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# Sentry vs ServiceNow Cloud Observability (formerly LightStep) Comparison - What are their main differences?

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SentryServiceNow Cloud...[+ Add Product](#)

Reviews

**Sentry** [

4.5/5(226)

](https://www.g2.com/products/sentry/reviews#reviews)

**ServiceNow Cloud Observability (formerly LightStep)**[

4.6/5(20)

](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews#reviews)

Pricing

**Sentry**
Free Trial

**Free** · Developer

**ServiceNow Cloud Observability (formerly LightStep)**
Free Trial

**Free** Get started quickly · Community

**Pricing Insights**
from reviews

Time to Implement

**Sentry**
1 month

Based on 19 responses

**ServiceNow Cloud Observability (formerly LightStep)**
Not enough reviews yet

Return on Investment

**Sentry**
3 months

Based on 14 responses

**ServiceNow Cloud Observability (formerly LightStep)**
Not enough reviews yet

Perceived Cost

**Sentry**
$$$$$

**ServiceNow Cloud Observability (formerly LightStep)**
Not enough reviews yet

Average Discount

**Sentry**
20%

**ServiceNow Cloud Observability (formerly LightStep)**
Not enough reviews yet

Pros & Cons

**Sentry**
[
Ease of Use (21)
](https://www.g2.com/products/sentry/reviews?filters%5Bsentiment_snippet%5D=1470346&qs=pros-and-cons#reviews)[
Error Tracking (21)
](https://www.g2.com/products/sentry/reviews?filters%5Bsentiment_snippet%5D=1469519&qs=pros-and-cons#reviews)[
Pricing Issues (7)
](https://www.g2.com/products/sentry/reviews?filters%5Bsentiment_snippet%5D=1470352&qs=pros-and-cons#reviews)[
Error Handling (6)
](https://www.g2.com/products/sentry/reviews?filters%5Bsentiment_snippet%5D=1470259&qs=pros-and-cons#reviews)

**ServiceNow Cloud Observability (formerly LightStep)**
Not enough data

Integrations

**Sentry**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/amazon-elastic-container-service-amazon-ecs.jpg "Product Avatar Image")

Amazon Elastic Container...

](https://www.g2.com/products/amazon-elastic-container-service-amazon-ecs/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4c82924bf37fb0c0c2cf8d7f5cc68986/angular-dev-angular.jpg "Product Avatar Image")

Angular

](https://www.g2.com/products/angular-dev-angular/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image")

AWS Lambda

](https://www.g2.com/products/aws-lambda/reviews)[
View all
](https://www.g2.com/products/sentry/integrations)

**ServiceNow Cloud Observability (formerly LightStep)**
Not enough data

Screenshots

**Sentry**
 ![Sentry screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/64342/frontend-perf.png)

**ServiceNow Cloud Observability (formerly LightStep)**
 ![ServiceNow Cloud Observability (formerly LightStep) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/142499/illustration-product-simplify.png)

Ratings

Meets Requirements

**Sentry**

9.1

9.1163

**ServiceNow Cloud Observability (formerly LightStep)**

9.0

9.014

Ease of Use

**Sentry**

8.7

8.7168

**ServiceNow Cloud Observability (formerly LightStep)**

9.2

9.214

Ease of Setup

**Sentry**

8.8

8.8116

**ServiceNow Cloud Observability (formerly LightStep)**
Not enough data

Ease of Admin

**Sentry**

8.8

8.850

**ServiceNow Cloud Observability (formerly LightStep)**
Not enough data

Quality of Support

**Sentry**

8.8

8.8125

**ServiceNow Cloud Observability (formerly LightStep)**

9.6

9.614

Has the product been a good partner in doing business?

**Sentry**

9.1

9.143

**ServiceNow Cloud Observability (formerly LightStep)**
Not enough data

Product Direction (% positive)

**Sentry**

9.3

9.3159

**ServiceNow Cloud Observability (formerly LightStep)**

7.9

7.911

Features

Log Monitoring[Hide 13 FeaturesShow 13 Features](javascript:void(0);)

8.8

41

9.0

7

Visibility

Dashboards and Visualizations

8.2

29

9.5(won by 1.3)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Alerts and Notifications

8.5(won by 0.6)

32

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

7

Reporting

8.9

22

9.3(won by 0.4)

7

Monitoring and Management

Performance Baseline

8.7

18

9.0(won by 0.3)

7

Real-Time Monitoring

8.9(won by 0.1)

28

8.8

7

Automation

Feature Not Available

9.8(won by default)

7

Agentic AI - Log Monitoring

Autonomous Task Execution

8.3(won by default)

5

Not enough data

Multi-step Planning

9.0(won by default)

5

Not enough data

Cross-system Integration

9.1(won by default)

9

Not enough data

Adaptive Learning

9.3(won by default)

5

Not enough data

Natural Language Interaction

8.9(won by default)

6

Not enough data

Decision Making

9.3(won by default)

5

Not enough data

Proactive Assistance

Not enough data

Not enough data

Application Performance Monitoring (APM)[Hide 54 FeaturesShow 54 Features](javascript:void(0);)

8.5

53

8.4

5

Monitoring

Performance Baselines

8.5(won by 0.2)

27

8.3

5

Performance Analysis

9.0(won by 0.3)

36

8.7

5

Transaction Monitoring

9.2(won by 1.2)

41

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

5

AI/ML Assistance

7.0(won by default)

22

Not enough data

Multi-System Monitoring

8.8(won by default)

26

Not enough data

Generative AI

Not enough data

Not enough data

Container Monitoring

Not enough data

Not enough data

Response

Root Cause Analysis (RCA)

8.9(won by 0.2)

34

8.7

5

Dashboards and Visualization

8.3(won by default)

32

Not enough data

Incident Alerting

8.2(won by default)

41

Not enough data

Trend Analysis

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Agentic AI - Application Performance Monitoring (APM)

Autonomous Task Execution

9.0(won by default)

5

Not enough data

Cross-system Integration

9.3(won by default)

7

Not enough data

Adaptive Learning

9.0(won by default)

5

Not enough data

Proactive Assistance

9.0(won by default)

5

Not enough data

Decision Making

9.0(won by default)

5

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Performance

Real User Monitoring (RUM)

8.9(won by default)

25

Not enough data

Performance Metrics

7.8(won by default)

19

Not enough data

Functionality

Dynamic Transaction Mapping

8.2(won by default)

18

Not enough data

Cloud Observability

7.4(won by default)

18

Not enough data

Database Monitoring

Feature Not Available

Not enough data

Load Balancing

Feature Not Available

Not enough data

Server Monitoring

Not enough data

Not enough data

Additional Functionality

Real-Time Data

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Bottleneck Identification

Not enough data

Not enough data

API

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Resource Management

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Baseline Manager

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Session Replay[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

8.3

11

Not enough data

User Behavior

Click Tracking

8.8(won by default)

7

Not enough data

Mouse Movement 

7.5(won by default)

6

Not enough data

Frustration Tracking

8.1(won by default)

6

Not enough data

A/B Testing 

Error and Bug Tracking

9.2(won by default)

10

Not enough data

Data Analysis

8.1(won by default)

7

Not enough data

Notes

7.0(won by default)

5

Not enough data

Split URL Testing

Feature Not Available

Not enough data

Visitor Information

User Identification

9.0(won by default)

7

Not enough data

Search Box

8.3(won by default)

6

Not enough data

Agentic AI - Session Replay

Cross-system Integration

Not enough data

Not enough data

Website Monitoring[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

8.8

14

Not enough data

Functionality

Alerting

9.0(won by default)

12

Not enough data

Multi-Site Monitoring

8.5(won by default)

9

Not enough data

Reporting

9.1(won by default)

13

Not enough data

Multi-Channel Alerting

8.5(won by default)

10

Not enough data

Baseline

Feature Not Available

Not enough data

Location Insights

Feature Not Available

Not enough data

Server Monitoring

Not enough data

Not enough data

FTP Monitoring

Not enough data

Not enough data

Mail Server Monitoring

Not enough data

Not enough data

Transaction Monitoring

Not enough data

Not enough data

Multi-Location Monitoring

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

SSL Monitoring

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Agentic AI - Website Monitoring

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

AI Copilot

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Availability Testing

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Configurable Alerts

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

API

Not enough data

Not enough data

For Websites

Not enough data

Not enough data

Scheduled Testing

Not enough data

Not enough data

Bug Tracking[Hide 59 FeaturesShow 59 Features](javascript:void(0);)

8.7

94

Not enough data

Bug Reporting

User Reports & Feedback

8.0(won by default)

45

Not enough data

Tester Reports & Feedback

7.5(won by default)

39

Not enough data

Team Reports & Comments

8.3(won by default)

47

Not enough data

Bug Monitoring

Analytics

9.3(won by default)

87

Not enough data

Bug History

9.1(won by default)

57

Not enough data

Data Retention

8.1(won by default)

47

Not enough data

Agentic AI - Bug Tracking

Adaptive Learning

9.4(won by default)

6

Not enough data

Natural Language Interaction

9.3(won by default)

7

Not enough data

Proactive Assistance

9.4(won by default)

8

Not enough data

Assignment Management

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Project Time Tracking

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Agile Methodologies

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Backlog Management

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Project Planning

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Code Repository Integration

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Multiple Projects

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Task Planning

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Bug/Issue Capture

Not enough data

Not enough data

Bug Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Mobile Crash Reporting[Hide 20 FeaturesShow 20 Features](javascript:void(0);)

8.4

17

Not enough data

Crash Monitoring

Constant Monitoring

9.4(won by default)

14

Not enough data

Timely Alerts

8.6(won by default)

16

Not enough data

User Reports and Feedback

7.4(won by default)

11

Not enough data

Crash Data

Report Generation

8.3(won by default)

13

Not enough data

Crash Solutions

8.3(won by default)

12

Not enough data

Analytics

8.3(won by default)

13

Not enough data

Metrics

Engagement

Feature Not Available

Not enough data

Exit Tracking

Feature Not Available

Not enough data

Retention

Feature Not Available

Not enough data

Return

Feature Not Available

Not enough data

Conversions

Feature Not Available

Not enough data

Engagement Tracking

Not enough data

Not enough data

Uninstall Tracking

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Revenue Tracking

Not enough data

Not enough data

Log Analysis[Hide 80 FeaturesShow 80 Features](javascript:void(0);)

9.4

18

Not enough data

Data Preparation

Data Sources

9.0(won by default)

5

Not enough data

Indexing

Not enough data

Not enough data

Automated Tagging

Not enough data

Not enough data

Data Blending

Not enough data

Not enough data

Analysis

Search

9.3(won by default)

5

Not enough data

Alerts

8.7(won by default)

9

Not enough data

Track Trends

Not enough data

Not enough data

Detect Anomalies

Not enough data

Not enough data

Metric and Event Data

Not enough data

Not enough data

Live Tail

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visualization

Dashboards

10.0(won by default)

6

Not enough data

Data Discovery

10.0(won by default)

5

Not enough data

Activity Dashboard

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customizable Dashboard

Not enough data

Not enough data

Agentic AI - Log Analysis

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Continuous Monitoring

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Anomaly Detection

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Correlation Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Classification

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Pattern Detection and Recognition

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Event Tracking

Not enough data

Not enough data

Log Collection

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Log Analysis

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Remediation Management

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Log Rotation

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Server Logs

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

PCI Compliance

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Log Parsing

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

API

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Observability Software[Hide 49 FeaturesShow 49 Features](javascript:void(0);)

8.5

12

Not enough data

Telemetry Collection & Ingestion - Observability

Multi-Telemetry Ingestion

9.2(won by default)

8

Not enough data

OpenTelemetry Support

8.7(won by default)

5

Not enough data

Agentic AI - Observability Software

Autonomous Task Execution

6.4(won by default)

6

Not enough data

Multi-step Planning

8.1(won by default)

7

Not enough data

Cross-system Integration

9.8(won by default)

7

Not enough data

Adaptive Learning

8.3(won by default)

6

Not enough data

Natural Language Interaction

7.5(won by default)

6

Not enough data

Proactive Assistance

7.1(won by default)

7

Not enough data

Decision Making

8.3(won by default)

7

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Visualization & Dashboards - Observability

Unified Dashboard

8.9(won by default)

6

Not enough data

Trace Visualization

10.0(won by default)

9

Not enough data

Service Dependency Mapping

Feature Not Available

Not enough data

Activity Dashboard

Not enough data

Not enough data

Correlation & Root Cause Analysis - Observability

Cross-Telemetry Correlation

9.7(won by default)

6

Not enough data

Root Cause Detection

9.2(won by default)

6

Not enough data

Intelligent Alerting

8.3(won by default)

7

Not enough data

Scalability & Ecosystem Integration - Observability

Kubernetes Monitoring

8.8(won by default)

7

Not enough data

Hybrid/Multi-Cloud Support

8.7(won by default)

5

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

Container Monitoring

Not enough data

Not enough data

Activity Monitoring

Not enough data

Not enough data

AI Features - Observability

Generative AI

7.8(won by default)

6

Not enough data

AI Anomaly Detection

8.7(won by default)

5

Not enough data

Predictive Insights

Feature Not Available

Not enough data

Additional Functionality

Vulnerability Management

Not enough data

Not enough data

Load Balancing

Not enough data

Not enough data

Asset Discovery

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Threat Response

Not enough data

Not enough data

Threat Intelligence

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Log Management

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Root Cause Analysis

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Show 6 feature categories with incomplete data

Digital Experience Monitoring (DEM)[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

Not enough data

Experience

Real-Time Monitoring

Not enough data

Not enough data

Session Replay

Not enough data

Not enough data

Behavioral Analysis

Feature Not Available

Not enough data

Agentic AI - Digital Experience Monitoring (DEM)

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Management

Content Management

Feature Not Available

Not enough data

Alerts

Not enough data

Not enough data

Budget Analysis

Feature Not Available

Not enough data

Performance

Uptime Monitoring

Not enough data

Not enough data

Performance Monitoring

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Resource Monitoring

Not enough data

Not enough data

Database Monitoring[Hide 63 FeaturesShow 63 Features](javascript:void(0);)

Not enough data

Not enough data

Functionality

Monitoring

Not enough data

Not enough data

Alerting

Not enough data

Not enough data

Logging

Not enough data

Not enough data

Response Time

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Performance Monitoring

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Transaction Monitoring

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Agentic AI - Database Monitoring

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Capacity Planning

Not enough data

Not enough data

Additional Functionality

Resource Management

Not enough data

Not enough data

Anomaly Detection

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Dependency Tracking

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Application-Level Analysis

Not enough data

Not enough data

Multitenancy

Not enough data

Not enough data

Query Analysis

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Historical Trend Analysis

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Automated Discovery

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Resource Optimization

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Cloud Infrastructure Monitoring[Hide 20 FeaturesShow 20 Features](javascript:void(0);)

Not enough data

Not enough data

Monitoring

Usage Monitoring

Not enough data

Not enough data

Database Monitoring

Not enough data

Not enough data

API Monitoring

Not enough data

Not enough data

Real-Time Monitoring - Cloud Infrastructure Monitoring

Not enough data

Not enough data

Security and Compliance Monitoring

Not enough data

Not enough data

Administration

Activity Monitoring

Not enough data

Feature Not Available

Multi-Cloud Management

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Auto-Scaling & Resource Optimization

Not enough data

Not enough data

Analysis

Reporting

Not enough data

Not enough data

Dashboards and Visualizations

Not enough data

Not enough data

Spend Forecasting and Optimization

Not enough data

Feature Not Available

Agentic AI - Cloud Infrastructure Monitoring

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI Automation - Cloud Infrastructure Monitoring

AI-Powered Anomaly Detection

Not enough data

Not enough data

AI-Driven Insight Recommendations

Not enough data

Not enough data

Enterprise Monitoring[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

Not enough data

Functionality

Diverse Systems Monitoring

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Observability

Not enough data

Not enough data

AI/ML Integration

Not enough data

Not enough data

Management

Single Pane of Glass

Not enough data

Not enough data

Dashboards and Visualization

Not enough data

Not enough data

Performance Baselines

Not enough data

Not enough data

Alerting

Not enough data

Not enough data

Agentic AI - Enterprise Monitoring

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Container Monitoring[Hide 16 FeaturesShow 16 Features](javascript:void(0);)

Not enough data

Not enough data

Alerts management

Multi-mode alerts

Not enough data

Not enough data

Opimization alerts

Not enough data

Not enough data

Incident alerts

Not enough data

Not enough data

Monitoring

Resource utilization

Not enough data

Not enough data

Real-time monitoring

Not enough data

Not enough data

Performance baseline

Not enough data

Not enough data

API monitoring

Not enough data

Not enough data

Automation

Resolution automation

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Analysis

Search

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Visualization

Not enough data

Not enough data

Track trends

Not enough data

Not enough data

Issue Resolution

Root cause identification

Not enough data

Not enough data

Resolution guidance

Not enough data

Not enough data

Proactive identification

Not enough data

Not enough data

Mobile Analytics[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

Not enough data

Metrics

Engagement

Feature Not Available

Not enough data

Exit Tracking

Feature Not Available

Not enough data

Retention

Feature Not Available

Not enough data

Return

Feature Not Available

Not enough data

Conversions

Feature Not Available

Not enough data

Engagement Tracking

Not enough data

Not enough data

Uninstall Tracking

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Revenue Tracking

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Sentry](https://images.g2crowd.com/uploads/product/hd_favicon/fab92494b579811459a254bd29557d0e/sentry.svg "Sentry")](https://www.g2.com/products/sentry/reviews)

Sentry

Small-Business(50 or fewer emp.)

60.4%

Mid-Market(51-1000 emp.)

29.3%

Enterprise(\> 1000 emp.)

10.4%

[![ServiceNow Cloud Observability (formerly LightStep)](https://images.g2crowd.com/uploads/product/hd_favicon/95486856edbb6b18407d2e039f0aab65/servicenow-cloud-observability-formerly-lightstep.svg "ServiceNow Cloud Observability (formerly LightStep)")](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews)

ServiceNow Cloud Observability (formerly LightStep)

Small-Business(50 or fewer emp.)

15.8%

Mid-Market(51-1000 emp.)

36.8%

Enterprise(\> 1000 emp.)

47.4%

Small-Business

(50 or fewer emp.)

60.4%

15.8%

Mid-Market

(51-1000 emp.)

29.3%

36.8%

Enterprise

(\> 1000 emp.)

10.4%

47.4%

Reviewers' Industry

[![Sentry](https://images.g2crowd.com/uploads/product/hd_favicon/fab92494b579811459a254bd29557d0e/sentry.svg "Sentry")](https://www.g2.com/products/sentry/reviews)
Sentry

Computer Software

27.2%

Information Technology and Services

21.7%

Internet

6.0%

Financial Services

3.8%

Education Management

2.7%

Other

38.6%

[![ServiceNow Cloud Observability (formerly LightStep)](https://images.g2crowd.com/uploads/product/hd_favicon/95486856edbb6b18407d2e039f0aab65/servicenow-cloud-observability-formerly-lightstep.svg "ServiceNow Cloud Observability (formerly LightStep)")](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews)
ServiceNow Cloud Observability (formerly LightStep)

Computer Software

47.4%

Information Technology and Services

10.5%

Financial Services

10.5%

Computer Games

10.5%

Telecommunications

5.3%

Other

15.8%

FAQs

## Sentry vs ServiceNow Cloud... FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Sentry vs ServiceNow Cloud...?

Sentry and ServiceNow Cloud Observability differ most clearly in reviewer-cited strengths, with Sentry excelling in error tracking and debugging, while ServiceNow Cloud Observability is noted for automation and database monitoring.

| [Sentry](https://www.g2.com/products/sentry/reviews) | [ServiceNow Cloud Observability](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews) |
| --- | --- |
| 4.5/5 (224 reviews) | 4.6/5 (20 reviews) |
| — | — |
| 8.8 | — |
| 8.8 | 9.6 |
| Error Tracking (21 all-time mentions) | Automation, Database Monitoring, Load Balancing |

### How do the pricing models of Sentry and ServiceNow Cloud... compare?

Reviewers consider Sentry and ServiceNow Cloud Observability to be at parity on value, as both lack a distinct Price/Cost satisfaction score.

- **Sentry:** In recent reviews, many cite Sentry's pricing as fair for the value delivered, though some note costs can rise quickly with higher event volumes.
- **ServiceNow Cloud Observability:** Reviewers highlight the ability to control data sent for monitoring, which can help manage costs, but do not cite specific value concerns or advantages.

### What are the best alternatives to Sentry and ServiceNow Cloud...?

The top 3 alternatives to Sentry and ServiceNow Cloud Observability are Datadog, Dynatrace, and Better Stack.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Sentry](https://www.g2.com/products/sentry/reviews) | 4.5/5 (224 reviews) | — | Pricing can increase rapidly with event volume | Error Tracking (21 all-time mentions) |
| [ServiceNow Cloud Observability](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews) | 4.6/5 (20 reviews) | — | — | Automation, Database Monitoring, Load Balancing |
| [Datadog](https://www.g2.com/products/datadog/reviews) | 4.4/5 (726 reviews) | Mid-Market | — | Comprehensive monitoring and integrations |
| [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | 4.5/5 (1366 reviews) | Enterprise | — | Advanced AI-driven observability |
| [Better Stack](https://www.g2.com/products/better-stack/reviews) | 4.8/5 (339 reviews) | Small-Business | — | High ease of use and rapid incident response |

### Which Bug Tracking features should I prioritize when comparing Sentry and ServiceNow Cloud...?

Buyers comparing Sentry and ServiceNow Cloud Observability should prioritize error tracking, automation, database monitoring, alerting, and integrations.

- **Error Tracking:** Sentry is cited in 21 all-time reviews for error tracking, while ServiceNow Cloud Observability is not specifically cited for this feature.
- **Automation:** ServiceNow Cloud Observability offers automation, which is not listed for Sentry.
- **Database Monitoring:** ServiceNow Cloud Observability provides database monitoring, not cited for Sentry.
- **Alerting:** Sentry has 4 all-time mentions of ineffective alerting, while ServiceNow Cloud Observability is noted for incident response and alert integrations.
- **Integrations:** Sentry is cited for integrations with Slack (37 all-time mentions), GitHub (20), and Jira (14); ServiceNow Cloud Observability is noted for integrations with cloud platforms and monitoring tools in recent reviews.

### What are the pros and cons of Sentry vs ServiceNow Cloud...?

Sentry's headline strength is error tracking and debugging, while ServiceNow Cloud Observability stands out for automation and database monitoring.

- **Sentry strengths:** Error Tracking (21 all-time mentions), Debugging (13), Monitoring (13), Features (11), Insights (11), Issue Detection (8), Bug Detection (7), Reporting (7), Tracing (6), Tracking (5), Analytics (4), Screen Recording (4), Session Replay (4), Data Accuracy (3), Implementation Ease (3).
- **Sentry trade-offs:** Delays (4 all-time mentions), Ineffective Alerting System (4), Application Crashes (3), Integration Difficulty (3), Log Management (3), UI complexity and alert noise in recent reviews.
- **ServiceNow Cloud Observability strengths:** Automation, Database Monitoring, Load Balancing, easy integration with cloud platforms, and strong incident response capabilities cited in recent reviews.
- **ServiceNow Cloud Observability trade-offs:** Some reviewers note UI/UX complexity and documentation gaps for API and setup, as well as occasional non-reliable performance logs.

### Is Sentry or ServiceNow Cloud... better for small businesses?

Sentry is the better fit for small businesses, as it is frequently cited for ease of setup and value in smaller teams.

- **Sentry:** No explicit small-business segment share, but recent reviews highlight straightforward onboarding, affordable pricing for small projects, and rapid time-to-value for small teams.
- **ServiceNow Cloud Observability:** No explicit small-business segment share or recent small-business sentiment.

### Which Bug Tracking platform has better integrations?

Sentry is favored by reviewers for integrations, with extensive mentions of Slack, GitHub, and Jira connectivity.

- **Sentry:** 37 all-time G2 reviews mention its Slack integration, 20 mention GitHub, and 14 mention Jira.
- **ServiceNow Cloud Observability:** Recent reviews cite integrations with cloud platforms and monitoring tools, but no specific third-party tool is mentioned with a publishable count.

### How do Sentry and ServiceNow Cloud... compare on customer support?

ServiceNow Cloud Observability scores higher on Quality of Support, with a 9.6 versus Sentry's 8.8, a difference above the materiality threshold.

- **Sentry:** Reviewers consistently rate support as responsive and helpful, with a 8.8 Quality of Support score.
- **ServiceNow Cloud Observability:** Reviewers highlight strong support experiences, including helpful onboarding, training, and documentation, reflected in its 9.6 Quality of Support score.

### Which is easier to implement, Sentry or ServiceNow Cloud...?

Sentry and ServiceNow Cloud Observability both receive positive feedback on implementation, but Sentry has a published Ease of Setup score of 8.8, while ServiceNow Cloud Observability does not have a published score.

- **Sentry:** Reviewers frequently cite straightforward onboarding, clear documentation, and rapid setup, with an Ease of Setup score of 8.8.
- **ServiceNow Cloud Observability:** Reviewers describe easy integration with applications and cloud platforms, but also note some documentation gaps and UI/UX complexity.

### Which product has better Alerts?

Sentry is more frequently cited for Alerts, but reviewers note both strengths and trade-offs in alerting effectiveness.

- **Sentry:** 4 all-time mentions of ineffective alerting system, with reviewers highlighting both customizable alerts and alert noise as recurring themes.
- **ServiceNow Cloud Observability:** Reviewers describe strong incident response and alert integrations, but do not cite specific alerting strengths or weaknesses with a publishable count.

Alternatives

**Sentry Alternatives**

 ![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace")

[
Dynatrace
](/products/dynatrace/reviews)

 ![Datadog](https://images.g2crowd.com/uploads/product/hd_favicon/1498834114/datadog.svg "Datadog")

[
Datadog
](/products/datadog/reviews)

 ![Better Stack](https://images.g2crowd.com/uploads/product/hd_favicon/7f9686ffb53943dec7d85971f2a1c373/better-stack.svg "Better Stack")

[
Better Stack
](/products/better-stack/reviews)

 ![New Relic](https://images.g2crowd.com/uploads/product/hd_favicon/3aae34adbff79c515ebdb0c655632236/new-relic.svg "New Relic")

[
New Relic
](/products/new-relic/reviews)

**ServiceNow Cloud Observability (formerly LightStep) Alternatives**

 ![Datadog](https://images.g2crowd.com/uploads/product/hd_favicon/1498834114/datadog.svg "Datadog")

[
Datadog
](/products/datadog/reviews)

 ![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace")

[
Dynatrace
](/products/dynatrace/reviews)

 ![IBM Instana](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_24bb2b0b5af8e7d875ea09d767bcb097/ibm-instana.jpg "IBM Instana")

[
IBM Instana
](/products/ibm-instana/reviews)

 ![Splunk AppDynamics](https://images.g2crowd.com/uploads/product/hd_favicon/d1c3d4fa722ee737d472fb64763965fb/splunk-appdynamics.svg "Splunk AppDynamics")

[
Splunk AppDynamics
](/products/splunk-appdynamics/reviews)