Link copied to clipboard # Dynatrace vs ServiceNow Cloud Observability (formerly LightStep) Comparison - What are their main differences? Share [ Export ](/compare/dynatrace/servicenow-cloud-observability-formerly-lightstep/export.csv) DynatraceServiceNow Cloud...[+ Add Product](#) Reviews **Dynatrace** [ 4.5/5(1,371) ](https://www.g2.com/products/dynatrace/reviews#reviews) **ServiceNow Cloud Observability (formerly LightStep)**[ 4.6/5(20) ](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews#reviews) Pricing **Dynatrace** Free Trial **Starts at $69** per month billed annually, per 8 GB Host · Full-stack monitoring **ServiceNow Cloud Observability (formerly LightStep)** Free Trial **Free** Get started quickly · Community **Pricing Insights** from reviews Time to Implement **Dynatrace** 4 months Based on 5 responses **ServiceNow Cloud Observability (formerly LightStep)** Not enough reviews yet Return on Investment **Dynatrace** 20 months Based on 19 responses **ServiceNow Cloud Observability (formerly LightStep)** Not enough reviews yet Perceived Cost **Dynatrace** $$$$$ **ServiceNow Cloud Observability (formerly LightStep)** Not enough reviews yet Average Discount **Dynatrace** 18% **ServiceNow Cloud Observability (formerly LightStep)** Not enough reviews yet Pros & Cons **Dynatrace** [ Ease of Use (112) ](https://www.g2.com/products/dynatrace/reviews?filters%5Bsentiment_snippet%5D=1652407&qs=pros-and-cons#reviews)[ Insights (69) ](https://www.g2.com/products/dynatrace/reviews?filters%5Bsentiment_snippet%5D=1652177&qs=pros-and-cons#reviews)[ Learning Curve (56) ](https://www.g2.com/products/dynatrace/reviews?filters%5Bsentiment_snippet%5D=1657941&qs=pros-and-cons#reviews)[ Missing Features (53) ](https://www.g2.com/products/dynatrace/reviews?filters%5Bsentiment_snippet%5D=1652192&qs=pros-and-cons#reviews) **ServiceNow Cloud Observability (formerly LightStep)** Not enough data Integrations **Dynatrace** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fea0e53bdd19c3d1d0f575e4295995b1/cribl-stream.png "Product Avatar Image") Cribl Stream ](https://www.g2.com/products/cribl-stream/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99cb722fb43074ad0429bafaa469868a/ibm-terraform-formerly-hashicorp-terraform.png "Product Avatar Image") IBM Terraform (formerly HashiCorp Terraform) ](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ View all ](https://www.g2.com/products/dynatrace/integrations) **ServiceNow Cloud Observability (formerly LightStep)** Not enough data Screenshots **Dynatrace** ![Dynatrace screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/95741/apmusecases-autodetectrunning-1600-c4e793ba71-_002_.png) **ServiceNow Cloud Observability (formerly LightStep)** ![ServiceNow Cloud Observability (formerly LightStep) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/142499/illustration-product-simplify.png) Ratings Meets Requirements **Dynatrace** 8.8 8.81,076 **ServiceNow Cloud Observability (formerly LightStep)** 9.0 9.014 Ease of Use **Dynatrace** 8.3 8.31,086 **ServiceNow Cloud Observability (formerly LightStep)** 9.2 9.214 Ease of Setup **Dynatrace** 8.4 8.4678 **ServiceNow Cloud Observability (formerly LightStep)** Not enough data Ease of Admin **Dynatrace** 8.2 8.2631 **ServiceNow Cloud Observability (formerly LightStep)** Not enough data Quality of Support **Dynatrace** 8.7 8.71,019 **ServiceNow Cloud Observability (formerly LightStep)** 9.6 9.614 Has the product been a good partner in doing business? **Dynatrace** 8.7 8.7628 **ServiceNow Cloud Observability (formerly LightStep)** Not enough data Product Direction (% positive) **Dynatrace** 9.3 9.31,049 **ServiceNow Cloud Observability (formerly LightStep)** 7.9 7.911 Features Log Monitoring[Hide 13 FeaturesShow 13 Features](javascript:void(0);) 7.8 76 9.0 7 Visibility Dashboards and Visualizations 9.0 69 9.5(won by 0.5) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Alerts and Notifications 8.9(won by 1.0) 69 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 7 Reporting 8.5 69 9.3(won by 0.8) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Monitoring and Management Automation 8.8 62 9.8(won by 1.0) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Performance Baseline 8.8 68 9.0(won by 0.2) 7 Real-Time Monitoring 9.3(won by 0.5) 69 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.8 7 Agentic AI - Log Monitoring Multi-step Planning 6.3(won by default) 5 Not enough data Cross-system Integration 6.3(won by default) 5 Not enough data Proactive Assistance 6.7(won by default) 5 Not enough data Decision Making 5.3(won by default) 5 Not enough data Autonomous Task Execution Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Application Performance Monitoring (APM)[Hide 54 FeaturesShow 54 Features](javascript:void(0);) 8.3 146 8.4 5 Monitoring Performance Baselines 8.7(won by 0.4) 109 8.3 5 Performance Analysis 8.7(tied score) 112 8.7(tied score) 5 Transaction Monitoring 9.0(won by 1.0) 121 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 5 AI/ML Assistance 7.6(won by default) 106 Not enough data Multi-System Monitoring 8.5(won by default) 115 Not enough data Generative AI Not enough data Not enough data Container Monitoring Not enough data Not enough data Response Root Cause Analysis (RCA) 8.2 116 8.7(won by 0.5) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Dashboards and Visualization 8.7(won by default) 117 Not enough data Incident Alerting 8.6(won by default) 113 Not enough data Trend Analysis Not enough data Not enough data Data Visualization Not enough data Not enough data Agentic AI - Application Performance Monitoring (APM) Autonomous Task Execution 7.4(won by default) 12 Not enough data Cross-system Integration 7.9(won by default) 14 Not enough data Adaptive Learning 7.0(won by default) 10 Not enough data Proactive Assistance 7.0(won by default) 10 Not enough data Decision Making 7.4(won by default) 11 Not enough data Third-Party Integrations Not enough data Not enough data Performance Real User Monitoring (RUM) 8.7(won by default) 114 Not enough data Performance Metrics 8.2(won by default) 112 Not enough data Functionality Database Monitoring 8.5(won by default) 108 Not enough data Dynamic Transaction Mapping 8.3(won by default) 109 Not enough data Load Balancing 7.8(won by default) 105 Not enough data Cloud Observability 8.5(won by default) 115 Not enough data Server Monitoring Not enough data Not enough data Additional Functionality Real-Time Data Not enough data Not enough data Email Alerts Not enough data Not enough data Bottleneck Identification Not enough data Not enough data API Not enough data Not enough data Uptime Reporting Not enough data Not enough data Resource Management Not enough data Not enough data Dashboard Creation Not enough data Not enough data Data Import/Export Not enough data Not enough data Baseline Manager Not enough data Not enough data Issue Tracking Not enough data Not enough data Drag & Drop Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Collaboration Tools Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Application Management Not enough data Not enough data SSL Security Not enough data Not enough data Incident Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Status Tracking Not enough data Not enough data Audit Management Not enough data Not enough data Customizable Reports Not enough data Not enough data Diagnostic Tools Not enough data Not enough data Single Sign On Not enough data Not enough data Workflow Management Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Event Logs Not enough data Not enough data Session Replay[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 8.4 162 Not enough data User Behavior Click Tracking 8.9(won by default) 116 | Verified Not enough data Mouse Movement 8.0(won by default) 87 | Verified Not enough data Frustration Tracking 8.3(won by default) 105 | Verified Not enough data A/B Testing Error and Bug Tracking 8.4(won by default) 101 | Verified Not enough data Split URL Testing 8.0(won by default) 76 Not enough data Data Analysis 8.7(won by default) 110 | Verified Not enough data Notes 8.1(won by default) 75 Not enough data Visitor Information User Identification 8.6(won by default) 117 | Verified Not enough data Search Box 8.4(won by default) 112 | Verified Not enough data Agentic AI - Session Replay Cross-system Integration Not enough data Not enough data Website Monitoring[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.6 67 Not enough data Functionality Baseline 8.8(won by default) 62 Not enough data Alerting 9.0(won by default) 63 Not enough data Multi-Site Monitoring 8.5(won by default) 60 Not enough data Reporting 8.0(won by default) 59 Not enough data Multi-Channel Alerting 8.7(won by default) 54 Not enough data Location Insights 8.4(won by default) 58 Not enough data Server Monitoring Not enough data Not enough data FTP Monitoring Not enough data Not enough data Mail Server Monitoring Not enough data Not enough data Transaction Monitoring Not enough data Not enough data Multi-Location Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data SSL Monitoring Not enough data Not enough data Uptime Reporting Not enough data Not enough data Agentic AI - Website Monitoring Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Single Sign On Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Issue Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Availability Testing Not enough data Not enough data Website Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data Performance Management Not enough data Not enough data Performance Metrics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Trend Analysis Not enough data Not enough data Email Alerts Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Drag & Drop Not enough data Not enough data Data Visualization Not enough data Not enough data Activity Tracking Not enough data Not enough data Configurable Alerts Not enough data Not enough data User Management Not enough data Not enough data Generative AI Not enough data Not enough data Application Management Not enough data Not enough data Event Logs Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Mobile Alerts Not enough data Not enough data Visitor Tracking Not enough data Not enough data Issue Tracking Not enough data Not enough data Risk Alerts Not enough data Not enough data API Not enough data Not enough data For Websites Not enough data Not enough data Scheduled Testing Not enough data Not enough data Digital Experience Monitoring (DEM)[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.7 184 Not enough data Experience Real-Time Monitoring 9.2(won by default) 159 Not enough data Session Replay 8.5(won by default) 137 Not enough data Behavioral Analysis 8.5(won by default) 134 Not enough data Agentic AI - Digital Experience Monitoring (DEM) Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Management Content Management 8.4(won by default) 127 Not enough data Alerts 8.6(won by default) 154 Not enough data Budget Analysis 7.7(won by default) 102 Not enough data Performance Uptime Monitoring 9.1(won by default) 152 Not enough data Performance Monitoring 9.4(won by default) 158 Not enough data Issue Tracking 8.5(won by default) 148 Not enough data Resource Monitoring 9.0(won by default) 149 Not enough data Database Monitoring[Hide 63 FeaturesShow 63 Features](javascript:void(0);) 8.7 82 Not enough data Functionality Monitoring 8.9(won by default) 76 Not enough data Alerting 8.9(won by default) 74 Not enough data Logging 8.6(won by default) 71 Not enough data Response Time 9.0(won by default) 74 Not enough data Reporting 8.3(won by default) 71 Not enough data Data Visualization 8.7(won by default) 73 Not enough data Performance Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Server Monitoring Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Uptime Reporting Not enough data Not enough data Transaction Monitoring Not enough data Not enough data Real-Time Data Not enough data Not enough data Agentic AI - Database Monitoring Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Capacity Planning Not enough data Not enough data Additional Functionality Resource Management Not enough data Not enough data Anomaly Detection Not enough data Not enough data Visual Analytics Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data Dashboard Not enough data Not enough data Generative AI Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data User Management Not enough data Not enough data Capacity Management Not enough data Not enough data Diagnostic Tools Not enough data Not enough data Dependency Tracking Not enough data Not enough data Troubleshooting Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Predictive Analytics Not enough data Not enough data Audit Management Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Application Management Not enough data Not enough data Data Storage Management Not enough data Not enough data Application-Level Analysis Not enough data Not enough data Multitenancy Not enough data Not enough data Query Analysis Not enough data Not enough data Performance Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Compliance Management Not enough data Not enough data Historical Trend Analysis Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Summary Reports Not enough data Not enough data AI Copilot Not enough data Not enough data Event Logs Not enough data Not enough data Dashboard Creation Not enough data Not enough data Automated Discovery Not enough data Not enough data Prioritization Not enough data Not enough data Issue Tracking Not enough data Not enough data Activity Dashboard Not enough data Not enough data Performance Metrics Not enough data Not enough data Resource Optimization Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Status Tracking Not enough data Not enough data Network Monitoring[Hide 109 FeaturesShow 109 Features](javascript:void(0);) 8.7 52 Not enough data Functionality Performance Monitoring 9.0(won by default) 47 Not enough data Alerting 8.9(won by default) 46 Not enough data Improvement Suggestions 8.5(won by default) 42 Not enough data Multi-Network Capability 8.2(won by default) 43 Not enough data Monitoring - Network Monitoring 360-Degree Network Visibility Not enough data Not enough data Automated Network Discovery Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Bandwidth Monitoring Not enough data Not enough data IP Address Monitoring Not enough data Not enough data Server Monitoring Not enough data Not enough data Multi-Location Monitoring Not enough data Not enough data Management Performance Baseline 8.7(won by default) 46 Not enough data Data Visualization 8.8(won by default) 46 Not enough data Path Analysis Feature Not Available Not enough data Real-Time Data Not enough data Not enough data Historical Trend Analysis Not enough data Not enough data Analytics - Network Monitoring Predictive Performance Analytics Not enough data Not enough data Packet & Flow Analysis Not enough data Not enough data Security - Network Monitoring Encrypted Data Transmission Not enough data Not enough data Zero Trust and Identity Management Not enough data Not enough data Integrated Network Security Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Application Management Not enough data Not enough data Configuration Management Not enough data Not enough data Data Storage Management Not enough data Not enough data Calendar Management Not enough data Not enough data Workflow Management Not enough data Not enough data Compliance Management Not enough data Not enough data Inventory Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Capacity Management Not enough data Not enough data Change Management Not enough data Not enough data User Management Not enough data Not enough data Configuration Management Not enough data Not enough data User Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Capacity Management Not enough data Not enough data Compliance Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Remediation Management Not enough data Not enough data Network Resource Management Not enough data Not enough data Patch Management Not enough data Not enough data Network Performance - Network Monitoring Dynamic Network Optimization Not enough data Not enough data Automated Tasks Routing Not enough data Not enough data AI Automation - Network Monitoring Machine Learning-Based Anomaly Detection Not enough data Not enough data Self-Healing Networks Not enough data Not enough data Predictive Network Maintenance Not enough data Not enough data Agentic AI - Network Monitoring Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Audit Trail Not enough data Not enough data Collaboration Tools Not enough data Not enough data Generative AI Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Configurable Workflow Not enough data Not enough data Data Extraction Not enough data Not enough data Risk Assessment Not enough data Not enough data Charting Not enough data Not enough data Compliance Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Self-Updating Maps Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Dependency Tracking Not enough data Not enough data Data Import/Export Not enough data Not enough data Data Connectors Not enough data Not enough data Drag & Drop Not enough data Not enough data Map Exporting Not enough data Not enough data API Not enough data Not enough data Color Codes/Icons Not enough data Not enough data Uptime Reporting Not enough data Not enough data Document Storage Not enough data Not enough data Activity Dashboard Not enough data Not enough data Scheduling Not enough data Not enough data Event Logs Not enough data Not enough data Customizable Reports Not enough data Not enough data Web Traffic Reporting Not enough data Not enough data Downtime Tracking Not enough data Not enough data Threshold Alerts Not enough data Not enough data Simple Network Management Protocol (SNMP) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Troubleshooting Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Network Mapping Not enough data Not enough data Performance Metrics Not enough data Not enough data Dashboard Not enough data Not enough data Search/Filter Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Virtualization Not enough data Not enough data Baseline Manager Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Mobile Alerts Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Bug/Issue Capture Not enough data Not enough data Mobile Network Troubleshooting Not enough data Not enough data Issue Auditing Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Email Alerts Not enough data Not enough data Anti Virus Not enough data Not enough data Diagnostic Tools Not enough data Not enough data Remote Update/Installation Not enough data Not enough data Remote Access/Control Not enough data Not enough data Workflow Automation Not enough data Not enough data Cloud Infrastructure Monitoring[Hide 20 FeaturesShow 20 Features](javascript:void(0);) 8.4 230 Not enough data Monitoring Usage Monitoring 9.0(won by default) 204 Not enough data Database Monitoring 8.3(won by default) 190 Not enough data API Monitoring 8.9(won by default) 185 Not enough data Real-Time Monitoring - Cloud Infrastructure Monitoring 9.0(won by default) 198 Not enough data Security and Compliance Monitoring Not enough data Not enough data Administration Activity Monitoring 8.5(won by default) 172 Feature Not Available Multi-Cloud Management 8.5(won by default) 155 Not enough data Automation 8.4(won by default) 159 Not enough data Auto-Scaling & Resource Optimization Not enough data Not enough data Analysis Reporting 8.2(won by default) 182 Not enough data Dashboards and Visualizations 8.5(won by default) 201 Not enough data Spend Forecasting and Optimization Feature Not Available Feature Not Available Agentic AI - Cloud Infrastructure Monitoring Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data AI Automation - Cloud Infrastructure Monitoring AI-Powered Anomaly Detection 8.0(won by default) 5 Not enough data AI-Driven Insight Recommendations 7.7(won by default) 5 Not enough data Bug Tracking[Hide 59 FeaturesShow 59 Features](javascript:void(0);) 7.3 57 Not enough data Bug Reporting User Reports & Feedback 8.5(won by default) 39 Not enough data Tester Reports & Feedback 7.9(won by default) 36 Not enough data Team Reports & Comments 8.1(won by default) 36 Not enough data Bug Monitoring Analytics 8.4(won by default) 37 Not enough data Bug History 8.2(won by default) 37 Not enough data Data Retention 7.9(won by default) 37 Not enough data Agentic AI - Bug Tracking Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Assignment Management Not enough data Not enough data Prioritization Not enough data Not enough data Additional Functionality API Not enough data Not enough data Audit Trail Not enough data Not enough data Drag & Drop Not enough data Not enough data Projections Not enough data Not enough data Charting Not enough data Not enough data Ticket Management Not enough data Not enough data Monitoring Not enough data Not enough data Status Tracking Not enough data Not enough data Progress Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Project Time Tracking Not enough data Not enough data Issue Tracking Not enough data Not enough data Configurable Workflow Not enough data Not enough data Collaboration Tools Not enough data Not enough data Agile Methodologies Not enough data Not enough data Customizable Fields Not enough data Not enough data Backlog Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Single Sign On Not enough data Not enough data Generative AI Not enough data Not enough data Task Scheduling Not enough data Not enough data Activity Tracking Not enough data Not enough data Activity Dashboard Not enough data Not enough data Task Management Not enough data Not enough data Project Management Not enough data Not enough data Project Planning Not enough data Not enough data Feedback Management Not enough data Not enough data Code Repository Integration Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Email Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Multiple Projects Not enough data Not enough data Tagging Not enough data Not enough data AI Copilot Not enough data Not enough data File Management Not enough data Not enough data Issue Management Not enough data Not enough data Task Planning Not enough data Not enough data Data Visualization Not enough data Not enough data Bug/Issue Capture Not enough data Not enough data Bug Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Commenting/Notes Not enough data Not enough data @mentions Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Templates Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data AIOps Platforms[Hide 28 FeaturesShow 28 Features](javascript:void(0);) 8.5 51 Not enough data Functionality Artificial Intelligence 8.5(won by default) 39 Not enough data Machine Learning 8.3(won by default) 39 Not enough data Systems Monitoring 8.8(won by default) 43 Not enough data IT Monitoring Not enough data Not enough data Performance Monitoring Not enough data Not enough data Issue Resolution Root Cause Identification 8.8(won by default) 43 Not enough data Proactive Identification 8.6(won by default) 43 Not enough data Resolution Guidance 8.4(won by default) 42 Not enough data Management System Integration 8.6(won by default) 44 Not enough data Alerting 8.7(won by default) 45 Not enough data Reporting 8.2(won by default) 42 Not enough data Generative AI AI Text Generation 7.7(won by default) 5 Not enough data AI Text Summarization 8.3(won by default) 5 Not enough data Generative AI Not enough data Not enough data Agentic AI - AIOps Platforms Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Additional Functionality Root Cause Analysis Not enough data Not enough data AI Copilot Not enough data Not enough data Application Security Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Aggregation Not enough data Not enough data Incident Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Enterprise Monitoring[Hide 15 FeaturesShow 15 Features](javascript:void(0);) 8.1 69 Not enough data Functionality Diverse Systems Monitoring 8.8(won by default) 59 Not enough data Real-Time Analytics 8.8(won by default) 58 Not enough data Observability 9.1(won by default) 57 Not enough data AI/ML Integration 8.2(won by default) 53 Not enough data Management Single Pane of Glass 8.3(won by default) 56 Not enough data Dashboards and Visualization 8.4(won by default) 60 Not enough data Performance Baselines 8.7(won by default) 57 Not enough data Alerting 9.0(won by default) 58 Not enough data Agentic AI - Enterprise Monitoring Autonomous Task Execution 7.0(won by default) 5 Not enough data Multi-step Planning 6.7(won by default) 5 Not enough data Cross-system Integration 7.5(won by default) 6 Not enough data Adaptive Learning 7.7(won by default) 5 Not enough data Proactive Assistance 7.0(won by default) 5 Not enough data Decision Making 7.7(won by default) 5 Not enough data Natural Language Interaction Not enough data Not enough data ServiceNow Store Apps[Hide 6 FeaturesShow 6 Features](javascript:void(0);) 8.9 13 Not enough data ServiceNow Apps ServiceNow Integration 8.5(won by default) 9 Not enough data Value 9.3(won by default) 10 Not enough data Agentic AI - ServiceNow Store Apps Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Proactive Assistance Not enough data Not enough data Log Analysis[Hide 80 FeaturesShow 80 Features](javascript:void(0);) 8.4 70 Not enough data Data Preparation Data Sources 8.7(won by default) 60 | Verified Not enough data Indexing 8.0(won by default) 57 | Verified Not enough data Automated Tagging 8.1(won by default) 57 | Verified Not enough data Data Blending 8.0(won by default) 58 | Verified Not enough data Analysis Track Trends 8.3(won by default) 59 | Verified Not enough data Detect Anomalies 8.3(won by default) 58 | Verified Not enough data Metric and Event Data 8.6(won by default) 60 | Verified Not enough data Search 8.2(won by default) 58 | Verified Not enough data Alerts 8.5(won by default) 63 | Verified Not enough data Live Tail 7.9(won by default) 55 | Verified Not enough data Real-Time Data Not enough data Not enough data Visualization Dashboards 9.0(won by default) 63 | Verified Not enough data Data Discovery 8.5(won by default) 59 | Verified Not enough data Activity Dashboard Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Agentic AI - Log Analysis Cross-system Integration 8.7(won by default) 5 Not enough data Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Continuous Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Issue Tracking Not enough data Not enough data Anomaly Detection Not enough data Not enough data Visual Analytics Not enough data Not enough data Data Visualization Not enough data Not enough data Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data Audit Management Not enough data Not enough data Correlation Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Search/Filter Not enough data Not enough data Data Import/Export Not enough data Not enough data Data Classification Not enough data Not enough data Audit Trail Not enough data Not enough data Pattern Detection and Recognition Not enough data Not enough data Analytics Not enough data Not enough data Activity Tracking Not enough data Not enough data Event Tracking Not enough data Not enough data Log Collection Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Log Analysis Not enough data Not enough data Event Logs Not enough data Not enough data Data Analysis Tools Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Predictive Analytics Not enough data Not enough data Performance Metrics Not enough data Not enough data Secure Data Storage Not enough data Not enough data Dashboard Creation Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Remediation Management Not enough data Not enough data Compliance Tracking Not enough data Not enough data Single Sign On Not enough data Not enough data Prioritization Not enough data Not enough data Uptime Reporting Not enough data Not enough data Log Rotation Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Compliance Management Not enough data Not enough data Server Logs Not enough data Not enough data Incident Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data PCI Compliance Not enough data Not enough data Charting Not enough data Not enough data Log Parsing Not enough data Not enough data Archiving & Retention Not enough data Not enough data Server Monitoring Not enough data Not enough data API Not enough data Not enough data Diagnostic Tools Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Policy Management Not enough data Not enough data Issue Management Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Container Monitoring[Hide 16 FeaturesShow 16 Features](javascript:void(0);) 8.4 44 Not enough data Alerts management Multi-mode alerts 8.2(won by default) 42 Not enough data Opimization alerts 7.8(won by default) 42 Not enough data Incident alerts 8.7(won by default) 42 Not enough data Monitoring Resource utilization 8.7(won by default) 43 Not enough data Real-time monitoring 9.1(won by default) 43 Not enough data Performance baseline 8.8(won by default) 43 Not enough data API monitoring 9.1(won by default) 43 Not enough data Automation Resolution automation 8.2(won by default) 42 Not enough data Automation 8.2(won by default) 42 Not enough data Analysis Search 8.3(won by default) 44 Not enough data Reporting 8.2(won by default) 42 Not enough data Visualization 8.4(won by default) 43 Not enough data Track trends 8.3(won by default) 42 Not enough data Issue Resolution Root cause identification 8.1(won by default) 43 Not enough data Resolution guidance 8.0(won by default) 43 Not enough data Proactive identification 8.6(won by default) 42 Not enough data IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);) 5.4 12 Not enough data Generative AI AI Text Generation 6.1(won by default) 11 Not enough data Agentic AI - IT Alerting Autonomous Task Execution 6.0(won by default) 5 Not enough data Multi-step Planning 5.7(won by default) 5 Not enough data Cross-system Integration 6.1(won by default) 6 Not enough data Adaptive Learning 5.0(won by default) 5 Not enough data Natural Language Interaction 5.0(won by default) 5 Not enough data Proactive Assistance 4.7(won by default) 5 Not enough data Decision Making 4.3(won by default) 5 Not enough data Observability Software[Hide 49 FeaturesShow 49 Features](javascript:void(0);) 8.1 8 Not enough data Telemetry Collection & Ingestion - Observability Multi-Telemetry Ingestion 8.0(won by default) 5 Not enough data OpenTelemetry Support 7.7(won by default) 5 Not enough data Agentic AI - Observability Software Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Visualization & Dashboards - Observability Service Dependency Mapping 8.3(won by default) 5 Not enough data Unified Dashboard 8.3(won by default) 5 Not enough data Trace Visualization Not enough data Not enough data Activity Dashboard Not enough data Not enough data Correlation & Root Cause Analysis - Observability Root Cause Detection 8.3(won by default) 6 Not enough data Intelligent Alerting 8.3(won by default) 5 Not enough data Cross-Telemetry Correlation Not enough data Not enough data Scalability & Ecosystem Integration - Observability Kubernetes Monitoring 8.3(won by default) 5 Not enough data Hybrid/Multi-Cloud Support 9.0(won by default) 5 Not enough data Real-Time Monitoring Not enough data Not enough data Network Monitoring Not enough data Not enough data Container Monitoring Not enough data Not enough data Activity Monitoring Not enough data Not enough data AI Features - Observability AI Anomaly Detection 6.3(won by default) 5 Not enough data Predictive Insights Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Vulnerability Management Not enough data Not enough data Load Balancing Not enough data Not enough data Asset Discovery Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Data Not enough data Not enough data Incident Reporting Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Threat Response Not enough data Not enough data Threat Intelligence Not enough data Not enough data Performance Metrics Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Compliance Management Not enough data Not enough data Workflow Management Not enough data Not enough data Configuration Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Log Management Not enough data Not enough data Troubleshooting Not enough data Not enough data Incident Management Not enough data Not enough data Root Cause Analysis Not enough data Not enough data Prioritization Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Show 3 feature categories with incomplete data Application Security[Hide 1 FeatureShow 1 Feature](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Runtime Application Self-Protection (RASP) Tools[Hide 4 FeaturesShow 4 Features](javascript:void(0);) Not enough data Not enough data Threat Detection & Response - Runtime Application Self-Protection (RASP) Threat Remediation Not enough data Not enough data Threat Detection Not enough data Not enough data Application Behavior Monitoring Not enough data Not enough data Intelligence and Reporting Not enough data Not enough data AI SRE Tools[Hide 16 FeaturesShow 16 Features](javascript:void(0);) Not enough data Not enough data Reliability Objectives & Service Operations - AI SRE Tools Intelligent On-Call Workflows Not enough data Not enough data Error Budget Tracking Not enough data Not enough data SLI & SLO Management Not enough data Not enough data Service Health Modeling & Reporting Not enough data Not enough data AI Detection & Signal Quality - AI SRE Tools Cross-Telemetry Correlation Not enough data Not enough data Change-Aware Detection Not enough data Not enough data Adaptive Anomaly Detection Not enough data Not enough data Alert Correlation & Noise Reduction Not enough data Not enough data Investigation & Root Cause Analysis - AI SRE Tools Guided Incident Investigation Not enough data Not enough data Live Debugging in Production Not enough data Not enough data AI Root Cause Analysis Not enough data Not enough data Runtime-Verified Root Cause Analysis Not enough data Not enough data Automation & Platform Controls - AI SRE Tools Automated Runbook & Workflow Execution Not enough data Not enough data Human-in-the-Loop Remediation Not enough data Not enough data Integration, APIs & Secure Access Controls Not enough data Not enough data AI-Assisted Code Fix Generation Not enough data Not enough data User Insights Reviewers' Company Size [![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace")](https://www.g2.com/products/dynatrace/reviews) Dynatrace Small-Business(50 or fewer emp.) 7.0% Mid-Market(51-1000 emp.) 23.8% Enterprise(\> 1000 emp.) 69.2% [![ServiceNow Cloud Observability (formerly LightStep)](https://images.g2crowd.com/uploads/product/hd_favicon/95486856edbb6b18407d2e039f0aab65/servicenow-cloud-observability-formerly-lightstep.svg "ServiceNow Cloud Observability (formerly LightStep)")](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews) ServiceNow Cloud Observability (formerly LightStep) Small-Business(50 or fewer emp.) 15.8% Mid-Market(51-1000 emp.) 36.8% Enterprise(\> 1000 emp.) 47.4% Small-Business (50 or fewer emp.) 7.0% 15.8% Mid-Market (51-1000 emp.) 23.8% 36.8% Enterprise (\> 1000 emp.) 69.2% 47.4% Reviewers' Industry [![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace")](https://www.g2.com/products/dynatrace/reviews) Dynatrace Information Technology and Services 16.4% Financial Services 10.3% Computer Software 9.2% Insurance 8.9% Banking 8.3% Other 46.8% [![ServiceNow Cloud Observability (formerly LightStep)](https://images.g2crowd.com/uploads/product/hd_favicon/95486856edbb6b18407d2e039f0aab65/servicenow-cloud-observability-formerly-lightstep.svg "ServiceNow Cloud Observability (formerly LightStep)")](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews) ServiceNow Cloud Observability (formerly LightStep) Computer Software 47.4% Information Technology and Services 10.5% Financial Services 10.5% Computer Games 10.5% Telecommunications 5.3% Other 15.8% FAQs ## Dynatrace vs ServiceNow Cloud... FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Dynatrace vs ServiceNow Cloud...? Dynatrace stands out for its full-stack visibility and AI-driven root-cause analysis, while ServiceNow Cloud... (formerly Lightstep) is rated slightly higher for support and ease of use. | [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | [ServiceNow Cloud...](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews) | | --- | --- | | 4.5/5 (1,366 reviews) | 4.6/5 (20 reviews) | | — | — | | 8.4 | — | | 8.7 | 9.6 | | Full-stack visibility and automated root-cause analysis | Easy integration and high support satisfaction | ### How do the pricing models of Dynatrace and ServiceNow Cloud... compare? Dynatrace receives more critical feedback on pricing complexity and cost predictability, while ServiceNow Cloud... does not surface significant pricing concerns in recent reviews. - **Dynatrace:** Reviewers frequently cite the pricing model as complex and expensive, especially for large-scale or growing environments, with unpredictable costs due to consumption-based billing. - **ServiceNow Cloud...:** Recent reviews do not highlight pricing as a concern, and reviewers focus more on ease of integration and feature set. ### What are the best alternatives to Dynatrace and ServiceNow Cloud...? The top three alternatives to Dynatrace and ServiceNow Cloud... are Datadog, IBM Instana, and Checkmk. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | 4.5/5 (1,366) | — | Pricing model is often cited as complex and expensive | Full-stack visibility and automated root-cause analysis | | [ServiceNow Cloud...](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews) | 4.6/5 (20) | — | — | Easy integration and high support satisfaction | | [Datadog](https://www.g2.com/products/datadog/reviews) | 4.4/5 (726) | Mid-Market | — | Comprehensive monitoring and analytics | | [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) | 4.4/5 (481) | Mid-Market | — | Automated application monitoring | | [Checkmk](https://www.g2.com/products/checkmk/reviews) | 4.7/5 (306) | Mid-Market | — | Flexible monitoring and high configurability | ### Which Application Performance Monitoring (APM) features should I prioritize when comparing Dynatrace and ServiceNow Cloud...? Buyers should prioritize full-stack visibility, AI-driven root-cause analysis, ease of integration, dashboard customization, and support quality when comparing Dynatrace and ServiceNow Cloud.... - **Full-stack visibility:** Dynatrace is frequently cited for comprehensive monitoring (29 all-time mentions); ServiceNow Cloud... is praised for easy integration and visibility in recent reviews. - **AI-driven root-cause analysis:** Dynatrace's Davis AI is highlighted in recent reviews for automated root-cause detection; ServiceNow Cloud... reviewers mention effective tracing and troubleshooting. - **Ease of integration:** Dynatrace supports integrations with Slack (6 all-time mentions), PagerDuty (3), and Microsoft Teams (1); ServiceNow Cloud... is noted for easy integration in recent reviews. - **Dashboard customization:** Dynatrace dashboards are mentioned in 35 reviews, with feedback on both their utility and customization limitations; ServiceNow Cloud... receives positive dashboard feedback in recent reviews. - **Support quality:** Dynatrace scores 8.7 and ServiceNow Cloud... 9.6 on Quality of Support, indicating strong reviewer satisfaction for both, with ServiceNow Cloud... leading. ### What are the pros and cons of Dynatrace vs ServiceNow Cloud...? Dynatrace's headline strength is full-stack visibility and automated root-cause analysis, while ServiceNow Cloud... excels in ease of integration and support satisfaction. - **Dynatrace strengths:** Full-stack visibility (36 all-time mentions), automated root-cause analysis (Davis AI), comprehensive monitoring (29), and ease of use (84). - **Dynatrace trade-offs:** Complex and expensive pricing model (frequently cited), steep learning curve (43), and dashboard customization limitations. - **ServiceNow Cloud... strengths:** Easy integration with applications and platforms, high support satisfaction (Quality of Support 9.6), and effective log tracing and troubleshooting in recent reviews. - **ServiceNow Cloud... trade-offs:** Some reviewers note UI/UX complexity and documentation gaps, and occasional non-real-time service diagrams. ### Is Dynatrace or ServiceNow Cloud... better for small businesses? ServiceNow Cloud... is the better fit for small businesses, with reviewers highlighting ease of integration and high support satisfaction. - **Dynatrace:** No small-business segment share is available; reviewers frequently cite high cost and complexity as barriers for smaller organizations. - **ServiceNow Cloud...:** No small-business segment share is available; recent reviews emphasize straightforward integration and strong support, making it more accessible for smaller teams. ### Which Application Performance Monitoring (APM) platform has better integrations? Dynatrace is favored for integrations, with reviewers citing a broader range of third-party tool connections. - **Dynatrace:** Integrates with Slack (6 all-time mentions), PagerDuty (3), and Microsoft Teams (1), with reviewers highlighting the breadth of integration options. - **ServiceNow Cloud...:** Reviewers mention easy integration with various platforms, but no specific third-party tools are cited with mention counts. ### How do Dynatrace and ServiceNow Cloud... compare on customer support? ServiceNow Cloud... leads on Quality of Support with a 0.9-point advantage over Dynatrace (9.6 vs 8.7). - **Dynatrace:** Reviewers describe responsive and helpful support, with 32 all-time mentions of customer support and a Quality of Support score of 8.7. - **ServiceNow Cloud...:** Reviewers consistently praise support quality, with a Quality of Support score of 9.6 and multiple recent reviews highlighting positive support experiences. ### Which is easier to implement, Dynatrace or ServiceNow Cloud...? Dynatrace and ServiceNow Cloud... both receive positive feedback on implementation, with Dynatrace scoring 8.4 on Ease of Setup and ServiceNow Cloud... lacking a comparable score. - **Dynatrace:** Reviewers frequently mention straightforward OneAgent deployment and easy onboarding, with 41 all-time mentions of easy setup and an Ease of Setup score of 8.4. - **ServiceNow Cloud...:** Recent reviews highlight easy integration and setup, but no quantitative Ease of Setup score is available. ### Which product has better Dashboards? Dynatrace is more frequently cited for dashboards, with 35 all-time mentions, while ServiceNow Cloud... receives positive but less frequent dashboard feedback. - **Dynatrace:** Dashboards are mentioned in 35 reviews, with feedback on their utility and customization; reviewers note both strengths and some limitations in dashboard flexibility. - **ServiceNow Cloud...:** Reviewers mention intuitive dashboards and useful visualizations in recent reviews, but no all-time mention count is available. 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