FieldAware by GPS Insight Reviews & Product Details

The software offers real-time status for my employees. It is easy to create an entry and to allocate the job and the skill they expertise in. When one task comes to my mind, the software offers suggestions to allocate the task. The software also stores customer information which makes it easier to see from the list of customer entries. And also offers great ease of customer information. Review collected by and hosted on G2.com.

The software works great and has no flaws but the cost is a little higher than the services. The features are enough of the software and I do look forward to seeing new updates but the price could also be a little lower. The Fieldaware software also allows limited users to access the functionality. That should be removed or extended. Review collected by and hosted on G2.com.

i can assign tasks to all my nurses wherever iam away.

I easily get the progress of the assigned tasks.

Very cost friendly. Review collected by and hosted on G2.com.

Nothing from this software have i found least helpful because all is working well. Review collected by and hosted on G2.com.

You can enter in inspection information and keep records for each customer. Review collected by and hosted on G2.com.

Does not allow you to enter in time from your technicians. Review collected by and hosted on G2.com.

Using ServiceBridge to help manage appointments, create and edit customer profiles, and all around get stuff done is fantastic. I also really like the fact that our technicians have mobile access to most of the stuff we do here at the office. It is very simple and easy to search for customers using many different methods. I really also like the way the user interface looks. The colors are nice, it's easy to read and understand what's on the screen. Plus, there is an easy way to ask for help with the live chat. I like the fact that everything is kept, so if I need to go back a few days to check a certain job instead of searching for the customer and then locating the job. Also, it is really simple to move jobs from one technician to another by the click-and-drag method. I also really like seeing a lot about the work our technicians are doing. I can see when they've started a job, suspended a job, and completed a job. Review collected by and hosted on G2.com.

I dislike the fact that when I attach a document to a work order, it is only shown on that work order and not also on the main account. This makes it a bit difficult to insure all attachments have been uploaded and assigned to where they need to go, as I have to check each work order or estimate to find what I'm looking for. It's also kind of weird how the notes work. I feel like it would be better if the notes for one work order or estimate are compiled into a list with reference to the job instead of having individual notes for each job. This isn't really a huge issue but I think it would be more beneficial to have them all in one place Review collected by and hosted on G2.com.

I like how service bridge is laid out & not confusing. everything is clearly labeled & easy to use. it is very easy to add & search for customers as well as set up appointments for customers how they like. the color schemes for different technicians are very helpful so you do not get confused & also I love the fact our technicians have the mobile app & can communicate with the office through tasks. Review collected by and hosted on G2.com.

I don't like how when you click on work orders or invoices, if you go back it resets the whole page. another feature I don't seem to like is that when someone adds a flag to an account only that person can take it off, it makes it inconvenient when a person is not at work one day & no one has access to take off the flag if It is needed. One last thing that I have found that I do not like it when you add a document to a work order it only adds it to that one work order & you can not see it anywhere else besides that one, I think when they are added to the work order it should also add it to the main page instead of having to go back through all of the work orders, Review collected by and hosted on G2.com.

ServiceBridge has something no other program has even started to come close to. Integrated systems with real time updates, maximum security WITH CONVENIENCE? It is amazing. There are continuous updates working towards improvement (which goes to show they really do listen to their customers) and changes are smooth which is great in our ever changing industry. Their support center is prompt, polite, and resolve issues as quickly as possible. It's hard to name just a few things I like best about such a well presented and integrated platform! Review collected by and hosted on G2.com.

I dislike having to submit and pay for changes to automated email messages and forms, it would be so convenient and time saving to have FULL access to revise ALL things in conjunction with my company and our specific items. This also includes the information import- while an awesome option to have (exporting too)- it would be nice if importing my new parts and services list (simply a full export I edited to delete all unnecessary items and change existing ones to match our needs and prices and details) I was given the option to REPLACE the existing information entirely as now it is a bit clustered and monotonous- I will never have time to go through and click delete for every single unnecessary item. Additionally, more functionality on the APP, at least for supervisors, would be wonderful. For example, I was at the store this weekend and a customer called to pay remaining balance- I couldn't pull up that work order or anything to run payment on the go so I had to post payment to an open work order and adjust as necessary when I got to the office. Review collected by and hosted on G2.com.

SB is a fantastic application for business purposes. The flow from customer creation to invoicing just makes sense. There are some operating applications where processes seem backwards as if a 2nd grader designed it, thankfully that is not the case here. Review collected by and hosted on G2.com.

Refunds. For the longest time processing a refund was extremely confusing and difficult. It has much improved since we received a handout detailing the correct ways to process refunds during different stages. Another thing I dislike is when we submit a support ticket, not one person handles it. A few people will respond to you mostly asking the same questions. It makes it confusing. Review collected by and hosted on G2.com.

I really like the graphical nature of the service and the layout, it's mostly user-intuitive and relatively easy to find what you need. It does contain a lot of information, but it's organized in such a way that it is relatively easy to figure out. Our branch does not utilize some of the functionality like Leads or Assets, but we use pretty much everything else and have pretty good success with it. Review collected by and hosted on G2.com.

I do dislike that there are changes being made but I understand that this type of application probably has a continuous improvement project, to keep updating and making changes to improve it. There are certain things that I wish the system could do on its own, such as sending out appointment reminder emails. If there was a way for certain types of work orders to be automatically routed (such as trap checks, since they don't have to be done at any particular time), so that the best route is automatically selected, I would love it! Review collected by and hosted on G2.com.

SB has been making consistent strides in makes their software more user friendly. The accounting functionality and interaction has improved greatly. Review collected by and hosted on G2.com.

The refund process is very counterintuitive and downright nonfunctional in some cases. It's also a frustration to take a payment in a work order or estimate, and yet not be able to actually apply it until the job is complete and invoiced. Review collected by and hosted on G2.com.

I like that most things in ServiceBridge are very user friendly and there are always improvements being made to make it even easier. Review collected by and hosted on G2.com.

I don't like the reports section of ServiceBridge. I do not find that to be very user friendly. I can't seem to get an accounts receivable report. Review collected by and hosted on G2.com.