Compare Datadog and ServiceNow Cloud Observability (formerly LightStep) 
At a Glance
Market Segments
Mid-Market (47.1% of reviews)
Enterprise (47.4% of reviews)
Entry-Level Pricing
$0 Per host, per month
Free Get started quickly
Datadog
Star Rating
(698)4.4 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 Per host, per month
Free Trial is available
Browse all 3 pricing plansServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Datadog excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ServiceNow Cloud Observability. Users appreciate its ability to consolidate infrastructure, applications, logs, and security signals, making it easier to understand complex environments.
- Users say that Datadog's user interface is highly intuitive, which facilitates quick insights from data. One reviewer highlighted how easy it is to set up Datadog agents, allowing teams to get started with minimal hassle, while ServiceNow Cloud Observability, despite its strengths, has fewer recent reviews, indicating less current user feedback.
- According to verified reviews, ServiceNow Cloud Observability shines in its log tracing capabilities, with users praising its easy integration with applications. This feature helps developers troubleshoot issues effectively, although it lacks the extensive user base and feedback that Datadog enjoys.
- Reviewers mention that Datadog's comprehensive integration options make it simple to get data into the platform quickly, which is a significant advantage for teams looking to streamline their monitoring processes. In contrast, while ServiceNow Cloud Observability offers similar integration capabilities, it has not garnered as much recent user engagement.
- Users highlight that Datadog's performance monitoring features are robust, with high ratings for real-time monitoring and performance analysis. This allows teams to act swiftly on insights, whereas ServiceNow Cloud Observability, while effective, does not match the same level of user satisfaction in these areas.
- G2 reviewers note that the quality of support for Datadog is commendable, with many users reporting responsive assistance. In comparison, ServiceNow Cloud Observability has received high marks for support as well, but the overall volume of feedback suggests that Datadog's support experience is more widely recognized.
Pricing
Entry-Level Pricing
Datadog
Free
$0
Per host, per month
Core collection and visualization features
- Discussion Group Supported
- 1-Day Metric Retention
- Up to 5 Hosts
ServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Free Trial
Datadog
Free Trial is available
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Ratings
Meets Requirements
8.8
519
9.0
14
Ease of Use
8.2
620
9.2
14
Ease of Setup
8.3
386
Not enough data
Ease of Admin
8.3
233
Not enough data
Quality of Support
8.3
461
9.6
14
Has the product been a good partner in doing business?
8.5
219
Not enough data
Product Direction (% positive)
9.0
503
7.9
11
Features by Category
Operations
7.8
6
Not enough data
8.1
6
Not enough data
7.1
8
Not enough data
8.0
5
Not enough data
Cost Optimization
7.7
8
Not enough data
7.5
6
Not enough data
7.7
5
Not enough data
Administration
8.3
6
Not enough data
8.1
7
Not enough data
7.3
5
Not enough data
Agentic AI - Cloud Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
56
Not enough data
9.4
72
Not enough data
9.1
64
Not enough data
8.8
58
Not enough data
8.9
58
Not enough data
9.0
51
Not enough data
Agentic AI - Website Monitoring
7.3
5
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
105
Not enough data
9.1
106
Not enough data
9.3
90
Not enough data
8.9
105
Not enough data
8.8
89
Not enough data
8.9
94
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Functionality
9.2
53
Not enough data
9.3
58
Not enough data
8.2
44
Not enough data
8.5
46
Not enough data
Monitoring - Network Monitoring
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Management
8.7
50
Not enough data
9.0
51
Not enough data
8.8
48
Not enough data
Analytics - Network Monitoring
9.0
5
Not enough data
9.0
5
Not enough data
Security - Network Monitoring
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Network Performance - Network Monitoring
9.0
5
Not enough data
9.0
5
Not enough data
AI Automation - Network Monitoring
8.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
121
Not enough data
8.6
117
Not enough data
8.8
111
Not enough data
8.8
130
Not enough data
8.3
8
Not enough data
Administration
8.5
115
Feature Not Available
8.5
97
Not enough data
8.3
94
Not enough data
8.5
8
Not enough data
Analysis
8.5
113
Not enough data
8.9
122
Not enough data
Feature Not Available
Feature Not Available
Agentic AI - Cloud Infrastructure Monitoring
7.9
8
Not enough data
8.8
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.9
7
Not enough data
AI Automation - Cloud Infrastructure Monitoring
8.1
8
Not enough data
7.5
8
Not enough data
Automation
Feature Not Available
Not enough data
8.1
7
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
Functionality
8.7
10
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
9.2
10
Not enough data
Incident Management
8.6
12
Not enough data
9.2
12
Not enough data
9.0
12
Not enough data
Functionality
9.1
16
Not enough data
8.5
17
Not enough data
9.4
21
Not enough data
Issue Resolution
9.0
19
Not enough data
9.1
16
Not enough data
Feature Not Available
Not enough data
Management
8.7
19
Not enough data
9.6
20
Not enough data
9.0
20
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.9
95
9.5
7
8.9
92
7.9
7
8.8
83
9.3
7
Monitoring and Management
8.2
84
9.8
7
8.7
86
9.0
7
9.0
92
8.8
7
Agentic AI - Log Monitoring
7.6
9
Not enough data
7.2
9
Not enough data
8.1
9
Not enough data
7.2
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.6
9
Not enough data
Visibility
8.9
78
Not enough data
8.7
73
Not enough data
8.3
71
Not enough data
Monitoring and Management
8.4
71
Not enough data
7.6
66
Not enough data
8.4
68
Not enough data
9.0
72
Not enough data
8.8
67
Not enough data
8.3
72
Not enough data
Cloud environment support
8.1
62
Not enough data
8.0
59
Not enough data
Agentic AI - Server Monitoring
7.5
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
7.2
6
Not enough data
8.1
6
Not enough data
Functionality
8.7
49
Not enough data
8.8
50
Not enough data
9.1
58
Not enough data
7.9
42
Not enough data
Management
8.6
50
Not enough data
8.6
52
Not enough data
8.2
44
Not enough data
9.0
54
Not enough data
Agentic AI - Enterprise Monitoring
7.8
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.1
9
Not enough data
7.5
10
Not enough data
8.1
9
Not enough data
8.1
9
Not enough data
Data Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Device Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Provisioning
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Preparation
8.6
66
|
Verified
Not enough data
8.5
64
|
Verified
Not enough data
8.0
62
|
Verified
Not enough data
7.9
63
|
Verified
Not enough data
Analysis
8.6
61
|
Verified
Not enough data
8.4
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.5
71
|
Verified
Not enough data
8.6
62
|
Verified
Not enough data
8.8
60
|
Verified
Not enough data
Visualization
8.9
75
|
Verified
Not enough data
8.7
63
|
Verified
Not enough data
Agentic AI - Log Analysis
7.8
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
Monitoring
8.6
113
8.3
5
8.9
106
8.7
5
8.9
118
8.0
5
7.3
99
Not enough data
8.4
105
Not enough data
Response
8.9
123
Not enough data
8.8
110
Not enough data
8.0
107
8.7
5
Agentic AI - Application Performance Monitoring (APM)
7.4
13
Not enough data
8.1
13
Not enough data
7.9
13
Not enough data
8.1
13
Not enough data
7.8
13
Not enough data
Performance
8.5
118
Not enough data
8.3
103
Not enough data
Functionality
8.5
106
Not enough data
8.1
96
Not enough data
Feature Not Available
Not enough data
8.5
112
Not enough data
Alerts management
8.7
43
Not enough data
8.0
45
Not enough data
8.6
47
Not enough data
Monitoring
8.6
39
Not enough data
9.1
41
Not enough data
8.7
43
Not enough data
9.0
38
Not enough data
Automation
8.2
38
Not enough data
8.4
36
Not enough data
Analysis
8.2
41
Not enough data
8.3
44
Not enough data
9.1
43
Not enough data
8.5
42
Not enough data
Issue Resolution
8.3
37
Not enough data
7.6
39
Not enough data
8.4
35
Not enough data
Generative AI
7.5
17
Not enough data
Agentic AI - IT Alerting
7.4
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
Data Management - Observability Pipeline
7.8
6
Not enough data
8.0
9
Not enough data
7.4
7
Not enough data
7.5
6
Not enough data
7.0
9
Not enough data
Performance - Observability Pipeline
6.7
8
Not enough data
8.1
9
Not enough data
7.0
9
Not enough data
AI - Observability Pipeline
6.4
7
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Compliance - Observability Pipeline
6.9
6
Not enough data
6.1
6
Not enough data
Agentic AI - Observability Pipeline
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
8.3
10
Not enough data
8.8
8
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
8.7
9
Not enough data
9.0
10
Not enough data
8.8
8
Not enough data
Correlation & Root Cause Analysis - Observability
9.2
10
Not enough data
8.3
9
Not enough data
8.7
10
Not enough data
Scalability & Ecosystem Integration - Observability
9.3
9
Not enough data
8.5
8
Not enough data
AI Features - Observability
7.9
8
Not enough data
8.8
8
Not enough data
8.3
8
Not enough data
Response
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
48
Not enough data
Records
9.2
57
Not enough data
9.0
55
Not enough data
8.5
61
Not enough data
Management
9.3
60
Not enough data
8.4
53
Not enough data
Feature Not Available
Not enough data
Generative AI
7.1
13
Not enough data
7.9
13
Not enough data
Security Information and Event Management (SIEM)Hide 14 FeaturesShow 14 Features
8.8
15
Not enough data
Network Management
8.9
12
Not enough data
8.3
11
Not enough data
9.5
13
Not enough data
Incident Management
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
Security Intelligence
7.9
12
Not enough data
8.0
10
Not enough data
8.8
11
Not enough data
8.6
13
Not enough data
Agentic AI - Security Information and Event Management (SIEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Datadog and ServiceNow Cloud Observability (formerly LightStep) are categorized as Observability Software, Enterprise Monitoring, Log Monitoring, Database Monitoring, Cloud Infrastructure Monitoring, Container Monitoring, and Application Performance Monitoring (APM)
Unique Categories
Datadog is categorized as Observability Pipeline, Server Monitoring, AIOps Platforms, Network Traffic Analysis (NTA), IoT Device Management Platforms, IoT Analytics Platforms, Website Monitoring, IT Alerting, Log Analysis, Incident Response, Security Information and Event Management (SIEM), API Marketplace, Network Monitoring, Cloud Cost Management, and Digital Experience Monitoring (DEM)
ServiceNow Cloud Observability (formerly LightStep) has no unique categories
Reviews
Reviewers' Company Size
Datadog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.6%
Computer Software
17.8%
Financial Services
8.5%
Internet
4.1%
Computer & Network Security
3.4%
Other
47.6%
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Discussions
What is the use of Datadog?
3 Comments
CJ
Datadog is a software platform that facilitates data sharing across various teams within an organization, thereby breaking down silos between development,...Read more
Does Datadog use AWS?
2 Comments
IG
Yes, the backbone of Datadog infrastructure is sitting within AWS.Read more
Does it preserves history of logs?
1 Comment
AN
Depends on your plan, log retention can be 7,15, 30 days etc, for long term you need to setup s3 archivingRead more
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
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