Compare Dynatrace and ServiceNow Cloud Observability (formerly LightStep) 
At a Glance
Market Segments
Enterprise (69.3% of reviews)
Enterprise (47.4% of reviews)
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
Free Get started quickly
Dynatrace
Star Rating
(1,361)4.5 out of 5
Market Segments
Enterprise (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
Browse all 3 pricing plansServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dynatrace excels in providing deep, real-time insights into application and infrastructure performance. Users appreciate its ability to automatically map out services and dependencies, which significantly reduces the time spent troubleshooting issues.
- Users say that ServiceNow Cloud Observability (formerly LightStep) stands out for its easy integration capabilities. Reviewers highlight how quickly they can connect it with their applications to monitor logs, making it a valuable tool for developers looking to streamline their troubleshooting processes.
- According to verified reviews, Dynatrace receives high marks for its comprehensive dashboards that consolidate various metrics, allowing users to monitor CPU usage and disk storage effectively. This feature is particularly praised for enhancing visibility across complex environments.
- Reviewers mention that while ServiceNow Cloud Observability offers strong log tracing and matrix generation capabilities, it has a smaller user base, which may limit the breadth of community support and shared experiences compared to Dynatrace's larger community.
- Users highlight that Dynatrace's quality of support is a significant advantage, with many noting the responsiveness and helpfulness of the support team. This contrasts with ServiceNow Cloud Observability, which, while rated highly, has fewer recent reviews to gauge current support experiences.
- G2 reviewers indicate that Dynatrace's overall user satisfaction is reflected in its higher G2 Score, suggesting a more robust and reliable experience for users, especially in enterprise monitoring scenarios, compared to ServiceNow Cloud Observability's lower score and limited review activity.
Pricing
Entry-Level Pricing
Dynatrace
Full-stack monitoring
Starts at $69
per month billed annually, per 8 GB Host
Advanced observability for apps and infrastructure across hybrid and multi-clouds at scale
- Application performance
- Infrastructure monitoring
- AIOps
ServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Free Trial
Dynatrace
Free Trial is available
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Ratings
Meets Requirements
8.8
1,068
9.0
14
Ease of Use
8.3
1,078
9.2
14
Ease of Setup
8.4
670
Not enough data
Ease of Admin
8.2
625
Not enough data
Quality of Support
8.7
1,011
9.6
14
Has the product been a good partner in doing business?
8.7
622
Not enough data
Product Direction (% positive)
9.2
1,042
7.9
11
Features by Category
User Behavior
8.9
116
|
Verified
Not enough data
8.0
87
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
A/B Testing
8.4
101
|
Verified
Not enough data
8.0
76
Not enough data
8.7
110
|
Verified
Not enough data
8.1
75
Not enough data
Visitor Information
8.6
117
|
Verified
Not enough data
8.4
112
|
Verified
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Functionality
8.8
61
Not enough data
9.0
62
Not enough data
8.5
60
Not enough data
8.0
58
Not enough data
8.7
54
Not enough data
8.4
58
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.2
158
Not enough data
8.5
137
Not enough data
8.5
134
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.4
127
Not enough data
8.6
154
Not enough data
7.7
102
Not enough data
Performance
9.1
152
Not enough data
9.4
158
Not enough data
8.5
148
Not enough data
9.0
149
Not enough data
Functionality
8.9
76
Not enough data
8.9
74
Not enough data
8.6
71
Not enough data
9.0
74
Not enough data
8.3
71
Not enough data
8.7
73
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.0
47
Not enough data
8.9
46
Not enough data
8.5
42
Not enough data
8.2
43
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.7
46
Not enough data
8.8
46
Not enough data
Feature Not Available
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.0
203
Not enough data
8.2
189
Not enough data
8.9
185
Not enough data
9.0
197
Not enough data
Not enough data
Not enough data
Administration
8.5
172
Feature Not Available
8.5
154
Not enough data
8.4
158
Not enough data
Not enough data
Not enough data
Analysis
8.2
182
Not enough data
8.5
201
Not enough data
Feature Not Available
Feature Not Available
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
8.5
39
Not enough data
7.9
36
Not enough data
8.1
36
Not enough data
Bug Monitoring
8.4
37
Not enough data
8.2
37
Not enough data
7.9
37
Not enough data
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.5
39
Not enough data
8.3
39
Not enough data
8.8
43
Not enough data
Issue Resolution
8.8
43
Not enough data
8.6
43
Not enough data
8.4
42
Not enough data
Management
8.6
44
Not enough data
8.6
44
Not enough data
8.2
42
Not enough data
Generative AI
7.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.0
69
9.5
7
8.9
69
7.9
7
8.5
69
9.3
7
Monitoring and Management
8.8
62
9.8
7
8.8
68
9.0
7
9.3
69
8.8
7
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
59
Not enough data
8.8
58
Not enough data
9.1
57
Not enough data
8.2
53
Not enough data
Management
8.3
56
Not enough data
8.4
59
Not enough data
8.7
56
Not enough data
9.0
57
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.5
9
Not enough data
9.3
10
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
8.7
60
|
Verified
Not enough data
8.0
57
|
Verified
Not enough data
8.1
56
|
Verified
Not enough data
8.0
57
|
Verified
Not enough data
Analysis
8.3
58
|
Verified
Not enough data
8.3
57
|
Verified
Not enough data
8.6
59
|
Verified
Not enough data
8.2
58
|
Verified
Not enough data
8.5
62
|
Verified
Not enough data
7.9
54
|
Verified
Not enough data
Visualization
9.0
62
|
Verified
Not enough data
8.5
59
|
Verified
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.7
109
8.3
5
8.7
111
8.7
5
8.9
120
8.0
5
7.6
103
Not enough data
8.5
111
Not enough data
Response
8.7
114
Not enough data
8.6
111
Not enough data
8.1
112
8.7
5
Agentic AI - Application Performance Monitoring (APM)
6.8
10
Not enough data
7.0
10
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
7.2
10
Not enough data
Performance
8.7
112
Not enough data
8.2
110
Not enough data
Functionality
8.5
106
Not enough data
8.3
109
Not enough data
7.8
104
Not enough data
8.5
113
Not enough data
Alerts management
8.2
42
Not enough data
7.8
42
Not enough data
8.7
42
Not enough data
Monitoring
8.7
43
Not enough data
9.1
43
Not enough data
8.8
43
Not enough data
9.1
43
Not enough data
Automation
8.2
42
Not enough data
8.2
42
Not enough data
Analysis
8.3
44
Not enough data
8.2
42
Not enough data
8.4
43
Not enough data
8.3
42
Not enough data
Issue Resolution
8.1
43
Not enough data
8.0
43
Not enough data
8.6
42
Not enough data
Generative AI
6.1
11
Not enough data
Agentic AI - IT Alerting
6.0
5
Not enough data
5.7
5
Not enough data
6.1
6
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Runtime Application Self-Protection (RASP) ToolsHide 4 FeaturesShow 4 Features
Not enough data
Not enough data
Threat Detection & Response - Runtime Application Self-Protection (RASP)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
9.0
5
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
7.5
46
Not enough data
8.1
48
Not enough data
6.8
40
Not enough data
7.7
40
Not enough data
Records
8.5
46
Not enough data
8.4
46
Not enough data
8.8
46
Not enough data
Management
8.9
48
Not enough data
8.2
44
Not enough data
8.4
41
Not enough data
Generative AI
6.7
6
Not enough data
6.7
5
Not enough data
Categories
Categories
Shared Categories
Dynatrace and ServiceNow Cloud Observability (formerly LightStep) are categorized as Observability Software, Enterprise Monitoring, Log Monitoring, Database Monitoring, Cloud Infrastructure Monitoring, Container Monitoring, and Application Performance Monitoring (APM)
Unique Categories
ServiceNow Cloud Observability (formerly LightStep) has no unique categories
Reviews
Reviewers' Company Size
Dynatrace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.4%
Financial Services
10.3%
Computer Software
9.2%
Insurance
8.9%
Banking
8.4%
Other
46.8%
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Discussions
What is Dynatrace used for?
3 Comments
CM
Dynatrace is an Application Performance Management (APM) tool used to monitor and optimize software applications and infrastructure. It provides real-time...Read more
what is the best way to AI integration in Energy and Utlilites services.
3 Comments
DA
Hi. The AI is built into the Dynatrace platform and is purpose built for this use case. It's getting context from the installation of Dynatrace OneAgents...Read more
What does Rookout do?
2 Comments
EY
Remote non-blocking debug- breakpoint logs extraction from remote resources.Read more
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
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