# Datadog vs ServiceNow Cloud Observability (formerly LightStep) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Datadog excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ServiceNow Cloud Observability. Users appreciate its ability to consolidate infrastructure, applications, logs, and security signals, making it easier to understand complex environments.
- **Users say** that Datadog's user interface is highly intuitive, which facilitates quick insights from data. One reviewer highlighted how easy it is to set up Datadog agents, allowing teams to get started with minimal hassle, while ServiceNow Cloud Observability, despite its strengths, has fewer recent reviews, indicating less current user feedback.
- **According to verified reviews** , ServiceNow Cloud Observability shines in its log tracing capabilities, with users praising its easy integration with applications. This feature helps developers troubleshoot issues effectively, although it lacks the extensive user base and feedback that Datadog enjoys.
- **Reviewers mention** that Datadog's comprehensive integration options make it simple to get data into the platform quickly, which is a significant advantage for teams looking to streamline their monitoring processes. In contrast, while ServiceNow Cloud Observability offers similar integration capabilities, it has not garnered as much recent user engagement.
- **Users highlight** that Datadog's performance monitoring features are robust, with high ratings for real-time monitoring and performance analysis. This allows teams to act swiftly on insights, whereas ServiceNow Cloud Observability, while effective, does not match the same level of user satisfaction in these areas.
- **G2 reviewers note** that the quality of support for Datadog is commendable, with many users reporting responsive assistance. In comparison, ServiceNow Cloud Observability has received high marks for support as well, but the overall volume of feedback suggests that Datadog's support experience is more widely recognized.



| | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 705 | 20 | 
| **Largest Market Segment** | Mid-Market (47.1% of reviews) | Enterprise (47.4% of reviews) | 
| **Entry Level Price** | $0 Per host, per month | Free   Get started quickly | 

---
## Top Pros & Cons

### Datadog

Pros:
- Ease of Use (145 reviews)
- Monitoring (144 reviews)

Cons:
- Expensive (92 reviews)
- Learning Curve (73 reviews)

### ServiceNow Cloud Observability (formerly LightStep)

**Not enough data**

---
## Ratings Comparison
| Rating | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
  | **Meets Requirements** | 8.8 (525 reviews) | 9.0 (14 reviews) | 
  | **Ease of Use** | 8.2 (627 reviews) | 9.2 (14 reviews) | 
  | **Ease of Setup** | 8.3 (393 reviews) | Not enough data | 
  | **Ease of Admin** | 8.3 (233 reviews) | Not enough data | 
  | **Quality of Support** | 8.3 (466 reviews) | 9.6 (14 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (219 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.0 (509 reviews) | 7.9 (11 reviews) | 

---
## Pricing

### Datadog

#### Entry-Level Pricing

Plan: Free

Price: $0 Per host, per month

Description: Core collection and visualization features

Key Features:
- Discussion Group Supported
- 1-Day Metric Retention
- Up to 5 Hosts

[Browse all 3 editions](https://www.g2.com/products/datadog/pricing)

#### Free Trial

Yes

### ServiceNow Cloud Observability (formerly LightStep)

#### Entry-Level Pricing

Plan: Community

Price: Free   Get started quickly

Key Features:
- Best for small projects
- Explore every feature
-  Community support

[Browse all 3 editions](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Cloud Cost Management

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 7.8/10 | 8 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Operations

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Scheduling** | 7.8 (6 reviews) | Not enough data | 
| **Automation** | 8.1 (6 reviews) | Not enough data | 
| **Multi-Cloud Management** | 7.1 (8 reviews) | Not enough data | 
| **Usage Monitoring** | 8.0 (5 reviews) | Not enough data | 

#### Cost Optimization

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Spend Forecasting and Optimization ** | 7.7 (8 reviews) | Not enough data | 
| **Recommendations  ** | 7.5 (6 reviews) | Not enough data | 
| **Spend Tracking ** | 7.7 (5 reviews) | Not enough data | 

#### Administration

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Reporting** | 8.3 (6 reviews) | Not enough data | 
| **Dashboards and Visualizations ** | 8.1 (7 reviews) | Not enough data | 
| **Compliance** | 7.3 (5 reviews) | Not enough data | 

#### Agentic AI - Cloud Cost Management

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Website Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.2/10 | 78 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Functionality

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Baseline** | 8.7 (56 reviews) | Not enough data | 
| **Alerting** | 9.4 (72 reviews) | Not enough data | 
| **Multi-Site Monitoring** | 9.1 (64 reviews) | Not enough data | 
| **Reporting** | 8.8 (58 reviews) | Not enough data | 
| **Multi-Channel Alerting** | 8.9 (58 reviews) | Not enough data | 
| **Location Insights** | 9.0 (51 reviews) | Not enough data | 

#### Agentic AI - Website Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (5 reviews) | Not enough data | 
| **Decision Making** | 7.3 (5 reviews) | Not enough data | 

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | N/A | N/A |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Experience

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Session Replay** | Not enough data | Not enough data | 
| **Behavioral Analysis** | Not enough data | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Budget Analysis** | Not enough data | Not enough data | 

#### Performance

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Uptime Monitoring** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Resource Monitoring** | Not enough data | Not enough data | 

### Database Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.7/10 | 111 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Functionality

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Monitoring** | 9.2 (105 reviews) | Not enough data | 
| **Alerting** | 9.1 (106 reviews) | Not enough data | 
| **Logging** | 9.3 (90 reviews) | Not enough data | 
| **Response Time** | 8.9 (105 reviews) | Not enough data | 
| **Reporting** | 8.8 (89 reviews) | Not enough data | 
| **Data Visualization** | 8.9 (94 reviews) | Not enough data | 

#### Agentic AI - Database Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.9/10 | 63 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Functionality

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Performance Monitoring** | 9.2 (53 reviews) | Not enough data | 
| **Alerting** | 9.3 (58 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (44 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.5 (46 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **360-Degree Network Visibility** | 9.3 (5 reviews) | Not enough data | 
| **Automated Network Discovery** | 9.0 (5 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.3 (5 reviews) | Not enough data | 

#### Management

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Performance Baseline** | 8.7 (50 reviews) | Not enough data | 
| **Data Visualization** | 9.0 (51 reviews) | Not enough data | 
| **Path Analysis** | 8.8 (48 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Predictive Performance Analytics** | 9.0 (5 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 9.0 (5 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Encrypted Data Transmission** | 9.0 (5 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 9.0 (5 reviews) | Not enough data | 
| **Integrated Network Security** | 9.0 (5 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Dynamic Network Optimization** | 9.0 (5 reviews) | Not enough data | 
| **Automated Tasks Routing** | 9.0 (5 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 8.3 (5 reviews) | Not enough data | 
| **Self-Healing Networks** | 8.7 (5 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 8.7 (5 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.3/10 | 144 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Usage Monitoring** | 8.9 (121 reviews) | Not enough data | 
| **Database Monitoring** | 8.6 (117 reviews) | Not enough data | 
| **API Monitoring** | 8.8 (111 reviews) | Not enough data | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 8.8 (130 reviews) | Not enough data | 
| **Security and Compliance Monitoring** | 8.3 (8 reviews) | Not enough data | 

#### Administration

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Activity Monitoring** | 8.5 (115 reviews) | Feature Not Available | 
| **Multi-Cloud Management** | 8.5 (97 reviews) | Not enough data | 
| **Automation** | 8.3 (94 reviews) | Not enough data | 
| **Auto-Scaling & Resource Optimization** | 8.5 (8 reviews) | Not enough data | 

#### Analysis

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Reporting** | 8.5 (113 reviews) | Not enough data | 
| **Dashboards and Visualizations** | 8.9 (122 reviews) | Not enough data | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Multi-step Planning** | 7.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (8 reviews) | Not enough data | 
| **Decision Making** | 7.9 (7 reviews) | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **AI-Powered Anomaly Detection** | 8.1 (8 reviews) | Not enough data | 
| **AI-Driven Insight Recommendations** | 7.5 (8 reviews) | Not enough data | 

### Network Traffic Analysis (NTA)

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.6/10 | 13 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Automation

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Metadata Management** | Feature Not Available | Not enough data | 
| **Artificial Intelligence & Machine Learning** | 8.1 (7 reviews) | Not enough data | 
| **Response Automation** | Feature Not Available | Not enough data | 
| **Continuous Analysis** | 8.5 (9 reviews) | Not enough data | 

#### Functionality

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Multi-Network Capability** | 8.7 (10 reviews) | Not enough data | 
| **Anomaly Detection** | 8.0 (10 reviews) | Not enough data | 
| **Network Visibility** | 8.0 (9 reviews) | Not enough data | 
| **Scalability** | 9.2 (10 reviews) | Not enough data | 

#### Incident Management

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Incident Logs** | 8.6 (12 reviews) | Not enough data | 
| **Incident Alerts** | 9.2 (12 reviews) | Not enough data | 
| **Incident Reporting** | 9.0 (12 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 9.1/10 | 23 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Functionality

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Artificial Intelligence** | 9.1 (16 reviews) | Not enough data | 
| **Machine Learning** | 8.5 (17 reviews) | Not enough data | 
| **Systems Monitoring** | 9.4 (21 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Root Cause Identification** | 9.0 (19 reviews) | Not enough data | 
| **Proactive Identification** | 9.1 (16 reviews) | Not enough data | 
| **Resolution Guidance** | Feature Not Available | Not enough data | 

#### Management

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **System Integration** | 8.7 (19 reviews) | Not enough data | 
| **Alerting** | 9.6 (20 reviews) | Not enough data | 
| **Reporting** | 9.0 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Log Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.2/10 | 110 |
| **ServiceNow Cloud Observability (formerly LightStep)** | 9.1/10 | 7 |

#### Visibility

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Dashboards and Visualizations** | 8.9 (95 reviews) | 9.5 (7 reviews) | 
| **Alerts and Notifications** | 8.9 (92 reviews) | 7.9 (7 reviews) | 
| **Reporting** | 8.8 (83 reviews) | 9.3 (7 reviews) | 

#### Monitoring and Management

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Automation** | 8.2 (84 reviews) | 9.8 (7 reviews) | 
| **Performance Baseline** | 8.7 (86 reviews) | 9.0 (7 reviews) | 
| **Real-Time Monitoring** | 9.0 (92 reviews) | 8.8 (7 reviews) | 

#### Agentic AI - Log Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 7.2 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (9 reviews) | Not enough data | 
| **Decision Making** | 7.6 (9 reviews) | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.2/10 | 80 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Visibility 

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Dashboards and Visualizations** | 8.9 (78 reviews) | Not enough data | 
| **Alerts and Notifications** | 8.7 (73 reviews) | Not enough data | 
| **Reporting** | 8.3 (71 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Multi-Server Management** | 8.4 (71 reviews) | Not enough data | 
| **Automation** | 7.6 (66 reviews) | Not enough data | 
| **Performance Baseline** | 8.4 (68 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.0 (72 reviews) | Not enough data | 
| **Immediate Alert Notification** | 8.8 (67 reviews) | Not enough data | 
| **Proactive Server Monitoring Software** | 8.3 (72 reviews) | Not enough data | 

#### Cloud environment support

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | 8.1 (62 reviews) | Not enough data | 
| **Software Scaling** | 8.0 (59 reviews) | Not enough data | 

#### Agentic AI - Server Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (6 reviews) | Not enough data | 
| **Decision Making** | 8.1 (6 reviews) | Not enough data | 

### Enterprise Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.3/10 | 70 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Functionality

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Diverse Systems Monitoring** | 8.7 (50 reviews) | Not enough data | 
| **Real-Time Analytics** | 8.8 (50 reviews) | Not enough data | 
| **Observability** | 9.1 (62 reviews) | Not enough data | 
| **AI/ML Integration** | 7.9 (43 reviews) | Not enough data | 

#### Management

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Single Pane of Glass** | 8.7 (54 reviews) | Not enough data | 
| **Dashboards and Visualization** | 8.6 (58 reviews) | Not enough data | 
| **Performance Baselines** | 8.2 (44 reviews) | Not enough data | 
| **Alerting** | 9.0 (54 reviews) | Not enough data | 

#### Agentic AI - Enterprise Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (10 reviews) | Not enough data | 
| **Decision Making** | 8.1 (9 reviews) | Not enough data | 

### IoT Analytics Platforms

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | N/A | N/A |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Data Sources

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Pre-Built Connectors** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Performance and Stability** | Not enough data | Not enough data | 

#### Analytics

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Queries** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Visualizations** | Not enough data | Not enough data | 
| **Insights** | Not enough data | Not enough data | 

#### Metrics

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Device Performance** | Not enough data | Not enough data | 
| **Operational Performance** | Not enough data | Not enough data | 
| **Environmental Conditions** | Not enough data | Not enough data | 
| **Resource Usage** | Not enough data | Not enough data | 

### IoT Device Management Platforms

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | N/A | N/A |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Device Recognition

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Device Discovery** | Not enough data | Not enough data | 
| **Device Types** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Device Status** | Not enough data | Not enough data | 
| **Alerts & Notifications** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Provisioning

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Remote Configuration** | Not enough data | Not enough data | 
| **Event Triggering** | Not enough data | Not enough data | 
| **Device Diagnostics & Repair** | Feature Not Available | Not enough data | 
| **Firmware Updates** | Feature Not Available | Not enough data | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.3/10 | 82 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Data Preparation

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Data Sources** | 8.6 (66 reviews) ✓ Verified | Not enough data | 
| **Indexing** | 8.5 (65 reviews) ✓ Verified | Not enough data | 
| **Automated Tagging** | 8.0 (62 reviews) ✓ Verified | Not enough data | 
| **Data Blending** | 8.0 (64 reviews) ✓ Verified | Not enough data | 

#### Analysis

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Track Trends** | 8.6 (61 reviews) ✓ Verified | Not enough data | 
| **Detect Anomalies** | 8.4 (68 reviews) ✓ Verified | Not enough data | 
| **Metric and Event Data** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Search** | 8.5 (71 reviews) ✓ Verified | Not enough data | 
| **Alerts** | 8.6 (62 reviews) ✓ Verified | Not enough data | 
| **Live Tail** | 8.8 (60 reviews) ✓ Verified | Not enough data | 

#### Visualization

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Dashboards** | 8.9 (75 reviews) ✓ Verified | Not enough data | 
| **Data Discovery** | 8.7 (64 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Log Analysis

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (6 reviews) | Not enough data | 
| **Decision Making** | 7.8 (6 reviews) | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.3/10 | 147 |
| **ServiceNow Cloud Observability (formerly LightStep)** | 8.4/10 | 5 |

#### Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Performance Baselines** | 8.6 (113 reviews) | 8.3 (5 reviews) | 
| **Performance Analysis** | 8.9 (106 reviews) | 8.7 (5 reviews) | 
| **Performance Monitoring** | 8.9 (118 reviews) | 8.0 (5 reviews) | 
| **AI/ML Assistance** | 7.3 (99 reviews) | Not enough data | 
| **Multi-System Monitoring** | 8.4 (105 reviews) | Not enough data | 

#### Response

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Dashboards and Visualization** | 8.9 (123 reviews) | Not enough data | 
| **Incident Alerting** | 8.8 (110 reviews) | Not enough data | 
| **Root Cause Analysis (RCA)** | 8.0 (107 reviews) | 8.7 (5 reviews) | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (13 reviews) | Not enough data | 
| **Decision Making** | 7.8 (13 reviews) | Not enough data | 

#### Performance

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Real User Monitoring (RUM)** | 8.5 (118 reviews) | Not enough data | 
| **Second by Second Metrics** | 8.3 (103 reviews) | Not enough data | 

#### Functionality

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Synthetic Monitoring** | 8.5 (106 reviews) | Not enough data | 
| **Dynamic Transaction Mapping** | 8.1 (96 reviews) | Not enough data | 
| **Load Balancing** | Feature Not Available | Not enough data | 
| **Cloud Observability** | 8.5 (112 reviews) | Not enough data | 

### Container Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.5/10 | 52 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Alerts management

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Multi-mode alerts** | 8.7 (43 reviews) | Not enough data | 
| **Opimization alerts** | 8.0 (45 reviews) | Not enough data | 
| **Incident alerts** | 8.6 (47 reviews) | Not enough data | 

#### Monitoring

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Resource utilization** | 8.6 (39 reviews) | Not enough data | 
| **Real-time monitoring** | 9.1 (41 reviews) | Not enough data | 
| **Performance baseline** | 8.7 (43 reviews) | Not enough data | 
| **API monitoring** | 9.0 (38 reviews) | Not enough data | 

#### Automation

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Resolution automation** | 8.2 (38 reviews) | Not enough data | 
| **Automation** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Search** | 8.2 (41 reviews) | Not enough data | 
| **Reporting** | 8.3 (44 reviews) | Not enough data | 
| **Visualization** | 9.1 (43 reviews) | Not enough data | 
| **Track trends** | 8.5 (42 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Root cause identification** | 8.3 (37 reviews) | Not enough data | 
| **Resolution guidance** | 7.6 (39 reviews) | Not enough data | 
| **Proactive identification** | 8.4 (35 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.0/10 | 18 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Generative AI

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **AI Text Generation** | 7.5 (17 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (7 reviews) | Not enough data | 
| **Decision Making** | 8.3 (7 reviews) | Not enough data | 

### Observability Pipeline

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 7.1/10 | 9 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Data Management - Observability Pipeline

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Data Storage** | 7.8 (6 reviews) | Not enough data | 
| **Data Optimization and Reduction** | 8.0 (9 reviews) | Not enough data | 
| **Data Migration** | 7.4 (7 reviews) | Not enough data | 
| **Log Context Enrichment** | 7.5 (6 reviews) | Not enough data | 
| **Data Format Transformation** | 7.0 (9 reviews) | Not enough data | 

#### Performance - Observability Pipeline

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Cost Reduction** | 6.7 (8 reviews) | Not enough data | 
| **Pipeline Visualization** | 8.1 (9 reviews) | Not enough data | 
| **Platform Agnostic Integration** | 7.0 (9 reviews) | Not enough data | 

#### AI - Observability Pipeline

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Root Cause Analysis** | 6.4 (7 reviews) | Not enough data | 
| **Alert Fatigue Reduction** | 6.1 (6 reviews) | Not enough data | 
| **Anomaly Detection** | 6.7 (6 reviews) | Not enough data | 

#### Compliance - Observability Pipeline

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Compliance Maintenance** | 6.9 (6 reviews) | Not enough data | 
| **Sensitive Data Detection** | 6.1 (6 reviews) | Not enough data | 

#### Agentic AI - Observability Pipeline

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.7/10 | 13 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Telemetry Collection & Ingestion - Observability

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Multi-Telemetry Ingestion** | 8.3 (10 reviews) | Not enough data | 
| **OpenTelemetry Support** | 8.8 (8 reviews) | Not enough data | 

#### Agentic AI - Observability Software

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Visualization & Dashboards - Observability

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Service Dependency Mapping** | 8.7 (9 reviews) | Not enough data | 
| **Unified Dashboard** | 9.0 (10 reviews) | Not enough data | 
| **Trace Visualization** | 8.8 (8 reviews) | Not enough data | 

#### Correlation & Root Cause Analysis - Observability

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Cross-Telemetry Correlation** | 9.2 (10 reviews) | Not enough data | 
| **Root Cause Detection** | 8.3 (9 reviews) | Not enough data | 
| **Intelligent Alerting** | 8.7 (10 reviews) | Not enough data | 

#### Scalability & Ecosystem Integration - Observability

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Kubernetes Monitoring** | 9.3 (9 reviews) | Not enough data | 
| **Hybrid/Multi-Cloud Support** | 8.5 (8 reviews) | Not enough data | 

#### AI Features - Observability

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Predictive Insights** | 7.9 (8 reviews) | Not enough data | 
| **AI-Generated Incident Summaries** | 8.8 (8 reviews) | Not enough data | 
| **AI Anomaly Detection** | 8.3 (8 reviews) | Not enough data | 

### Security Information and Event Management (SIEM)

| Product | Score | Reviews |
|---|---|---|
| **Datadog** | 8.8/10 | 15 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Network Management

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Activity Monitoring** | 8.9 (12 reviews) | Not enough data | 
| **Asset Management** | 8.3 (11 reviews) | Not enough data | 
| **Log Management** | 9.5 (13 reviews) | Not enough data | 

#### Incident Management

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Event Management** | 9.3 (12 reviews) | Not enough data | 
| **Automated Response** | 9.2 (11 reviews) | Not enough data | 
| **Incident Reporting** | 9.2 (12 reviews) | Not enough data | 

#### Security Intelligence

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Threat Intelligence** | 7.9 (12 reviews) | Not enough data | 
| **Vulnerability Assessment** | 8.0 (10 reviews) | Not enough data | 
| **Advanced Analytics** | 8.8 (11 reviews) | Not enough data | 
| **Data Examination** | 8.6 (13 reviews) | Not enough data | 

#### Agentic AI - Security Information and Event Management (SIEM)

| Feature | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [Observability Software](https://www.g2.com/categories/observability-software), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Database Monitoring Tools](https://www.g2.com/categories/database-monitoring), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm)

**Unique to Datadog (14):** [Observability Pipeline Software](https://www.g2.com/categories/observability-pipeline), [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Network Traffic Analysis (NTA) Software](https://www.g2.com/categories/network-traffic-analysis-nta), [IoT Device Management Platforms](https://www.g2.com/categories/iot-device-management-platforms), [IoT Analytics Platforms](https://www.g2.com/categories/iot-analytics-platforms), [Website Monitoring Software](https://www.g2.com/categories/website-monitoring), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Security Information and Event Management (SIEM) Software](https://www.g2.com/categories/security-information-and-event-management-siem), [API Marketplaces](https://www.g2.com/categories/api-marketplace), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Cloud Cost Management Tools](https://www.g2.com/categories/cloud-cost-management), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem)



---
## Reviewer Demographics

### By Company Size

| Segment | Datadog | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Small-Business** | 19.3% | 15.8% | 
| **Mid-Market** | 47.1% | 36.8% | 
| **Enterprise** | 33.6% | 47.4% | 

### By Industry

#### Datadog

- **Information Technology and Services:** 18.5%
- **Computer Software:** 18.0%
- **Financial Services:** 8.7%
- **Internet:** 4.1%
- **Computer & Network Security:** 3.3%
- **Retail:** 2.9%
- **Banking:** 2.5%
- **Hospital & Health Care:** 2.3%
- **Insurance:** 1.9%
- **Health, Wellness and Fitness:** 1.6%
- **Other:** 36.2%

#### ServiceNow Cloud Observability (formerly LightStep)

- **Computer Software:** 47.4%
- **Information Technology and Services:** 10.5%
- **Financial Services:** 10.5%
- **Computer Games:** 10.5%
- **Telecommunications:** 5.3%
- **Online Media:** 5.3%
- **Gambling & Casinos:** 5.3%
- **Entertainment:** 5.3%

---
## Alternatives

### Alternatives to Datadog

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (476 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (319 reviews)
- [Site24x7](https://www.g2.com/products/site24x7/reviews) — 4.6/5 stars (431 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (397 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)

### Alternatives to ServiceNow Cloud Observability (formerly LightStep)

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (476 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (397 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (432 reviews)
- [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (835 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2352 reviews)
- [Site24x7](https://www.g2.com/products/site24x7/reviews) — 4.6/5 stars (431 reviews)

---
## Top Discussions

### Datadog

- Title: [What is the use of Datadog?](https://www.g2.com/discussions/what-is-the-use-of-datadog) — 3 comments
  > **Top comment:** "Datadog is a software platform that facilitates data sharing across various teams within an organization, thereby breaking down silos between development,..."
- Title: [Does Datadog use AWS?](https://www.g2.com/discussions/does-datadog-use-aws) — 2 comments
  > **Top comment:** "Yes, the backbone of Datadog infrastructure is sitting within AWS."
- Title: [Does it preserves history of logs?](https://www.g2.com/discussions/15058-does-it-preserves-history-of-logs) — 1 comment, 1 upvote
  > **Top comment:** "Depends on your plan, log retention can be 7,15, 30 days etc, for long term you need to setup s3 archiving"

### ServiceNow Cloud Observability (formerly LightStep)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datadog-vs-servicenow-cloud-observability-formerly-lightstep)