# Dynatrace vs ServiceNow Cloud Observability (formerly LightStep) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dynatrace excels in providing deep, real-time insights into application and infrastructure performance. Users appreciate its ability to automatically map out services and dependencies, which significantly reduces the time spent troubleshooting issues.
- **Users say** that ServiceNow Cloud Observability (formerly LightStep) stands out for its easy integration capabilities. Reviewers highlight how quickly they can connect it with their applications to monitor logs, making it a valuable tool for developers looking to streamline their troubleshooting processes.
- **According to verified reviews** , Dynatrace receives high marks for its comprehensive dashboards that consolidate various metrics, allowing users to monitor CPU usage and disk storage effectively. This feature is particularly praised for enhancing visibility across complex environments.
- **Reviewers mention** that while ServiceNow Cloud Observability offers strong log tracing and matrix generation capabilities, it has a smaller user base, which may limit the breadth of community support and shared experiences compared to Dynatrace's larger community.
- **Users highlight** that Dynatrace's quality of support is a significant advantage, with many noting the responsiveness and helpfulness of the support team. This contrasts with ServiceNow Cloud Observability, which, while rated highly, has fewer recent reviews to gauge current support experiences.
- **G2 reviewers indicate** that Dynatrace's overall user satisfaction is reflected in its higher G2 Score, suggesting a more robust and reliable experience for users, especially in enterprise monitoring scenarios, compared to ServiceNow Cloud Observability's lower score and limited review activity.



| | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,363 | 20 | 
| **Largest Market Segment** | Enterprise (69.4% of reviews) | Enterprise (47.4% of reviews) | 
| **Entry Level Price** | Starts at $69  per month billed annually, per 8 GB Host | Free   Get started quickly | 

---
## Top Pros & Cons

### Dynatrace

Pros:
- Ease of Use (112 reviews)
- Insights (69 reviews)

Cons:
- Learning Curve (56 reviews)
- Missing Features (53 reviews)

### ServiceNow Cloud Observability (formerly LightStep)

**Not enough data**

---
## Ratings Comparison
| Rating | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1070 reviews) | 9.0 (14 reviews) | 
  | **Ease of Use** | 8.3 (1080 reviews) | 9.2 (14 reviews) | 
  | **Ease of Setup** | 8.4 (672 reviews) | Not enough data | 
  | **Ease of Admin** | 8.2 (625 reviews) | Not enough data | 
  | **Quality of Support** | 8.7 (1013 reviews) | 9.6 (14 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (622 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.3 (1044 reviews) | 7.9 (11 reviews) | 

---
## Pricing

### Dynatrace

#### Entry-Level Pricing

Plan: Full-stack monitoring

Price: Starts at $69  per month billed annually, per 8 GB Host

Description: Advanced observability for apps and infrastructure across hybrid and multi-clouds at scale

Key Features:
- Application performance
- Infrastructure monitoring
- AIOps

[Browse all 3 editions](https://www.g2.com/products/dynatrace/pricing)

#### Free Trial

Yes

### ServiceNow Cloud Observability (formerly LightStep)

#### Entry-Level Pricing

Plan: Community

Price: Free   Get started quickly

Key Features:
- Best for small projects
- Explore every feature
-  Community support

[Browse all 3 editions](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.4/10 | 162 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### User Behavior

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Click Tracking** | 8.9 (116 reviews) ✓ Verified | Not enough data | 
| **Mouse Movement ** | 8.0 (87 reviews) ✓ Verified | Not enough data | 
| **Frustration Tracking** | 8.3 (105 reviews) ✓ Verified | Not enough data | 

#### A/B Testing 

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Error and Bug Tracking** | 8.4 (101 reviews) ✓ Verified | Not enough data | 
| **Split URL Testing** | 8.0 (76 reviews) | Not enough data | 
| **Data Analysis** | 8.7 (110 reviews) ✓ Verified | Not enough data | 
| **Notes** | 8.1 (75 reviews) | Not enough data | 

#### Visitor Information

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **User Identification** | 8.6 (117 reviews) ✓ Verified | Not enough data | 
| **Search Box** | 8.4 (112 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Session Replay

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Website Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.6/10 | 67 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Functionality

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Baseline** | 8.8 (62 reviews) | Not enough data | 
| **Alerting** | 9.0 (63 reviews) | Not enough data | 
| **Multi-Site Monitoring** | 8.5 (60 reviews) | Not enough data | 
| **Reporting** | 8.0 (59 reviews) | Not enough data | 
| **Multi-Channel Alerting** | 8.7 (54 reviews) | Not enough data | 
| **Location Insights** | 8.4 (58 reviews) | Not enough data | 

#### Agentic AI - Website Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.7/10 | 184 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Experience

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Real-Time Monitoring** | 9.2 (159 reviews) | Not enough data | 
| **Session Replay** | 8.5 (137 reviews) | Not enough data | 
| **Behavioral Analysis** | 8.5 (134 reviews) | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Content Management** | 8.4 (127 reviews) | Not enough data | 
| **Alerts** | 8.6 (154 reviews) | Not enough data | 
| **Budget Analysis** | 7.7 (102 reviews) | Not enough data | 

#### Performance

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Uptime Monitoring** | 9.1 (152 reviews) | Not enough data | 
| **Performance Monitoring** | 9.4 (158 reviews) | Not enough data | 
| **Issue Tracking** | 8.5 (148 reviews) | Not enough data | 
| **Resource Monitoring** | 9.0 (149 reviews) | Not enough data | 

### Database Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.7/10 | 82 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Functionality

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Monitoring** | 8.9 (76 reviews) | Not enough data | 
| **Alerting** | 8.9 (74 reviews) | Not enough data | 
| **Logging** | 8.6 (71 reviews) | Not enough data | 
| **Response Time** | 9.0 (74 reviews) | Not enough data | 
| **Reporting** | 8.3 (71 reviews) | Not enough data | 
| **Data Visualization** | 8.7 (73 reviews) | Not enough data | 

#### Agentic AI - Database Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.7/10 | 52 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Functionality

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Performance Monitoring** | 9.0 (47 reviews) | Not enough data | 
| **Alerting** | 8.9 (46 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.5 (42 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.2 (43 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 
| **Automated Network Discovery** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Performance Baseline** | 8.7 (46 reviews) | Not enough data | 
| **Data Visualization** | 8.8 (46 reviews) | Not enough data | 
| **Path Analysis** | Feature Not Available | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 
| **Integrated Network Security** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 
| **Self-Healing Networks** | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.6/10 | 229 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Usage Monitoring** | 9.0 (203 reviews) | Not enough data | 
| **Database Monitoring** | 8.2 (189 reviews) | Not enough data | 
| **API Monitoring** | 8.9 (185 reviews) | Not enough data | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 9.0 (197 reviews) | Not enough data | 
| **Security and Compliance Monitoring** | Not enough data | Not enough data | 

#### Administration

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Activity Monitoring** | 8.5 (172 reviews) | Feature Not Available | 
| **Multi-Cloud Management** | 8.5 (154 reviews) | Not enough data | 
| **Automation** | 8.4 (158 reviews) | Not enough data | 
| **Auto-Scaling & Resource Optimization** | Not enough data | Not enough data | 

#### Analysis

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Reporting** | 8.2 (182 reviews) | Not enough data | 
| **Dashboards and Visualizations** | 8.5 (201 reviews) | Not enough data | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **AI-Powered Anomaly Detection** | Not enough data | Not enough data | 
| **AI-Driven Insight Recommendations** | Not enough data | Not enough data | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 7.3/10 | 57 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Bug Reporting

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **User Reports & Feedback** | 8.5 (39 reviews) | Not enough data | 
| **Tester Reports & Feedback** | 7.9 (36 reviews) | Not enough data | 
| **Team Reports & Comments** | 8.1 (36 reviews) | Not enough data | 

#### Bug Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Analytics** | 8.4 (37 reviews) | Not enough data | 
| **Bug History** | 8.2 (37 reviews) | Not enough data | 
| **Data Retention** | 7.9 (37 reviews) | Not enough data | 

#### Agentic AI - Bug Tracking

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.5/10 | 50 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Functionality

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Artificial Intelligence** | 8.5 (39 reviews) | Not enough data | 
| **Machine Learning** | 8.3 (39 reviews) | Not enough data | 
| **Systems Monitoring** | 8.8 (43 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Root Cause Identification** | 8.8 (43 reviews) | Not enough data | 
| **Proactive Identification** | 8.6 (43 reviews) | Not enough data | 
| **Resolution Guidance** | 8.4 (42 reviews) | Not enough data | 

#### Management

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **System Integration** | 8.6 (44 reviews) | Not enough data | 
| **Alerting** | 8.7 (45 reviews) | Not enough data | 
| **Reporting** | 8.2 (42 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **AI Text Generation** | 7.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (5 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Log Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.9/10 | 75 |
| **ServiceNow Cloud Observability (formerly LightStep)** | 9.0/10 | 7 |

#### Visibility

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Dashboards and Visualizations** | 9.0 (69 reviews) | 9.5 (7 reviews) | 
| **Alerts and Notifications** | 8.9 (69 reviews) | 7.9 (7 reviews) | 
| **Reporting** | 8.5 (69 reviews) | 9.3 (7 reviews) | 

#### Monitoring and Management

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Automation** | 8.8 (62 reviews) | 9.8 (7 reviews) | 
| **Performance Baseline** | 8.8 (68 reviews) | 9.0 (7 reviews) | 
| **Real-Time Monitoring** | 9.3 (69 reviews) | 8.8 (7 reviews) | 

#### Agentic AI - Log Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.5/10 | 68 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Functionality

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Diverse Systems Monitoring** | 8.8 (59 reviews) | Not enough data | 
| **Real-Time Analytics** | 8.8 (58 reviews) | Not enough data | 
| **Observability** | 9.1 (57 reviews) | Not enough data | 
| **AI/ML Integration** | 8.2 (53 reviews) | Not enough data | 

#### Management

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Single Pane of Glass** | 8.3 (56 reviews) | Not enough data | 
| **Dashboards and Visualization** | 8.4 (59 reviews) | Not enough data | 
| **Performance Baselines** | 8.7 (56 reviews) | Not enough data | 
| **Alerting** | 9.0 (57 reviews) | Not enough data | 

#### Agentic AI - Enterprise Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.9/10 | 13 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### ServiceNow Apps

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **ServiceNow Integration** | 8.5 (9 reviews) | Not enough data | 
| **Value** | 9.3 (10 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.3/10 | 69 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Data Preparation

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Data Sources** | 8.7 (60 reviews) ✓ Verified | Not enough data | 
| **Indexing** | 8.0 (57 reviews) ✓ Verified | Not enough data | 
| **Automated Tagging** | 8.1 (56 reviews) ✓ Verified | Not enough data | 
| **Data Blending** | 8.0 (57 reviews) ✓ Verified | Not enough data | 

#### Analysis

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Track Trends** | 8.3 (58 reviews) ✓ Verified | Not enough data | 
| **Detect Anomalies** | 8.3 (57 reviews) ✓ Verified | Not enough data | 
| **Metric and Event Data** | 8.6 (59 reviews) ✓ Verified | Not enough data | 
| **Search** | 8.2 (58 reviews) ✓ Verified | Not enough data | 
| **Alerts** | 8.5 (62 reviews) ✓ Verified | Not enough data | 
| **Live Tail** | 7.9 (54 reviews) ✓ Verified | Not enough data | 

#### Visualization

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Dashboards** | 9.0 (62 reviews) ✓ Verified | Not enough data | 
| **Data Discovery** | 8.5 (59 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Log Analysis

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.2/10 | 139 |
| **ServiceNow Cloud Observability (formerly LightStep)** | 8.4/10 | 5 |

#### Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Performance Baselines** | 8.7 (109 reviews) | 8.3 (5 reviews) | 
| **Performance Analysis** | 8.7 (110 reviews) | 8.7 (5 reviews) | 
| **Performance Monitoring** | 9.0 (121 reviews) | 8.0 (5 reviews) | 
| **AI/ML Assistance** | 7.6 (104 reviews) | Not enough data | 
| **Multi-System Monitoring** | 8.5 (112 reviews) | Not enough data | 

#### Response

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Dashboards and Visualization** | 8.7 (114 reviews) | Not enough data | 
| **Incident Alerting** | 8.6 (112 reviews) | Not enough data | 
| **Root Cause Analysis (RCA)** | 8.2 (113 reviews) | 8.7 (5 reviews) | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (9 reviews) | Not enough data | 
| **Decision Making** | 7.2 (10 reviews) | Not enough data | 

#### Performance

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Real User Monitoring (RUM)** | 8.6 (111 reviews) | Not enough data | 
| **Second by Second Metrics** | 8.2 (110 reviews) | Not enough data | 

#### Functionality

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Synthetic Monitoring** | 8.5 (106 reviews) | Not enough data | 
| **Dynamic Transaction Mapping** | 8.3 (109 reviews) | Not enough data | 
| **Load Balancing** | 7.8 (104 reviews) | Not enough data | 
| **Cloud Observability** | 8.5 (113 reviews) | Not enough data | 

### Container Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.4/10 | 44 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Alerts management

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Multi-mode alerts** | 8.2 (42 reviews) | Not enough data | 
| **Opimization alerts** | 7.8 (42 reviews) | Not enough data | 
| **Incident alerts** | 8.7 (42 reviews) | Not enough data | 

#### Monitoring

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Resource utilization** | 8.7 (43 reviews) | Not enough data | 
| **Real-time monitoring** | 9.1 (43 reviews) | Not enough data | 
| **Performance baseline** | 8.8 (43 reviews) | Not enough data | 
| **API monitoring** | 9.1 (43 reviews) | Not enough data | 

#### Automation

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Resolution automation** | 8.2 (42 reviews) | Not enough data | 
| **Automation** | 8.2 (42 reviews) | Not enough data | 

#### Analysis

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Search** | 8.3 (44 reviews) | Not enough data | 
| **Reporting** | 8.2 (42 reviews) | Not enough data | 
| **Visualization** | 8.4 (43 reviews) | Not enough data | 
| **Track trends** | 8.3 (42 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Root cause identification** | 8.1 (43 reviews) | Not enough data | 
| **Resolution guidance** | 8.0 (43 reviews) | Not enough data | 
| **Proactive identification** | 8.6 (42 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 5.4/10 | 12 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Generative AI

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **AI Text Generation** | 6.1 (11 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 4.7 (5 reviews) | Not enough data | 
| **Decision Making** | 4.3 (5 reviews) | Not enough data | 

### Application Security

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | N/A | N/A |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Generative AI

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Runtime Application Self-Protection (RASP) Tools

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | N/A | N/A |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Threat Detection & Response - Runtime Application Self-Protection (RASP)

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Threat Remediation** | Not enough data | Not enough data | 
| **Threat Detection** | Not enough data | Not enough data | 
| **Application Behavior Monitoring** | Not enough data | Not enough data | 
| **Intelligence and Reporting** | Not enough data | Not enough data | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | 8.5/10 | 7 |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Telemetry Collection & Ingestion - Observability

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Multi-Telemetry Ingestion** | Not enough data | Not enough data | 
| **OpenTelemetry Support** | Not enough data | Not enough data | 

#### Agentic AI - Observability Software

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Visualization & Dashboards - Observability

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Service Dependency Mapping** | Not enough data | Not enough data | 
| **Unified Dashboard** | Not enough data | Not enough data | 
| **Trace Visualization** | Not enough data | Not enough data | 

#### Correlation & Root Cause Analysis - Observability

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Root Cause Detection** | 8.0 (5 reviews) | Not enough data | 
| **Intelligent Alerting** | Not enough data | Not enough data | 

#### Scalability & Ecosystem Integration - Observability

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Kubernetes Monitoring** | Not enough data | Not enough data | 
| **Hybrid/Multi-Cloud Support** | 9.0 (5 reviews) | Not enough data | 

#### AI Features - Observability

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Predictive Insights** | Not enough data | Not enough data | 
| **AI-Generated Incident Summaries** | Not enough data | Not enough data | 
| **AI Anomaly Detection** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **Dynatrace** | N/A | N/A |
| **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [Observability Software](https://www.g2.com/categories/observability-software), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Database Monitoring Tools](https://www.g2.com/categories/database-monitoring), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm)

**Unique to Dynatrace (11):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [Website Monitoring Software](https://www.g2.com/categories/website-monitoring), [Runtime Application Self-Protection (RASP) Tools ](https://www.g2.com/categories/runtime-application-self-protection-rasp-tools), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Session Replay Software](https://www.g2.com/categories/session-replay), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)



---
## Reviewer Demographics

### By Company Size

| Segment | Dynatrace | ServiceNow Cloud Observability (formerly LightStep) | 
|---|---|---|
| **Small-Business** | 6.9% | 15.8% | 
| **Mid-Market** | 23.7% | 36.8% | 
| **Enterprise** | 69.4% | 47.4% | 

### By Industry

#### Dynatrace

- **Information Technology and Services:** 16.4%
- **Financial Services:** 10.3%
- **Computer Software:** 9.2%
- **Insurance:** 8.9%
- **Banking:** 8.4%
- **Telecommunications:** 4.9%
- **Hospital & Health Care:** 4.5%
- **Retail:** 4.4%
- **Airlines/Aviation:** 2.4%
- **Transportation/Trucking/Railroad:** 2.2%
- **Other:** 28.3%

#### ServiceNow Cloud Observability (formerly LightStep)

- **Computer Software:** 47.4%
- **Information Technology and Services:** 10.5%
- **Financial Services:** 10.5%
- **Computer Games:** 10.5%
- **Telecommunications:** 5.3%
- **Online Media:** 5.3%
- **Gambling & Casinos:** 5.3%
- **Entertainment:** 5.3%

---
## Alternatives

### Alternatives to Dynatrace

- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (707 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews)
- [Site24x7](https://www.g2.com/products/site24x7/reviews) — 4.6/5 stars (433 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (836 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (400 reviews)
- [Sentry](https://www.g2.com/products/sentry/reviews) — 4.5/5 stars (199 reviews)

### Alternatives to ServiceNow Cloud Observability (formerly LightStep)

- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (707 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (400 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews)
- [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (836 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2361 reviews)
- [Site24x7](https://www.g2.com/products/site24x7/reviews) — 4.6/5 stars (433 reviews)

---
## Top Discussions

### Dynatrace

- Title: [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) — 3 comments
  > **Top comment:** "Dynatrace is an Application Performance Management (APM) tool used to monitor and optimize software applications and infrastructure. It provides real-time..."
- Title: [what is the best way to AI integration in Energy and Utlilites services.](https://www.g2.com/discussions/24185-what-is-the-best-way-to-ai-integration-in-energy-and-utlilites-services) — 3 comments, 1 upvote
  > **Top comment:** "Hi. The AI is built into the Dynatrace platform and is purpose built for this use case. It's getting context from the installation of Dynatrace OneAgents..."
- Title: [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) — 2 comments
  > **Top comment:** "Remote non-blocking debug- breakpoint logs extraction from remote resources."
- Title: [Is there any capability that Dynatrace can't provide which is offered by Splunk?](https://www.g2.com/discussions/24178-is-there-any-capability-that-dynatrace-can-t-provide-which-is-offered-by-splunk) — 2 comments, 1 upvote
  > **Top comment:** "Hi Mostofa. Hard for me to answer about Splunk's capabilities vs ours. I'd recommend trying it and seeing for yourself.  They are different use cases.  "
- Title: [Do Dynatrace have solution for small to medium size company, as well as student and personal developers ?](https://www.g2.com/discussions/37600-do-dynatrace-have-solution-for-small-to-medium-size-company-as-well-as-student-and-personal-developers) — 1 comment, 1 upvote
  > **Top comment:** "Yes it has all type of subscriptions."

### ServiceNow Cloud Observability (formerly LightStep)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynatrace-vs-servicenow-cloud-observability-formerly-lightstep)