses the complexities of modern IT environments by offering end-to-end solutions that enhance operational efficiency, security, and scalability. By leveraging their extensive experience and partnerships with leading technology providers, ND&Co enables organizations to: - Optimize IT Operations: Implementing robust ITSM and ITOM solutions to streamline service delivery and management. - Enhance Security Posture: Deploying advanced cloud security measures to protect sensitive data and mitigate risks. - Improve User Experience: Managing end-user computing environments to ensure reliable and efficient access to corporate resources. - Facilitate Digital Transformation: Integrating and automating systems to support innovation and growth in a rapidly evolving digital landscape. Through their comprehensive service offerings and commitment to understanding client needs, ND&Co empowers organizations to unlock their full potential and achieve sustainable success.

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