# Sentry vs ServiceNow Cloud Observability (formerly LightStep) Comparison --- ## AI Generated Summary - **G2 reviewers report** that Sentry excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ServiceNow Cloud Observability. Users appreciate its robust analytics and logging capabilities, with one reviewer noting, "It is best for the analytics and logging purposes." - **Users say** that Sentry's implementation process is straightforward, with many highlighting the simple setup and solid integrations. One user mentioned, "setup was simple and it just works," indicating a smooth onboarding experience that can be crucial for teams looking to get started quickly. - **Reviewers mention** that while ServiceNow Cloud Observability offers strong log tracing capabilities, it struggles with user engagement, as evidenced by its lower G2 Score and fewer recent reviews. However, users do appreciate its easy integration features, with one stating, "I like its easy to integrate capabilities which allow me to integrate this with my application and monitor logs." - **According to verified reviews** , Sentry shines in its performance monitoring and root cause analysis features, receiving high praise for its ability to help users quickly identify and resolve issues. A user noted, "I appreciate the structural monitoring of issues," which highlights its effectiveness in real-time monitoring. - **Users report** that ServiceNow Cloud Observability is particularly strong in its dashboard and visualization capabilities, with a reviewer stating, "Lightstep is the best tool available in the market" for its matrix generation. This suggests that while it may lack in other areas, it provides valuable insights through its visual tools. - **Reviewers mention** that Sentry's user interface can be initially overwhelming, with one user describing it as "not super intuitive at start." However, they also noted that once accustomed to it, the interface becomes helpful for finding errors, indicating a learning curve that may affect new users. | | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | | **Total Reviews** | 199 | 20 | | **Largest Market Segment** | Small-Business (59.0% of reviews) | Enterprise (47.4% of reviews) | | **Entry Level Price** | Free | Free Get started quickly | --- ## Top Pros & Cons ### Sentry Pros: - Ease of Use (21 reviews) - Error Tracking (21 reviews) Cons: - Pricing Issues (7 reviews) - Error Handling (6 reviews) ### ServiceNow Cloud Observability (formerly LightStep) **Not enough data** --- ## Ratings Comparison | Rating | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Meets Requirements** | 9.1 (138 reviews) | 9.0 (14 reviews) | | **Ease of Use** | 8.7 (143 reviews) | 9.2 (14 reviews) | | **Ease of Setup** | 8.8 (92 reviews) | Not enough data | | **Ease of Admin** | 8.8 (43 reviews) | Not enough data | | **Quality of Support** | 8.6 (106 reviews) | 9.6 (14 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (36 reviews) | Not enough data | | **Product Direction (% positive)** | 9.2 (137 reviews) | 7.9 (11 reviews) | --- ## Pricing ### Sentry #### Entry-Level Pricing Plan: Developer Price: Free Description: For solo devs working on small projects Key Features: - 5k events/month - 1 user - 30 day history [Browse all 4 editions](https://www.g2.com/products/sentry/pricing) #### Free Trial Yes ### ServiceNow Cloud Observability (formerly LightStep) #### Entry-Level Pricing Plan: Community Price: Free Get started quickly Key Features: - Best for small projects - Explore every feature - Community support [Browse all 3 editions](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Session Replay | Product | Score | Reviews | |---|---|---| | **Sentry** | 8.0/10 | 8 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### User Behavior | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Click Tracking** | 8.3 (5 reviews) | Not enough data | | **Mouse Movement ** | 7.0 (5 reviews) | Not enough data | | **Frustration Tracking** | 7.7 (5 reviews) | Not enough data | #### A/B Testing | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Error and Bug Tracking** | 8.8 (7 reviews) | Not enough data | | **Split URL Testing** | Feature Not Available | Not enough data | | **Data Analysis** | 7.3 (5 reviews) | Not enough data | | **Notes** | Not enough data | Not enough data | #### Visitor Information | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **User Identification** | 8.7 (5 reviews) | Not enough data | | **Search Box** | 8.0 (5 reviews) | Not enough data | #### Agentic AI - Session Replay | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | ### Website Monitoring | Product | Score | Reviews | |---|---|---| | **Sentry** | 8.6/10 | 11 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Functionality | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Baseline** | Feature Not Available | Not enough data | | **Alerting** | 8.9 (11 reviews) | Not enough data | | **Multi-Site Monitoring** | 8.3 (8 reviews) | Not enough data | | **Reporting** | 8.8 (10 reviews) | Not enough data | | **Multi-Channel Alerting** | 8.5 (10 reviews) | Not enough data | | **Location Insights** | Feature Not Available | Not enough data | #### Agentic AI - Website Monitoring | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Digital Experience Monitoring (DEM) | Product | Score | Reviews | |---|---|---| | **Sentry** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Experience | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Real-Time Monitoring** | Not enough data | Not enough data | | **Session Replay** | Not enough data | Not enough data | | **Behavioral Analysis** | Feature Not Available | Not enough data | #### Agentic AI - Digital Experience Monitoring (DEM) | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Content Management** | Feature Not Available | Not enough data | | **Alerts** | Not enough data | Not enough data | | **Budget Analysis** | Feature Not Available | Not enough data | #### Performance | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Uptime Monitoring** | Not enough data | Not enough data | | **Performance Monitoring** | Not enough data | Not enough data | | **Issue Tracking** | Not enough data | Not enough data | | **Resource Monitoring** | Not enough data | Not enough data | ### Database Monitoring | Product | Score | Reviews | |---|---|---| | **Sentry** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Functionality | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Monitoring** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | | **Logging** | Not enough data | Not enough data | | **Response Time** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | #### Agentic AI - Database Monitoring | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Cloud Infrastructure Monitoring | Product | Score | Reviews | |---|---|---| | **Sentry** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Monitoring | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Usage Monitoring** | Not enough data | Not enough data | | **Database Monitoring** | Not enough data | Not enough data | | **API Monitoring** | Not enough data | Not enough data | | **Real-Time Monitoring - Cloud Infrastructure Monitoring** | Not enough data | Not enough data | | **Security and Compliance Monitoring** | Not enough data | Not enough data | #### Administration | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Activity Monitoring** | Not enough data | Feature Not Available | | **Multi-Cloud Management** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Auto-Scaling & Resource Optimization** | Not enough data | Not enough data | #### Analysis | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Reporting** | Not enough data | Not enough data | | **Dashboards and Visualizations** | Not enough data | Not enough data | | **Spend Forecasting and Optimization** | Not enough data | Feature Not Available | #### Agentic AI - Cloud Infrastructure Monitoring | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### AI Automation - Cloud Infrastructure Monitoring | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **AI-Powered Anomaly Detection** | Not enough data | Not enough data | | **AI-Driven Insight Recommendations** | Not enough data | Not enough data | ### Bug Tracking | Product | Score | Reviews | |---|---|---| | **Sentry** | 8.5/10 | 74 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Bug Reporting | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **User Reports & Feedback** | 7.8 (40 reviews) | Not enough data | | **Tester Reports & Feedback** | 7.5 (37 reviews) | Not enough data | | **Team Reports & Comments** | 8.1 (43 reviews) | Not enough data | #### Bug Monitoring | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Analytics** | 9.2 (68 reviews) | Not enough data | | **Bug History** | 9.0 (52 reviews) | Not enough data | | **Data Retention** | 8.2 (45 reviews) | Not enough data | #### Agentic AI - Bug Tracking | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | 9.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 9.3 (5 reviews) | Not enough data | ### Mobile Crash Reporting | Product | Score | Reviews | |---|---|---| | **Sentry** | 8.2/10 | 12 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Crash Monitoring | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Constant Monitoring** | 9.2 (11 reviews) | Not enough data | | **Timely Alerts** | 8.6 (12 reviews) | Not enough data | | **User Reports and Feedback** | 7.4 (11 reviews) | Not enough data | #### Crash Data | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Report Generation** | 8.0 (11 reviews) | Not enough data | | **Crash Solutions** | 8.2 (11 reviews) | Not enough data | | **Analytics** | 8.0 (11 reviews) | Not enough data | #### Metrics | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Engagement** | Feature Not Available | Not enough data | | **Exit Tracking** | Feature Not Available | Not enough data | | **Retention** | Feature Not Available | Not enough data | | **Return** | Feature Not Available | Not enough data | | **Conversions** | Feature Not Available | Not enough data | ### Log Monitoring | Product | Score | Reviews | |---|---|---| | **Sentry** | 8.7/10 | 26 | | **ServiceNow Cloud Observability (formerly LightStep)** | 9.1/10 | 7 | #### Visibility | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Dashboards and Visualizations** | 8.7 (21 reviews) | 9.5 (7 reviews) | | **Alerts and Notifications** | 8.6 (22 reviews) | 7.9 (7 reviews) | | **Reporting** | 8.9 (19 reviews) | 9.3 (7 reviews) | #### Monitoring and Management | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Automation** | Feature Not Available | 9.8 (7 reviews) | | **Performance Baseline** | 8.6 (17 reviews) | 9.0 (7 reviews) | | **Real-Time Monitoring** | 8.4 (19 reviews) | 8.8 (7 reviews) | #### Agentic AI - Log Monitoring | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | 8.9 (6 reviews) | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Enterprise Monitoring | Product | Score | Reviews | |---|---|---| | **Sentry** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Functionality | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Diverse Systems Monitoring** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Observability** | Not enough data | Not enough data | | **AI/ML Integration** | Not enough data | Not enough data | #### Management | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Single Pane of Glass** | Not enough data | Not enough data | | **Dashboards and Visualization** | Not enough data | Not enough data | | **Performance Baselines** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | #### Agentic AI - Enterprise Monitoring | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Log Analysis | Product | Score | Reviews | |---|---|---| | **Sentry** | 9.7/10 | 8 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Data Preparation | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Data Sources** | Not enough data | Not enough data | | **Indexing** | Not enough data | Not enough data | | **Automated Tagging** | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | #### Analysis | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Track Trends** | Not enough data | Not enough data | | **Detect Anomalies** | Not enough data | Not enough data | | **Metric and Event Data** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Alerts** | 9.7 (5 reviews) | Not enough data | | **Live Tail** | Not enough data | Not enough data | #### Visualization | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Dashboards** | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | #### Agentic AI - Log Analysis | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Application Performance Monitoring (APM) | Product | Score | Reviews | |---|---|---| | **Sentry** | 8.3/10 | 45 | | **ServiceNow Cloud Observability (formerly LightStep)** | 8.4/10 | 5 | #### Monitoring | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Performance Baselines** | 8.6 (26 reviews) | 8.3 (5 reviews) | | **Performance Analysis** | 8.8 (31 reviews) | 8.7 (5 reviews) | | **Performance Monitoring** | 9.0 (35 reviews) | 8.0 (5 reviews) | | **AI/ML Assistance** | 7.1 (19 reviews) | Not enough data | | **Multi-System Monitoring** | 8.8 (24 reviews) | Not enough data | #### Response | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Dashboards and Visualization** | 8.2 (28 reviews) | Not enough data | | **Incident Alerting** | 8.3 (36 reviews) | Not enough data | | **Root Cause Analysis (RCA)** | 8.6 (29 reviews) | 8.7 (5 reviews) | #### Agentic AI - Application Performance Monitoring (APM) | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Performance | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Real User Monitoring (RUM)** | 8.9 (22 reviews) | Not enough data | | **Second by Second Metrics** | 7.9 (18 reviews) | Not enough data | #### Functionality | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Synthetic Monitoring** | Feature Not Available | Not enough data | | **Dynamic Transaction Mapping** | 7.9 (16 reviews) | Not enough data | | **Load Balancing** | Feature Not Available | Not enough data | | **Cloud Observability** | 7.2 (16 reviews) | Not enough data | ### Container Monitoring | Product | Score | Reviews | |---|---|---| | **Sentry** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Alerts management | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Multi-mode alerts** | Not enough data | Not enough data | | **Opimization alerts** | Not enough data | Not enough data | | **Incident alerts** | Not enough data | Not enough data | #### Monitoring | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Resource utilization** | Not enough data | Not enough data | | **Real-time monitoring** | Not enough data | Not enough data | | **Performance baseline** | Not enough data | Not enough data | | **API monitoring** | Not enough data | Not enough data | #### Automation | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Resolution automation** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | #### Analysis | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Search** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Visualization** | Not enough data | Not enough data | | **Track trends** | Not enough data | Not enough data | #### Issue Resolution | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Root cause identification** | Not enough data | Not enough data | | **Resolution guidance** | Not enough data | Not enough data | | **Proactive identification** | Not enough data | Not enough data | ### Observability Software | Product | Score | Reviews | |---|---|---| | **Sentry** | 9.4/10 | 7 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Telemetry Collection & Ingestion - Observability | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Multi-Telemetry Ingestion** | 8.7 (5 reviews) | Not enough data | | **OpenTelemetry Support** | Not enough data | Not enough data | #### Agentic AI - Observability Software | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Visualization & Dashboards - Observability | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Service Dependency Mapping** | Feature Not Available | Not enough data | | **Unified Dashboard** | Not enough data | Not enough data | | **Trace Visualization** | 10.0 (6 reviews) | Not enough data | #### Correlation & Root Cause Analysis - Observability | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | | **Root Cause Detection** | Not enough data | Not enough data | | **Intelligent Alerting** | Not enough data | Not enough data | #### Scalability & Ecosystem Integration - Observability | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Kubernetes Monitoring** | Not enough data | Not enough data | | **Hybrid/Multi-Cloud Support** | Not enough data | Not enough data | #### AI Features - Observability | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Predictive Insights** | Feature Not Available | Not enough data | | **AI-Generated Incident Summaries** | Not enough data | Not enough data | | **AI Anomaly Detection** | Not enough data | Not enough data | ### Mobile Analytics | Product | Score | Reviews | |---|---|---| | **Sentry** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Metrics | Feature | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Engagement** | Feature Not Available | Not enough data | | **Exit Tracking** | Feature Not Available | Not enough data | | **Retention** | Feature Not Available | Not enough data | | **Return** | Feature Not Available | Not enough data | | **Conversions** | Feature Not Available | Not enough data | --- ## Categories **Shared Categories (3):** [Observability Software](https://www.g2.com/categories/observability-software), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) **Unique to Sentry (8):** [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [Website Monitoring Software](https://www.g2.com/categories/website-monitoring), [Session Replay Software](https://www.g2.com/categories/session-replay), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Mobile Crash Reporting Software](https://www.g2.com/categories/mobile-crash-reporting), [Gaming Tools ](https://www.g2.com/categories/gaming-tools), [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Peer Code Review Software](https://www.g2.com/categories/peer-code-review) **Unique to ServiceNow Cloud Observability (formerly LightStep) (4):** [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring), [Database Monitoring Tools](https://www.g2.com/categories/database-monitoring) --- ## Reviewer Demographics ### By Company Size | Segment | Sentry | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Small-Business** | 59.0% | 15.8% | | **Mid-Market** | 29.7% | 36.8% | | **Enterprise** | 11.3% | 47.4% | ### By Industry #### Sentry - **Computer Software:** 27.0% - **Information Technology and Services:** 19.5% - **Internet:** 6.9% - **Financial Services:** 3.1% - **Education Management:** 2.5% - **Health, Wellness and Fitness:** 2.5% - **Hospital & Health Care:** 2.5% - **Human Resources:** 2.5% - **Logistics and Supply Chain:** 2.5% - **Marketing and Advertising:** 2.5% - **Other:** 28.3% #### ServiceNow Cloud Observability (formerly LightStep) - **Computer Software:** 47.4% - **Information Technology and Services:** 10.5% - **Financial Services:** 10.5% - **Computer Games:** 10.5% - **Telecommunications:** 5.3% - **Online Media:** 5.3% - **Gambling & Casinos:** 5.3% - **Entertainment:** 5.3% --- ## Alternatives ### Alternatives to Sentry - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (320 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2358 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Luciq](https://www.g2.com/products/luciq/reviews) — 4.3/5 stars (238 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews) - [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews) ### Alternatives to ServiceNow Cloud Observability (formerly LightStep) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (399 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (836 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2358 reviews) --- ## Top Discussions ### Sentry - Title: [Does Sentry support distributed tracing?](https://www.g2.com/discussions/does-sentry-support-distributed-tracing) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes, and the OpenTelemetry question is probably the more useful one to answer first: No, you don't need to re-instrument. Sentry supports OTLP, so you can..." - Title: [Is Sentry good for observability?](https://www.g2.com/discussions/is-sentry-good-for-observability) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Sentry covers errors, performance, traces, logs, metrics, session replay, and profiling. But what sets it apart is the debugging-first approach. Instead of..." - Title: [What is your primary use case for Sentry in application monitoring, and how has it impacted your development process?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-sentry-in-application-monitoring-and-how-has-it-impacted-your-development-process) — 1 comment > **Top comment:** "You can intergrate senty with your application to get the errors on your email or simply getting notified when your system fails or give you any kind of..." ### ServiceNow Cloud Observability (formerly LightStep) No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sentry-vs-servicenow-cloud-observability-formerly-lightstep)